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Senior Systems Engineer – Service Operations
Veradigm®Zuora Billing Support Specialist responsible for maintaining billing reliability and resolving issues. Working closely with Finance and Operations to troubleshoot and enhance Zuora Billing processes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering Zuora Billing, including troubleshooting billing issues, managing user access, and maintaining billing configurations. Proficient in data analysis and reporting, with a strong understanding of the billing cycle and integration with finance and revenue operations.
Highest-signal resume keywords
Zuora Billing AdministrationData Analysis Using Zuora Data QueryBilling Workflow ManagementHTML Template MaintenanceExperience with Ticketing Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Zuora BillingZuora Data QueryExcelGoogle SheetsHTMLBilling Cycle KnowledgePayment Gateway FamiliarityChargeback ProceduresUAT SupportMulti-Entity Billing Experience
Soft Skills
TroubleshootingCollaborationProblem-SolvingCommunication
Tools & Technologies
JIRAServiceNow
Industry Keywords
Billing OperationsFinance SupportRevenue ManagementData Quality MonitoringChange Management
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Serve as the first point of contact for Zuora Billing issues raised by Finance, Billing Ops, and other internal users
- Troubleshoot billing failures, invoice errors, payment processing issues, and subscription discrepancies
- Manage user access and roles in Zuora
- Monitor billing workflows and integrations for failures or data quality issues
- Respond to ad hoc data and reporting requests from Finance and Revenue teams using Zuora Data Query
- Maintain and update Zuora Billing configuration across core modules
- Create and update HTML/PDF invoice templates, email notification templates
- Work with Finance, Revenue, and Billing Ops stakeholders to understand recurring pain points
- Identify repetitive manual tasks or error-prone processes and propose configuration or workflow changes
- Support change management for Zuora updates and enhancements
- Assist with UAT for billing-related changes
Requirements
What you’ll need- 3+ years of hands-on experience administering and supporting Zuora Billing in a production environment
- Demonstrated experience providing operational support to Finance, Billing, or Revenue teams
- Experience working in complex, multi-product or multi-entity billing environments with third-party integrations
- Prior involvement in Zuora sandbox environments and deployment across multiple settings
- Solid working knowledge of core Zuora Billing modules
- Hands-on experience with Zuora administration tasks
- Good understanding of the full billing cycle
- Familiarity with payment gateways, refund processes, chargeback procedures, cancellation workflows, and country-specific billing requirements
- Working knowledge of Zuora Data Query for ad hoc data analysis and support requests
- Comfortable reading and interpreting Zuora schema and data structures
- Basic familiarity with HTML for invoice template maintenance
- Proficiency in Excel or Google Sheets for data analysis, reconciliation, and support triage
- Experience working with ticketing systems (JIRA, ServiceNow, or similar) to manage and track support requests
Benefits
Comp & perks- Quarterly Company-Wide Recharge Days
- Flexible Work Environment (Hybrid)
- Peer-based incentive “Cheer” awards
- Tuition Reimbursement Program