University of Arkansas System

Research Analyst

• Provides technical support for Core users and faculty, maintains and operates the full spectrum of equipment utilized in the Core.
• Builds experiments, processes, and analyzes samples, and troubleshoots for end users as needed.
• Demonstrates extensive knowledge of technical procedures and provides solutions to problems.
• Identifies areas of possible improvement and initiates changes as needed.
• Monitors capital equipment and plans for upcoming budget years.
• Performs cost analysis on current and new procedures and for procedure updates.
• Works with the Core director on the development and implementation of new procedures.
• Oversees ordering of supplies and inventory for the core.
• Writes and revises technical standard operating procedures (SOPs) for all core processes and end users.
• Provides onboarding and training to end users as needed on the operation of all Core equipment.
• Maintains equipment housed in the Core lab, including renewal of service contracts and maintenance-related issues.
• Oversees quality control and safety protocols.
• Complies and provides data to designated leadership.
• Responsible for the overall quality and safety of the lab.
• Attends regular meetings as requested, including budget meetings, quality and safety meetings, leadership training sessions, and flow cytometry conference and classes as available.
• Complete continuing education via webinars and online courses on flow cytometry, data analysis, etc.
• Performs other duties as assigned.

Research Associate I

Clinical Research

• Position will be directly responsible for facilitating and coordinating the daily clinical research activities for multiple research studies
• Working closely with investigators, research sponsors, contract research organization representatives, research staff, and UAMS institutional oversight offices
• Organize complex projects, provide attention to detail, and communicate effectively
• Responsible for participant recruitment, screening, consent, data collection including administration of survey instruments and collection of biometrics
• Management of records, generation of reports and management of the day-to-day operations of the research projects including scheduling and appointment reminder calls
• Maintain and manage study files and research databases within established quality control and security protocols
• Apply knowledge of local policies, federal regulations, and guidelines in support of an assigned clinical trial portfolio and the objectives of the Rural Research Network
• Contributes information and ideas related to areas of responsibility as part of a cross functional team
• Ensures effective and efficient workflow and adherence to quality standards for staff/program and self
• Maintain a working knowledge of the Code of Federal Regulations and the code of conduct for human research.

Clinical Research Coordinator I

Pharmacist

• A Pharmacist II works under minimal supervision to assess, prepare, dispense and assist in coordinating all day-to-day dispensing functions of the pharmacy in a timely and accurate manner.
• The pharmacist will use their knowledge, skills, and clinical judgment through reviewing orders to ensure safe and effective medication therapy by evaluating appropriateness of dose, route and formulation, allergies, medication interactions, monitoring, etc.
• They will report adverse drug events and medication safety events, and will document interventions in the medical record.
• The pharmacist will have frequent communication with other healthcare professionals as a drug information resource and provide educational information to ensure great patient care.
• A pharmacist II will assist with technician and student supervision/direction as it relates to day-to-day dispensing functions, tasks, and job duties to provide timely and efficient patient services.
• They will assist with prioritizing day-to-day workflow based on immediate need and a rapidly changing workload.
• A pharmacist II will be expected to promote staff engagement and involvement in process improvement projects.
• They will also promote continued learning through assisting with operational projects, periodic in-services, and/or continuing education presentations.
• The pharmacist will be expected to perform formal, in-depth training of new staff and students.
• The pharmacist may also provide enhanced oversight and be responsible for an assigned practice area.

Pharmacist II – Inpatient Pharmacy, Overnight

Counselor

• Evaluate financial coverage for patients being considered for medication services
• Verify insurance benefits, including pharmacy
• Obtain pre-authorization for services from third party payers
• Educate patients/family members on financial requirements of transplant
• Process prior authorization and insurance verification for outpatient medications for high dollar procedural areas
• Initiate prior authorization at least 15 days ahead of the appointment date
• Screen patients to determine potential for program assistance and eligibility for treatment
• Research, verify benefits, and document patient insurance coverage and financial information
• Insurance nurse case managers communication
• Keeping financial profiles updated on all active patients
• Communicate any denied services with clinic providers

Senior Financial Counseling Specialist

Director

• Lead an integrated, comprehensive, and proactive Patient Experience program for UAMS.
• Develop and implement strategies that enhance the experience of patients and their families.
• Promote a culture of Patient- and Family-Centered Care (PFCC) across the institution.
• Advocate for improving patient experience and driving meaningful change throughout the organization.
• Direct the Office of Patient Experience.
• Manage and coordinate campus initiatives and projects aimed at improving patient and family experience.
• Collaborate with campus leaders to integrate PFCC principles into institutional policy, practice, patient care models, curricula, and research programs.
• Educate, coach, and train staff and community partners on PX strategies to optimize care experience.
• Ensure adherence to laws, regulations, and accreditation requirements related to patient and family experience.
• Serve as a trusted liaison between senior leadership, medical/nursing staff, and patient advisory councils.

Director of Patient Experience

Recruitment

• Provides strategic leadership and operational oversight of the UAMS Recruitment Services function, encompassing both Core and Strategic Recruitment Services teams.
• Accountable for team performance, service quality, workforce planning partnership, and the continuous improvement of recruitment systems, processes, and candidate experience across the institution.
• Partners with senior HR and institutional leadership to align talent acquisition strategy with UAMS's workforce and organizational objectives.
• Lead, develop, and manage the Recruitment Services team organized into Core and Strategic service tracks.
• Champion a culture of continuous improvement, accountability, and service excellence.

Director, Recruitment Services

• Clinical Pharmacy Specialists (CPS) are responsible and accountable for the provision of safe, effective, and prompt medication therapy.
• CPS works under minimal supervision to provide direct patient-centered care and integrated pharmacy operational services that optimize the patient care experience and drive organizational performance.
• A Clinical Pharmacy Specialist provides expertise to the department expertise not routinely available in the pharmacy staff.
• Responsibilities include reviewing infusion treatment plans for appropriateness and proper dosing, coordinating pre-infusion medications, labs, and vaccinations, and participating in protocol and order set development.

Pharmacy Specialist – Neurology Infusion

• Work under the supervision of the pharmacist to provide excellent customer service to patients receiving specialty infusion medications
• Responsible for the overall management of specialty infusion medications as related to coordinating with financial assistance teams, prior authorization teams, and scheduling teams
• Complete regular outreach calls to remind patients of upcoming specialty infusion appointments and check on the overall wellbeing of the assigned patients
• Manage prior authorizations and financial assistance for assigned specialty infusion patients if they are not being completed by other UAMS hospital personnel
• Serve as a role model and assist in the training of staff
• Refer all clinical issues to the pharmacist

Pharmacy Technician IV – Specialty Pharmacy

Compliance

• The Compliance Specialist coordinates our clinical contract review process, and assures quarterly data reports and annual reviews are submitted and approved.
• The Compliance Specialist staffs and supports Medical Center Committees including Inspection Readiness Committee, Medical Center Policy Review Committee, and Clinical Contracts Committee.
• The Compliance Specialist maintains knowledge and expertise in Accreditation Standards and the policies and processes within UAMS Health.
• Monitor company operations for regulatory compliance.
• Research and interpret laws, regulations, and policy changes.
• Develop and update compliance policies and procedures.
• Conduct internal audits and risk assessments.
• Investigate compliance violations or complaints.
• Prepare compliance reports for management or regulators.
• Train employees on compliance requirements and ethical standards.
• Maintain accurate documentation and records.
• Work with legal, HR, finance, or operations teams to resolve issues.
• Recommend corrective actions and process improvements.
• Ensure licenses, certifications, and filings stay current.
• Assist during external audits or regulatory inspection.
• Review contracts, transactions, or employee activities.
• Check documentation for accuracy and completeness.
• Track deadlines for regulatory filings.
• Analyze data for potential compliance risks.
• Respond to regulatory inquiries.
• Update compliance tracking systems.
• Create training materials and presentations.
• Perform other duties as needed.

Compliance Specialist

• Work with patients who have scheduled specific clinical services to promote financial clearance prior to the day of care
• Contact payers and providers to secure authorizations as needed
• Provide information regarding hospital payment requirements, alternative financing & charity care programs during pre-service
• Relay relevant financial information in a clear and patient-friendly manner per UAMS’ customer service and price transparency initiatives

Financial Counseling Specialist – Weekends

Security Engineer

• The Safety and Security Officer reports directly to the Supervisor of Safety and Security.
• This position is responsible for customer service, service recovery, security screening, weapon detection, and video surveillance systems monitoring.
• This position is also responsible for maintaining standards in accordance with all regulatory agencies.
• The Safety Security Officer will monitor for any safety issues while on foot patrol, responding to alarms, and assisting visitors and patients with guidance and requests.
• This position may assist Safety and Security Ambassadors' assignments as needed or assigned.
• Assignments may vary with increased security concerns within the UAMS system.

Security and Safety Officer

Insurance

• Verifying insurance benefits, processing authorizations and pre-certifications
• Working appropriate registration and billing work queues
• Demonstrate competency in the job elements
• Conducts verification of eligibility and benefits for patient insurance
• Completes authorizations and pre-certifications, tracks pre-authorizations and maintains referrals
• Enters benefit and authorization information into EPIC
• Initiates peer-to-peer submissions and works closely with clinical counterparts to collect requested information
• Obtains and coordinates completion of out of network waivers
• Coordinates with UAMS Office of Financial Clearance when appropriate
• Work effectively in a team environment, coordinating workflows with other team members and ensuring a productive and efficient environment
• Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to CMS, Joint Commission, EMTALA, and OSHA
• Demonstrates a high level of integrity and innovative thinking and actively contributes to the success of the organization
• Other duties as assigned

Insurance Verification Specialist

• Provide expertise not routinely available in the pharmacy staff
• Participate in departmental and institutional committees upon request
• Develop and implement clinical pharmacy services in assigned areas
• Develop policy and procedures when appropriate
• Prioritize work appropriately and accept responsibility for the work area
• Assist others when work is completed
• Work effectively with team/work groups and others to fulfill the UAMS Mission
• Adopt practices to improve work processes and enhance guest satisfaction

Clinical Pharmacy Specialist – Hem/Onc

Therapist

• Provide direct clinical services including but not limited to diagnostic assessment, individual therapy, family therapy, group therapy, collateral intervention, and crisis intervention to patients.
• Completes clinical and administrative processes and documentation in compliance with relevant policies and procedures.
• Participates in staff meetings, training, supervision, and continuing education activities as needed to maintain quality and coordination of care as well as professional licensure and/or certification.

Clinical Therapist

• Support the Biostatistics Department’s mission to enhance the quality of research conducted at UAMS by providing statistical expertise and methodological guidance.
• Collaborate with interdisciplinary research teams to design studies, develop analytic strategies, manage and prepare complex datasets, and conduct statistical analyses using software such as SAS, R, or STATA.
• Develop statistical analysis plans, contribute to grant applications, protocols, manuscripts, abstracts, and presentations, and interpret findings to support research objectives.
• Work closely with faculty investigators, research staff, informatics teams, database managers, and research administrators while managing multiple projects with increasing independence.