Collection Representative

Velera

Collection Representative II at Velera utilizing collection strategies for delinquent debts in a remote environment. Managing accounts with principal balances of $2,501 and greater, ensuring compliance with regulations.

Posted 7/21/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing delinquent accounts and applying collection strategies, while ensuring compliance with FDCPA regulations. Proficient in negotiating payment terms and utilizing skip tracing techniques to effectively resolve member obligations.

Highest-signal resume keywords

Collections ExperienceSkip Tracing TechniquesNegotiation SkillsFDCPA ComplianceCredit Bureau Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementPayment Arrangement EstablishmentDelinquent Account ResolutionDocumentation AccuracyContinuous Improvement Training

Soft Skills

Probing QuestionsProblem SolvingCommunication Skills

Industry Keywords

Charged-Off AccountsCollection StrategiesMember AssistanceRegulatory ComplianceAccount Evaluation

About the role

Key responsibilities & impact

Review accounts in the assigned queue to determine the next course of action to resolve delinquent accounts.
Manage a portfolio of charged-off accounts with principal balances of $2,501 and greater.
Utilize various collection strategies and skip tracing techniques to locate right parties when necessary.
Apply knowledge of credit bureau reporting (CBR) to support skip tracing efforts and incorporate CBR insights into member discussions.
Identify and provide resources to assist members in resolving their obligations.
Negotiate payment terms, settlements, or payment arrangements in accordance with established guidelines, using probing questions to understand and overcome objections.
Establish and maintain payment arrangements consistent with company standards.
Dorm, close, and make recommendations on accounts in line with established guidelines.
Make second voice calls as necessary to assist other collectors.
Follow up on specific accounts that meet department criteria to ensure all work has been completed.
Evaluate accounts where resolution is not possible and recommend for further review when appropriate.
Participate actively in monthly continuous improvement training sessions to enhance collection techniques and adapt to new challenges.
Maintain thorough knowledge of FDCPA and ensure compliance with all regulatory and company policies.
Accurately and promptly document all account activity.
Perform other duties as assigned.

Requirements

What you’ll need

High school education or GED equivalent
Minimum 2 years collections or sales experience preferred

Benefits

Comp & perks

Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program