Vivovita

Network Engineer

• Support data center operations and IT systems, network services, and business-critical processes and procedures to enable delivery of products and services to customers
• Provide technical and operational support
• Monitor systems using monitoring tools
• Telecom-related services (Data)
• Handle service tickets and provide remote user support
• Support and maintain Cisco switches and routers

Junior Network Implementation Analyst

IT Support

• Suporte técnico de TI;
• Atendimento telefônico;
• Atendimento de chamados;
• Tratativa de Backlog;
• Registro de 100% dos incidentes e requisições.

Assistente de Suporte TI

Analyst

• Resident Technician
• GTI – Technical Incident Management
• Client portal updates
• Escalation of tickets when OLA expires
• Preparation and periodic distribution of bulletins and incident reports
• Verification of ticket closures with technical analysis
• Working within the client environment
• Using Vivo's proprietary tools for ticket logging and management

Support Analyst, Mid-level (Networks)

• Assist users by phone, portal, email, chat, and corporate tools in Portuguese and Spanish.
• Log, categorize, prioritize, and track incidents and requests in the ITSM tool.
• Execute support procedures for Microsoft Windows, Microsoft 365, Outlook, Teams, user access, and workstations.
• Perform password resets, user unlocks, and basic Active Directory validations according to procedures.
• Initial troubleshooting: perform basic diagnosis of hardware, software, connectivity, and corporate system issues.
• Escalate tickets to specialist teams when necessary, ensuring high-quality documentation of recorded information.
• Follow scripts, runbooks, and operational procedures, and contribute to user satisfaction.

Junior Help Desk Analyst, Fluent Spanish

• Provide support to users in Portuguese and Spanish via phone, portal, email, chat and corporate tools.
• Diagnose and resolve medium-complexity incidents and requests related to hardware, software, access, connectivity and corporate systems.
• Provide support for Microsoft Windows, Microsoft 365, Outlook, Teams, OneDrive and other corporate tools.
• Work with Active Directory, perform password resets, unlock users, manage permissions and conduct basic access validations.
• Log, categorize, prioritize and document tickets in an ITSM tool, ensuring the quality of information.
• Support junior analysts, update the knowledge base and contribute to improvements in support processes.
• Escalate to specialist teams when necessary, ensuring submission of evidence and complete information.

Mid-level Help Desk Analyst, Fluent Spanish

Administrative Assistant

• Assist in coordinating and scheduling activities for the implementation of technical projects.
• Maintain and update records and documents related to implementation projects.
• Prepare reports and presentations for project status meetings.
• Communicate with clients and suppliers to ensure delivery of materials and services required for implementation.
• Support the technical team with administrative tasks such as inventory control, document organization, and meeting scheduling.
• Track project progress and ensure deadlines are met.
• Assist in resolving administrative issues that may arise during the implementation process.
• Perform other administrative tasks as needed to support the technical team.

• Experience with Fortinet solutions, especially in WAN and SD-WAN connectivity environments
• Administration and operation of Fortinet products, SD-WAN (FortiOS) — performance rules, SLAs, health checks and load balancing, IPsec VPNs (site-to-site and client), firewall policies, NAT, configuration deployment via FortiManager, FortiAnalyzer / local logs, monitoring link performance and availability
• Troubleshooting of: packet loss, latency and jitter, VPN tunnel instability, SD-WAN failover issues, WAN connectivity (Internet/MPLS), VPN tunnels (IPsec / SD-WAN overlay), routing protocols (BGP, OSPF), Quality of Service (QoS) and application performance
• Execute controlled changes (change management), ensuring traceability and risk mitigation
• Interact with carriers, vendors and internal teams (N1 and N3) to resolve incidents
• Document incidents, root cause analyses (RCA) and operational procedures
• Support automation of operational routines and the enhancement of monitoring tools
• Apply security best practices in Fortinet environments.

Mid-level Network Support Analyst

Security Engineer

• Conduct assessments following frameworks such as OWASP, PTES and community best practices.
• Perform deep Active Directory analysis, including surface mapping, identification of structural weaknesses and evaluation of real-world risks.
• Review and test the external perimeter, identifying improper exposure and potential exploitation paths.
• Produce technical reports with clear evidence and objective explanations, as well as executive summaries for leadership.
• Validate remediations and retest critical environments.
• Help evolve internal processes, tools and offensive security practices.

Mid-level Security Analyst

Project Manager

• Plan implementation schedules, maintain effective communication with the various areas involved in the project (client, TBRA, field partners, technical teams), and produce reports on project progress.

Mid-level Project Analyst

• Complete administration of the Splunk environment;
• Deployment and configuration of the SIEM solution;
• Collection, ingestion and normalization of logs;
• Monitoring, analysis and handling of security alerts and incidents;
• Participation in War Room activities to respond to critical incidents;
• Preparation of analytical and management reports.

Information Security Consultant

• Apoiar operações de data center e sistemas de TI, serviços de rede, processos e procedimentos críticos de negócios para apoiar a entrega de produtos e serviços ao cliente
• Fornecer suporte técnico e operacional
• Acompanhamento nas ferramentas de monitoração
• Serviços relacionados a área de Telecom (Dados)
• Atendimento aos chamados, suporte ao usuário remoto
• Atendimentos aos equipamentos de TP Links.

Técnico de Redes

Account Manager

• Strategic management of partnerships and alliances, focusing on strengthening relationships, engagement and commercial performance;
• Development, execution and monitoring of the annual business plan with partners, aligning marketing objectives, technical enablement, investments (MDF) and revenue targets;
• Leadership of partner enablement programs, including technical certifications, internal trainings and portfolio readiness initiatives (especially in cybersecurity);
• Planning and execution of demand generation and pipeline acceleration activities together with partners, marketing and sales;
• Management and optimization of MDF (Marketing Development Funds), including planning, execution, governance and ROI measurement;
• Development and oversight of co-marketing campaigns, working with internal teams, peers, agencies and vendors;
• Leadership of sales acceleration initiatives, contributing to faster deal closure and revenue growth;
• Monitoring forecasts, sales performance and key indicators (KPIs), conducting periodic business reviews with partners;
• Management of internal stakeholders (sales, marketing, presales, product) and external stakeholders (partners, distributors, agencies);
• Conflict management, expectation alignment and influencing without formal authority;
• Close engagement with strategic accounts, supporting pipeline construction and development.

Partnerships Consultant

Support Engineer

• Support the operation of the data center, IT systems, and network services, ensuring continuity of critical business processes and the efficient delivery of products and services to customers;
• Provide technical and operational support for internal and external requests;
• Continuously monitor environments and systems, identifying and addressing incidents;
• Respond to service tickets and provide remote support to users;
• Provide support and troubleshooting for network equipment, with a focus on Cisco switches and routers.

Network Support Analyst, Junior

Financial Planning and Analysis

• Assist in preparing financial reports and presentations for senior management
• Participate in financial performance analysis and in identifying variances