Vercel

Support Engineer

• Lead Vercel’s Customer Support Engineering teams across the Americas, owning outcomes for a 24/7, developer-first customer base.
• Run regional operations, protect SLOs, and partner deeply with Product and Engineering to turn frontline signals into preventive fixes.
• Scale with AI—building agents, automations, and knowledge systems that reduce inbound, accelerate resolution, and raise CSAT.
• Hire exceptional talent, coach managers and ICs, and run an AI-assisted training program that compresses time-to-excellence.
• Lead calmly through high-severity events, own executive comms, and drive durable resolutions with actionable RCAs.
• Operate by the numbers, instrumenting quality, speed, and effort metrics to guide resourcing and roadmaps.
• Own platform support outcomes for the Americas, ensuring 24/7 global continuity and handoffs that protect customer experience and SLAs.
• Develop and execute a regional operating plan that ladders into the global Support strategy; translate strategy into measurable programs, roadmaps, and results.
• Define and continuously evolve a mastery-based training program, including AI-assisted curricula, to raise the SME bar and reduce time-to-excellence across the team.
• Deliver an exceptional customer experience at scale by instrumenting quality, speed, and effort metrics—and acting on insights in near real-time.
• Set, monitor, and refine team SLOs and error budgets that align to department goals; use data to drive prioritization, staffing, and process changes.
• Partner with Product and Engineering to convert frontline signals into roadmap inputs and preventive fixes; close the loop with clear impact metrics.
• Align and influence cross-functional stakeholders (Sales, Success, Marketing, Trust & Safety) to remove friction and streamline customer journeys.
• Lead executive escalations with calm urgency—owning comms, assembling the right experts fast, and driving to durable resolution with clear RCAs.
• Select, implement, and operationalize tooling (including AI agents, knowledge systems, and observability) that measurably improve efficiency and quality.
• Build an engineering-first support culture: automate repeatable work, codify runbooks, and ship self-healing workflows that reduce ticket volume.
• Hire, develop, and retain exceptional people who embody Vercel's mission and thrive in an AI-augmented, outcomes-driven environment.
• Detect trends early through telemetry and case analysis; launch mitigation plans and preventive changes before issues scale.
• Set the tone for urgency, ownership, and execution excellence; coach managers and ICs to operate with clarity, speed, and high standards.
• Work transparently—share progress, learnings, and experiments—iterate in the open to achieve world-class outcomes for customers and the team.

Director, Customer Support Engineering

Sales Development Rep

• Kick off sales cycles by identifying and qualifying future v0 customers.
• Draft tailored messaging and cold call qualified prospects to get them interested in buying v0 Enterprise.
• Set and book qualified meetings for Account Executives.
• Collaborate with the v0 GTM team (SDRs, AEs, Sales Engineers, and Customer Success Managers) to build the foundational strategy and playbooks for selling v0 in the Enterprise.
• Leverage AI to streamline workflows and personalize outreach in new ways.
• Help define v0 market positioning and contribute to GTM strategy as an early team member.

Sales Development Representative

Software Engineer

• Work on real projects that will impact Vercel products and customers.
• Collaborate with team members to develop, test, and refine product features.
• Participate in code reviews to maintain high-quality code.
• Assist in troubleshooting and resolving issues during the product development process.
• Learn new technologies and programming languages related to the tech stack and receive mentorship from experienced engineers.

Engineering Intern

Account Executive

• Drive adoption of v0 within the enterprise by building and expanding relationships with some of the world’s largest companies
• Manage the full sales cycle for book of business that includes net new v0 opportunities and v0 renewals
• Develop and execute on a strategy to meet or exceed revenue targets for your book of business
• Partner cross-functionally with Sales Development, Sales Engineering, Customer Success, and v0 Product teams to land new customers and expand v0 within key accounts
• Share market insights and customer feedback with Product and Sales leadership to inform product roadmap and go-to-market strategy
• Help define how v0 goes to market and shape the growth strategy as an early member of the v0 team

Account Executive, Enterprise

Platform Engineer

• Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web.
• Report to the Head of Security Engineering; can be located remotely.
• Lead efforts to harden the platform and ensure infrastructure security is foundational to how we build and scale.
• Design and implement scalable security controls across our cloud-native platform.
• Harden infrastructure components using infrastructure-as-code, policy enforcement, and service isolation.
• Collaborate with platform and infrastructure teams to integrate security best practices into architecture and workflows.
• Conduct threat modeling, risk analysis, and mitigation planning for critical systems.
• Drive improvements in monitoring, detection, and incident response at the platform level.

Senior Platform Security Engineer

Sales Engineer

• Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web.
• v0 is Vercel’s AI-powered UI assistant for full-stack application development in the enterprise.
• Combine technical expertise with strategic problem solving to help prospects and customers adopt v0 successfully.
• Partner with prospects and customers throughout the sales cycle by providing technical guidance, developing custom demos, and advising on POCs to showcase v0’s value.
• Translate customer needs into clear problem statements and collaborate with Product and Engineering to shape solutions and influence roadmap.
• Support v0 GTM efforts, represent v0 at events, and create tools, content, and resources that drive product awareness and enthusiasm.
• Act as a trusted advisor to executive decision-makers, demonstrating the value of v0 in accelerating and modernizing product development workflows.
• Operate in a fast-moving and fluid environment, where responsibilities can extend beyond pre-sales technical advisory.

Marketing Operations

• Own marketing systems with a focus on integrations, governance, and scalability
• Manage the marketing automation platform (Inflection.io) and its integration with Salesforce and other GTM tools
• Oversee lead routing (in close partnership with the Sales Operations team), database hygiene, and lifecycle processes across PLG and enterprise motions
• Partner with RevOps, Growth Marketing, and GTM Analytics to ensure accurate data and reporting
• Implement and optimize data flows between marketing systems and downstream GTM tools
• Maintain documentation, change management, and process governance for the marketing tech stack
• Collaborate with the Data team to align marketing systems, architecture, and roadmap—covering areas such as product event-based email capabilities and audience management.
• Monitor system performance and proactively address data or integration issues before they impact stakeholders

Sr. Marketing Operations Manager, Systems

• Manage the full sales cycle
• Partner cross-functionally with Solutions Engineering, Sales Engineering, and Customer Success to get your customers the best outcomes for their business
• Learn about our technology and the space every day
• Advise and guide startups through technical and business growth on Vercel
• Become an expert in the startup ecosystem and scaling best practices
• Coach founders and teams on product, go-to-market, and technology adoption
• Share insights from the community to help startups avoid common pitfalls

Startup Growth Advisor - Account Executive

Operations

• Lead and oversee daily operations at the New York hub, ensuring a high standard across building maintenance, repairs, mailroom, access, and general services.
• Own the employee experience on site, managing space activations, food programs, vendor performance, and event support to ensure everything runs smoothly and aligns with Vercel culture.
• Proactively partner with cross-functional teams, including IT, Security, Legal, and Finance, to coordinate services and streamline processes.
• Partner with broader Workplace team to own components of and drive larger projects like future office buildouts and moves.
• Provide remote support to other office locations in London and Berlin.
• Support our global, company-wide Workplace programs by contributing to team OKRs/KPIs and driving assigned special projects (i.e. sourcing and vetting new Workplace vendors, helping launch new Workplace programs).

Workplace Operations Manager, NYC

Events

• Set the vision for Vercel’s flagship events: Establish the editorial calendar and creative direction for Ship, Next.js Conf, and AI Dev Summit, aligning across launches, narrative arcs, and the partner ecosystem.
• Deliver world-class execution: Lead end-to-end planning and stagecraft (budgeting, vendors, programming, production, branding, on-site ops) with clear targets for attendance, NPS, influenced pipeline, and content reach.
• Shape the story: Partner with PMM and leadership to craft keynotes, demos, and narrative arcs; and build a speaker bench of customers, OSS leaders, and partners.
• Maximize impact at sponsored stages: Develop high-impact activations for AWS re:Invent and other key industry events—ensuring Vercel’s presence is unmissable.
• Align events to company goals: Partner with product, developer relations, sales, and marketing to ensure each event drives measurable awareness, demand, and community growth.
• Own the commercial engine: Run P&L, forecast, and model ROI; stand up the event tech stack to attribute impact end to end.
• Scale a high-performing org: Hire, develop, and lead the team, provide dotted-line leadership with design, video, and PMM, and oversee agencies and contractors to deliver at scale.
• Operate globally: Run multi-region timing, localization, and follow-the-sun programming as we expand tier-1 events internationally in 2026.
• Drive measurable outcomes: Establish KPIs for reach, engagement, pipeline impact, and brand lift—and use data to optimize future events.
• Innovate on format and experience: Experiment with in-person, hybrid, and virtual formats that meet our audiences where they are while staying true to Vercel’s developer-first DNA.

Head of Corporate Events

Product Marketing

• Develop and maintain a library of sales-ready content: pitch decks, one-pagers, ROI calculators, competitive battlecards, and product demos tailored for v0 enterprise buyers.
• Partner closely with sales and solutions engineering to refine messaging based on real deal feedback.
• Equip AEs and SEs with talk tracks, objection handling, and differentiated positioning for v0 in AI-driven workflows.
• Watch the market, spot the gaps, and package the insights so sales can move deals faster.
• Build buyer personas and decision-making maps for v0’s priority segments within the sales-assisted pipeline.
• Leverage win/loss analysis to continuously refine messaging and collateral.
• Collaborate with product on sales-facing launch plans for new v0 features, ensuring sales is enabled on day one.
• Create industry-specific solution briefs and use case narratives that speak to vertical buyer needs.
• Work with demand generation to ensure campaign messaging aligns with what resonates in sales cycles.
• Be the go-to bridge between v0 product, marketing, and sales.
• Translate complex product capabilities into clear business outcomes for non-technical buyers.
• Partner with customer success to gather post-sale insights that feed back into sales enablement.