Unum UK

Business Analyst

• Maintain holistic understanding of IT Delivery roadmap and track any changes to the roadmap are aligned in the backlog tooling enabling teams to leverage automated roadmaps and status report, metrics functionality
• Ensures that Product or adoption KPIs identified can feasibly be measured and tracked within development and delivery activities, ensuring key data points are identified and included from the outset within the scope of the agile teamwork
• Maintains holistic understanding of relevant client personas and uses these personas to refine work items to develop shared understanding across the Agile Team of the client needs
• Ensure integrity of work items as they are broken down and refined throughout hierarchy of work items in the product backlog
• Identify where intent may be lost or overlooked during the work breakdown and refinement processes
• Ensure that key information needed to support PO prioritization is current, accurate and available in a usable format to drive high quality decisions
• Ensure functional and non-functional requirements, with appropriate documentation are represented effectively in the product backlog
• Ensure that product backlog work items e.g. user stories are meeting the definition of ready/done in line with enterprise targets on backlog readiness
• Identify data sources and gather and analyze data relevant to processes impacted by the solutions being created
• Determine and use the most appropriate means of representing business requirements in the context of a specific change initiative, ensuring traceability back to the source
• Models behaviors and practices to leverage and fully optimize methodology adoption outlined in product area
• Evaluates, adds, and continuously improves tools to the BA Discipline Toolbox
• Teaching and Mentoring peers around business analysis best practices and technical and market advancements
• Industry Analysis of trends, technology and market advancements and demonstrated application into our context
• Ensuring documentation and change controls are in place for the production deployment activities and transition to production support technical teams with the Agile Team
• Elicit requirements using appropriate techniques
• Collaborates with Product Owners to manage and groom the backlog for the team
• Collaborates with business partners and the agile team to define, coordinate and at times execute Acceptance Testing
• Leads Story Decomposition to enable planning at the appropriate level of granularity that supports the just-in-time nature of agile approaches
• Has a detailed knowledge of business processes for assigned business portfolios and has suggestions or ideas on how to improve
• Gather requirements for persona of specific user experiences

Business Analyst II – IT

SDET

• Responsible for ensuring the quality of existing and new features through both manual and automated testing and use of continuous integration techniques where practical
• Partner closely with the Business Analysts to create acceptance criteria for the user stories
• Leverages the acceptance to create tests that can be automated
• Produces test scripts, materials and regression and performance test packs to test new and amended software or services
• Specifies requirements for environment, data, resources and tools
• Evaluates and plans for regression and performance testing for new releases of 3rd party/cloud based solutions and any Unum specific configurations or customization
• Partners closely with team members to assist with and help drive test automation through all phases of testing (such as unit, system, integration and regression)
• Is an advocate for Quality Assurance best practices across the entire team throughout the deliverables
• Analyzes and reports test activities and results using industry best practices that align with the companies reporting and metrics needs
• Responsible for creating test strategies, test plans, test cases, test coverage, and test execution reports to support the Quality Assurance effort in testing features that are part of application and/or solution changes
• Creates and maintains traceability records, from test cases back to requirements
• Communicates daily with the Scrum Master or Team Lead and the agile team on progress made and planned progress for the coming day; reports any impediments blocking progress
• Participates in sizing and estimation activities within the agile team
• Collaborates with the Team (Business Analysts, Designers, Software Engineers, Architects, etc.) to ensure that the team defines, configures, builds, and produces features and solutions that meet or exceed what the Product Owner is expecting
• Automates testing of software to industry standards
• Create and maintain appropriate test artifacts for the team (Test Plans, Sprint Plans etc.)
• May direct the activities of onshore and offshore testing teams and be accountable for ensuring that they adhere to the teams standards
• Ensures that the latest project progress is known to the agile team by ensuring Application Lifecycle Management (ALM) tools are up to date and participating in daily standups outlining progress made, progress planned and detailing impediments
• Thinks with the mind of the end customer at all times, ensuring solutions seek to improve the customer experience and delight their customers

Automation Test Engineer II

Operations

• Leads enterprise Leave and Absence operations in support of growth objectives
• Accountable for complex, high-volume operations ensuring fair, accurate, timely outcomes
• Builds and scales a high-performing operations organization
• Ensures strong people leadership and data-driven decision-making are embedded across operations
• Drives continuous improvement through operational data and customer insights
• Balances customer-centric service delivery with productivity and quality outcomes
• Partners with Sales, Client Management, and technology leaders to deliver operational solutions
• Delivers results aligned to enterprise performance indicators while mitigating operational risk
• Leads long-term strategic planning and short-term operational execution

AVP, Absence Operations

Human Resources

• Provide consultative guidance on policies, performance management, and disciplinary issues.
• Assist managers and employees in addressing performance and misconduct concerns by providing HR consultation on the performance management process, interpersonal issues, ethics matters, and terminations.
• Exchange pertinent information and expertise with Legal, Leave and Disability, Corporate Investigations, Compliance and Security on a timely basis to facilitate the success of client and organizational needs.
• Upskill managers on coaching techniques and equip them to have difficult conversations.
• Conduct investigative interviews regarding performance concerns and allegations of minor types of misconduct.
• Manage case volumes received through the ServiceNow portal.
• Identify and escalate trends to ER leadership.
• Support ER team members with investigations stemming from complaints and allegations related to discrimination, unfair treatment, sexual harassment, and retaliation.
• Respond to Unemployment Insurance Hearing cases.
• Assist ER leadership with reporting and project work as assigned.
• Assists in the creation of training modules and educational tools on topics related to Employee Relations, including harassment, performance management, and management of time off.

Employee Relations Consultant

Manager

• Increase profitable sales and the number of new clients through insurance brokers in Public Sector and commercial markets in partnership with the Colonial Life sales organization and home office business partners.
• Work with territory sales managers and colonial life agents to target specific broker relationships where growth can be achieved.
• Personally engage with targeted brokers on a regular basis to drive new client sales opportunities.
• Personally document details of broker engagements in company CRM platform on a weekly basis as well as document, manage, and cultivate pipeline of client opportunities for brokers that the RBM is supporting.
• Act as a strategic business partner to field agents in presentations for prospective and existing customers
• Partner with Territory Sales Managers to create and execute business plans that will drive growth in the local broker market and aligns to regional and national goals.
• Train and develop the Colonial Life sales hierarchy in brokerage market and the Colonial Life value proposition. This includes decision maker presentations, brokerage differentiators, National Broker Partners, and all available marketing programs.
• Ensure appropriate distribution alignment between Colonial Life’s field organization and national broker partner offices
• Engage and educate brokers on Colonial Life’s overall Value proposition and our expertise in the public sector, commercial, brokerage, and large case markets.
• Manage and participate in broker meetings, forums, conferences, trade shows, and lunch & learns within assigned region
• Cultivate strong working relationships with internal and external partners
• Evaluate potential MAP, Worksite Specialist, broker sales representatives and HO visit requests within assigned region. Work with VPS, Territory Sales Manager and AVP of Broker Market Development to approve or decline request.
• Adhere to company’s expectation regarding budget and expense management
• May perform other duties as assigned

Regional Broker Manager

• Responsible for driving the growth of broker influenced sales in assigned territory(s)
• Increase profitable sales and number of new clients through insurance brokers in Public Sector and commercial markets
• Work with territory sales managers and colonial life agents to target specific broker relationships
• Personally engage with targeted brokers on a regular basis to drive new client sales opportunities
• Document details of broker engagements in company CRM platform on a weekly basis
• Act as a strategic business partner to field agents in presentations for prospective and existing customers
• Train and develop Colonial Life sales hierarchy in brokerage market
• Manage and participate in broker meetings, forums, conferences, trade shows, and lunch & learns within assigned region

Director

• Drive complex, strategic, cross-functional transformation disciplined portfolio governance.
• Guide VS teams in applying F2B best practices, tools, and governance frameworks.
• Deliver enablement sessions, workshops, and hands-on coaching to embed new ways of working.
• Develop manager and front-line skills to identify and implement improvement opportunities.
• Drive adoption of F2B best practices across value streams.
• Research, analyze, and synthesize business insights to support problem-solving and strategy development.
• Develop implementation plans and partner with teams to ensure successful execution.
• Champion a cultural shift toward customer-centricity, operational excellence, and value realization.
• Facilitate retrospectives and learning cycles to embed continuous improvement and scale learnings.
• Establish collaborative partnerships with business leaders, project managers, and subject matter experts.

Director, Value Stream Coach

Recruitment

• Responsible for leading and coordinating management level recruiting
• Assisting sales management teams in the recruitment process at the rep and manager level
• Sourcing, attraction, and selection for all 1099 contract sales roles
• Delivering training to Colonial Life sales managers on the overall recruiting and contracting process
• Work in partnership with Territory Sales Managers in a defined geographic area
• Supporting a centralized team of project managers in national Recruiting
• Develop, manage and maintain a pipeline of candidates for all of Colonial Life’s 1099 roles
• Personally sourcing candidates for local teams, with a specific focus on sales management roles
• Managing and following up on candidate leads in your pipeline
• Providing lead management and training support for growth-focused District Manager (DGA) and Agency Development Manager (ADM) within the territories
• Ensuring an opportunity to contract process is in place for territories and districts within assigned geographies
• Assisting managers with the interview and selection processes as appropriate
• Focus on training and development
• Implementing a recruiting strategy that utilizes various tools (nominator calls, personal referrals, job boards, networking events, career fairs, etc.)
• Conducting and supporting career attraction events
• Proactively executing the national recruiting manager recruiting strategy
• Facilitating recruiting training sessions with growth-focused managers
• Assisting business partners with broker contract process
• May perform other duties as assigned

Recruiting Consultant

Claims Specialist

• Responsible for the thorough, fair, objective, and timely adjudication of voluntary benefits claims
• Provide excellent customer service and interact on a regular basis with employees, employers, health care providers and other specialized internal resources
• Develop an understanding and working knowledge of Voluntary Benefits for Unum and Colonial Life
• Develop skill set to determine appropriate risk management strategies through analyzing and applying technical and complex contractual knowledge
• Produce objective, clear documentation and technical rationale for all claim determinations
• Partner and coordinate file strategies utilizing specialized resources including nurses, physicians, vocational rehabilitation and assessing medical documentation
• Ensure a timely and well communicated transfer process when transitioning integrated claims across lines of business

Associate VB Claims Specialist

Financial Planning and Analysis

• Successfully complete 3-4 rotations (previous work experience prior to Unum may count as a rotation) as in various parts of the Finance organization and broader business units; outstanding work performance while in the assigned roles; demonstrated ability to work collaboratively and effectively with others; self-directed in completing high quality work within established timelines.
• Work locations may include Chattanooga TN, Portland ME, Columbia SC, and Worcester MA. It’s strongly encouraged that Associate’s experience rotations on two campuses.
• Demonstrate commitment to career development and growing financial acumen by pursuing and achieving a relevant Finance credential (CPA, CFA).
• Participate in regular monthly/quarterly financial cycle.
• Prepare meaningful and complex financial reports for designated area.
• Demonstrate strong understanding of analysis by applying knowledge, anticipating issues, and demonstrating ownership of assigned tasks or processes.
• Leverage the analysis to make business recommendations.
• Continuous assessment of established training and work processes to identify and drive effectiveness and efficiency improvements.
• Contributes to operating effectiveness through information sharing, suggested process improvements and effective implementation of change.
• Maintain a strong and specialized working knowledge in assigned tasks and analysis of Unum’s products, services and business processes including, his/her specific business area, the issues and technical skills required to support the area.
• Communicate issues identified, proactively recommend the most appropriate/effective resolutions and present effectively to management and officers
• Work on and/or lead special projects that require research and analysis.
• May involve partnering with other business areas to identify and resolve issues
• Serve as informal leader/mentor to more junior level peers.

Senior Accounting & Finance Development Program Associate

• Lead earned premium analysis, variance to plan, and support premium planning
• Maintain and enhance Anaplan premium planning model
• Support budgeting, expense planning, and expense analysis
• Reconcile and balance accounts related to specific financial area
• Make appropriate recommendations for efficiencies
• Maintain integrity of data in various systems
• Analyze financial data and provide recommendations
• Conduct special studies and lead projects
• Partner effectively with business management
• Communicate issues identified and recommend resolutions

Senior Financial Analyst

Digital Marketing

• Guide the development of the digital growth marketing strategy, focusing on lead generation, customer acquisition, conversion optimization, nurture and return on investment KPIs
• Planning of digital marketing strategies inclusive or web, SEO/SEM, email, social media, webinars, and display advertising
• Works with internal stakeholders to develop strategy on all digital channels
• Measuring and reporting on the performance of all digital marketing campaigns
• Identify trends and insights, and optimize spend and performance based on the insights
• Recommends opportunities for A/B testing to continually optimize campaigns and tactics across various media, creative, and marketing assets
• Coaches cross-functional teams on best practices for digital marketing tactics (emails, landing pages, forms, ads, etc.)
• Manage relationships with outside vendors and agency partners
• Provide input for turning digital leads into opportunities, defining the lead journey, email nurture campaigns and setting the right parameters to optimize the conversion rate
• Monitor the latest technology and digital marketing trends and serve as a subject matter expert for Digital Marketing activities, identifying and applying best practices in digital marketing
• Collaborate with UI/UX designers, product managers, business analysts, and developers to identify and solve business needs
• May perform other duties as assigned

Digital Marketing Manager

Vice President

• Responsible for the overall design, competitive positioning, implementation, communication and administration of global executive compensation programs.
• Ensures that these programs are aligned with the company’s business strategies and talent objectives.
• Work collaboratively within the Internal communications team and across business operations.
• Advise CEO and EVP of People & Communications on any executive compensation offer.
• Conducts annual executive compensation calibration meeting with CEO and EVP.
• Partner with Total Rewards, Corporate Legal, Finance and the Human Capital Committee’s compensation consultant.
• Responsible for the orientation and education of new executives and Human Capital committee members.
• Act as a liaison to the Human Capital Committee (HCC) of the Board of Directors.
• Collaborate with the Finance, Legal and Corporate Communication teams in the development of the company’s annual proxy statement.
• Monitor equity usage including burn rate, overhang, and other dilution analysis.
• Provide leadership, guidance and direction to the executive compensation team.

VP, Global Executive Compensation

Data Scientist

• Lead the development of advanced statistical, machine learning, and AI solutions that support strategic and operational decision-making.
• Apply domain and business expertise to translate complex problems into well-defined analytical approaches and scalable solutions.
• Design and oversee end-to-end data science workflows, including data extraction, validation, modeling, deployment, and performance monitoring.
• Integrate data from multiple internal and external sources to produce modeling-ready datasets and reusable data assets.
• Build predictive and prescriptive models to explain outcomes, forecast behavior, and identify risk or opportunity.
• Play a lead role in embedding analytics and AI solutions into existing business processes through automation and system integration.
• Partner with data engineering, IT, and business teams to ensure solutions meet architectural, security, and quality standards.
• Provide technical leadership across data science initiatives, ensuring consistency with agreed-upon methodologies and quality attributes.
• Communicate analytical results and implications clearly to leaders, enabling informed decision-making.
• Coach and mentor less experienced data scientists; provide guidance on prioritization, approach, and technical execution.
• Ensure adherence to responsible AI standards, including privacy, bias mitigation, and ethical use of employee data.
• Maintain awareness of emerging analytics and AI techniques and evaluate applicability to enterprise use cases.

Senior Data Scientist – AI, People Analytics

• Responsible for the development of product/market strategies for new and existing product lines.
• Obtains, analyzes, and communicates relevant marketplace information to internal and external constituencies.
• Owns and is accountable for the product development strategy of the assigned lines/segments of business.
• Drives technological solutions as part of the portfolio.
• Key participant setting strategy and portfolio direction with measurable financial goals.
• Engages with internal and external parties to ensure compliance with regulations.
• Contributes to product management strategies and tactics by providing detailed analysis of various offering components.
• Develops and mentors staff, operating in a culture of high performance.

Business Analyst II – IT

Automation Test Engineer II

AVP, Absence Operations

Employee Relations Consultant

Regional Broker Manager

Regional Broker Manager

Director, Value Stream Coach

Recruiting Consultant

Associate VB Claims Specialist

Senior Accounting & Finance Development Program Associate

Senior Financial Analyst

Digital Marketing Manager

VP, Global Executive Compensation

Senior Data Scientist – AI, People Analytics

AVP, Product & Market Development