Customer Service Specialist

United Community Bank

Customer Service Specialist supporting United Community Bank customers through phone, chat, secure message, and email. Processing banking requests, troubleshooting digital and debit card services, and resolving customer issues.

Posted 8/11/2026full-timeLaurens • South Carolina • 🇺🇸 United StatesJunior💰 $32,146 - $45,185 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and banking operations, with a strong focus on problem-solving, communication, and attention to detail. Proficient in handling customer inquiries across multiple channels while maintaining compliance with banking regulations.

Highest-signal resume keywords

Customer Service ExperienceBank Operations KnowledgeBilingual Spanish SkillsMicrosoft Office ProficiencyContact Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Banking OperationsCustomer ServiceProblem-SolvingAttention to DetailMultitaskingAnalytical SkillsTechnical SkillsProcess AdherenceComplaint HandlingPerformance Goal Achievement

Soft Skills

Interpersonal SkillsCommunication SkillsTeam BuildingCollaboration SkillsProfessional Telephone Etiquette

Tools & Technologies

Microsoft OfficeEmail CommunicationChat SupportSecure MessagingOnline Banking Support

Certifications & Qualifications

Contact Center Training ProgramsBank Secrecy Act Training

Industry Keywords

BankingRetail BankingCommercial BankingCustomer ExperienceHigh-Call-Volume Environment

About the role

Key responsibilities & impact

Complete customer service requests through phone, chat, secure message, and email
Process check orders, stop payments, account maintenance, and check and statement requests
Handle debit card maintenance requests, including limit increases, card closures/reorders, and travel notices
Support and resolve complex debit card issues
Provide Online/Mobile Banking and Bill Pay support and troubleshooting for consumer and business customers
Meet or exceed personal scorecard goals contributing to department goals
Create a positive customer experience across all support channels
Interact professionally and caringly with customers and co-workers while representing United Community Bank
Assist with mentoring teammates and creating or contributing to training resource material
Support email, chat, secure message, and telephone channels
Develop a specialized support niche as a Subject Matter Expert when applicable
Seek, refer, and/or sell bank products and services aligned with customer needs when applicable
Complete assigned training and maintain thorough knowledge of bank products and services
Maintain reliable attendance to support team performance goals
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
1–3 years of banking, bank operations, retail, or customer service experience required
1–3 years of experience in one or more bank operations functions preferred
1–3 years of retail or commercial banking experience preferred
Previous Contact Center experience is a plus
Experience with email, chat, or other electronic communication preferred
Bilingual and/or fluent Spanish verbal and written skills are a plus
Ability to work a set or rotating schedule that may include evenings and Saturdays
Proficient in Microsoft Office programs and able to operate standard office equipment
Excellent interpersonal and communication skills
Professional and welcoming telephone etiquette
Strong verbal and written communication skills
Strong computer and technology skills
Ability to thrive in a high-call-volume, fast-paced environment
Skilled at handling and navigating customer complaints
Ability to closely and accurately follow established processes and procedures
Team building and collaboration skills
Ability to multitask
Strong attention to detail and accuracy
Strong analytical and problem-solving skills with sound judgment
Ability to make informed decisions quickly, troubleshoot issues, and provide solutions
Ability to achieve individual performance goals
Successful completion of Contact Center training programs, including BVS courses and periodic quizzes
Participation in required compliance training, including Bank Secrecy Act/anti-money laundering training
Must pass a criminal background and credit check

Benefits

Comp & perks

Schedule flexibility to work evenings and weekends as needed
Training programs, online training, meetings, and seminars/conferences
Reasonable accommodations for individuals with disabilities
Equal Opportunity Employer