Vitu

Account Executive

• Train dealership personnel on the use of Vitu.
• Meet with dealership management to review process and procedures pertaining to their DMV paperwork.
• Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV's regulations.
• Maintain a strong business relationship with key dealership personnel.
• Provide Vitu/VITU support via phone, chat and email as needed.
• Deliver exceptional customer service and support by being responsive and proactive to customer needs.
• Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
• Compliance - Ensure that the dealership is following DMV EVR & RIA procedures and regulations by conducting compliance audits.
• DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues.
• Navigate a dealer's DMS to ensure that it is calculating DMV fees properly.
• Conduct DMV fee training both in-person and via webinar.

Customer Support

• Work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues.
• Responsible for routine customer questions relating to product usage within [Business Unit], as well as technical support issues relating to the Cox Automotive suite of products.
• Leverage technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.
• Accurately log all customer information in the CRM tool.
• Facilitate communication to other departments as needed to resolve client concerns.
• Provide proper follow-up to ensure the customer is kept apprised of the issue status.

Technical Customer Care Specialist I

Sales

• Prospect and sell products and services associated with the Vitu solution.
• Establish account contacts, develop relationships with prospects and recommend appropriate solutions.
• Install and train new clients on the Vitu solution.
• Maintain client relationships. Provide support, on-going training, technical information and account management.
• Research and recommend new solutions, product and service improvements.
• Ensure all proposals and scope of work are submitted accurately and in a timely manner to future customers.
• Maintain the input of client information, sales activity, required forms, proposals, and communication in NetSuite.
• Attend all team meetings and functions, including training sessions, and marketing events.
• This position requires travel of up to 100 miles.

Regional Sales Manager

Customer Success Manager

• Enter and maintain accurate customer data within the CRM system, ensuring data integrity and consistency.
• Assist with data cleansing and regular updates to eliminate duplicate records and enhance data quality.
• Collaborate with sales, marketing, and customer service teams to support their CRM-related needs and ensure alignment with overall business goals.
• Generate and distribute standard reports and dashboards to provide insights into customer interactions and trends.
• Provide user support and training to internal teams on CRM tools, features, and best practices.
• Assist in the development of CRM workflows, automation, and integration with other software tools.
• Monitor CRM system health and troubleshoot minor technical issues, escalating complex problems to the appropriate IT personnel if necessary.
• Contribute to the continuous improvement of CRM processes and procedures to enhance efficiency and user experience.
• Stay up-to-date with industry trends and best practices in CRM management and technology.

CRM Assistant

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Receive and respond to customer requests via the inbound call queue and support ticketing systems.
• Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
• Provide Tier 1 support, solving standard and recurring issues with the customer's configuration such as password resets or answering basic questions about the solution.
• May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
• Apply appropriate internal and security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.
• Document customer inquiries, status, and resolution.
• Work across teams when needed and follow up with customers to resolve issues satisfactorily.

Senior Customer Support Specialist

Auditor

• Audit paperwork against DMV policies, providing notice to clients and to DMV as set forth by company procedures
• Audit / review an average of at least 600 + deals per day
• Flag errors that can be fixed and contact clients for additional information and / or documents.
• Arrange paperwork in proper document order as per Standard Operating Procedures
• Must have an auditor’s eye / instinct (know what to look for).
• Identify errors and prohibited transactions.
• Ability to determine if transaction is worthy of error notice
• Flag errors that can be fixed, print clear and concise Error Notice for client
• Arrange the bundle in proper bundle order
• Access customer data for the purpose of reprinting required paperwork
• Manage each bundle after the audit is complete.
• Mark error as critical or fixable
• Print error reports

Registration Auditor II

Business Development Rep

• Conduct outbound prospecting through phone, email, and LinkedIn
• Target high-volume lender prospects and book demo appointments
• Engage key decision-makers to identify pain points and propose solutions
• Use HubSpot CRM to track leads, activity, and communication
• Collaborate with sales and marketing to align messaging and strategy
• Occasionally attend industry events and internal meetings

Business Development Representative – Lender Solutions

• Perform audit on incoming deals for both in and out of state deals
• Audit paperwork against DMV policies, providing notice to customers and to DMV as set by company procedures
• Assist with team questions related to processing registration and title paperwork
• Constant contact with clients to notify of errors, missing documents and due dates
• The auditor is responsible for meticulously reviewing all documents that have been electronically filed by the second line business partner.

Title Auditor I

• Prospect and sell products and services associated with the Vitu solution.
• Establish account contacts, develop relationships with prospects and recommend appropriate solutions.
• Install and train new clients on the Vitu solution.
• Maintain client relationships. Provide support, on-going training, technical information and account management.
• Research and recommend new solutions, product and service improvements.
• Ensure all proposals and scope of work are submitted accurately and in a timely manner to future customers.
• Maintain the input of client information, sales activity, required forms, proposals, and communication in NetSuite.
• Attend all team meetings and functions, including training sessions, and marketing events.

Solutions Engineer

• The National Sales Manager will represent solutions that may include Electronic Lien and Title, Vehicle title management services, Repossession title solutions, Accelerated payoff and lien-release solutions, Electronic registration and titling software, Multi-state title and registration services, Collateral and lien-management technology.
• Develop and execute a national sales strategy targeting banks, credit unions, captive finance companies, independent finance companies, servicing organizations, and other automotive lenders.
• Maintain a consistent, measurable sales cadence designed to generate qualified opportunities and new revenue.
• Conduct virtual and in-person discovery meetings, workflow assessments, product demonstrations, and executive presentations.

National Sales Manager – Lender Solutions

• Train dealership personnel on the use of Vitu.
• Meet with dealership management to review processes and procedures pertaining to their DMV paperwork.
• Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV's regulations.
• Maintain a strong business relationship with key dealership personnel.
• Provide Vitu/VITU support via phone, chat and email as needed.
• Deliver exceptional customer service and support by being responsive and proactive to customer needs.
• Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
• Compliance - Ensure that the dealership is following DMV EVR & RIA procedures and regulations by conducting compliance audits.
• DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues.
• Navigate a dealer's DMS to ensure that it is calculating DMV fees properly.
• Conduct DMV fee training both in-person and via webinar.
• Serve as the primary point of contact for assigned dealers, resolving issues and complaints swiftly and effectively, ensuring timely solutions and corrective/preventive actions.
• Identify upsell and cross-selling opportunities, pitching them to existing clients, and communicating interests to Sales.

Technical Project Manager

• Manage one or more medium to high complexity technical projects
• Perform business analysis activities to extract and document requirements with acceptance criteria
• Lead discussions with the project team to identify tasks, dependencies, and project timelines
• Facilitate scoping and planning with executive sponsors
• Initiate delivery, launch, and post-launch support while holding retrospectives for improvements
• Communicate fluently with project teams and executives, presenting complex information
• Plan, schedule, execute, and monitor work to meet project targets
• Negotiate trade-off discussions on schedule, scope, and budget as needed
• Organize and lead project status meetings and working sessions
• Identify and remove impediments for a successful project outcome

• Work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues.
• Responsible for routine customer questions relating to product usage within [Business Unit], as well as technical support issues relating to the Cox Automotive suite of products.
• Leverage technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.
• Handle routine customer questions relating to product usage.
• Provide technical support on issues through to resolution.
• Maintain expert-level knowledge of [Business Unit] processes and procedures.
• Accurately log all customer information in the CRM tool.
• Facilitate communication to other departments as needed to resolve client concerns.
• Communicate with key stakeholders to identify and resolve inquiries.
• Provide proper follow-up to ensure the customer is kept apprised of the issue status.