Veralto

Customer Support

• Creation of quotations for maintenance and repairs
• Processing and management of customer orders
• Management and maintenance of customer portals
• Support in service tenders
• Coordination and handling of commissioning activities
• Handling customer inquiries via phone and service hotline as well as in the CRM system Salesforce / ServiceMax
• Processing service and workshop orders
• Creation of long-term warranties
• Handling equipment exchanges as part of warranty cases
• Preparation of credit notes
• Close coordination with internal departments and our field service technicians to clarify and communicate complex issues
• Ensuring structured and timely handling of all service processes in the system

Service Administrator – Customer Service Support

Sales

• Responsible for selling the required product mixed with pricing guidelines set by the business unit.
• Prepare and present quotations and proposals
• Negotiate and close on orders for X-Rite Closed Loop products and services.
• Regularly report and communicate to sales management: sales forecasts, order activity, stages of negotiations, pricing levels and competitive information
• Represent the company at trade shows and on conferences with speeches and presentations.
• New business line development into the fast-growing automation market.
• Developing short and long-term sales plans
• Identifying new market opportunities
• Developing strategies to meet sales objectives.
• Preparing and launching promotional resp. corrective actions
• Monitoring existing relationships with re-sellers and dealers
• Meeting quarterly and annual plans
• Developing and building strategic relationships within the channel

Assistant Sales Manager – Printing & Packaging

Customer Success Manager

• Owning the global post-sale customer journey (onboarding → adoption → retention)
• Leading QBRs / EBRs with executive stakeholders
• Building and executing outcome-based Success Plans
• Driving adoption and aligning to measurable KPIs
• Monitoring customer health and mitigating risks
• Partnering with Sales, Services, Support, and Product
• Elevating customer feedback into product and roadmap discussions

Global Customer Success Manager

IT Support

• Brindar atención técnica remota diaria a clientes para resolver necesidades de funcionamiento en equipos Videojet dentro de plantas de producción.
• Gestionar de principio a fin cada caso técnico, desde la recepción y priorización de llamadas hasta la resolución remota, cierre del caso o solicitud de despacho técnico en campo.
• Monitorear equipos conectados a través del sistema remoto de Videojet, generando históricos y bitácoras de eventos.
• Identificar fallas recurrentes y elaborar reportes semanales de actividad por modelo, ubicación y cliente para proponer contramedidas.
• Interactuar con escalamiento global para atender fallas identificadas como alarma y obtener una solución expedita.
• Trabajar de forma colaborativa con distintas áreas para apoyar objetivos relacionados con venta de piezas, equipos y consumibles, con base en el análisis del comportamiento de fallas reportadas en campo.
• Retroalimentar a personal técnico y gerencias de servicio sobre casos específicos identificados en campo para el desarrollo de contramedidas.

Technical Customer Support

Financial Planning and Analysis

• Own and deliver analysis of Bookings, Sales, and Backlog across regions, markets, and business units to support strategic decision-making
• Lead forecasting, budgeting, and long-range planning processes while delivering accurate financial reporting and variance analysis
• Collaborate with commercial and operational leaders to identify risks, opportunities, and performance improvement initiatives
• Support OneStream reporting, ERP-related initiatives, reporting automation, and process standardization across FP&A activities
• Manage commission and incentive analytics while supporting finance transformation programs and continuous improvement initiatives

Commercial FP&A Manager

Product Designer

• Shaping problems and solutions
• Lead design work from early discovery and problem framing through to validated solutions.
• Ask strong, relevant questions that help teams focus on the right problems.
• Collaborating in the Product Trio
• Work closely with product management and R&D as an equal design partner.
• Designing at platform level
• Creating and iterating designs
• Using AI in a responsible, practical way
• Contributing to the design system

Senior Product Designer

Account Manager

• Developing and executing a robust channel partner strategy aligned with annual sales objectives, fostering win-win partnerships.
• Identifying, evaluating, and onboarding new channel partners in priority markets.
• Driving distributor performance through regular business reviews, monitoring key metrics and providing coaching.
• Leading strategic engagement with key end-user customers in collaboration with distributors.
• Continuously assessing market trends and competitive landscapes to refine product positioning.
• Promoting use of CRM and sales enablement tools to improve sales pipeline accuracy.

Channel Partner Manager

Data Engineer

• Execute end-to-end data migrations including source analysis, schema mapping, data transformation, and validation across CSV, Excel, and XML formats
• Leverage AI-powered tools to accelerate data mapping, transformation, and validation processes, improving efficiency and accuracy
• Write and execute custom SQL scripts to transform, clean, and prepare customer data for migration and ongoing data management
• Respond to basic customer API inquiries and perform first-level troubleshooting; escalate more complex issues to senior API specialists
• Provide backup support for setting up and configuring TraceGains workbooks, including field mapping and initial system configuration
• Investigate and resolve customer-reported issues related to data discrepancies, configuration errors, and platform behavior
• Assist with standard configuration setup for new customers by following established implementation processes and documentation

Data Migration Specialist – Bilingual

• Manage and grow a channel partner network to drive territory performance.
• Develop and execute strategies for business development and account growth.
• Identify and onboard new channel partners while strengthening existing relationships.
• Conduct regular meetings with partners.
• Collaborate cross-functionally to support sales initiatives and territory expansion.
• Maintain and update customer and partner information using CRM tools.
• Balance strategic planning and field engagement.

Regional Sales Manager

Bilingual

• Engage directly with customers (in English and Spanish) to implement Aquatic Informatics software solutions
• Analyze and interpret customer requirements, translating them into scalable configuration solutions
• Configure software using SQL, Python, APIs, and standard platform tools
• Map customer workflows to system functionality and ensure effective solution adoption
• Perform data validation, testing, and quality assurance to ensure successful delivery and go-live readiness
• Support implementations across multiple regions, including international deployments requiring travel
• Contribute to continuous improvement of configuration practices, tools, and customer onboarding processes

Bilingual Software Configuration Specialist, Spanish – Professional Services

Inside Sales

• Proactively hunting for new industrial sales opportunities through outbound outreach and targeted prospecting
• Identifying where to focus efforts by partnering with Strategic Marketing to develop market‑specific outreach strategies and messaging
• Engaging technical and commercial stakeholders to uncover needs and qualify early‑stage opportunities
• Collaborating closely with Regional Sales Managers to advance qualified opportunities and support deal progression
• Serving as a connective partner between customers, outside sales, and internal teams throughout the sales lifecycle
• Supporting post‑sale activities, including internal coordination, documentation, order processing, and contract‑related approvals
• Documenting activities, pipeline progress, and insights within Salesforce and other internal systems

Inside Sales Specialist

Content Creator

• Design and develop high-quality learning content for sales, service, channel partners, and broader commercial teams, including eLearning modules, microlearning, facilitator guides, learner workbooks, videos, digital resources, job aids, and performance support tools.
• Transform complex technical and commercial information into clear, engaging, and action-oriented learning experiences that drive understanding and application.
• Own the full content lifecycle, including creation, updates, version control, ongoing maintenance, and retirement of learning materials.
• Manage multiple concurrent projects, balancing priorities, timelines, and stakeholder expectations in a fast-paced, global environment.
• Support the governance, organization, and maintenance of learning content within the Learning Management System (LMS), ensuring accessibility and usability.

Commercial Learning Content Developer

• With guidance, create, improve, and implement innovative sales strategies
• Begin to develop key relationships with customers through various methods
• Work with senior staff member to begin to increase sales and profit margin
• With assistance, engage technical staff and management to develop retention strategies

Account Manager, Industrial Water Treatment

Engineer

• Ensure the response and turn-around time on calls assigned are met
• Complete all the PM’s as per schedule
• Plan and execute all the I &C and demo activities allotted
• Develop good relationship with customers to enhance the satisfaction levels
• Generate leads by interacting with the customers and pass on through the Marketing Teams
• Meet service sales targets to achieve the monthly, quarterly and annual financial targets of operating revenue
• Discipline on CRM packages of Service Max and SFDC

Service Engineer

Field Engineer

• Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities
• Travel throughout the Greater Buffalo, NY territory to support manufacturing customers, with most work completed during the day and limited overnight travel
• Diagnose mechanical, electrical, and software-related issues and deliver effective, timely solutions
• Build strong, trusted relationships with customers by acting as a technical advisor and problem solver
• Support business growth by identifying opportunities to promote service agreements and newer technology solutions