Veradigm®

Product Designer

• Provide design leadership to Veradigm product and solution groups
• Solve complex design challenges to help transform the health care industry
• Evangelizes UCD and user experience methods and practices across the organization
• Apply heuristic methods to evaluate and optimize design systems
• Implements scalable processes and/or tools to enable functional productivity
• Collaboratively works with Engineering, Product and UX to standardize and optimize design systems and components
• Identifies and leads cross-company initiatives

UX Designer

Technical Product Manager

• Contribute to and execute product vision and strategy within your domain, ensuring alignment with business objectives and healthcare regulatory requirements (ONC certification, HIPAA, Cures Act, HTI-1)
• Define success through measurable business and customer outcomes. Establish and track OKRs that guide your team toward solving real customer problems rather than shipping features
• Apply strong understanding of clinical workflows (charting, ordering, e-prescribing, scheduling), practice management operations (billing, claims, revenue cycle), and EHR certification requirements to ensure products deliver meaningful value
• Build business cases grounded in qualitative customer insights and quantitative data to support prioritization and investment decisions
• Identify and synthesize opportunities from physician pain points, practice administrator needs, market trends, and regulatory changes within your domain
• Lead continuous discovery within your product area to address value, usability, feasibility, and viability risks before committing engineering resources.
• Conduct structured interviews with physicians, nurses, billers, and practice administrators
• Partner with Engineering, Design, User Research, Compliance, and Customer Success throughout discovery and delivery in an Agile software development environment
• Own product roadmap and backlog prioritization for your domain with sound business judgment. Make transparent trade-offs based on patient safety, clinical efficacy, operational efficiency, and business value
• Drive cross-functional development and product launches from concept to delivery. Manage release strategies including feature flags, phased rollouts, and post-release monitoring
• Define and track key performance indicators demonstrating product impact. Use analytics tools (Snowflake, Mixpanel, Power BI, Gainsight) to measure adoption, usage, and outcomes.
• Translate complex healthcare and technical concepts for diverse audiences. Create clarity for non-technical stakeholders while providing sufficient depth for technical teams
• Create comprehensive documentation including PR-FAQs, customer problem briefs, user scenarios, user journeys, sequence diagrams, and workflow diagrams
• Influence without authority across organizational boundaries. Drive alignment among stakeholders with competing priorities through evidence and customer empathy
• Facilitate technical discussions between engineers, compliance teams, and business stakeholders to align on solutions that meet healthcare regulations and business needs
• Possess solid technical background to collaborate effectively with engineering teams on feasibility assessments, trade-off discussions, and implementation approaches
• Understand EHR system architecture, including clinical data models, HL7 and FHIR interoperability standards, healthcare data exchange patterns, and integration with labs, pharmacies, and clearinghouses
• Use modern prototyping and validation tools — including GenAI-powered platforms — to test ideas quickly before committing to full development
• Collaborate with senior and principal engineers on technically complex initiatives. Demonstrate working knowledge of distributed systems, data architecture, and CI/CD pipelines sufficient to participate meaningfully in architectural conversations
• Stay current on healthcare technology innovations including GenAI applications in clinical documentation, ambient listening, and clinical decision support
• Coordinate with TechOps teams (DevOps, DBOps, InfoSec) to ensure solutions meet security, scalability, and operational requirements for healthcare data.
• Lead by example within your product domain in discovery rigor, customer focus, and outcome-driven decision-making
• Support the growth of junior product managers by sharing domain knowledge, discovery techniques, and technical context — serving as an informal resource and thought partner
• Build trusted partnerships with engineering, design, and business stakeholders to align on direction within your domain
• Track and analyze metrics to report progress against key objectives to product leadership and relevant stakeholders
• Establish effective working relationships across functions to remove obstacles and keep initiatives moving forward
• Contribute to a collaborative team environment that encourages innovation within healthcare regulatory constraints.

QA Engineer

• Define and drive test strategy for complex healthcare modules or subsystems
• Establish risk-based validation approaches for regulated workflows
• Design comprehensive validation strategies across functional, integration, and regression layers
• Ensure compliance-sensitive logic is thoroughly validated
• Lead production defect root cause analysis for systemic issues
• Define automation strategy across manual and automated coverage
• Identify high-value automation candidates based on risk and repeatability
• Drive quality metrics, coverage reporting, and defect trend analysis
• Mentor Senior and mid-level QA analysts
• Partner with Engineering and Product leadership on quality impact assessment

Quality Assurance Analyst

Customer Success Manager

• Serves as the primary operational contact point with the client to ensure an extraordinary experience with Veradigm products and services
• Leads complex collaborations of client and Veradigm (eg. AOE, TAM, Service PD/PM, Hosting PM, Managed Services, Support leads) teams to ensure alignment and agreement to goals and supporting action plans
• Maintains internal client updates using Client Health Dashboards and/or required reporting mechanisms
• Creates/maintains complex client facing executive dashboard for monthly operational review
• Facilitates Strategic Roadmap Planning for complex current and future projects - aligning Veradigm solution releases with client strategic priorities
• Ensures oversight, visibility, and tactical coordination of complex Veradigm Services Initiatives
• Ensures client regulatory preparedness as it relates to Veradigm solutions
• Delivers client communications on potential business-impacting items, including Industry/Veradigm news, release plans, planned outages, and Major Incidences
• Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.
• Supports client participation in Voice of Customer processes such as KLAS and CSAT, including providing invitations, reviewing feedback, and creating/driving improvement action plans
• Identifies and grows reference accounts, including sharing client success stories and outcomes improvements
• Participates actively in client Quarterly Business Reviews (QBRs)
• Provides advanced consultative insights into the client growth plan
• Provides support to resolve complex financial or contractual disputes, including concessions, terminations, and unfunded project requests
• Facilitates complex discussions on the resolution of non-disputed A/R issues where Veradigm finance is unable to make forward progress using normal processes
• Drives client prioritization with escalated issues in support
• Mentors/provides guidance to less experienced Client Success Managers

Expert Client Success Manager

Systems Engineer

• Lead architecture and improvements of cloud-based infrastructure environments
• Drive infrastructure automation using Infrastructure-as-Code and CI/CD pipelines
• Design and implement CI/CD pipelines to automate deployments
• Define monitoring, alerting, and observability strategies
• Drive improvements in cloud cost optimization and resource utilization
• Establish best practices for cloud security and operational governance
• Lead investigation and resolution of complex production incidents
• Partner with engineering teams to improve system reliability and performance
• Mentor Systems Engineers and guide operational practices

Analyst

• The Expert IT Cyber Defense Analyst is a senior technical role responsible for advanced threat detection, security monitoring, incident investigation, and response across enterprise environments.
• This position acts as a technical authority within the Security Operations Center (SOC), driving high-impact investigations, optimizing detections, mentoring analysts, and strengthening the organization’s overall cyber defense posture.
• The analyst collaborates closely with Incident Response, Cloud Security, Infrastructure, and Threat Intelligence teams to ensure rapid mitigation and continuous improvement of cyber defenses.
• Perform continuous monitoring of network, endpoint, identity, cloud, and application telemetry using SIEM, EDR, IDS/IPS, Firewall, AAD, and vulnerability management platforms.
• Identify sophisticated threats by correlating multi-source telemetry, detecting anomalies, and recognizing attacker TTPs.
• Enhance SIEM and EDR detection logic by creating and tuning correlation rules, behavioral analytics, watchlists, and automated alert workflows to reduce false positives and improve detection fidelity.
• Lead high-severity incidents and complex investigations involving malware, privilege misuse, lateral movement, ransomware indicators, persistence mechanisms, and potential data exfiltration.
• Conduct in-depth forensic analysis of endpoints, logs, cloud audit trails, and network flows to determine root cause, scope, and business impact.
• Collaborate with the Incident Response (IR) team to drive containment, eradication, and recovery efforts with minimal operational disruption.
• Perform proactive threat hunting aligned with the latest threat intelligence, emerging TTPs, vulnerabilities, and adversary campaigns.
• Serve as a subject matter expert for Tier 1 and Tier 2 analysts, providing guidance on triage decisions, investigation handling, and escalation criteria.
• Review and audit alerts handled by junior analysts to ensure accuracy, completeness, and adherence to SOC processes.
• Contribute to SOC capability uplift through training, knowledge sharing, and continuous improvement initiatives.
• Develop, refine, and maintain SOPs, incident response playbooks, and detection runbooks to support consistent and repeatable operations.
• Assess business impact of ongoing or emerging threats and help prioritize response efforts based on severity and risk.
• Communicate technical findings, risks, and remediation recommendations to technical and non-technical stakeholders.
• Collaborate with Cloud, Infrastructure, Application, and Threat Intelligence teams to resolve vulnerabilities and operationalize intelligence-driven detections.

IT Cyber Defense Analyst

Account Manager

• Manage a portfolio of enterprise ePrescribe customers, serving as the primary strategic point of contact.
• Lead executive business reviews, product roadmap discussions, and performance reporting to demonstrate value and strengthen alignment.
• Partner cross-functionally with Implementation, Support, Compliance, and Product teams to ensure a seamless customer experience.
• Proactively identify risks and develop account plans that drive long-term retention and satisfaction.
• Develop and execute strategic account plans to achieve renewal, upsell, and cross-sell targets.
• Identify and pursue net-new enterprise opportunities, leading discovery, solution presentations, proposals, and contract negotiations.
• Maintain a strong and accurate opportunity pipeline within Salesforce, including forecasting and activity tracking.
• Monitor market trends and competitive positioning to effectively articulate Veradigm’s differentiated value.
• Develop deep expertise in ePrescribe and EHR integration workflows, pharmacy networks, regulatory requirements, and partner ecosystems.
• Translate customer insights into actionable product feedback and enhancement recommendations.
• Support training initiatives and drive adoption of advanced prescribing capabilities across enterprise clients.
• Partner with Marketing, Product, Client Success, and Leadership teams on go-to-market initiatives and strategic account planning.
• Contribute to pricing strategy and enterprise growth initiatives.
• Represent Veradigm at industry conferences, customer meetings, and strategic forums as a subject-matter expert.

Enterprise Account Manager

Architect

• Define and evolve the architecture for distributed application services and system components
• Translate product requirements into scalable technical designs
• Establish architectural standards, design patterns, and development guidelines
• Lead technical design discussions and architecture reviews
• Ensure system scalability, performance, and reliability across services
• Guide engineering teams on implementation approaches and architectural best practices
• Evaluate and introduce technologies that improve system capability and engineering productivity
• Partner with engineering leadership to manage technical debt and platform evolution
• Support troubleshooting and resolution of complex system issues
• Mentor senior and mid-level engineers on architecture principles and system design

Full-stack Engineer

• Design and develop applications using C#, .NET Core, and ASP.NET Core
• Build and maintain RESTful APIs and backend services
• Write efficient, optimized SQL queries and support database feature development
• Apply SOLID principles and clean architecture practices
• Participate in Agile ceremonies and sprint execution
• Debug, profile, and improve application performance
• Collaborate with QA, Product, and DevOps teams
• Ensure code quality through reviews and adherence to engineering standards

Software Engineer

DevOps Engineer

• Support and evolve our platforms and systems
• Responsible for building and deploying solutions and services in On-premises and Hosted environment
• Support Azure environments used by the Dev/QA teams
• Knowledge of secure DevOps practices related to builds, github actions, infrastructure creation, security compliance, etc
• Exposure to container technologies (Docker, Kubernetes)
• Able to work with developers supporting both modern and legacy applications
• Comfortable with debugging build failures and deployment issues
• Self-driven and motivated, with the ability to work independently and prioritize tasks effectively
• Capable of mentoring junior DevOps team members

Senior DevOps Engineer

• Design and implement scalable, high-performance backend systems
• Drive architectural decisions within assigned domains
• Apply advanced OOP, design patterns, and clean architecture principles
• Design database schemas and optimize SQL performance
• Lead API design and integration strategies
• Review code and enforce engineering standards
• Mentor junior engineers
• Troubleshoot complex production issues
• Participate in Agile planning and capacity estimation

Senior Software Engineer

• Own architecture and technical design of complex modules or subsystems
• Drive design reviews and enforce engineering standards within the team
• Translate product requirements into scalable and maintainable system designs
• Lead performance optimization and reliability improvements
• Drive refactoring and technical debt reduction initiatives
• Troubleshoot and resolve highly complex production issues
• Mentor Senior and mid-level engineers
• Contribute to sprint planning and technical estimation
• Partner with Product and Engineering leadership on solution strategy

Expert Software Engineer – Fullstack

• Manage and support Windows, Linux, and cloud-based servers (Azure, AWS, VMware)
• Monitor system performance, availability, and capacity; troubleshoot and resolve incidents
• Provide Tier 3 support for escalated issues from IT support teams
• Implement Infrastructure as Code (IaC) using tools like Terraform, Ansible, or CloudFormation
• Build and maintain CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions, Azure DevOps)
• Automate system provisioning, configuration management, and deployments
• Design and optimize cloud environments for scalability, security, and cost efficiency
• Manage VMware clusters, storage systems, and networking
• Support containerization (Docker, Kubernetes) where applicable
• Enforce identity and access management best practices (Active Directory, LDAP, SSO, MFA)
• Implement and monitor security hardening, patching, and vulnerability management
• Ensure compliance with company and industry standards (ISO, SOC2, HIPAA, etc.)
• Partner with developers, network engineers, and security teams to deliver resilient solutions
• Mentor junior engineers and provide technical guidance across the IT organization
• Lead root cause analysis (RCA) and post-incident reviews

Senior Systems Engineer

• Overseeing the Company’s U.S. tax function
• Leading the strategic insourcing of the Company's tax compliance and income tax provision processes
• Developing and executing a phased transition plan
• Designing, implementing and standardizing scalable tax processes and controls
• Overseeing quarterly and annual income tax provision and reporting process
• Managing all tax-related external audit deliverables
• Owning tax-related internal controls within the Company’s SOX framework
• Providing leadership over OneSource tax provision implementation

Director, Tax

Sales

• Own the end-to-end architecture, design, and governance of Salesforce CPQ across product catalog, pricing, discounting, quoting, and contracting
• Partner with Sales, Finance, Legal, and Product teams to gather requirements and translate them into scalable technical solutions
• Lead CPQ configuration and customization efforts including price rules, product rules, approval workflows, order management, and amendments/renewals
• Evaluate, plan, and execute platform upgrades, new feature rollouts, and integrations with adjacent systems (ERP, billing, CRM)
• Define and enforce CPQ data model standards, naming conventions, and best practices
• Mentor and guide junior Salesforce admins and developers on CPQ functionality and design patterns
• Serve as the escalation point for complex CPQ issues and production support
• Drive adoption of new capabilities including advanced approvals, guided selling, and DocuSign/Leah contract generation