Senior Customer Support Specialist

Vitu

Senior Customer Support Specialist handling customer inquiries for Vitu's Vehicle-to-Government solutions. Responding via phone, email, and chat with a focus on customer satisfaction.

Posted 7/30/2026full-timeSacramento • California • 🇺🇸 United StatesSenior💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on effective communication, problem-solving, and the ability to adapt to various customer personalities. Proficient in utilizing CRM systems and providing Tier 1 support to enhance customer satisfaction.

Highest-signal resume keywords

Customer Support ExperienceActive Listening SkillsCRM Systems FamiliarityExcellent Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer OrientationTime ManagementMultitaskingAdaptability

Certifications & Qualifications

High School DiplomaAssociate's DegreeBachelor's Degree

Industry Keywords

Tier 1 SupportCustomer ExperienceSupport Ticketing SystemsPhone Contact HandlingEmail Contact HandlingDMV ExperienceDealership ExperienceTechnical Support Experience

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Receive and respond to customer requests via the inbound call queue and support ticketing systems.
Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
Provide Tier 1 support, solving standard and recurring issues with the customer's configuration such as password resets or answering basic questions about the solution.
May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
Apply appropriate internal and security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.
Document customer inquiries, status, and resolution.
Work across teams when needed and follow up with customers to resolve issues satisfactorily.

Requirements

What you’ll need

High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
Proven customer support or client service experience.
Strong phone, email contact handling skills and active listening.
Familiarity with CRM systems and practices, preferred.
Customer orientation and ability to adapt/respond to different types of personalities.
Excellent communication and problem-solving skills.
Ability to multitask, prioritize, and manage time effectively.
Experience in title, registration, DMV, or dealership, preferred. Technical support experience is preferred.

Benefits

Comp & perks

Healthcare Coverage for you and your family covering Medical, Dental & Vision
Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Generous PTO
Pet Insurance
Retirement Planning
ID Theft Insurance
Life and Disability Insurance
Commuter Benefits
Accident & Hospital, Critical Illness Insurance
Tuition Reimbursement