Collection Representative II

Velera

Collection Representative managing charged-off accounts and negotiating payments for consumers at Velera. Utilizing collection strategies and credit bureau reporting for account resolution.

Posted 7/21/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in collections strategies, negotiation of payment terms, and compliance with FDCPA regulations. Proficient in managing charged-off accounts and utilizing credit bureau reporting for effective skip tracing.

Highest-signal resume keywords

Collections ExperienceNegotiation SkillsFDCPA ComplianceCredit Bureau ReportingAccount Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections StrategiesNegotiationSkip TracingAccount EvaluationPayment Arrangement Management

Soft Skills

CommunicationProblem-SolvingInterpersonal Skills

Industry Keywords

Charged-Off AccountsPayment TermsContinuous Improvement TrainingRegulatory Compliance

About the role

Key responsibilities & impact

Utilize various collection strategies and methodologies to contact consumers and negotiate payment in full
Manage a portfolio of charged-off accounts with principal balances of $2,501 and greater
Apply knowledge of credit bureau reporting (CBR) to support skip tracing efforts
Identify and provide resources to assist members in resolving their obligations
Negotiate payment terms, settlements, or payment arrangements in accordance with established guidelines
Establish and maintain payment arrangements consistent with company standards
Make second voice calls as necessary to assist other collectors
Follow up on specific accounts that meet department criteria
Evaluate accounts where resolution is not possible and recommend for further review when appropriate
Participate actively in monthly continuous improvement training sessions
Maintain thorough knowledge of FDCPA and ensure compliance with all regulatory and company policies
Accurately and promptly document all account activity

Requirements

What you’ll need

High school education or GED equivalent
Minimum 2 years collections or sales experience preferred

Benefits

Comp & perks

Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program