Technical Customer Care Specialist I

Vitu

Technical Customer Care Specialist providing support to clients through various electronic communication methods. Resolving application and product issues for the automotive industry.

Posted 8/3/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on technical troubleshooting and effective communication. Proficient in utilizing CRM systems and support tools to enhance client interactions and resolve issues efficiently.

Highest-signal resume keywords

Customer Support ExperienceTechnical Support SkillsCRM System ProficiencyProblem-Solving AbilitiesCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Understanding Of Operating SystemsNetworking KnowledgeSoftware Troubleshooting

Soft Skills

Customer-Focused AttitudePatienceEmpathyMultitasking Abilities

Tools & Technologies

ZendeskFreshdeskSalesforceTicketing Software

Industry Keywords

Technical SupportCustomer CareQuality Assurance Standards

About the role

Key responsibilities & impact

Work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues.
Responsible for routine customer questions relating to product usage within [Business Unit], as well as technical support issues relating to the Cox Automotive suite of products.
Leverage technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.
Accurately log all customer information in the CRM tool.
Facilitate communication to other departments as needed to resolve client concerns.
Provide proper follow-up to ensure the customer is kept apprised of the issue status.

Requirements

What you’ll need

High school diploma or equivalent; associate or bachelor’s degree in a related field is a plus.
0–2 years of experience in customer support, technical support, or IT help desk.
Basic understanding of operating systems, networking, or software troubleshooting.
Excellent verbal and written communication skills.
Strong problem-solving and multitasking abilities.
Customer-focused attitude with patience and empathy.
Preferred: Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms.
Familiarity with CRM systems and ticketing software.

Benefits

Comp & perks

Healthcare Coverage for you and your family covering Medical, Dental & Vision
Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Generous PTO
Pet Insurance
Retirement Planning
ID Theft Insurance
Life and Disability Insurance
Commuter Benefits
Accident & Hospital, Critical Illness Insurance
Tuition Reimbursement