United Community Bank

Customer Support

• Complete customer service requests including, but not limited to, check orders, stop payments, account maintenance, and statement requests.
• Process debit card maintenance requests such as limit increases, card closures/reorders, and travel notices.
• Support and resolve complex debit card issues.
• Provide Online/Mobile Banking and Bill Pay support and troubleshooting for consumer and business customers.
• Meet or exceed personal scorecard goal contributing to department performance.
• Deliver exceptional service across all channels by creating a positive experience for every customer.
• Interact with customers and coworkers professionally and represent United Community Bank and "The Bank that Service Built."
• Assist with mentoring teammates and contributing to training resources as needed.
• Support customer channels including email, chat, secure message, and telephone.
• Develop subject-matter expertise in specialized support areas when assigned.
• See, refer, and/or sell bank products and services.
• Maintain thorough knowledge of all bank products and services.
• Maintain reliable attendance and understand the team's interdependence in achieving goals.
• Successfully complete all assigned Contact Center and UCB training.
• Perform other duties as assigned.

Contact Center Customer Service Specialist

Business Analyst

• Execute and Support the Third‑Party Risk Management (TPRM) Program.
• Perform activities across the full third‑party lifecycle.
• Ensure compliance with Bank policy, procedures, and regulatory expectations.
• Coordinate due diligence activities with internal stakeholders.
• Monitor third‑party relationships for changes in risk profile.
• Support contract intake, review, renewal, amendment, and termination activities.
• Maintain TPRM policies, procedures, job aids, and program documentation.
• Provide regular management reporting related to the Bank’s third-party relationships.
• Develop relationships to provide guidance and support to Vendor Relationship Owners and business units regarding TPRM requirements.

Third Party Risk Management Analyst

Business Development Rep

• Generate new SBA loan business through prospecting, outside calling, networking, attending conferences, and developing new referral sources within the healthcare industry.
• Originate and fund SBA 7(a) loans nationwide, with a primary focus on healthcare-related businesses.
• Maintain and apply a thorough understanding of the bank’s credit policy, SBA eligibility requirements, and necessary business practices to ensure accurate and complete loan application packages.
• Achieve 100% of established annual production goals by year-end, as determined at or near the beginning of each year.
• Generate loans that maintain an acceptable level of credit performance.
• Assist Special Assets and Credit Services with servicing actions as requested within the assigned marketing area.
• Participate in all required compliance training, including Bank Secrecy Act and anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars or conferences.
• Perform other duties as assigned.

SBA Healthcare Business Development Officer

Operations

• Analyze approved credit requests to pinpoint required pre-close conditions and due diligence needs
• Order and review essential due diligence items such as Title Commitments, UCC searches, Flood determinations, Proof of insurance, Surveys, Entity documents, Real estate appraisals, Environmental Assessments, Good Standing Certificates, and Beneficial Ownership
• Ensure all due diligence items are received and reviewed for accurate loan document creation and lien perfection
• Submit loan details to the internal Doc Prep team for closing documentation
• Engage with approved attorneys to prepare and/or close loan documents
• Coordinate closing dates and times with all relevant parties, including attorneys, title companies, customers, CRM, and LOA
• Review draft closing documents and settlement statements for accuracy, ensuring they align with loan approval
• Provide final approval for closing once all conditions and due diligence requirements are satisfied
• Verify executed documents for complete and accurate signatures, then forward to Loan Servicing for booking
• Ensure all supporting documentation is properly loaded to CreditLens and/or submitted for imaging
• Assist with initial loan disbursement at closing, acting as the second required signature
• Deliver exceptional service to internal and external clients with urgency and a positive attitude

Commercial Loan Closer

• Analyze approved credit requests to pinpoint required pre-close conditions and due diligence needs.
• Order and review essential due diligence items such as Title Commitments, UCC searches, Flood determinations, Proof of insurance, Surveys, Entity documents, Real estate appraisals, Environmental Assessments, Good Standing Certificates, and Beneficial Ownership.
• Ensure all due diligence items are received and reviewed for accurate loan document creation and lien perfection.
• Submit loan details to the internal Doc Prep team for closing documentation.
• Engage with approved attorneys to prepare and/or close loan documents.
• Coordinate closing dates and times with all relevant parties, including attorneys, title companies, customers, CRM, and LOA.
• Review draft closing documents and settlement statements for accuracy, ensuring they align with loan approval.
• Provide final approval for closing once all conditions and due diligence requirements are satisfied.
• Verify executed documents for complete and accurate signatures, then forward to Loan Servicing for booking.
• Ensure all supporting documentation is properly loaded to CreditLens and/or submitted for imaging.
• Assist with initial loan disbursement at closing, acting as the second required signature.
• Deliver exceptional service to internal and external clients with urgency and a positive attitude.

Manager

• Lead and manage the overall operations of the branch
• Mentor and develop branch staff to achieve sales and service goals
• Build strong customer relationships through exceptional service and community outreach
• Drive business developments efforts to grow the branch's customer base
• Ensure operational excellence and compliance with all banking regulations

Branch Manager

• Assist the Branch Manager with overall branch operations
• Operate a Teller window during peak times or staffing shortages
• Compile monthly reports on Teller Transactions and Over/Short reports
• Conduct interviews and complete loan applications for consumer and small business loans
• Stay updated on training and regulations related to lending, deposits, and branch operations
• Generate new relationships and accounts, actively cross-selling bank products and services
• Update and monitor sales activities using 360 View
• Maintain and enforce security policies and procedures
• Help achieve branch sales, deposit, and loan growth targets
• Motivate, train, and coach employees to meet branch goals
• Assist with work schedules, performance reviews, and disciplinary actions
• Represent the financial institution in community activities and business development
• Ensure compliance with NMLS registration and renewal requirements, including fingerprinting and background checks

Assistant Branch Manager

Director

• Develop and refine mortgage sales strategies aligned with financial goals, customer experience expectations, CRA objectives, and brand messaging.
• Assess competitive conditions, internal resources, and market trends to adjust strategies and recommend new courses of action.
• Establish clear vision, performance indicators, and success metrics, ensuring alignment across all segments of the bank.
• Identify barriers to performance and create actionable plans, including SWOT analysis, to overcome obstacles.
• Identify opportunities to grow revenue, improve productivity, and strengthen long-term value and market share.
• Develop and execute go-to-market plans, including bundled product approaches and cross-sell strategies across the bank.
• Support expansion in legacy, de novo, and acquisition markets; assist with M&A integration efforts, team builds, and strategic market entry.
• Recommend growth strategies and prioritize resources toward high-potential opportunities.
• Represent UCMS at industry conferences to stay ahead of market trends and customer adoption patterns.
• Develop processes to plan, manage, and communicate sales initiatives, ensuring consistent execution across regions.
• Review and refine sales strategies quarterly to maintain competitiveness and customer responsiveness.
• Track performance, pipeline activity, and results to maintain visibility and accountability.
• Ensure exceptional service delivery across all customer segments.
• Build strong internal partnerships and cross-functional collaboration to leverage sales and referral opportunities.
• Share and use market intelligence to support recruiting, competitive analysis, pricing, and compensation insights.
• Maintain strategic relationships with external partners and centers of influence (Realtors, builders, CPAs, attorneys, advisory boards).
• Recruit, lead, and develop a diverse, high-performing sales team using effective coaching and performance management techniques.
• Identify required competencies and optimize organizational structure to support strategy and market coverage.
• Set goals, monitor performance, manage development plans, and ensure fair application of HR policies.
• Foster open two-way communication and create a culture of continuous improvement.
• Lead culture integration efforts in newly acquired markets.
• Develop tools and resources to improve employee performance and efficiency.
• Ensure strong controls, monitoring, and reporting are in place to mitigate risk to the bank.
• Maintain compliance with bank policies, internal governance standards, and federal/state regulatory requirements.

Director of Mortgage Originations

Compliance

• Conduct regular reviews of denied, withdrawn, and incomplete loan files—including AANs, disclosures, and dashboard reports—to ensure accurate documentation, regulatory compliance, and timely completion of the required second review fair lending process.
• Complete and send denial/withdrawal disclosures and maintain appropriate file documentation.
• Monitor Encompass daily dashboards, pipeline views, and daily and monthly automated reports to confirm proper loan type, purpose, address, and adherence to other various regulatory and departmental procedures for ECOA, TRID, and HMDA.
• Respond to staff inquiries received through designated compliance mailboxes, providing guidance, support, and assistance with processes and documentation needs.
• Ensure HMDA data accuracy by reviewing AI vendor reports, completing monthly/quarterly/annual batch edit and scrub reviews, and maintaining accurate HMDA LAR information, including unique loan types (CRA Purchases, Assumptions, Release of Liabilities, Repurchased Loans).
• Maintain and update the UCMS HMDA Source Document list and departmental procedures.
• Monitor the Notice of Incompleteness (NOI) process for regulatory compliance.
• Review and respond to audit findings from UCB Compliance, Internal Audit, state/federal examiners, HUD, quality control vendor and other external parties.
• Attend monthly meetings with UCB Compliance and compliance vendors to discuss current issues and processes.
• Identify areas and advise where additional compliance training is needed; develop and participate in new-hire and ongoing training for MLOs and other mortgage employees.
• Review mortgage-related social media posts to ensure compliance with regulations and company policy.
• Stay informed on mortgage products, programs, investor guidelines, and regulatory requirements; complete all required training courses.

Mortgage Loan Compliance Specialist

Account Manager

• Be familiar with bank products and services and look for opportunities to develop new customer relationships and strengthen existing ones using United’s need-based sales approach
• Interview consumer loan applicants and request specified information for loan applications
• Accept loan applications and notify applicants of loan decisions
• Order credit reports and recommend loan terms
• Review, analyze, and process consumer lending requests in compliance with policies
• Work past dues, loan exceptions, and criticized asset reports
• Develop and maintain interest rate structure consistent with bank policies
• Use independent judgment and discretion based on assigned lending authority
• Stay abreast of current and developing regulations applicable to lending
• Provide efficient, accurate, and high-quality service while maintaining good customer relations
• Support others through mentoring and attending sales and developmental meetings
• Attend and serve in community functions, boards, and committees as necessary
• Other duties as assigned

Relationship Manager

Call Center Representative

• Follow all Contact Center Dispute Team policies and procedures with accuracy.
• Support ACH, debit card POS, and non-UC ATM disputes across all contact channels.
• Complete disputes accurately within designated dispute software.
• Report fraud/dispute trends promptly to the Dispute Team Lead or Supervisor.
• Educate customers on fraud prevention tools.
• Handle complex dispute/fraud issues and provide exceptional customer service.
• Interact professionally with customers and co-workers, representing United Community as “The Bank that Service Built.”
• Support multiple customer contact channels (phone, email, secure message, chat).
• Actively seek, refer, and/or sell bank products and services that align with customer needs.
• Maintain thorough knowledge of all bank products and services.
• Participate in ongoing training, monthly coaching, and team huddles.
• Keep absences to a minimum to support team performance goals.
• Other duties as assigned.

Contact Center Dispute Specialist

Accountant

• Prepare and file sales and property tax returns across multiple jurisdictions throughout the US.
• Perform general ledger account reconciliations and prepare related journal entries.
• File unclaimed property reports and ensure compliance with state regulations.
• Verify and process property tax bills; upload data into the accounts receivable system.
• Export/import customer data between tax systems, billing platforms, and Excel.
• Respond to customer inquiries regarding tax bills in coordination with customer service.
• Communicate professionally with taxing authorities via phone and email.
• Maintain a nationwide tax calendar to ensure timely filings and payments.
• Register with new taxing authorities and manage compliance documentation.
• Conduct tax research related to sales and property tax issues.
• Support month-end close and annual audit processes.
• Support the Income Tax function by making estimated payments, filing extensions, and preparing import files to record changes to fixed assets.
• Complete ad hoc financial analysis and reporting requests.

Senior Tax Accountant

• Prepare and file sales and property tax returns across multiple jurisdictions throughout the US.
• Perform general ledger account reconciliations and prepare related journal entries.
• File unclaimed property reports and ensure compliance with state regulations.
• Process property tax bills; upload data into the accounts receivable system.
• Maintain a nationwide tax calendar to ensure timely filings and payments.
• Conduct tax research related to sales and property tax issues.

Analyst

• Ensure daily functionality and reliability of digital banking systems.
• Act as the primary liaison with key vendors to resolve issues impacting availability, processing, or customer experience.
• Troubleshoot and research reported defects, coordinating fixes and enhancements.
• Participate in testing and sign-off for defect resolutions, new features, release upgrades, and customer data migrations.
• Collaborate with internal teams (Community Banking, Call Center, IT, Treasury Management) to support customer needs and projects.
• Communicate system impacts or updates to stakeholders and customers.
• Support merger planning and execution for digital banking products.
• Ensure compliance with all applicable laws, regulations, and internal policies.

Contact Center Customer Service Specialist

Third Party Risk Management Analyst

SBA Healthcare Business Development Officer

Commercial Loan Closer

Commercial Loan Closer

Branch Manager

Assistant Branch Manager

Director of Mortgage Originations

Mortgage Loan Compliance Specialist

Relationship Manager

Contact Center Dispute Specialist

Senior Tax Accountant

Senior Tax Accountant

Branch Manager

Digital Banking Analyst