Support Analyst, Mid-level (Networks)

Vivovita

Resident Technician in network support managing technical incidents and client portal updates at Vivo. Collaboration with the client environment using proprietary tools for issue resolution.

Posted 6/29/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Resident Technician
GTI – Technical Incident Management
Client portal updates
Escalation of tickets when OLA expires
Preparation and periodic distribution of bulletins and incident reports
Verification of ticket closures with technical analysis
Working within the client environment
Using Vivo's proprietary tools for ticket logging and management

Requirements

What you’ll need

Degree in Engineering, Telecommunications, or Computer Science

Benefits

Comp & perks

Meal allowance (Pluxee Benefits)
Medical and dental plans (extendable to dependents)
Childcare assistance
Life insurance
Private pension plan
Birthday day off (1 day off during your birthday month)
Profit-sharing
Exclusive Vivo employee offer (50% discount on the invoice in your name), including special discounts on landline, broadband and TV
Discounts at universities, courses and continuing education
Partnerships with Sesc and Senai
Wellness programs

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