United Community Bank

Manager

• Pursue, generate, and expand new Corporate Banking and Middle Market relationships.
• Execute a comprehensive customer development strategy including calls, visits, needs assessments, qualification, and follow-up.
• Respond promptly to client inquiries, issues, and concerns.
• Analyze financial statements and structure financing proposals.
• Negotiate terms and conditions for loans, treasury management, and related corporate banking products.
• Actively cross ‑ sell a full spectrum of bank products and services.
• Interact with credit administration and loan review teams.
• Apply strong credit and pricing judgment; make recommendations and exercise approval authority as assigned.
• Sponsor loan requests through appropriate credit approval channels.
• Drive account profitability with a focus on core banking services.
• Manage administrative responsibilities including credit analysis and processing.
• Maintain strong community involvement and representation.
• Provide leadership oversight, including quarterly check ‑ ins, coaching, development, and performance management of staff.
• Support additional credit ‑ related roles as needed.
• Perform other duties as assigned.

Corporate Banking Division Manager

• Assist the Branch Manager with overall branch operations
• Operate a Teller window during peak times or staffing shortages
• Compile monthly reports on Teller Transactions and Over/Short reports
• Conduct interviews and complete loan applications for consumer and small business loans
• Stay updated on training and regulations related to lending, deposits, and branch operations
• Generate new relationships and accounts, actively cross-selling bank products and services
• Update and monitor sales activities using 360 View
• Maintain and enforce security policies and procedures
• Help achieve branch sales, deposit, and loan growth targets
• Motivate, train, and coach employees to meet branch goals
• Assist with work schedules, performance reviews, and disciplinary actions
• Represent the financial institution in community activities and business development
• Ensure compliance with NMLS registration and renewal requirements, including fingerprinting and background checks

Assistant Branch Manager

Product Manager

• Lead the strategy, development, and lifecycle management of the mortgage product portfolio, ensuring competitive positioning and regulatory compliance.
• Conduct market research, competitive analysis, and evaluate emerging trends to identify new product opportunities and enhancements.
• Build business cases for new or revised products, including market sizing, revenue potential, and profitability analysis.
• Prepare and present product reviews and recommendations to management.
• Administer and manage all product and pricing configurations within Optimal Blue, ensuring timely updates, accuracy, and coordination with Secondary Marketing and Technology teams.
• Implement product changes, investor updates, pricing strategies, and margin adjustments in alignment with business needs and regulatory requirements.
• Analyze product performance, including profitability, volumes, revenues, costs, and competitive positioning; support annual budgeting processes.
• Develop and maintain credit documentation, product plans, and related materials in partnership with mortgage technology teams.
• Ensure all product offerings, campaigns, and processes comply with legal requirements, internal policies, ethical standards, and quality controls.
• Collaborate with sales teams, external vendors, investors, and internal business partners to support product execution and continuous improvement.

Mortgage Product Manager

Sales

• Onboard new Treasury Management products and create training materials for RTSOs and Operations teams
• Oversee the Billing Department to ensure accurate and timely billing; develop plans to automate billing processes
• Monitor and manage product performance, including profitability, usage, risk, and customer satisfaction
• Lead product enhancement initiatives and collaborate with marketing to develop product demos
• Maximize non-interest income through strategic sales activities and fee collection
• Manage controllable expenses to optimize profitability
• Provide expert-level support to Treasury Management customers and internal partners
• Ensure compliance with all regulatory and internal training requirements

Treasury Management Sales Enablement Officer

Accountant

• Prepare and file sales and property tax returns across multiple jurisdictions throughout the US.
• Perform general ledger account reconciliations and prepare related journal entries.
• File unclaimed property reports and ensure compliance with state regulations.
• Verify and process property tax bills; upload data into the accounts receivable system.
• Export/import customer data between tax systems, billing platforms, and Excel.
• Respond to customer inquiries regarding tax bills in coordination with customer service.
• Communicate professionally with taxing authorities via phone and email.
• Maintain a nationwide tax calendar to ensure timely filings and payments.
• Register with new taxing authorities and manage compliance documentation.
• Conduct tax research related to sales and property tax issues.
• Support month-end close and annual audit processes.
• Support the Income Tax function by making estimated payments, filing extensions, and preparing import files to record changes to fixed assets.
• Complete ad hoc financial analysis and reporting requests.

Indirect Tax Accountant

Financial Planning and Analysis

• Reviews & researches suspected fraud notices for all areas received through internal and external sources to determine fraud.
• Investigates fraud activity, reports, and documents as required per regulatory guidance for each fraud type.
• Identify fraud patterns and communicates trends to management.
• File/Research and Understand ‘disputes/returns’ for POS, ATM, Wire, ACH, Online transactions, Checks, etc.
• Report ‘real time’ fraud-related activity; ensuring that the affected UCBI area/branch is notified.
• Ensure the investigation of all accounts assigned and make sure all efforts are recorded in Financial Intelligence platform (Verafin).
• Interacts with customers either victimized or suspected of fraud and performs appropriate actions required based on the case type while providing a positive customer experience.
• Employ letter, phone, and e-mail contact with customers/branches throughout the investigative process.
• Work with Legal team and Corporate Security on case building and/or pulling information for fraud cases for law enforcement or court requests.
• Elevate to department management all issues requiring approval outside of the authority of the Financial Investigator’s position and all issues that may adversely affect United Community Bank.

Financial Investigator I

Recruitment

• Oversee the entire recruitment process, from talent exploration to interviewing to offers
• Collaborate closely with hiring managers, division leaders, and other key stakeholders to deeply understand talent needs, align recruiting efforts with business goals, and provide guidance where needed.
• Foster a positive and memorable candidate journey by providing exceptional communication, support, and guidance throughout the application and interview process.
• Conduct thorough and insightful interviews, evaluating candidates based on their knowledge, skills, and abilities.
• Elevate United Community’s reputation as an employer that values belonging and inclusion.
• Develop and manage innovative recruiting programs, including internships and other initiatives aimed at attracting emerging talent.
• Ensure high confidence in TA metrics through effective requisition management and governance activities.

Talent Acquisition Specialist

• Provide state‑level leadership over underwriting and portfolio management
• Oversee credit analysis, risk ratings, deal structures, and ongoing portfolio monitoring
• Drive accountability and performance through coaching, quality scorecards, and collaboration

State Portfolio Manager

• Provide leadership, direction, and day-to-day management for mortgage loan closers and employees supporting the closing function
• Ensure loan closing packages are prepared and delivered accurately and on time, in compliance with federal, state, investor, and internal requirements
• Oversee team production to ensure loans are closed within expected timelines and regulatory parameters
• Resolve daily escalations related to individual loans and ensure timely communication with all internal and external stakeholders
• Maintain a strong understanding of mortgage products, policies, and processes including GSE, FHA, VA, USDA, Construction-to-Permanent, Down Payment Assistance (DPA), and portfolio products
• Build strong partnerships across Sales and Operations to promote a seamless, client-focused mortgage process
• Organize and lead regular team meetings, pipeline reviews, and training sessions
• Coach, develop, and provide feedback to closing team members to support performance, engagement, and professional growth
• Recruit, develop, and retain high-performing closing team members and support succession planning efforts
• Analyze mortgage loan files to identify missing or discrepant information and collaborate with internal and external partners to ensure accuracy
• Personally handle overflow loan closings as needed to support business demands
• Ensure all workflow processes are maintained in accordance with United Community Bank policies and procedures
• Prepare and respond to audit and quality control reviews, including regulatory audits and CRA requirements

Mortgage Loan Closing Manager

Project Manager

• Lead planning and execution of complex, enterprise ‑ level strategic projects requiring interaction with senior management.
• Provide portfolio ‑ level oversight across all internal Bank projects and support project sponsors and owners in successful execution.
• Assist stakeholders in the development of business cases, project requests, and definition of project scope, goals, and deliverables.
• Develop project plans, assign tasks, manage daily work efforts, and ensure accuracy and quality through continuous oversight.
• Track key project milestones and adjust resources or plans to meet stakeholder expectations.
• Communicate project expectations, risks, and status clearly to team members and business partners.
• Proactively identify risks, manage scope changes, and implement contingency plans as needed.
• Apply PMO methodology consistently while enforcing project standards and minimizing project risk exposure.
• Deliver clear, engaging, and well ‑ organized presentations to stakeholders at all levels.
• Collaborate with departments including Accounting, IT, HR, and Operations to ensure alignment and execution success.
• Develop and conduct training on PMO processes; promote portfolio management best practices across the Bank.
• Create and send system ‑ generated and customized reporting with analytical insights to program participants.
• Support the Project & Change Management Director with reporting and other key PMO activities.
• Perform additional duties as assigned.

Risk

• Evaluate and monitor applicable risks across designated business areas and ensure RCSAs and other risk assessments—such as those for new products and services—appropriately reflect risks and controls.
• Collaborate with business units to recommend improvements and ensure alignment with UC’s strategic objectives and risk appetite.
• Support the Director of ERM and KRI dashboard owners in developing, maintaining, and reporting Key Risk Indicators (KRIs), including risk appetite measures, targets, tolerances, and limits.
• Manage the KRI Action Plan process and lead documentation efforts including root-cause analysis and industry benchmarking.
• Monitor enterprise issues management systems, generate detailed reporting for stakeholders, and provide effective challenge.
• Enhance risk reporting processes supporting enterprise risk appetite and executive/board-level risk reporting.
• Prepare high-quality reports and presentations for the Enterprise Risk Committee, Risk Management Committee, and Board Risk Committee.
• Assist in the development, maintenance, and enhancement of Risk Management policies, procedures, and frameworks.
• Serve as a key liaison between ERM and the Data Governance Program, supporting governance design and reporting practices.
• Provide system administration support and design for Enterprise Risk and Control Governance system modules.
• Engage in special projects or other assignments as directed by the Director of Enterprise Risk Management.
• Promote United Community Bank’s culture and values.
• Complete all required compliance training including BSA/AML.
• Other duties as assigned (job responsibilities may change at any time).

Senior Enterprise Risk Officer

Operations

• Analyze large and complex data sets, identifying trends and key drivers of business performance.
• Design and develop reports to visually communicate insights to stakeholders across Loan Operations.
• Collaborate with teams across the department to understand data needs and coordinate with the Chief Data Office to implement customized reporting solutions.
• Interpret data visualizations and present insights and recommendations to senior leaders.
• Develop and maintain data quality standards to ensure accuracy and consistency across systems.
• Assist in facilitating non ‑ PMO project meetings, including regular status meetings and working sessions.
• Assist in building and executing non ‑ PMO project plans, timelines, and resource coordination.
• Support data and reporting needs tied to mergers/conversions, regulatory reviews, audits, compliance requirements, and quality assurance.
• Support project team members with responsibilities and deliverables throughout assigned projects.
• Participate in all required compliance training, including Bank Secrecy Act/AML training, as well as internal and external training programs, online trainings, meetings, and seminars.
• Perform other duties as assigned; responsibilities may change at any time with or without notice.

Loan Operations Analyst

Senior Project Manager

• Develop strategies for maintaining and further penetrating existing accounts
• Execute strategies with calls, visits, needs assessments, customer qualification, and follow-up to maintain, enhance, and expand customer relationships
• Respond promptly to customer issues, questions, and concerns
• Analyze financial statements
• Make financing proposals and negotiate terms and conditions for loans, leases, etc.
• Actively cross-sell bank products
• Interact with loan review
• Exercise strong credit and pricing skills, making recommendations for credits above assigned authority and decisions for credits within assigned authority
• Maintain community involvement
• Sponsor loan requests through the appropriate credit approval process
• Maintain and build account profitability with assigned clients by providing core banking products and services
• Manage administrative tasks, including credit analysis and processing
• May be asked to fill other credit roles as needed by the immediate supervisor
• Perform quarterly check-ins along with an effective management plan consisting of goals for staff

Commercial Lending Division Manager

• Assist in the preparation of financial forecasts and plans.
• Develop reports and analysis from forecast and other systems.
• Maintain database extracts and related analysis from general ledger, leasing, and forecast systems.
• Manage expense allocation methodologies and processes.
• Prepare analyses for corporate strategic initiatives.
• Prepare business unit or segment profitability analysis.
• Support preparation, reconciliation, and distribution of responsibility reports.
• Perform ad hoc analysis accurately and timely.