Veradigm®

Manager

• Lead development resources, and participate in the efforts to solve complex technical problems to deliver vital, reliable product features to our customers.
• Hands-on, planning, developing, testing, deploying and releasing solutions in an agile environment.
• Develop people for the long term, recruiting, training, promoting and advocating for your direct reports.
• Architect and lead development of technical solutions that are secure, robust, performant, and scalable.
• Employ technical and thought leadership to drive products from discovery to release.
• Work with product and design solve customer problems and discover solutions that are valuable, viable, usable and feasible.
• Balance engineering costs of development, testing, deployment complexity, and run-time cost, to deliver optimum value for the business and customers.
• Responsible for people development, resource management and enhancing overall productivity.
• Identify and recruit internal/external talents to ensure effective mix of competencies.
• Set and communicate team/individual objectives and KPIs to inspire individuals to achieve high performance.
• Implement development plans and coach individuals to reach their maximum talent.
• Provide regular constructive feedback on performance/development and address performance issues in a timely manner.
• Recognize high performers to maintain motivation and retain key talent.

Senior Manager, Development

Account Executive

• Responsible across multiple clients, including strategic clients with larger volumes
• Proactively manages and directs client communications and RCMS service interactions
• Regularly cultivates and fosters positive client relationships, most typically with client executives
• Manages client expectations based on Service Level Agreement and effective decision making
• Works collaboratively with various departments within RCMS and Allscripts to resolve client concerns
• Provides significant analysis expertise, trending and problem resolution
• Provides high-level oversight on key billing/collection statistics across multiple clients
• Participates in Sales Cycle demos and/or walkthroughs
• Acts as a subject matter expert
• Supports AVP role on business-related matters

Senior RCM Manager, Client Executive

Growth Marketing

• Serve as a principal advisor on solution strategy
• Provide architectural input into company product platforms
• Collaborate with Product and Engineering to shape solution requirements
• Influence outcomes through cross-functional collaboration

Principal Solutions & Growth Strategist

• Build a structured, repeatable coaching framework for frontline managers
• Own the sales content library and build role-specific playbooks
• Ensure sales methodology (MEDDIC) is embedded in tools
• Define metrics to demonstrate enablement impact and build dashboards
• Collaborate with Product and Marketing on enablement initiatives
• Design and own the new hire program for SDRs and AEs

Sales Enablement Consultant

Data Analyst

• Support development of project kickoff decks and study protocols
• Research and compile medical and drug code sets for EHR and claims-based studies
• Draft final study deliverable (final reports, slide decks, abstracts, posters, and manuscripts)
• Review and format descriptive statistical output tables to ensure client-readiness
• Perform quality assurance on programming output
• Track study progress, timelines, and deliverables
• Attend internal and client meetings; own meeting minutes and follow-ups
• Support scheduling and cross-team coordination

Real World Evidence Research Analytics Analyst

Client Partner

• Own the full new hire onboarding experience, including program design, content development, facilitation, and ongoing iteration.
• Coordinate with HR Business Partners, hiring managers, and cross-functional stakeholders to ensure onboarding content stays current and reflects real business context.
• Track new hire completion, engagement, and feedback; use data to identify gaps and improve the program on a regular cadence.
• Evaluate onboarding program effectiveness using defined success metrics including new hire satisfaction, time-to-productivity indicators, and manager feedback and use findings to drive continuous improvement.
• Build and maintain onboarding paths in Workday Learning, including learning plans, assignments, and automated enrollment workflows.
• Design and facilitate instructor-led and virtual training programs across a range of employee development topics, including skills training, compliance, and culture-building content.
• Manage multiple concurrent projects, balancing design, facilitation, and administrative responsibilities across the learning calendar.
• Measure the effectiveness of learning programs through participant feedback, assessment data, and business outcomes; use insights to refine content and demonstrate impact to stakeholders.

Talent Development Partner

Product Manager

• Own the end-to-end care coordination product strategy
• Lead cross-functional teams to deliver high-quality products
• Develop and maintain a deep understanding of customer needs and market trends
• Drive product discovery and validation through structured discovery programs
• Collaborate with marketing and sales for effective go-to-market strategies
• Mentor and grow a team of product managers
• Ensure compliance with healthcare regulations and standards

Director Product Management – Care Coordination

• Own the full commercial relationship for every account in your assigned portfolio.
• Achieve annual sales targets for both revenue retention and account growth.
• Accurately forecast pipeline by account, product, stage, and timeline, and proactively communicate risks and opportunities to leadership.
• Identify and develop new opportunities that align with client needs and priorities.
• Lead the sales cycle for growth opportunities, including building relationships with multiple stakeholders and positioning against competitors.
• Lead commercial negotiation for contract renewals.
• Build and maintain relationships with senior decision-makers across your accounts.

Analyst

• The Expert IT Cyber Defense Analyst is a senior technical role responsible for advanced threat detection, security monitoring, incident investigation, and response across enterprise environments.
• This position acts as a technical authority within the Security Operations Center (SOC), driving high-impact investigations, optimizing detections, mentoring analysts, and strengthening the organization’s overall cyber defense posture.
• The analyst collaborates closely with Incident Response, Cloud Security, Infrastructure, and Threat Intelligence teams to ensure rapid mitigation and continuous improvement of cyber defenses.
• Perform continuous monitoring of network, endpoint, identity, cloud, and application telemetry using SIEM, EDR, IDS/IPS, Firewall, AAD, and vulnerability management platforms.
• Identify sophisticated threats by correlating multi-source telemetry, detecting anomalies, and recognizing attacker TTPs.
• Enhance SIEM and EDR detection logic by creating and tuning correlation rules, behavioral analytics, watchlists, and automated alert workflows to reduce false positives and improve detection fidelity.
• Lead high-severity incidents and complex investigations involving malware, privilege misuse, lateral movement, ransomware indicators, persistence mechanisms, and potential data exfiltration.
• Conduct in-depth forensic analysis of endpoints, logs, cloud audit trails, and network flows to determine root cause, scope, and business impact.
• Collaborate with the Incident Response (IR) team to drive containment, eradication, and recovery efforts with minimal operational disruption.
• Perform proactive threat hunting aligned with the latest threat intelligence, emerging TTPs, vulnerabilities, and adversary campaigns.
• Serve as a subject matter expert for Tier 1 and Tier 2 analysts, providing guidance on triage decisions, investigation handling, and escalation criteria.
• Review and audit alerts handled by junior analysts to ensure accuracy, completeness, and adherence to SOC processes.
• Contribute to SOC capability uplift through training, knowledge sharing, and continuous improvement initiatives.
• Develop, refine, and maintain SOPs, incident response playbooks, and detection runbooks to support consistent and repeatable operations.
• Assess business impact of ongoing or emerging threats and help prioritize response efforts based on severity and risk.
• Communicate technical findings, risks, and remediation recommendations to technical and non-technical stakeholders.
• Collaborate with Cloud, Infrastructure, Application, and Threat Intelligence teams to resolve vulnerabilities and operationalize intelligence-driven detections.

Expert IT Cyber Defense Analyst

Researcher

• Conduct programming and analytic tasks on large RWE projects
• Work with internal and external stakeholders to scope and plan project work
• Conceptualize, code, and deliver analytic products end-to-end
• Apply appropriate statistical techniques
• Identify and interpret meaningful insights from analysis
• Execute custom research projects independently and/or as part of a team
• Communicate complex ideas, methodologies, and results to clients and other stakeholders
• Contribute to the development and promotion of Best Practices within the team

Health Economics, Outcome Researcher

Field Engineer

• Serve as the first point of contact for Zuora Billing issues raised by Finance, Billing Ops, and other internal users
• Troubleshoot billing failures, invoice errors, payment processing issues, and subscription discrepancies
• Manage user access and roles in Zuora
• Monitor billing workflows and integrations for failures or data quality issues
• Respond to ad hoc data and reporting requests from Finance and Revenue teams using Zuora Data Query
• Maintain and update Zuora Billing configuration across core modules
• Create and update HTML/PDF invoice templates, email notification templates
• Work with Finance, Revenue, and Billing Ops stakeholders to understand recurring pain points
• Identify repetitive manual tasks or error-prone processes and propose configuration or workflow changes
• Support change management for Zuora updates and enhancements
• Assist with UAT for billing-related changes

Senior Systems Engineer – Service Operations

Backend Engineer

• Owns architecture, implementation, reliability, and lifecycle management of Veradigm’s database platform
• Designs new database systems end-to-end
• Owns 24×7 production reliability as final escalation point for major outages
• Acts as senior technical authority and subject matter expert across multiple database technologies
• Designs and implements multi-cloud database infrastructure
• Authors and reviews database infrastructure-as-code (Terraform)
• Oversees the security, integrity, and performance of databases across the production estate
• Implements monitoring, observability, and alerting across all database systems
• Leads complex performance triage and 911 response across product engineering teams

Principal Database Engineer – Platform Engineer

• Own the full commercial relationship for every account in your assigned portfolio.
• Achieve annual sales targets for both revenue retention and account growth.
• Accurately forecast pipeline by account, product, stage, and timeline, proactively communicate risks and opportunities to leadership.
• Identify and develop new opportunities that align with client needs and priorities.
• Lead the sales cycle for growth opportunities, build relationships with multiple stakeholders, and position against competitors.
• Design tailored solutions that combine products and services to address each client's specific business priorities.
• Lead commercial negotiation for contract renewals and manage contract amendments.

Accounting Manager

• Act as a client facing support mechanism for the operational divisions of the organization
• Manages more complex/larger accounts that involve reconciliation of client contracts and payments.
• Focus account reviews to include cash forecasting for month/quarter on a weekly basis.
• Collects a minimum of 50% of aged receivables monthly through inbound and outbound calls and use of defined leverage tools, while delivering a superior level of customer service to all clients.
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Provides a forecast detailing receivables and risk accounts during focus account reviews.
• Follows documented issue resolutions procedures as well as escalation procedures.
• Responds to all incoming correspondence from clients within 24 hours, with follow up to client within 72 hours.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Interacts with senior internal and external personnel.
• Create team spirit and contributes to a positive team environment.

Client Accounting Analyst

Medical Billing and Coding

• Answer client calls and follow up on interactions
• Prepare charges for offshore operations
• Create claim edit reports for charge entries
• Reconcile imputed payment postings and balances batch reports
• Audit charge and payment batches completed by offshore team

Senior Manager, Development

Senior RCM Manager, Client Executive

Principal Solutions & Growth Strategist

Sales Enablement Consultant

Real World Evidence Research Analytics Analyst

Talent Development Partner

Director Product Management – Care Coordination

Account Executive

Expert IT Cyber Defense Analyst

Health Economics, Outcome Researcher

Senior Systems Engineer – Service Operations

Principal Database Engineer – Platform Engineer

Account Executive

Client Accounting Analyst

Medical Billing Coordinator