Retail Sales and Service Deposit Program Manager

United Community Bank

Deposit platform manager optimizing Terafina account opening for a Greenville bank. Managing workflows, compliance controls, reporting, testing, vendors, and continuous improvement.

Posted 8/12/2026full-timeGreenville • South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $68,287 - $113,209 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing deposit account opening platforms, including system configuration, workflow management, and compliance with regulatory requirements. Proven ability to lead cross-functional initiatives, enhance customer experience, and produce detailed reporting on operational performance.

Highest-signal resume keywords

Deposit Account Opening ManagementSystem Configuration and AdministrationVendor Relationship ManagementRegulatory Compliance KnowledgeData Analysis and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationWorkflow ManagementUser Acceptance Testing (UAT)Project ManagementFraud Prevention ControlsBusiness Process ImprovementDeposit Product KnowledgeOperational ReportingChange ManagementCustomer Onboarding Processes

Soft Skills

Analytical Problem-SolvingExcellent CommunicationCollaboration Across DepartmentsAttention to DetailOrganizational Skills

Tools & Technologies

Microsoft OfficeExcelPower BIPowerPoint

Industry Keywords

Banking OperationsDigital Account OpeningFinancial ServicesComplianceRisk Management

About the role

Key responsibilities & impact

Serve as the primary business administrator and subject matter expert for the Terafina deposit account opening platform
Manage system configuration, workflows, forms, disclosures, product setup, and business rules
Coordinate system upgrades, enhancements, patches, and vendor releases
Maintain system documentation, procedures, and operating standards
Partner with Technology and vendors to resolve system issues and implement improvements
Lead cross-functional initiatives related to deposit account opening, onboarding, and customer acquisition processes
Evaluate workflows and identify opportunities for efficiency, automation, and improved customer experience
Implement new products, features, integrations, and regulatory requirements within the platform
Coordinate project plans, timelines, testing activities, and stakeholder communications
Monitor system performance and recommend enhancements supporting business growth
Develop and maintain management reporting on deposit account opening performance
Produce operational, compliance, risk, and executive reporting
Monitor KPIs and trends to identify process improvement opportunities
Support ad hoc reporting requests from leadership, operations, compliance, risk, and audit teams
Ensure account opening workflows comply with regulatory requirements and Bank policies
Implement and maintain system controls with Compliance, Risk, and Fraud teams
Manage fraud prevention workflows and account opening monitoring rules
Support internal and external audits and regulatory examinations
Review system access and user entitlements periodically
Lead user acceptance testing for upgrades, enhancements, and vendor releases
Develop test plans, test scripts, and results documentation
Ensure successful implementation of system changes with minimal operational disruption
Maintain change management documentation and release communications
Serve as an escalation point for complex system-related issues
Advise business partners on account opening processes and platform capabilities
Work with the training team to identify process and knowledge gaps
Manage Terafina and related vendor relationships, reviews, assessments, issue resolution, and service improvements

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Information Systems, Banking, or a related field preferred; equivalent relevant work experience will be considered
5+ years of experience in banking operations, digital account opening, deposit operations, system administration, business systems management, or related financial services
Experience administering or supporting customer onboarding, deposit account opening, or workflow management systems preferred
Experience managing vendor relationships, software implementations, system upgrades, or business process improvement initiatives
Strong knowledge of deposit products, account opening regulations, fraud controls, and customer onboarding processes
Strong analytical and problem-solving abilities
Experience with system configuration, testing, and user acceptance testing (UAT)
Ability to manage multiple projects and priorities simultaneously
Excellent written and verbal communication skills
Ability to collaborate across departments and with external vendors
Strong reporting and data analysis skills
Proficiency with Microsoft Office, including Excel, Power BI, and PowerPoint
Strong attention to detail and organizational skills
Must pass a criminal background and credit check
Ability to work evenings and weekends as needed
Ability to travel up to 10%

Benefits

Comp & perks

Schedule flexibility to work evenings and weekends as needed
Up to 10% travel
Reasonable accommodations for individuals with disabilities
Equal opportunity employment