Vivovita

Solutions Engineer

• Translate business requirements into compliant, scalable, and competitive technology solutions
• Support sales, technical, and pre-sales teams in defining architectures, preparing proposals, and supporting solutions
• Gather, document, and analyze technical and business requirements with customers and internal stakeholders
• Design technical solutions aligned with business objectives, considering current and future IT environments
• Work with pre-sales analysts, the sales team, and technical specialists to develop solutions
• Develop and present customized solutions, detailing benefits, costs, risks, timelines, and prerequisites
• Develop projects defining products, hardware, software, licenses, and subscriptions
• Prepare BOMs and SOWs for technical and commercial proposals
• Prepare service proposals including scope, implementation stages, effort, and estimated costs
• Validate projects with the Pre-Sales team, ensuring offer composition and mitigation of technical risks
• Analyze terms of reference, RFPs, and RFIs
• Present projects and proposals to customers and internal stakeholders
• Align with sales teams on positioning and deal closure
• Follow up on post-implementation reviews and propose improvements
• Engage with manufacturers and partners regarding technical matters, discounts, approvals, and post-sales requirements
• Present results, strategies, and action plans in executive meetings
• Perform related activities as directed by the immediate manager

Solutions Architect – Security

Account Manager

• Desenvolver e manter o relacionamento com clientes estratégicos do mercado financeiro, assegurando a entrega de soluções aderentes às necessidades do negócio
• Conduzir negociações comerciais, renovações contratuais e expansão de carteira, com foco em rentabilidade e fidelização
• Atuar de forma consultiva junto às áreas internas para garantir a execução dos compromissos assumidos com o cliente
• Identificar oportunidades de novos negócios, cross-sell e upsell, contribuindo para o crescimento da receita
• Acompanhar indicadores de performance, nível de serviço e satisfação dos clientes, propondo planos de ação quando necessário
• Elaborar reports executivos, apresentações e análises de mercado para suporte à tomada de decisão
• Garantir alinhamento entre as demandas dos clientes e as diretrizes da Diretoria

Gerente de Contas Sênior – Mercado Financeiro

Security Analyst

• Perform advanced penetration tests on web applications, APIs, and internal/external environments
• Conduct assessments following frameworks such as OWASP, PTES, and community best practices
• Perform in-depth Active Directory assessments, including attack surface mapping, identification of structural weaknesses, and evaluation of real-world risks
• Review and test the external perimeter, identifying inadvertent exposure and potential exploitation paths
• Produce technical reports with clear evidence and concise explanations, as well as executive summaries for leadership
• Validate remediations and retest critical environments
• Help evolve internal processes, tools, and offensive security practices

Senior Information Security Analyst, Pentester

Consultant

• Instalar e configurar Switches Nexus e Core de rede
• Instalar e configurar Cisco ACI e DNA
• Planejar e implementar produtos, arquiteturas e soluções adquiridas pelos clientes, apoiando o time de Pré-Vendas no desenho das soluções
• Analisar propostas e documentações técnicas para entender o negócio fechado e sinalizar inconsistências ou dúvidas
• Participar de reuniões de kickoff com Vendas para discutir desenhos, gerenciamento e implementação dos projetos
• Participar de reuniões com clientes para iniciar projetos e apresentar próximos passos, etapas e detalhes dos serviços
• Planejar a implementação dos projetos, descrevendo ambientes atuais e futuros dos clientes e as etapas dos serviços
• Desenvolver testes e elaborar documentos de finalização dos projetos para homologar ambientes e criar referências
• Analisar características físicas dos ambientes dos clientes, estudar coberturas wireless e determinar posicionamento de pontos de acesso e infraestrutura de conectividade

Consultor de Data Center

Analyst

• Atuar como Product Owner em iniciativas de desenvolvimento de software com foco em Inteligência Artificial.
• Definir, organizar e priorizar o backlog do produto, garantindo clareza, valor de negócio e alinhamento estratégico.
• Traduzir necessidades das áreas de negócio em épicos, features, histórias de usuário, critérios de aceite e requisitos funcionais/não funcionais.
• Trabalhar em conjunto com times técnicos para avaliar viabilidade, riscos, esforço e impacto das soluções propostas.
• Participar da definição de soluções envolvendo IA generativa, automações inteligentes, agentes de IA, integração com APIs de IA, copilots, chatbots, análise de dados e melhoria de processos com IA.
• Conduzir discovery com stakeholders, usuários e áreas de negócio para identificação de oportunidades de uso de IA.
• Apoiar a definição de métricas de sucesso, indicadores de produto e acompanhamento de resultados.
• Garantir que as entregas estejam alinhadas aos objetivos do negócio, à experiência do usuário e às boas práticas de desenvolvimento de software. Participar de cerimônias ágeis, como planning, refinement, daily.
• Apoiar a documentação funcional, regras de negócio, fluxos operacionais e requisitos técnicos de alto nível.
• Validar entregas junto ao time de desenvolvimento e usuários-chave. Atuar como ponte entre negócio, tecnologia, dados, segurança, financeiro/compras/compliance e demais áreas envolvidas.
• Acompanhar tendências de mercado em IA e propor melhorias, evoluções e novas oportunidades para os produtos.

Analista de Produtos Pleno

Financial Planning and Analysis

• Solid experience in the bookkeeping/recording of service and product invoices (Notas Fiscais), including applicable taxes;
• Strong knowledge of accounts payable routines, supporting other areas of the company;
• Experience in calculating indirect taxes for the posting of incoming (purchase) invoices;
• Experience with expense allocations and provisioning using percentage-of-cost methods.

Financial Analyst, Junior

Network Engineer

• Configuration of network equipment: Router, Switch, Access Point;
• Provide support to field technicians for installation of network equipment;
• Perform operational tests on equipment and internet access;
• Contact network structure technicians and analysts to collect information on scheduled service appointments;
• Access ServiceNow/Remedy, SIGITM, SIGITM TA, and other tools to retrieve information and update the status of current and scheduled tickets;
• Identify deviations and escalate to Supervisory and Management levels to meet SLAs for Advanced Data products (Dedicated IP, MPLS, etc.);
• Validate that access release processes (technicians at service locations) are being followed;
• Update controls and, when necessary, create tracking files to facilitate follow-up of critical cases.

Network Technician

Security Engineer

• Work in partnership with Sales to pursue business opportunities, responsible for developing new projects, participating in meetings, presenting the companys service portfolio, and gathering client requirements to secure projects and expand the customer base.
• Coordinate the development of action plans based on priorities identified with clients during project conception.
• Lead meetings to provide technical explanations and advocate for projects to clients, working together with the Sales team.
• Be responsible for the technical/commercial proposals submitted to clients, describing them clearly and tailored to their needs, covering all assumptions, deliverables, and costs considered in the service project, ensuring centralization, presentation, and detailed documentation of all project information prior to submission.
• Price the costs identified in projects and determine the values to be included in service proposals sent to clients.
• Guide the development of technical designs for requested services through careful analysis and interpretation of technical requirements, definition of the service scope, and identification of additional resources, aiming to propose the best service solutions aligned with clients needs and expectations.
• Lead internal innovation or improvement projects to support your manager when necessary or requested.
• Provide guidance and assistance to junior team members with their challenges and adaptations, addressing technical and organizational aspects in support of your manager.
• Perform other related professional activities inherent to the role as instructed or requested by your immediate supervisor.
• Maintain ongoing development and certification with Palo Alto Networks, driving business and opportunities with clients.

Security Specialist – Palo Alto

• Collect, analyze, and continuously monitor data from monitored environments.
• Perform early detection of incidents and anomalies, acting proactively to prevent outages.
• Monitor environment performance to ensure stability, availability, and reliability.
• Monitor alerts, events, and operational indicators, performing triage, logging, and escalations when necessary.
• Maintain consistent and transparent communication with clients regarding outages, incidents, and service degradations.
• Record and update tickets, ensuring proper follow-up until resolution.
• Support technical teams in root cause analysis of failures and continuous process improvements.
• Contribute to reducing downtime and minimizing impacts on client productivity.
• Follow procedures, best practices, and service level agreements (SLAs).

• Support data center operations and IT systems, network services, and business-critical processes and procedures to enable delivery of products and services to customers
• Provide technical and operational support
• Monitor systems using monitoring tools
• Telecom-related services (Data)
• Handle service tickets and provide remote user support
• Support and maintain Cisco switches and routers

Junior Network Implementation Analyst

IT Support

• Suporte técnico de TI;
• Atendimento telefônico;
• Atendimento de chamados;
• Tratativa de Backlog;
• Registro de 100% dos incidentes e requisições.

Assistente de Suporte TI

• Resident Technician
• GTI – Technical Incident Management
• Client portal updates
• Escalation of tickets when OLA expires
• Preparation and periodic distribution of bulletins and incident reports
• Verification of ticket closures with technical analysis
• Working within the client environment
• Using Vivo's proprietary tools for ticket logging and management

Solutions Architect – Security

Gerente de Contas Sênior – Mercado Financeiro

Senior Information Security Analyst, Pentester

Consultor de Data Center

Analista de Produtos Pleno

Financial Analyst, Junior

Network Technician

Security Specialist – Palo Alto

Network Technician

Junior Network Implementation Analyst

Assistente de Suporte TI

Support Analyst, Mid-level (Networks)