Velera

Product Manager

• Accountable for maximizing the value delivered by the agile development team.
• Define a compelling product vision, translating business objectives into actionable epics, features, and user stories.
• Prioritize the product backlog to align with key business goals and ROI.
• Work closely with both technical and non-technical stakeholders, serving as a bridge to ensure clear communication and shared understanding.
• Engage stakeholders and empower the team to deliver high-quality, business-focused solutions.
• Define product and business requirements and document user stories with acceptance criteria for the Agile Team.
• Lead discussions with the Agile team to assess how products and their features impact revenue and expenses.
• Develop a Delivery Plan that identifies work by technical domain, dependencies, and schedule.
• Partner with Technical Leads and Architecture to confirm that technical aspects of epics and features are prioritized.

Product Owner

Analyst

• Supports the successful implementation of various complex financial institution debit and/or credit projects through execution of various technical tasks and quality checks
• Lead client consultation on business and technical requirements
• Incorporate requirements into overall project plan
• Assigned complex, highly visible client projects and assume technical leadership role for assigned projects
• Meet with client to discuss specifications for complex projects
• Work with client and vendors to determine project options
• Complete Gap Analysis to define system set-up requirements
• Provide consulting and guidance to client on best approach to meet their business requirements for assigned implementations
• Understand client business requirements and communicate between technical groups at client and vendor locations
• Data map technical files between systems
• Work with client staff and vendors to execute project plan, ensuring tasks are completed accurately and on time
• Identify and report outstanding issues to assigned project manager and assist with issue resolution
• Ensure quality in implementation process
• Communicate technical aspects and requirements of implementations with third-party vendors and internal Project Support Team
• Validate system parameters and conduct testing; modify program parameters as necessary
• Provide technical support to clients during design, development, and implementation phases of project
• Provide extended hour post-implementation support for projects
• Follow change control and appropriate change management processes
• Develop working relationships with clients and internal business partners/project team members
• Assist with identifying improvements to defined processes within department
• Assist with training and mentorship of less tenured Analysts

Client Delivery Analyst III – Credit Conversions

• Supports the successful implementation of various complex financial institution debit and/or credit projects and initiatives.
• Participate in client consultation on business and technical requirements.
• Assume technical leadership role for assigned implementations.
• Coordinate all phases of operational implementation of technical deliverables.
• Complete Gap Analysis, as needed, to define system set-up requirements.
• Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations.
• Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems.
• Work with client staff and vendors to execute the project plan.
• Identify and report outstanding issues to the assigned project manager; assist with issue resolution.
• Ensure quality in implementation process; communicate technical aspects and requirements of Implementations with third-party vendors and internal Project Support Team.
• Validates system parameters and conducts testing; modifying program parameters when necessary.
• Provide technical support to clients during the design, development, and implementation phases of the project.
• Provide extended hour post-implementation support for projects, and occasional on-site support as needed.

Client Delivery Analyst II – Digital Wallets, Issuance, Zelle, CardNav

• Engage stakeholders to identify business challenges and opportunities where data can deliver value
• Define vision, strategy, and roadmaps for assigned data domains and products; implement product management processes
• Translate business needs into clear requirements for new or enhanced data products including requirements for data quality and business definitions
• Identify critical business elements in close collaboration with business teams that translate into critical data elements for data products
• Maintain accurate metadata for new data sources to support discoverability and governance
• Transform datasets into actionable products that provide a single source of truth and enable data-driven decisions
• Collaborate with data science teams to enrich data products through advanced analytics
• Create detailed artifacts (epics, features, data flow diagrams, ER diagrams) outlining product functionality
• Establish quality and governance rules to ensure data integrity, consistency, accuracy, and compliance
• Define and track KPIs to measure product success (e.g., SLA compliance, error rates, user engagement)
• Analyze and manipulate data using tools such as SQL, Excel, and visualization platforms
• Drive adoption and ROI through commercialization efforts, including training and educational resources
• Foster a culture of data literacy across the organization
• Participate in testing, validation, and version control for data products
• Perform other duties as assigned

Data Product Manager

Project Manager

• Support SPMO operational needs, including but not limited to, data quality assurance, PPM operations, Teams configuration oversight, and related support needs.
• Track financial aspects of projects, programs and portfolios as assigned; meet with project owners and Finance staff to discuss budgetary discrepancies
• May assist Project and/or Program Managers by supporting day to day operational deliverables and tasks
• May administer unassigned “concept” projects, including ensuring project plans and project metadata correctly reflect project’s current condition, and assigning resources and managing timesheet updates as needed
• Audit and monitor projects for compliance and quality
• Create/design reports; validate and test reports and dashboards
• Maintain department SharePoint site including uploading, editing and organizing documents, managing page layouts, and creating and maintaining lists, updating permissions
• Create reports and other documentation output for research, project management and status
• Perform all other duties as assigned

Project Coordinator

Account Manager

• Manage and govern the business and contractual relationships with Velera’s largest partners.
• Develop, influence and direct partner strategy to align with Velera goals.
• Negotiate, govern and own multi-million-dollar contracts.
• Foster in-depth and productive partner relationships.
• Identify strategic opportunities and participate in strategic planning.
• Collaborate with all levels across the company to optimize partner relationships.
• Review, monitor, and report partner performance against SLAs and expectations.
• Direct and hold partner accountable for corrective action and process improvements.
• Maximize value through negotiation of contracts for products and services.
• Serve as point of contact for financial related requests outside of established contract.
• Monitor multi-million dollar partner expenses ensuring contractual compliance.
• Influence internal stakeholders to implement process improvements.
• Provide ongoing education and communication to partner support.

Strategic Partnerships Manager

• Establishes and directs project work-team efforts to successfully plan, develop, test and implement projects.
• Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives.
• Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors.
• Facilitates and leads project resources to define tasks, durations, effort, and dependencies.
• Partners with technology leaders to identify project resources and develop a comprehensive schedule.
• Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities.
• Maintains project documentation and ensures completeness.
• Prepares and distributes project reports and communications.
• Collaborates effectively with other project managers and external consulting organizations.
• Travels to client locations to meet and discuss specifications, objectives, and options.
• Serves as mentor for other Operational Services staff regarding project management methodologies.

Senior Client Delivery Project Manager – Member Services Contact Center

Security Analyst

• The Senior IT Security Compliance Analyst provides support for technology compliance programs, including leading and executing functions and duties that may include: consulting and collaborating with business and technology stakeholders at all levels on control design and remediation to mitigate technology risks; participating on large-scale projects; maintaining IT control library/testing general computer and application controls; coordinating and supporting technology components of onsite and virtual audits/assessments, NCUA examinations, and client due diligence reviews;
• Performing segregation of duties reviews and user attestations; documenting process flows and compliance-related deliverables; assisting with the creation and maintenance of IT and information security policies and standards required to maintain company certifications (e.g., PCI DSS, NIST CSF);
• Coaching and cross-training technology compliance staff. The individual will execute assigned duties to meet stated priorities and SLAs. The individual plays a critical role in driving technology control and compliance practices and adoption across the company.
• This role directs and advises technical SMEs in the design, implementation, monitoring and reporting of technology control and compliance processes and documentation on-premise and in the Cloud.

Senior ITS Security Compliance Analyst

• Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives.
• Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors.
• Leads project teams.
• Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies to establish a solid implementation schedule.
• Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule.
• Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met.
• Maintains project documentation; ensures project documents are complete, current, and appropriately stored.
• Prepares and distributes project reports and communications; communicates with technology team, project sponsors, stakeholders, functional area managers and/or consultants regarding status of specific tasks.
• Ensures various integration elements of assigned projects are properly coordinated including: project plan development, project plan execution, and overall change control; Develop highly technical, detailed project plan including all work required to successfully complete both internal and client facing projects.
• Acts as the primary liaison and manages expectations of key sponsors and client executive staff related to timing, functionality and business objectives needed to support a successful go live.
• Assumes responsibility, manages conflict within the group and provides final approval for entire project on behalf of all stakeholders; Troubleshoots project issues and escalates them to upper management if necessary.
• Leads lesson learned exercises and participates in root cause analysis discussions.
• Ensures that project information is communicated in a timely manner through communication planning, information distribution, performance reporting and administrative closure.
• Collaborates effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractor and other 3rd party providers ensuring the quality standards for the project are met.
• Facilitates project meetings including project kick off and specification meetings.
• Travels to client locations to meet and discuss specifications, business objectives, and project options; facilitates meetings with key client personnel including IT for network connectivity and file mapping.
• Maintains interaction with credit unions, MasterCard, VISA and other processors, software vendors and ATM networks for the purpose of coordinating products/projects.
• Maintains thorough understanding of payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks.

Client Delivery Project Manager

Engineer

• Apply Lean Six Sigma methodologies (Define-Measure-Analyze-Improve-Control) to assess current operating procedures and envision future state to solve complex business problems.
• Demonstrate proficiency in the seven (7) basic quality tools for process improvement.
• Execute data collection, provide analysis, and support to all assigned departments to achieve stated productivity gains.
• Identify key performance indicators (KPI) and establish process linkages with dashboards.
• Assist with departmental and corporate-level strategic initiatives and presentations.
• Mentor team members on LEAN Six Sigma methodology and project management.
• Discover areas of waste, duplication, inefficiency, and manual effort.
• Identify, plan, execute, install, and hand over productive outputs in the form of measurable gains.
• Serve as an internal consultant to Business Units and their departments.
• Lead and/or support cross-functional departments and teams to drive process improvement engagements.

Senior Continuous Improvement Engineer

Customer Support

• Takes incoming calls from members
• Navigates tools and resources to properly address member inquiries
• Maintains a high level of service with members and meets performance targets
• Maintains composure and demonstrates a calm, professional position while adapting to difficult situations
• Develops and maintains productive working relationships with team members
• Promotes and maintains a positive, professional image of Velera's Call Centers
• Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge

Inbound Customer Service Representative

Recruitment

• Lead and drive operational excellence, including identifying systemic and process improvements and implementing changes.
• Analyze and deliver TA metrics, informing marketing and recruiting strategy, provide subject matter expert-level insights into TA risk governance, and ensure the systems enable processes to effectively gather, maintain, and use HR-related information.
• Document SOPs, research, and triage technical and systemic, and manage third party vendor relationships, as required.
• Manage projects related to process and system enhancement, to include collaboration with Managers, Recruiters, and Programs Specialist as required.
• Function as Workday recruiting expert, troubleshooting issues for recruiters, hiring managers, and Specialists, collaborating with the HR Analytics team as necessary for escalations.
• Work closely with the Talent Acquisition team to understand systems gaps, providing solutions and/ or resolution, as well as support for technology integration and systems improvements.
• Analyze data to identify areas for process improvement, while ensuring data integrity, accuracy, and proper interpretation.
• Document TA business insights, processes, and services to ensure efficiency and compliance.
• Co-manage third party relationships with TA owned technology support vendors and identify opportunities to enhance process through automated solutions, leveraging the most advanced and innovative technology.
• Maintain weekly tracking reports and provide analysis and insight into trends.
• Support and lead talent acquisition projects as required.
• Co-manage background Work Authorization vendor relationship and background guidelines and provide direct support to the TA Ops Manager and Specialists.

Senior Talent Acquisition Analyst

Business Intelligence Analyst

• The Contact Center Insights and Reporting Analyst leads data discovery, assessment, analysis, modeling, and mapping efforts that support dashboards, reports, and visualizations used across the Contact Center
• This role works closely within the business unit and across departments with partners and subject matter experts to understand current and future analysis goals, then designs solutions that meet those goals while maintaining strong data governance and data quality
• This position is responsible for answering questions about the state of the business and generating insights that help guide strategic direction through data
• The analyst builds and maintains reporting used at multiple levels of the organization, integrates new data sources, and helps ensure data is clean and accurate
• Qlik Sense is the primary BI platform for this work, and experience with Strategy (MicroStrategy) is also highly relevant
• The analyst partners with the business to treat data as an asset and to ensure stakeholders have trusted, consistent information to support decisions
• This role serves as a consultative partner on how to use data effectively for process improvement, standard methodologies, data interpretation, and improving reporting architecture over time
• The analyst also supports enablement by helping others understand and use governed data sources appropriately

Contact Center Insights and Reporting Analyst

Systems Engineer

• Identify tasks and techniques as a liaison between technology and business stakeholders.
• Create and maintain User Stories/Requirements for projects.
• Map user stories to features and define acceptance criteria.
• Partner with the Product Owner for user story refinement and backlog prioritization.
• Adhere to Agile principles in fulfillment of the role.
• Encourage cross-functional team collaboration.
• Facilitate communication among stakeholders to identify business needs.
• Document business processes, functional, non-functional, and technical specifications.
• Ensure compliance with audit requirements.
• Conduct research and analysis to identify trends supporting decision-making.
• Create simple SQL queries and data maps as needed.
• Build and maintain project artifacts repository using SharePoint or Jira.
• Lead department initiatives with limited supervision.
• Provide mentoring and training to junior team members.
• Perform other duties as assigned.

Business Systems Analyst II

Growth Marketing

• This position serves as the enterprise Velera relationship manager for Velera’s largest revenue generating and strategically important member owner credit unions.
• Primarily through onsite visits, proactively meet and consult with credit union senior executives to develop strategic opportunities to extend the partnership and increase portfolio performance.
• Responsible for consistently delivering the Strategic Business Review to all assigned clients showing the value of Velera’s products and solutions.
• Align strategically the credit union’s goals and objectives to Velera’s products and services to maximize Velera’s Value Proposition.
• Maintain and grow revenue for their assigned book of business including generating lead opportunities for additional line of business sales.
• Develop, solidify and maintain strong account relationships that result in excellent credit union satisfaction scores as reflected in periodic surveys.