Treasury Sales Support Associate

United Community Bank

. Serve as a primary point of contact for Treasury Management customers, including complex corporate relationships, delivering high-quality service and issue resolution .

Posted 6/16/2026full-timeGallatin • Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $22 per hourWebsite

About the role

Key responsibilities & impact

Serve as a primary point of contact for Treasury Management customers, including complex corporate relationships, delivering high-quality service and issue resolution
Manage a high volume of inbound and outbound client communications while maintaining accuracy, responsiveness, and professionalism
Oversee the end-to-end delivery and support of Treasury Management products and services, including onboarding, maintenance, and enhancements
Coordinate with internal partners (Treasury Officers, Inside Sales, Sales Enablement and Billing) to ensure alignment and seamless client experience
Prepare, validate, and maintain all required client documentation, including setup forms, agreements, and service-related records in designated systems
Ensure accurate and timely completion of implementations, service requests, and account maintenance activities in accordance with established service level agreements (SLAs)
Proactively identify, troubleshoot, and resolve issues to prevent customer impact, operational delays, or risk exposure
Support customer with system access, product usage, and technical inquiries, including assistance with hardware and software setup when applicable
Provide client education, onboarding support, and ongoing guidance on Treasury products and services
Deliver and maintain all client-facing materials, including user guides, instructions, and reference documentation
Validate and support Treasury Management billing processes, including account analysis, fee accuracy, and resolution of billing inquiries
Collaborate with Treasury Officers and Inside Sales to ensure pricing, billing setup, and service delivery align with client agreements
Monitor client activity and interactions to identify potential risks, fraud concerns, or control gaps, and escalate as appropriate
Facilitate smooth transitions between onboarding and ongoing support, ensuring continuity of service and client satisfaction
Provide cross-functional support across Treasury Management teams as needed to meet operational demands

Requirements

What you’ll need

High school diploma or equivalent required; four-year degree in a business-related field preferred or equivalent education and related training
3+ years’ experience banking required
3+ years’ customer service, call center, treasury management or operations experience required
Excellent communication skills required
Ability to multi-task required
Strong computer and technology skills required
Strong analytical and problem solving skills with demonstrated capacity for sound judgement
Ability to work independently, be well organized, and manage detailed work assignments with a high degree of accuracy

Benefits

Comp & perks

We are an Equal Opportunity Employer
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Treasury Managementcustomer servicecall center operationsaccount maintenancebilling processesissue resolutiondocumentation managementdata analysistechnical supportonboarding

Soft Skills

communicationmulti-taskinganalytical thinkingproblem solvingorganizational skillsindependenceattention to detailprofessionalismclient educationcollaboration