Settlement Resolutions Representative

Velera

Settlement Resolutions Representative at Velera managing incoming and outgoing dispute settlement entries. Researching and resolving client issues while ensuring compliance with financial standards.

Posted 7/15/2026full-timeRemote • Missouri • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing dispute settlement processes, ensuring compliance with industry standards, and delivering exceptional client service. Proficient in settlement operations, including balancing, reconciliation, and exception resolution.

Highest-signal resume keywords

Dispute ResolutionSettlement OperationsCustomer ServiceVELERA Account Recovery SystemCredit/Debit Card Environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Settlement BalancingReconciliationAdjustment ProcessingException ResolutionCase Management

Soft Skills

Client SupportAnalytical SkillsProactive Problem Solving

Tools & Technologies

VELERA Account Recovery System

Industry Keywords

Credit Card IndustryDispute ManagementFraud Knowledge

About the role

Key responsibilities & impact

Manage incoming and outgoing dispute settlement entries and rejects with high accuracy
Research, analyze, and resolve client and cardholder tickets related to settlement errors
Ensure timely posting of daily settlement entries in compliance with standards
Proactively resolve settlement inquiries and drive successful outcomes
Interface with clients and deliver outstanding service and support

Requirements

What you’ll need

High School Education or equivalent combination of education and experience required
Associates Degree Preferred
Minimum 2 years as a Case Management Rep required
Minimum 2 years' experience in a credit/debit card environment, with focus on dispute, fraud, and general knowledge of the card industry required
Minimum 2 years customer service experience required
Prior VELERA account recovery system experience preferred
Proven working knowledge of settlement operations, including settlement balancing, reconciliation, adjustment processing, and exception resolution required

Benefits

Comp & perks

Competitive wages
Medical with telemedicine
Dental and Vision
Basic and Optional Life Insurance
Paid Time Off (PTO)
Maternity, Parental, Family Care
Community Volunteer Time Off
12 Paid Holidays
Company Paid Disability Insurance
401k (with employer match)
Health Savings Accounts (HSA) with company provided contributions
Flexible Spending Accounts (FSA)
Supplemental Insurance
Mental Health and Well-being: Employee Assistance Program (EAP)
Tuition Reimbursement
Wellness program