Customer Service Specialist

United Community Bank

Customer Service Specialist handling banking requests, debit cards, digital banking, and Bill Pay support. Serving United Community Bank customers through phone and digital contact-center channels.

Posted 8/20/2026full-timeBlairsville • 🇺🇸 United StatesJunior💰 $32,146 - $45,185 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and banking operations, with a strong focus on problem-solving, communication, and attention to detail. Proficient in handling customer inquiries across multiple channels while maintaining compliance with banking regulations.

Highest-signal resume keywords

Customer Service ExperienceBank Operations KnowledgeMicrosoft Office ProficiencyStrong Communication SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Banking OperationsCustomer ServiceCheck ProcessingDebit Card MaintenanceOnline Banking SupportBill Pay SupportAttention to DetailMultitaskingAnalytical SkillsCompliance Training

Soft Skills

Interpersonal SkillsTeam CollaborationCompassionate CommunicationDecision-MakingAdaptability

Tools & Technologies

Microsoft OfficeContact Center SoftwareSecure Messaging SystemsOnline Banking Platforms

Certifications & Qualifications

Bank Secrecy Act TrainingAnti-Money Laundering Training

Industry Keywords

Retail BankingCustomer ExperienceHigh-Call-Volume EnvironmentFinancial ServicesBilingual Spanish

About the role

Key responsibilities & impact

Complete customer service requests through phone, chat, secure message, and email
Process check orders, stop payments, account maintenance, and check and statement requests
Handle debit card maintenance, including limit increases, card closures/reorders, and travel notices
Support and resolve complex debit card issues
Provide Online/Mobile Banking and Bill Pay support and troubleshooting for consumer and business customers
Meet or exceed personal scorecard goals contributing to department objectives
Create positive customer experiences across all support channels
Interact professionally and compassionately with customers and coworkers while representing United Community Bank
Assist with mentoring teammates and create or contribute to training resource materials
Support email, chat, secure message, and telephone customer channels
Develop a specialized support niche as a subject matter expert when needed
Seek, refer, and/or sell bank products and services aligned with customer needs
Complete assigned training and maintain thorough knowledge of bank products and services
Maintain reliable attendance to support team performance goals
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
1–3 years of banking, bank operations, retail, or customer service experience required
Able to work a set or rotating schedule that may include evenings and Saturdays
Proficient in Microsoft Office programs and able to operate standard office equipment
Excellent interpersonal and communication skills
Strong verbal and written communication skills
Strong computer and technology skills
Ability to thrive in a high-call-volume, fast-paced work environment
Skilled at handling and navigating customer complaints
Ability to closely and accurately follow established processes and procedures
Ability to multitask
Strong attention to detail and accuracy
Strong analytical and problem-solving skills with sound judgment
Ability to make informed decisions quickly and troubleshoot issues
Ability to work well in a team environment
Must pass a criminal background and credit check
Must complete Contact Center training and required compliance training, including Bank Secrecy Act/anti-money laundering training
Up to 25% travel may be required
Bachelor’s degree, 1–3 years of bank operations experience, retail or commercial banking experience, prior contact center experience, electronic communication experience, and bilingual/fluent Spanish are preferred or a plus

Benefits

Comp & perks

Schedule flexibility to work evenings and weekends as needed
Training programs, online training, meetings, seminars/conferences, and compliance training
Reasonable accommodations for individuals with disabilities
Equal Opportunity Employer