United Community Bank

Operations

• Provide sales and administrative support to CRMs and other partners
• Assist in loan production by collecting, ordering, and tracking necessary information for risk assessment and underwriting
• Prepare written communications on behalf of CRMs, such as commitment letters, term sheets, and thank you notes
• Monitor reporting and identify necessary actions for maturities, auto-renew letters of credit, insurance, and real estate taxes
• Provide exceptional services and respond to internal and external customer requests
• Collaborate with CRMs, Commercial Loan Closers, Underwriters, Doc Prep, and/or outside counsel on loan closings

Commercial Loan Operations Assistant

Account Manager

• Develop and grow relationships. This includes making loans, obtaining deposit integrating cash management services, and offering other bank services.
• Actively monitor the financial health of the relationships you manage and be able to clearly communicate any changes or new opportunities to internal partners.
• Establish yourself in the market through exemplary customer service, creative thinking/idea sharing, and relentless networking
• Direct and supervisor the entire loan closing process to ensure adherence to company loan policies and procedures
• Provide guidance to credit analysts and/or portfolio managers
• Take a balanced approach to quality, profitability, and growth
• Advocate for your clients within the context of United Community's credit standards and current economic conditions
• Network with clients to identify avenues for new business opportunities

Commercial Relationship Manager

Manager

• Lead and manage the overall operations of the branch
• Mentor and develop branch staff to achieve sales and service goals
• Build strong customer relationships through exceptional service and community outreach
• Drive business developments efforts to grow the branch's customer base
• Ensure operational excellence and compliance with all banking regulations

Branch Manager

Business Analyst

• Evaluate business needs and align application capabilities with strategic goals.
• Design workflows and business processes to illustrate current and future states.
• Partner with stakeholders to define lifecycle processes that support the Bank’s strategy.
• Develop programmatic solutions for process improvements using RPA tools (e.g., Blue Prism, Nintex Foxtrot).
• Oversee projects and implementations related to assigned applications, including conversions, testing, and training.
• Ensure compliance with information security requirements and industry best practices.
• Collaborate with IT teams to maintain a stable and scalable application infrastructure.
• Manage vendor relationships and participate in user groups to influence development efforts.
• Stay informed on industry trends and potential applications that could benefit the Bank.

Business Process Analyst

• Partner with stakeholders to interview, observe, and analyze end ‑ to ‑ end processes across departments.
• Document current ‑ state workflows, identifying inefficiencies, risks, pain points, and breakdowns.
• Facilitate workshops to define future ‑ state processes aligned to strategic business goals.
• Translate complex operations into clear process maps and documentation.
• Identify opportunities for standardization, automation, and optimization across systems and teams.
• Serve as a trusted intermediary between business teams and development resources.
• Translate business challenges into well ‑ defined requirements and use cases.
• Prepare polished, executive ‑ ready summaries and presentations.
• Present findings, recommendations, and trade ‑ offs to senior leadership.
• Support project planning, scope definition, and milestone tracking.

• Assist bank and department personnel with questions related to SBA loans and department processes
• Prepare 1086 participation agreements and book sales for loan sales
• Assist with preparation and submission of required reports to the Fiscal Transfer Agent (FTA), including resolving discrepancies
• Balance related general ledger accounts, including guaranty fee receivable accounts
• Perform accounting functions for the SBA Business Unit, including reconcilement, departmental reporting, investor payments, payments to third parties and government partners
• Carry out various duties requiring extensive knowledge of SBA and bank procedures
• Process LOC maintenance requests
• Update E ‑ Tran liquidation statuses
• Process guaranty fee payments and increases
• Perform wire transfers and internal funds transfers
• Clear exceptions
• Process payoffs to FTA
• Complete E ‑ Tran input and submissions for SBA and SBA Small Loan programs
• Assist in processing draws for SBA construction loans
• Prepare and submit change memos and modifications through E ‑ Tran
• Prepare transcript orders and 4506 ‑ C documentation
• Submit INS/912 clearance requests
• Review boarding data sheets
• Perform other duties as assigned

SBA Operations Specialist II

• Lead all aspects of local loan portfolio management, including annual reviews, covenant compliance, and collateral exceptions.
• Collaborate with senior leadership to maintain appropriate risk profiles.
• Manage and mentor a team of credit specialists, portfolio managers, and analysts.
• Oversee the preparation of credit memos, spreads, and related documentation.
• Participate in client calls, underwriting, credit presentations, and loan closings.
• Identify and mitigate credit risks through sound analysis and recommendations.
• Prepare commitment letters and review loan documentation.
• Support cross-sell initiatives and coach team members on relationship development.
• Assist lenders in prospecting and client engagement efforts.

Senior Portfolio Manager, Commercial RE

Financial Planning and Analysis

• Connect with clients to understand their financial needs and goals.
• Guide clients on retirement planning, estate planning, asset allocation, and investment strategies.
• Develop and implement tailored financial plans to help clients reach their objectives.
• Regularly review and adjust clients' investment portfolios to ensure alignment with their goals.
• Keep up with industry trends and regulations to offer the most current advice.

Financial Advisor

Customer Support

• Answer written and verbal communication inquiries, resolving issues with efficiency, accuracy, and a focus on exceptional customer satisfaction.
• Execute documentation and forward completed materials to appropriate parties.
• Process contract and customer maintenance, including: Contact, billing, and equipment changes, Payment method updates and payment misapplication corrections, Name changes and contract assumptions, Returned mail.
• Assist customers with insurance-related questions and documentation.
• Assign contracts to applicable third parties.
• Accurately notate all customer and account activity within the primary system of record.
• Support special projects and perform additional duties as assigned.

Customer Service Representative

• Complete customer service requests including, but not limited to, check orders, stop payments, account maintenance, and statement requests.
• Process debit card maintenance requests such as limit increases, card closures/reorders, and travel notices.
• Support and resolve complex debit card issues.
• Provide Online/Mobile Banking and Bill Pay support and troubleshooting for consumer and business customers.
• Meet or exceed personal scorecard goal contributing to department performance.
• Deliver exceptional service across all channels by creating a positive experience for every customer.
• Interact with customers and coworkers professionally and represent United Community Bank and "The Bank that Service Built."
• Assist with mentoring teammates and contributing to training resources as needed.
• Support customer channels including email, chat, secure message, and telephone.
• Develop subject-matter expertise in specialized support areas when assigned.
• See, refer, and/or sell bank products and services.
• Maintain thorough knowledge of all bank products and services.
• Maintain reliable attendance and understand the team's interdependence in achieving goals.
• Successfully complete all assigned Contact Center and UCB training.
• Perform other duties as assigned.

Customer Service Specialist

Marketing Operations

• Support the development and implementation of marketing operations strategies and processes.
• Assist in identifying opportunities to improve marketing performance and operational efficiency.
• Collaborate with cross-functional teams including sales, compliance, risk, technology, finance, and analytics.
• Contribute to the optimization of key workflows and systems to support scalability.
• Assist with business continuity planning and support audits and risk assessments.
• Help maintain marketing workflows, policies, and procedures in compliance with regulatory standards.
• Monitor industry trends and regulatory changes impacting marketing and advertising.
• Support the development of dashboards and reports to track marketing effectiveness and customer insights.
• Use data to inform prioritization and contribute to strategic recommendations.
• Assist in managing customer journey initiatives and customer excellence programs.
• Contribute to strategic planning and reporting efforts, including pitch book development.
• Support budget tracking and forecasting under the guidance of senior leadership.
• Provide mentorship and guidance to junior team members as assigned.

Marketing Operations Associate Director

Sales

• Goal Setting & Strategy: Establish production goals and strategy for Mortgage Loan Officers.
• Sales & Productivity: Driving sales productivity and profitability through closely working with Mortgage Loan Officers.
• Team Management: Recruiting, training, and building a high performance team and retaining top performers.
• Financial Management: Managing expenses, revenue generation, and profit and loss statement.
• Partnership & Collaboration: Partnering with the Bank to ensure mortgage and cross sell goals are met.

Mortgage Area Sales Manager

• Analyze approved credit requests to pinpoint required pre-close conditions and due diligence needs.
• Order and review essential due diligence items such as Title Commitments, UCC searches, Flood determinations, Proof of insurance, Surveys, Entity documents, Real estate appraisals, Environmental Assessments, Good Standing Certificates, and Beneficial Ownership.
• Ensure all due diligence items are received and reviewed for accurate loan document creation and lien perfection.
• Submit loan details to the internal Doc Prep team for closing documentation.
• Engage with approved attorneys to prepare and/or close loan documents.
• Coordinate closing dates and times with all relevant parties, including attorneys, title companies, customers, CRM, and LOA.
• Review draft closing documents and settlement statements for accuracy, ensuring they align with loan approval.
• Provide final approval for closing once all conditions and due diligence requirements are satisfied.
• Verify executed documents for complete and accurate signatures, then forward to Loan Servicing for booking.
• Ensure all supporting documentation is properly loaded to CreditLens and/or submitted for imaging.
• Assist with initial loan disbursement at closing, acting as the second required signature.
• Deliver exceptional service to internal and external clients with urgency and a positive attitude.

Commercial Loan Closer

Data Analyst

• Utilize advanced analytics to assess future risk, opportunities, and effectiveness; translate results into meaningful solutions to support decision-making.
• Apply advanced financial and quantitative knowledge to identify and quantify risk exposures.
• Develop complex systems and programs that measure aggregate risk exposures.
• Engage in model validations and prepare comprehensive model validation reports.
• Conduct advanced quantitative analysis and present conclusions and recommendations to leadership.
• Translate analytical results into clear communication materials for peer review and management.
• Collaborate with cross-functional teams to understand business objectives and influence strategic solutions.
• Provide mentorship and guidance to other teammates as needed.

Senior Treasury Quantitative Analyst

• Lead, inspire and achieve excellence in mortgage sales.
• Establish production goals and strategy for Mortgage Loan Officers.
• Driving sales productivity and profitability through collaboration with Mortgage Loan Officers.
• Motivating and rewarding mortgage consultants for excellent performance.
• Leading sales and product training in the region.
• Recruiting, training, and building a high performance team.