Network Technician

Vivovita

Network Technician role at Vivo Vita, handling configurations and support for network equipment in Brasília. Collaborating with field technicians and ensuring connectivity tests.

Posted 7/17/2026full-timeBrasília • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring network equipment, performing connectivity tests, and providing technical support to field technicians. Proficient in using tools like ServiceNow and Remedy for ticket management and ensuring compliance with service level agreements.

Highest-signal resume keywords

Network Equipment ConfigurationConnectivity TestingTechnical Procedure AdherenceNetwork Protocol KnowledgeServiceNow/Remedy Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Router ConfigurationSwitch ConfigurationAccess Point ConfigurationConnectivity TestingNetwork Protocols (TCP/IP, BGP, OSPF, ISDN, R2)

Soft Skills

Technical SupportGuidance for Field TechniciansProblem-Solving

Tools & Technologies

ServiceNowRemedySIGITMMicrosoft Office Suite

Industry Keywords

Advanced Data ProductsService Level Agreements (SLA)Operational Testing

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Configuration of network equipment: Router, Switch, Access Point;
Provide support to field technicians for installation of network equipment;
Perform operational tests on equipment and internet access;
Contact network structure technicians and analysts to collect information on scheduled service appointments;
Access ServiceNow/Remedy, SIGITM, SIGITM TA, and other tools to retrieve information and update the status of current and scheduled tickets;
Identify deviations and escalate to Supervisory and Management levels to meet SLAs for Advanced Data products (Dedicated IP, MPLS, etc.);
Validate that access release processes (technicians at service locations) are being followed;
Update controls and, when necessary, create tracking files to facilitate follow-up of critical cases.

Requirements

What you’ll need

Experience performing connectivity tests on internet links;
Assist field technicians by providing guidance on configurations to be made on network equipment;
Experience following technical procedures to configure equipment: routers, switches and related devices;
Basic knowledge of network protocols required (TCP/IP, BGP, OSPF, ISDN, R2, among others);
Familiarity with Microsoft Office suite.

Benefits

Comp & perks

Meal voucher (Pluxee Benefits);
Medical and Dental insurance (extendable to dependents);
Childcare assistance;
Life insurance;
Private pension plan;
Day off (1 paid day off during your birthday month);
Profit-sharing;
Exclusive Vivo employee offer (50% discount on your bill), with special discounts on landline, broadband and TV;
Discounts on universities, courses and continuing education;
Partnerships with Sesc and Senai;
Wellness program