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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in data monitoring and analysis to ensure system stability and reliability, while effectively communicating with clients about incidents and service impacts. Proficient in incident detection, triage, and root cause analysis to support continuous improvement efforts.
Highest-signal resume keywords
Data MonitoringIncident DetectionRoot Cause AnalysisService Level Agreements (SLAs)Client Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisIncident ManagementPerformance MonitoringTriage ProceduresProcess Improvement
Soft Skills
TeamworkFlexibility
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Operational IndicatorsOutage PreventionService DegradationTicketing Systems
About the role
Key responsibilities & impact- Collect, analyze, and continuously monitor data from monitored environments.
- Perform early detection of incidents and anomalies, acting proactively to prevent outages.
- Monitor environment performance to ensure stability, availability, and reliability.
- Monitor alerts, events, and operational indicators, performing triage, logging, and escalations when necessary.
- Maintain consistent and transparent communication with clients regarding outages, incidents, and service degradations.
- Record and update tickets, ensuring proper follow-up until resolution.
- Support technical teams in root cause analysis of failures and continuous process improvements.
- Contribute to reducing downtime and minimizing impacts on client productivity.
- Follow procedures, best practices, and service level agreements (SLAs).
Requirements
What you’ll need- Teamwork
- Flexibility
- Bachelor's degree completed or in progress.
Benefits
Comp & perks- Meal allowance (Pluxee Benefits)
- Medical and dental insurance (extendable to dependents)
- Childcare allowance
- Life insurance
- Private pension plan
- Day off (one day off during your birthday month)
- Profit-sharing
- Exclusive employee offer from Vivo (50% discount on a bill in your name), with special discounts on landline, broadband, and TV
- Discounts on universities, courses, and continuing education
- Partnerships with Sesc and Senai
- Well-being program