Technical Customer Care Specialist I

Vitu

Technical Customer Care Specialist providing technical support and product assistance at Vitu, innovating Vehicle-to-Government technology. Engage with clients through various communication channels to resolve issues efficiently.

Posted 7/30/2026full-timeRemote • California, Florida, Illinois, Minnesota, Montana, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and technical troubleshooting, with a strong focus on communication and problem-solving. Proficient in utilizing CRM systems and support tools to enhance client interactions and resolve issues effectively.

Highest-signal resume keywords

Customer Support ExperienceTechnical Support SkillsCRM System ProficiencyExcellent Communication SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportSoftware TroubleshootingBasic Networking KnowledgeOperating Systems Understanding

Soft Skills

Customer-Focused AttitudePatienceEmpathyMultitasking Abilities

Tools & Technologies

ZendeskFreshdeskSalesforceCRM ToolsTicketing Software

Industry Keywords

Quality Assurance StandardsClient CommunicationProduct Usage SupportIssue Resolution

About the role

Key responsibilities & impact

Work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues.
Responsible for routine customer questions relating to product usage within [Business Unit], as well as technical support issues relating to the Cox Automotive suite of products.
Leverage technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.
Handle routine customer questions relating to product usage.
Provide technical support on issues through to resolution.
Maintain expert-level knowledge of [Business Unit] processes and procedures.
Accurately log all customer information in the CRM tool.
Facilitate communication to other departments as needed to resolve client concerns.
Communicate with key stakeholders to identify and resolve inquiries.
Provide proper follow-up to ensure the customer is kept apprised of the issue status.

Requirements

What you’ll need

High school diploma or equivalent; associate or bachelor’s degree in a related field is a plus.
0–2 years of experience in customer support, technical support, or IT help desk.
Basic understanding of operating systems, networking, or software troubleshooting.
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Customer-focused attitude with patience and empathy.
Preferred: Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms.
Familiarity with CRM systems and ticketing software.

Benefits

Comp & perks

Healthcare Coverage for you and your family covering Medical, Dental & Vision
Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Generous PTO
Pet Insurance
Retirement Planning
ID Theft Insurance
Life and Disability Insurance
Commuter Benefits
Accident & Hospital, Critical Illness Insurance
Tuition Reimbursement