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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting data center operations and IT systems, with a strong foundation in networking and proficiency in Cisco technologies. Capable of providing technical support, managing service tickets, and ensuring effective communication and customer service.
Highest-signal resume keywords
NetworkingCisco SwitchesCisco RoutersCCNA CertificationITIL Foundation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Center OperationsTechnical SupportSystem MonitoringService Ticket ManagementTelecom Services
Soft Skills
Communication SkillsCustomer Service SkillsOrganization SkillsTime Management SkillsProblem-Solving Skills
Tools & Technologies
Monitoring Tools
Certifications & Qualifications
CCNAITIL Foundation
Industry Keywords
IT SystemsNetwork ServicesBusiness-Critical Processes
About the role
Key responsibilities & impact- Support data center operations and IT systems, network services, and business-critical processes and procedures to enable delivery of products and services to customers
- Provide technical and operational support
- Monitor systems using monitoring tools
- Telecom-related services (Data)
- Handle service tickets and provide remote user support
- Support and maintain Cisco switches and routers
Requirements
What you’ll need- Bachelor's degree completed or in progress in Technology or a related field
- Strong foundation in networking
- CCNA (Cisco Certified Network Associate) preferred
- ITIL Foundation: knowledge of best practices in technical support and service management
- Good communication and customer service skills
- Ability to work under pressure
- Strong organization and time management skills
- Logical reasoning and problem-solving skills
- Team player with a proactive attitude
Benefits
Comp & perks- Meal allowance (Pluxee Benefícios)
- Medical and dental insurance (extendable to dependents)
- Life insurance
- Private pension plan
- Exclusive Vivo offer with special discounts on landline, broadband, TV and apps
- Dynamic, collaborative, and innovative environment: to stay competitive and keep innovating, we operate at a fast pace with a steep learning curve
