Branch Manager

United Community Bank

Branch Manager responsible for growth and profitability of branch while supervising employees. Engaging in customer relations and supporting loan processes.

Posted 6/19/2026full-timePegram • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Performs a broad variety of customer service, sales, and lending activities in order to promote branch growth
Responsible for assisting with mentoring, developing, and supervising all branch employees
Actively participates in achieving sales and service goals and in maintaining operational excellence
Responsible for securing and strengthening customer relationships including outbound calls, customer profiling activities and a review of customer needs
Supports the consumer and small business loan process
Overall management, growth and profitability of branch
Cross-trained on all functions within the branch
Overall day-to-day management of facility, staff and operations of the branch
Uses reports and resources as tools to maximize results for branch and staff
Accountable for maximizing branch revenues, sales, customer satisfaction including CSP (Customer Service Profiles) scores while minimizing operating losses
Participates in hiring, on-boarding, disciplining, and rewarding staff; responsible for managing performance of all branch employees; coaches employees for optimal performance
Communicating and monitoring goals to staff on a consistent basis
Assists in creation of and maintaining branch business plan
Proactively participates in business development efforts to grow the branch
Performs business calling and sales programs
Updates and monitors sales activities using 360 View
Develops and maintains a diversified loan and deposit portfolio based on current campaign focus
Actively participates in the community maintaining good public relations
Implements controls to protect the bank in accordance with policies and procedures
Serves as chief communicator on all topics pertaining to and for branch staff
Interview consumer loan applicants (including real-estate loans) and request specified information for loan applications
Recommend and outline loan terms
NMLS # initial registration and annual renewal is required for this role

Requirements

What you’ll need

High school diploma or equivalent required; Bachelor’s degree preferred
Minimum 3 years banking experience
Consumer/Residential lending experience
Supervisory experience
Good interpersonal communication and supervisory skills
Thorough knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products and services
Proficient in Microsoft Office programs
Strong verbal and written communication skills
Ability to adapt to change
Background in financial operating policies and procedures, banking regulations (state and federal), employee development and public relations preferred
Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for individuals with disabilities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

consumer lendingresidential lendingbanking operationssales managementcustomer serviceloan application processingportfolio managementbusiness developmentperformance managementcompliance training

Soft Skills

interpersonal communicationsupervisory skillscoachingadaptabilitypublic relationsgoal settingteam leadershipcustomer relationship managementproblem-solvingcommunication

Certifications

NMLS registrationBank Secrecy Act traininganti-money laundering training