Velera

Manager

• Manage the development, testing, implementation, administration, and continuous improvement of enterprise compensation programs, including annual merit, bonus, performance management, mid-year promotions and pay review, and total rewards statement processes.
• Manage the annual compensation planning cycle, including salary increases, incentive funding, market adjustments, salary structure administration, and related cost and accrual estimates.
• Lead the annual bonus program (VIP) to ensure alignment with organizational objectives and pay-for-performance philosophy.
• Lead the annual performance management process, including system administration, testing, communications, training, timelines, and reporting.
• Oversee the development, testing, and distribution process of annual Total Rewards Statements.
• Partner with HRIS, Payroll, Finance, Technology, and other stakeholders to support compensation-related systems, process enhancements, and operational effectiveness.
• Develop and deliver compensation program communications, leader resources, training materials, and presentations.
• Ensure compensation programs comply with applicable laws, regulations, governance standards, and company policies.
• Analyze compensation and performance program effectiveness, utilizing market data, workforce metrics, and organizational insights to recommend improvements.
• Create and maintain dashboards, executive reports, and key performance metrics related to compensation programs.
• Support salary structure management, pay equity analyses, and compensation governance initiatives.
• Provide consultation and guidance to HR Business Partners and business leaders regarding compensation programs, policies, and practices.
• Lead special projects and strategic initiatives, including process redesign, system implementations, integrations, and organizational changes supporting the VP, Compensation and SVP, Total Rewards.
• Maintain program documentation, procedures, and internal controls to ensure consistency, accuracy, and operational excellence.

Manager, Compensation Programs

Product Manager

• Lead the analysis and review product enhancement requests from various sources and oversee the creation of business requirements for these enhancements.
• Serve as an escalation point, both internally and externally, related to assigned products and applications.
• Collaborate with appropriate functional areas (e.g., Training, Operations, Information Technology, Administration, and Finance) to develop and provide comprehensive product definitions, objectives, and goals that are responsive to the needs of the end user.
• Work closely with Velera’s departments in executing product strategies on assigned products and services.
• Identify risks throughout feasibility studies and development process and communicate issues to senior product management and leadership for evaluation; develop market test scenarios and ensure approval from the end-user for product rollout.
• Development of product documentation, procedures, and training in all pertinent platforms.
• Report and routinely update product and solution performance information to the strategic product manager.
• Lead research efforts, analyze and ascertain required modifications and impacts to existing products and services. Communicate to affected areas.
• Assist in the coordination and presentation of seminars and training for Velera personnel, prospective clients, trade associations, current members and other entities as assigned.
• Conduct and lead meetings to support the development process and track and communicate progress.
• Attend and participate in various Velera sponsored events and industry events, as needed.
• Serve as the primary liaison to Operational Support departments for assigned products.
• Maintain proficiency in departmental operations to assist as a backup for other products and services.
• Work as a member and/or leader of a cross-functional team that addresses the development and implementation of new and/or enhanced products and services within determined deadlines.
• Oversee and review mandate and industry product impacts.
• Partner with marketing to communicate internally and externally on pertinent bulletins.
• Direct and oversee maintenance, mandate, industry requirement, or vendor replacement product commercialization duties in conjunction with internal teams.
• Use commercialization process to execute on system readiness with partners both internal and external.
• Maintain, lead and respond to product-focused servicing ticket inquiries through the defined channel.
• Perform other duties as assigned.

Product Manager – Engage Point

Vice President

• Conducts, directs and supports pertinent research, and receives data from external and internal sources, including, but not limited to, market trends, industry developments, competitor trends, brand sentiment, primary research, consumer research (Eye on Payments), etc.; guides the analysis and interpretation of data into meaningful and usable action items.
• Orchestrates the strategy and development for the monthly Payments Index, including analysis, content focus, report development and value creation; produces quarterly versions to support regional, bank and partner needs for similar content.
• Leads and manages the entire organizational client feedback process, including the annual sentiment study, transactional surveys to assess client engagement at various points in the relationship and other client feedback demands as needed, including for the product and consulting teams.
• Leverages the client feedback process, especially the annual sentiment study, to identify strategic areas for business process improvement, and partners with business unit leaders to develop action steps to drive these enhancements.
• Maintains direct and ongoing client visibility towards meeting and exceeding Velera goals with respect to overall satisfaction, NPS, sales and service goals, etc.
• Provides ownership and oversight to the RFP process (including development of ongoing RFP strategy, creation of RFP and due diligence responses and assistance in delivering RFP responses) and assistance in Velera contractual logistics (including contract renewal support and assistance).
• Oversees and expands relationships with technology-oriented payments and financial technology analysts to leverage new insights to support the Product and Growth organizations.
• This includes providing account-facing staff with pertinent market reports, along with presenting content in client business reviews.
• Manage and disseminate timely intelligence primarily, but not limited to quarterly earings calls related to key competitors and partners.
• As a Corporate Risk Champion, manages quarterly updates and provides commentary on various internal and market-facing Key Risk Indicators (KRIs), from a Marketing lens.
• Provides necessary support to other Velera business areas, with respect to market research and other industry insights demands.
• Perform other duties as assigned.

VP, Insights

QA Engineer

• The CDE Quality Assurance Consultants are responsible for the project review, functional testing, audit, RCA support functions for the business unit.
• Collaborate with project managers and project analysts to review their project requirements and artifacts to ensure effective traceability from requirements through project delivery.
• Consultants are responsible for performing functional testing based on test scripts developed in collaboration with project delivery teams.
• Address requests from internal sources to perform root cause analysis on issues identified during and after project deliveries.
• Support the execution of thorough internal and external audits for the business unit, identifying any discrepancies, inefficiencies, or non-compliance issues.

Quality Assurance Consultant – Client Delivery Experience

Representative

• Utilize various collection strategies and methodologies to contact consumers and negotiate payment in full
• Manage a portfolio of charged-off accounts with principal balances of $2,501 and greater
• Apply knowledge of credit bureau reporting (CBR) to support skip tracing efforts
• Identify and provide resources to assist members in resolving their obligations
• Negotiate payment terms, settlements, or payment arrangements in accordance with established guidelines
• Establish and maintain payment arrangements consistent with company standards
• Make second voice calls as necessary to assist other collectors
• Follow up on specific accounts that meet department criteria
• Evaluate accounts where resolution is not possible and recommend for further review when appropriate
• Participate actively in monthly continuous improvement training sessions
• Maintain thorough knowledge of FDCPA and ensure compliance with all regulatory and company policies
• Accurately and promptly document all account activity

Collection Representative II

• Review accounts in the assigned queue to determine the next course of action to resolve delinquent accounts.
• Manage a portfolio of charged-off accounts with principal balances of $2,501 and greater.
• Utilize various collection strategies and skip tracing techniques to locate right parties when necessary.
• Apply knowledge of credit bureau reporting (CBR) to support skip tracing efforts and incorporate CBR insights into member discussions.
• Identify and provide resources to assist members in resolving their obligations.
• Negotiate payment terms, settlements, or payment arrangements in accordance with established guidelines, using probing questions to understand and overcome objections.
• Establish and maintain payment arrangements consistent with company standards.
• Dorm, close, and make recommendations on accounts in line with established guidelines.
• Make second voice calls as necessary to assist other collectors.
• Follow up on specific accounts that meet department criteria to ensure all work has been completed.
• Evaluate accounts where resolution is not possible and recommend for further review when appropriate.
• Participate actively in monthly continuous improvement training sessions to enhance collection techniques and adapt to new challenges.
• Maintain thorough knowledge of FDCPA and ensure compliance with all regulatory and company policies.
• Accurately and promptly document all account activity.
• Perform other duties as assigned.

Collection Representative

General

• Provides senior level guidance and subject matter expertise on escalated Settlement inquiries
• Researches and resolves client and cardholder tickets related to errors, exceptions and rejects
• Posts daily settlement entries in compliance with card association and regulatory standards
• Interfaces with multiple internal organizations to successfully resolve financial inquiries
• Provides coaching and corrective guidance to chargeback analysts
• Recommends process improvements to management
• Conducts outbound calls to members and Financial Institutions
• Keeps informed on product enhancements, system changes and compliance issues

Settlement Resolution Specialist

Marketing Analyst

• Assist with the implementation of the analytics strategy impacting all marketing functional areas.
• Manage analytics and reporting platforms.
• Perform quantitative and qualitative data analysis to develop key insights and recommendations to support demand generation, messaging and content strategy across the buyers' journey.
• Leverage trends, research, best practices, first- and third-party data to conceptualize, validate and test new ideas for continuous improvement.
• Work with key stakeholders to define and monitor key performance indicators.
• Partner across the organization to deliver on Velera business objectives.
• Track, digest and formulate recommendations for the different KPIs defined in collaboration with the leadership team.
• Work with internal stakeholders to establish KPIs and related metrics for strategies, new content, launches and enhancements.
• Collaborate with cross functional teams to identify new opportunities to serve business needs through analysis and reporting.
• Support business initiatives by identifying key trends that can drive growth for the business.
• Analyze metrics and user behavior to define trends and opportunities for improvement.
• Optimize campaigns and drive growth against corporate goals using performance metrics and insights.
• Develop frameworks to support campaign tagging across marketing channels and conversion optimization strategies.
• Manage analytics platforms and partner with Web, CRM, Events, Communications and Sales teams.
• Help deepen understanding of client engagement across all digital channels throughout the buying journey.
• Maintain and track KPI performance and ensure that data and reports are updated and shared as appropriate.
• Create and maintain dashboards and reports for internal stakeholders that track and interpret key metrics.
• Produce and present executive reports that provide recommendations to drive decision-making.
• Develop and automate regular reports for internal stakeholders and leadership on a routine basis.

Marketing Performance Analyst

Project Manager

• Perform as a CDE liaison with the product development/lifecycle.
• Leads and manages the project lifecycle to efficiently deliver multiple project initiatives.
• Partners with product and technology leaders to prioritize initiatives, negotiate financial and resource commitments, confirm availability and build delivery schedules.
• Work with CDE, Product and IT to architect, design, prototype and develop solutions that enable quality implementation and improve speed of “on-boarding” solutions.
• Assembles project team members; assigns individual responsibilities; facilitates meetings and presentations.
• Define scope and objectives for complex product releases, with a focus on implementations and operations.
• Prioritize requirements for the business.
• Establish onboarding requirements and timelines in accordance with Solution Sales goals and market messaging.
• Effectively manages the implementation of internal initiatives, major and minor system or product enhancements, client solutions and applicable decommissions.
• Delivers effective, accurate, and consistent communication to project teams, management, external clients and vendors.
• Understands interdependencies and lead times to develop a comprehensive schedule or priority task plan.
• Oversees completion of project tasks, manages conflicts, clarifies gaps and escalates risks/issues as needed for improvements.
• Provide technology guidance and clarify process gaps.
• Work directly with key internal stakeholders and executives to negotiate, escalate, and resolve issues with priority.
• Identifies changes that impact scope, cost or schedule and initiates the appropriate change control and/or change management process.
• Ensure proper documentation is established, maintained and stored for policies, processes and procedures to streamline and optimize client delivery of products and services.
• Provides timely reporting of project hours, status, performance, risks and escalations.
• Applies generally accepted project management methodology and enforces project standards.
• Create and implement strategic plans to provide organizational productivity as well as process improvement enhancements.
• Utilize service management resources for understanding and marketing the service portfolio, service catalogue, and service demand, so internal customers are aware of the service available.
• Plan, define and manage support strategy around tools and processes.
• Provide insight into the enterprise service catalogue.
• Participate in training and develop leadership skills that foster internal growth and advancement.

Client Delivery Project Manager – Commercialization

Financial Planning and Analysis

• Conduct comprehensive pre-conversion Omaha Debit and Credit analysis of the Member Credit Union general ledger system and act as consultant in mapping their general ledger chart of accounts to the settlement applications.
• Serve as primary contact for member/owner credit union staff in regards to the settlement processes and concerns.
• A high degree of accuracy is critical due to potential losses and liability.
• Prepare/organize/facilitate training plans with all levels of the FI organization with daily support post conversion for a minimum of two weeks.
• If requested by the FI, further support may be required.
• Analyze credit unions chart of accounts and make recommendations on the recording of the settlement general ledger accounting.
• Keep Member Relations apprised of any issues that may warrant their attention with regard to a member/owner credit union.
• Maintain Quality Assurance through review of credit union procedures and practices, and make recommendations to minimize financial liability.
• Ensure that credit union staff fully understand the Omaha settlement process and provide guidance in assigning general ledger accounts for the recording of the daily settlement process.
• Recommend, create, update and supplement training materials to the Creative Media Services Manager and Training Manager to enhance delivery of settlement training to members.
• Respond to open tickets from FIs requesting guidance/assistance on their daily settlement.
• Perform other duties as assigned.

Financial Operations Consultant

• Manage incoming and outgoing dispute settlement entries and rejects with high accuracy
• Research, analyze, and resolve client and cardholder tickets related to settlement errors
• Ensure timely posting of daily settlement entries in compliance with standards
• Proactively resolve settlement inquiries and drive successful outcomes
• Interface with clients and deliver outstanding service and support

Settlement Resolutions Representative

Cloud Engineer

• Design, develop, and maintain Windows/Azure platform solutions that support application development and deployment
• Design and manage cloud infrastructure on Azure platforms including virtual networks, storage, and compute resources.
• Design, implement, and maintain on-premises and Azure Active Directory environments including Manage Group Policies, AD schema modifications, and organizational units.
• Partner with architects to Implement and manage CI/CD pipelines to automate software delivery processes.
• Implement and manage identity and access management solutions, including Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
• Ensure platform scalability, reliability, and performance.
• Implement best practices for cloud security and compliance while ensuring proper role-based access controls (RBAC) and least privilege principles are enforced.
• Utilize Infrastructure as Code (IaC) tools like Terraform and cloud templates to streamline platform operations and reduce manual intervention as well as provide self-service capabilities to the end-users.
• Work closely with development teams to understand their needs and provide platform solutions that enhance productivity.
• Provide mentorship and guidance to junior platform engineers.

Platform Engineer IV – Azure, Windows

Data Engineer

• Work in a fast-paced agile/scrum environment
• Develop basic to highly advanced code and designs to maintain new and existing technology systems following company standards
• Accountable to develop and deliver technical documentation
• Undergo peer code and design reviews to ensure stable and high-quality production-ready code
• Build and maintain data solutions that meet or exceed industry regulatory requirements
• Leading and authoring of technical specifications and detailed designs
• Foster and maintain high collaboration with team members, other technical colleagues, and business partners from across the organization
• Active involvement and engineering leadership in multiple complex projects
• Provide engineering leadership and mentorship to all level of engineering staff
• Review code for complex maintainability, coding standards, and security issues
• Conceptualize, plan, design, and build software to solve complex problems
• Effectively collaborate with Architects to develop and review intended solutions
• Demonstrate expert-level knowledge of coding standards and apply them
• Engages in driving organization technical strategy and innovation efforts
• Demonstrates subject matter expertise in their domain and takes on higher-level responsibilities
• Ensure compliance with established SDLC frameworks
• Ensure compliance with all the audit and security requirements of the company
• Lead a team with meeting project commitments
• Ability to travel as needed to perform position responsibilities
• Availability to be on-call as needed
• Perform other duties as assigned

Data Engineer IV – Snowflake, Databricks

Consultant

• Serve as a strategic partner to business leaders, HR Business Partners (HRBPs), and People & Culture teams by designing and delivering leadership development solutions and organizational development interventions that strengthen individual, team, and organizational performance
• Responsible for developing leaders at all levels of the organization, identifying and addressing leadership capability gaps, and consulting on organizational challenges through expertise in change management, talent development, organizational effectiveness, succession planning, performance management, team effectiveness, and organizational design
• Partner with HRBPs and business leaders to assess organizational opportunities and challenges and develop solutions aligned with business strategy
• Lead and support initiatives related to organizational design, organizational effectiveness, talent management, succession planning, performance management, and team development
• Facilitate strategic planning sessions, team effectiveness engagements, leadership off-sites, and organizational interventions
• Support enterprise change initiatives by providing change management expertise, tools, and coaching
• Create scalable leadership content and resources that can be customized and leveraged across multiple business units

Senior Leadership and OD Consultant

Risk

• Perform a variety of high-level fraud, risk mitigation, data analysis, member experience tasks, and project management functions.
• Work closely with internal and external customers to analyze and translate information between assigned business and operational teams.
• Conduct project research, analytics, reporting, and data for initial requests.
• Coordinate project timelines, objectives, and performance requirements.
• Monitor company databases and team dashboards to support internal requests and liaison with other teams to provide data.
• Troubleshoot customer data requests for both internal teams and external credit union partners and customers.
• Identify root causes related to newly discovered issues.
• Review daily reports, validate details, and provide initial analysis for requests.
• Create and maintain processes, procedures, and documentation; make recommendations for process improvements.
• Provide first level review with card monitoring research before handoff.
• Onboard new credit unions to the solution.