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Senior Systems Engineer – Service Operations
Veradigm®Zuora Billing Support Specialist responsible for maintaining billing reliability and resolving issues. Working closely with Finance and Operations to troubleshoot and enhance Zuora Billing processes.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Serve as the first point of contact for Zuora Billing issues raised by Finance, Billing Ops, and other internal users
- Troubleshoot billing failures, invoice errors, payment processing issues, and subscription discrepancies
- Manage user access and roles in Zuora
- Monitor billing workflows and integrations for failures or data quality issues
- Respond to ad hoc data and reporting requests from Finance and Revenue teams using Zuora Data Query
- Maintain and update Zuora Billing configuration across core modules
- Create and update HTML/PDF invoice templates, email notification templates
- Work with Finance, Revenue, and Billing Ops stakeholders to understand recurring pain points
- Identify repetitive manual tasks or error-prone processes and propose configuration or workflow changes
- Support change management for Zuora updates and enhancements
- Assist with UAT for billing-related changes
Requirements
What you’ll need- 3+ years of hands-on experience administering and supporting Zuora Billing in a production environment
- Demonstrated experience providing operational support to Finance, Billing, or Revenue teams
- Experience working in complex, multi-product or multi-entity billing environments with third-party integrations
- Prior involvement in Zuora sandbox environments and deployment across multiple settings
- Solid working knowledge of core Zuora Billing modules
- Hands-on experience with Zuora administration tasks
- Good understanding of the full billing cycle
- Familiarity with payment gateways, refund processes, chargeback procedures, cancellation workflows, and country-specific billing requirements
- Working knowledge of Zuora Data Query for ad hoc data analysis and support requests
- Comfortable reading and interpreting Zuora schema and data structures
- Basic familiarity with HTML for invoice template maintenance
- Proficiency in Excel or Google Sheets for data analysis, reconciliation, and support triage
- Experience working with ticketing systems (JIRA, ServiceNow, or similar) to manage and track support requests
Benefits
Comp & perks- Quarterly Company-Wide Recharge Days
- Flexible Work Environment (Hybrid)
- Peer-based incentive “Cheer” awards
- Tuition Reimbursement Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Zuora BillingZuora Data QueryExcelGoogle SheetsHTMLBilling Cycle KnowledgePayment Gateway FamiliarityChargeback ProceduresUAT SupportMulti-Entity Billing Experience
Soft Skills
TroubleshootingCollaborationProblem-SolvingCommunication