Director of Patient Experience

University of Arkansas System

Director of Patient Experience leading initiatives to enhance patient care at UAMS. Advocate for Patient- and Family-Centered Care (PFCC) and drive meaningful change across the organization.

Posted 5/31/2026full-timeLittle Rock • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead an integrated, comprehensive, and proactive Patient Experience program for UAMS.
Develop and implement strategies that enhance the experience of patients and their families.
Promote a culture of Patient- and Family-Centered Care (PFCC) across the institution.
Advocate for improving patient experience and driving meaningful change throughout the organization.
Direct the Office of Patient Experience.
Manage and coordinate campus initiatives and projects aimed at improving patient and family experience.
Collaborate with campus leaders to integrate PFCC principles into institutional policy, practice, patient care models, curricula, and research programs.
Educate, coach, and train staff and community partners on PX strategies to optimize care experience.
Ensure adherence to laws, regulations, and accreditation requirements related to patient and family experience.
Serve as a trusted liaison between senior leadership, medical/nursing staff, and patient advisory councils.

Requirements

What you’ll need

Bachelor’s Degree in public policy, healthcare administration, or a related health field required.
Five (5) years of experience in a healthcare environment, including administrative or clinical experience in Patient/Family Centered Care programs.
Experience leading groups in quality improvement/performance improvement initiatives.
Project management skills, including defining objectives, coordinating work, and managing resources.
RN or clinical degree in healthcare preferred.
Patient Experience Certification or Process Improvement Certification preferred.
Applicable licenses, certificates, or registrations based on education.
Mastery of communication modalities, including verbal communication, leading meetings, and making formal presentations.
Excellent organizational skills and strong interpersonal skills to work effectively with all levels of hospital personnel, as well as patients and families.
Highly flexible with the ability to manage and respond to changing priorities.
Strong active listening skills to identify patient and family needs, whether spoken or implied.
Proficiency in Microsoft Word, Excel, PowerPoint, Publisher, and other technology tools.
Solid understanding of process improvement methodologies.
Ability to work independently and self-directed.
Patient experience data software experience preferred.

Benefits

Comp & perks

Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient/Family Centered Carequality improvementperformance improvementproject managementprocess improvement methodologiespatient experience data software

Soft Skills

communicationorganizational skillsinterpersonal skillsactive listeningflexibilityself-directed

Certifications

Patient Experience CertificationProcess Improvement Certification