Settlement Resolution Specialist

Velera

Settlement Resolution Specialist at Velera providing senior guidance on escalated inquiries for fraud and non-fraud chargebacks. Collaborating with internal teams to resolve financial inquiries.

Posted 7/21/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Settlement processes, client and cardholder issue resolution, and compliance with card association standards. Proven ability to coach and guide teams while recommending process improvements in a credit/debit card environment.

Highest-signal resume keywords

Settlement Inquiry ResolutionCredit/Debit Card ExperienceCustomer Service ExpertiseCoaching Chargeback AnalystsVELERA Account Recovery System

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case ManagementDispute ResolutionFraud ManagementProcess ImprovementRegulatory Compliance

Soft Skills

CoachingCommunicationProblem Solving

Tools & Technologies

VELERA

Industry Keywords

Card Association StandardsFinancial InquiriesClient TicketsOutbound CallsProduct Enhancements

About the role

Key responsibilities & impact

Provides senior level guidance and subject matter expertise on escalated Settlement inquiries
Researches and resolves client and cardholder tickets related to errors, exceptions and rejects
Posts daily settlement entries in compliance with card association and regulatory standards
Interfaces with multiple internal organizations to successfully resolve financial inquiries
Provides coaching and corrective guidance to chargeback analysts
Recommends process improvements to management
Conducts outbound calls to members and Financial Institutions
Keeps informed on product enhancements, system changes and compliance issues

Requirements

What you’ll need

High School Education / GED required
Associate's degree or equivalent of education and experience required
Minimum 2 years as a Case Management Rep required
Minimum 2 years' experience in a credit/debit card environment, with focus on dispute, fraud, and general knowledge of the card industry required
Minimum 2 years customer service experience required
Prior VELERA account recovery system experience preferred

Benefits

Comp & perks

Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program