United Community Bank

Banker

• Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions and appointment setting
• Maintain a comprehensive understanding of retail banking products and services
• Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers’ needs, while considering their unique perspectives and priorities
• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions
• Identify opportunities and make referrals cross-sell banking products and services, to other areas of the bank
• Educate customers on options for managing transactions using technology and all other tools and resources available
• Apply product and service knowledge to effectively solve customer problems
• Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality
• Ensure adherence to banking regulations and internal policies

Universal Banker I

Supervisor

• Lead a diverse team of specialists for wire processing to Federal Reserve Bank
• Manage daily workflow to meet departmental goals and timelines
• Create a camaraderie and teamwork environment
• Perform annual review with employees for talent management
• Ensure training is provided and maintain good working relationships
• Create and maintain departmental procedures for wire transfers
• Monitor wire accounts for outages and discrepancies
• Serve as a backup to all staff in the Wire Transfer Department
• Assist with merger and acquisition processes as it relates to Wire Transfers

Wire Transfer Supervisor

Collector

• Maintain a working knowledge of financing contract types, including loans, leases, and purchase orders.
• Attempt daily contact on all assigned contracts, with priority accounts worked each day as defined by management.
• Communicate with customers via phone, letters, emails, and text messages in accordance with established procedures.
• Escalate delinquent accounts through the collection process in a timely and compliant manner.
• Negotiate past ‑ due fees within assigned approval authority guidelines.
• Project monthly delinquency for assigned contracts and provide visibility into expected portfolio performance.
• Process payments received over the phone by accurately entering them into the system for posting.
• Evaluate account collectability and recommend transfer to Recovery or Legal when appropriate.

Senior Collector

Agent

• Minimize financial loss through effective negotiation and repossession strategies
• Maintain understanding of state and federal laws related to commercial repossession
• Analyze contracts for collectability and feasibility of remedies
• Negotiate repayment terms within guidelines
• Coordinate nationwide repossession and remarketing of equipment
• Follow up on equipment recovery through bankruptcy proceedings
• Decide when to transfer contracts to Debt & Resolution department
• Minimize costs while maximizing recovery receipts
• Update problem loan statuses monthly
• Perform other related duties as assigned by management

Recovery Agent

Sales

• Manages execution of the Treasury Management (TM) Foreign Exchange (FX) growth strategy in support of the international growth agenda for the UCB International team, as well as overall Commercial and Wholesale lines of business.
• Accelerates growth of Foreign Exchange revenue across the UCB footprint.
• Engages in joint planning with Treasury Management Sales, Commercial, and Retail relationship teams to ensure aligned positioning for customers.
• Identifies and engages customers who do not use the Foreign Exchange solutions.
• Mines the existing TM portfolio for business development opportunities.
• Manages attrition, pursuing portfolio growth with existing customers as well as generating new business.
• Manages the annual performance management and merit processes for direct reports.
• Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company.
• Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters.
• Develops and executes a strategy for growing the International Foreign Exchange line-of-business.
• Conducts pipeline management including target list development, execution from pre-sales to winning mandates and closing deals to meet new business targets.
• Participates in customer presentations and pre-sales activities.
• Coordinates with TM sales and Commercial and Retail relationship managers for proactive and targeted customer calling.
• Develops and presents customer-relevant and thoughtful solution presentations.
• Develops compelling segments of specific value propositions and proposals that drive marketing efforts.
• Coordinates with TM sales, product management teams to coordinate RFP responses and pricing decisions.
• Provides continuous feedback to product teams about emerging trends in the market and client needs for product evolution.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.

Head of Foreign Exchange Sales

Account Executive

• Manages execution of the Treasury Management (TM) Foreign Exchange (FX) growth strategy in support of the international growth agenda for the UCB International team, as well as overall Commercial and Wholesale lines of business.
• Accelerates growth of Foreign Exchange revenue across the UCB footprint.
• Engages in joint planning with Treasury Management Sales, Commercial, and Retail relationship teams to ensure aligned positioning for customers.
• Identifies and engages customers who do not use the Foreign Exchange solutions.
• Mines the existing TM portfolio for business development opportunities.
• Manages attrition, pursuing portfolio growth with existing customers as well as generating new business.
• Develops and executes a strategy for growing the International Foreign Exchange line-of-business.
• Conducts pipeline management including target list development, execution from pre-sales to winning mandates and closing deals to meet new business targets.
• Participates in customer presentations and pre-sales activities.
• Coordinates with TM sales and Commercial and Retail relationship managers for proactive and targeted customer calling.
• Develops and presents customer-relevant and thoughtful solution presentations.
• Develops compelling segments of specific value propositions and proposals that drive marketing efforts.
• Coordinates with TM sales, product management teams to coordinate RFP responses and pricing decisions.
• Provides continuous feedback to product teams about emerging trends in the market and client needs for product evolution.
• Each team member is expected to be aware of risk within their functional area.

Foreign Exchange Sales Consultant

Manager

• Performs a broad variety of customer service, sales, and lending activities in order to promote branch growth
• Responsible for assisting with mentoring, developing, and supervising all branch employees
• Actively participates in achieving sales and service goals and in maintaining operational excellence
• Responsible for securing and strengthening customer relationships including outbound calls, customer profiling activities and a review of customer needs
• Supports the consumer and small business loan process
• Responsible for overall management, growth and profitability of branch
• Cross-trained on all functions within the branch
• Responsible for overall day-to-day management of facility, staff and operations of the branch
• Uses reports and resources as tools to maximize results for branch and staff
• Accountable for maximizing branch revenues, sales, customer satisfaction including CSP (Customer Service Profiles) scores while minimizing operating losses
• Participates in hiring, on-boarding, disciplining, and rewarding staff; responsible for managing performance of all branch employees; coaches employees for optimal performance
• Responsible for communicating and monitoring goals to staff on a consistent basis
• Assists in creation of and maintaining branch business plan
• Proactively participates in business development efforts to grow the branch
• Performs business calling and sales programs
• Updates and monitors sales activities using 360 View
• Develops and maintains a diversified loan and deposit portfolio based on current campaign focus
• Actively participates in the community maintaining good public relations
• Implements controls to protect the bank in accordance with policies and procedures
• Serves as chief communicator on all topics pertaining to and for branch staff
• Interview consumer loan applicants (including real-estate loans) and request specified information for loan applications
• Recommend and outline loan terms
• NMLS # initial registration and annual renewal is required for this role. This process includes fingerprinting and background checks.

Branch Manager

Account Manager

• Responsible for the generation and management of a wide variety of businesses that have annual sales above $5 million.
• Develop and manage commercial business relationships including making loans, obtaining deposit accounts, selling cash management services, and cross-selling other bank services.
• Provide guidance to credit analyst and/or portfolio managers and promote the bank within the community.
• Manage and retain profitable client relationships.
• Develop new business through active calling on clients and prospects.
• Develop and maintain a strong COI’s network.
• Use Vertical IQ, Business Browser, or other tools available to research and develop leads.
• Manage individual production versus assigned goals.
• Recommend structure, terms, and rate for loans being underwritten.
• Provide guidance to credit analysts.
• Manage loan closing process to include preparing term sheets and commitment letters as well as communicating with attorneys, appraisers, and related professionals.
• Ensure adherence to company loan policies and procedures.
• Evaluate risk to meet profitability standards.
• Actively participate in community activities or events such as Chamber, Kiwanis, Rotary, etc.
• Perform quarterly check-ins along with an effective management plan consisting of goals for staff, if applicable.

Commercial Relationship Manager

• Performs a broad variety of customer service, sales, and lending activities in order to promote branch growth
• Responsible for assisting with mentoring, developing, and supervising all branch employees
• Actively participates in achieving sales and service goals and in maintaining operational excellence
• Responsible for securing and strengthening customer relationships including outbound calls, customer profiling activities and a review of customer needs
• Supports the consumer and small business loan process
• Overall management, growth and profitability of branch
• Cross-trained on all functions within the branch
• Overall day-to-day management of facility, staff and operations of the branch
• Uses reports and resources as tools to maximize results for branch and staff
• Accountable for maximizing branch revenues, sales, customer satisfaction including CSP (Customer Service Profiles) scores while minimizing operating losses
• Participates in hiring, on-boarding, disciplining, and rewarding staff; responsible for managing performance of all branch employees; coaches employees for optimal performance
• Communicating and monitoring goals to staff on a consistent basis
• Assists in creation of and maintaining branch business plan
• Proactively participates in business development efforts to grow the branch
• Performs business calling and sales programs
• Updates and monitors sales activities using 360 View
• Develops and maintains a diversified loan and deposit portfolio based on current campaign focus
• Actively participates in the community maintaining good public relations
• Implements controls to protect the bank in accordance with policies and procedures
• Serves as chief communicator on all topics pertaining to and for branch staff
• Interview consumer loan applicants (including real-estate loans) and request specified information for loan applications
• Recommend and outline loan terms
• NMLS # initial registration and annual renewal is required for this role

Operations

• Coordinate and monitor all stages of the loan closing process.
• Review and interpret third-party documents including appraisals, title work, flood determinations, and insurance.
• Ensure all underwriting conditions are met and documented before issuing a “clear to close.”
• Communicate with internal and external stakeholders including lenders, attorneys, title companies, and vendors.
• Prepare and review loan documentation for accuracy and compliance.
• Maintain accurate records and ensure timely follow-up to meet service level agreements.
• Support compliance with all regulatory and internal policy requirements.
• Provide exceptional customer service and foster a collaborative team environment.

Loan Operations, Consumer Loan Closing Specialist I

• Analyze approved credit requests to pinpoint required pre-close conditions and due diligence needs.
• Order and review essential due diligence items such as Title Commitments, UCC searches, Flood determinations, Proof of insurance, Surveys, Entity documents, Real estate appraisals, Environmental Assessments, Good Standing Certificates, and Beneficial Ownership.
• Ensure all due diligence items are received and reviewed for accurate loan document creation and lien perfection.
• Submit loan details to the internal Doc Prep team for closing documentation.
• Engage with approved attorneys to prepare and/or close loan documents.
• Coordinate closing dates and times with all relevant parties, including attorneys, title companies, customers, CRM, and LOA.
• Review draft closing documents and settlement statements for accuracy, ensuring they align with loan approval.
• Provide final approval for closing once all conditions and due diligence requirements are satisfied.
• Verify executed documents for complete and accurate signatures, then forward to Loan Servicing for booking.
• Ensure all supporting documentation is properly loaded to CreditLens and/or submitted for imaging.
• Assist with initial loan disbursement at closing, acting as the second required signature.
• Deliver exceptional service to internal and external clients with urgency and a positive attitude.

Commercial Loan Closer

• Serve as a primary point of contact for Treasury Management customers
• Manage a high volume of inbound and outbound client communications while maintaining accuracy, responsiveness, and professionalism
• Oversee the end-to-end delivery and support of Treasury Management products and services
• Coordinate with internal partners to ensure alignment and seamless client experience
• Prepare, validate, and maintain all required client documentation
• Ensure accurate and timely completion of implementations
• Proactively identify, troubleshoot, and resolve issues
• Support customer with system access and technical inquiries
• Provide client education and ongoing guidance on Treasury products
• Validate and support Treasury Management billing processes
• Collaborate with Treasury Officers to ensure pricing aligns with client agreements
• Monitor client activity and interactions to identify potential risks
• Facilitate smooth transitions between onboarding and ongoing support
• Provide cross-functional support across Treasury Management teams

Treasury Sales Support Associate

• Serve as a primary point of contact for Treasury Management customers, including complex corporate relationships, delivering high-quality service and issue resolution
• Manage a high volume of inbound and outbound client communications while maintaining accuracy, responsiveness, and professionalism
• Oversee the end-to-end delivery and support of Treasury Management products and services, including onboarding, maintenance, and enhancements
• Coordinate with internal partners (Treasury Officers, Inside Sales, Sales Enablement and Billing) to ensure alignment and seamless client experience
• Prepare, validate, and maintain all required client documentation, including setup forms, agreements, and service-related records in designated systems
• Ensure accurate and timely completion of implementations, service requests, and account maintenance activities in accordance with established service level agreements (SLAs)
• Proactively identify, troubleshoot, and resolve issues to prevent customer impact, operational delays, or risk exposure
• Support customer with system access, product usage, and technical inquiries, including assistance with hardware and software setup when applicable
• Provide client education, onboarding support, and ongoing guidance on Treasury products and services
• Deliver and maintain all client-facing materials, including user guides, instructions, and reference documentation
• Validate and support Treasury Management billing processes, including account analysis, fee accuracy, and resolution of billing inquiries
• Collaborate with Treasury Officers and Inside Sales to ensure pricing, billing setup, and service delivery align with client agreements
• Monitor client activity and interactions to identify potential risks, fraud concerns, or control gaps, and escalate as appropriate
• Facilitate smooth transitions between onboarding and ongoing support, ensuring continuity of service and client satisfaction
• Provide cross-functional support across Treasury Management teams as needed to meet operational demands

Business Development Rep

• Develop prospective new ABL business through active calling on prospects, centers of influence, and other referral sources both in conjunction with bank partners and directly.
• Complete preliminary prospect analysis and vetting.
• Recommend structure and terms for loans being underwritten by ABL team.
• Collaborate with ABL underwriter on initial screening of ABL opportunities.
• Facilitate review and secure approval from Credit for issuance of term sheets.
• Prepare and present term sheets to prospects.
• Collaborate with ABL underwriter on final underwriting and securing final approval.
• Facilitate loan documentation and all other steps necessary for a successful loan origination.
• Actively participate in ABL-related professional associations.

Senior ABL Business Development Officer

• Manage and retain profitable client relationships
• Develop new business through active calling on clients and prospects in the franchise banking division
• Develop and maintain a strong COI network
• Use Vertical IQ, Business Browser, or other tools available to research and develop leads
• Manage individual production versus assigned goals
• Recommend structure, terms and rate for loans being underwritten
• Provide guidance to credit analysts
• Manages loan closing process to include preparing term sheets and commitment letters as well as communicating with attorneys, appraisers and related professionals
• Ensure adherence to company loan policies and procedures
• Evaluates risk to meet profitability standards
• Actively participates in community activities or events such as Chamber, Kiwanis, Rotary, etc.
• Perform quarterly check-ins along with an effective management plan consisting of goals for staff, if applicable
• Partner with community bank and other verticals such as the SBA in effective placement of franchise customers and prospects
• Other duties as assigned

Universal Banker I

Wire Transfer Supervisor

Senior Collector

Recovery Agent

Head of Foreign Exchange Sales

Foreign Exchange Sales Consultant

Branch Manager

Commercial Relationship Manager

Branch Manager

Loan Operations, Consumer Loan Closing Specialist I

Commercial Loan Closer

Treasury Sales Support Associate

Treasury Sales Support Associate

Senior ABL Business Development Officer

Franchise Banking Relationship Manager