Unimed

Financial Planning and Analysis

• Receive and organize documents for payment.
• Assist in processing payments for the cooperative's obligations.
• Process and send electronic files to the appropriate financial institutions.
• Verify, file and close batches containing settled documents.
• Provide service to clients and suppliers, internal and external, according to received financial requests.
• Perform daily reconciliation of clients' collection credits.
• Collect outstanding payments from delinquent clients through the available communication channels.
• Assist with the contract termination process for delinquent clients, as well as the reactivation process when necessary.
• Support negotiation of client debts.
• Provide in-person support to clients who require assistance with financial matters related to their contracts, accepting payments for debt settlement.
• Daily reconcile and close amounts received from clients using the system.
• Generate and send electronic and/or manual files for the purpose of removing client data from credit protection agencies.
• Perform administrative activities for Accounts Payable and Accounts Receivable.
• Handle internal and external requests using the available tools.

Finance Assistant – Affirmative Action for Persons with Disabilities

Auditor

• Perform operational tasks using the information tools and systems of Unimed Porto Alegre, the Unimed System, and other necessary systems;
• Initiate and respond to contacts with internal and external clients related to the process, aiming to enable alignment and problem resolution within the cooperative and the Unimed system;
• Analyze client complaints received that relate to audit processes;
• Interact with other audit professionals (physicians, nurses, administrative staff, pharmacists, social workers, speech therapists, and psychologists);
• Receive, control, and digitize documents submitted by providers, sorting and filing them afterward;
• Analyze and validate system denials (glosas) according to payment and non-payment rules;
• Conduct audits to identify opportunities for alignment in hospital and Unimed processes, seeking to enhance their training and capabilities;
• Audit medical and hospital expense charges submitted by the Unimed System and hospitals, with a care-focused perspective, assessing whether they comply with current rules and agreements;
• Perform data entry, adjustments, or credits of healthcare accounts;
• Populate, generate, review, and print control spreadsheets and reports, correcting any errors;
• Monitor and meet deadlines and process indicators, and act proactively to resolve issues;
• Serve as a communication facilitator with the Unimed System, ensuring process agility.

Audit Assistant – Candidate with Disabilities

Data Analyst

• Promote and engage cooperative members in the Cooperative’s projects, aiming to ensure the sustainability of the business;
• Provide support for processes related to PVC and Medical Segmentation, alongside the member services team;
• Assist in structuring and implementing the phases of PVC and the roll-out of Medical Segmentation;
• Perform analyses and breakdowns of PVC and Medical Segmentation results;
• Support the analysis of process and project KPIs for the area and propose solutions;
• Create, implement, and monitor indicators, ensuring visual management across the entire PVC and Medical Segmentation process;
• Orchestrate improvement action plans, supporting the operationalization of initiatives and tracking results;
• Propose and carry out activities related to the Medical Segmentation, Physician Fees, and PVC workstreams, monitoring deadlines and outcomes;
• Build relationships with cooperative members regarding PVC, proactively approaching members to generate value around PVC and the relationship area’s activities, with support from Segmentation;
• Work together with other areas to evaluate and monitor the maturity level of processes related to PVC and Medical Segmentation;
• Support the relationship team whenever needed within the defined scope and responsibilities;
• Maintain the PVC risk management spreadsheet and its mitigation actions, as well as execute the defined actions.

Cooperative Member Relationship Analyst III – Data Analysis

Support Engineer

• Attend and register low-complexity tickets through official channels (ITSM), ensuring required fields are correctly filled (category, system, description, impact, and attachments);
• Follow defined procedures and scripts to resolve simple incidents, such as access issues, passwords, email, printing, Teams, and peripherals;
• Collect basic information for problem analysis, such as screenshots, error messages, time of occurrence, and description of the impact;
• Support the update and creation of simple content in the knowledge base (FAQs and guides), under the guidance of more experienced analysts;
• Escalate tickets to higher support levels when necessary, following defined criteria;
• Provide basic on-site support to users, when applicable, assisting with problem identification and reproduction;
• Monitor your ticket queue, organizing requests by priority and flagging potential delay risks;
• Participate in team meetings, sharing questions, learnings, and day-to-day challenges;
• Assist in the execution of simple changes, following predefined instructions and checklists;
• Keep tickets updated, correctly recording the actions taken and clearly documenting the solution applied.

Finance Assistant – Affirmative Action for Persons with Disabilities

Audit Assistant – Candidate with Disabilities

Cooperative Member Relationship Analyst III – Data Analysis

Support Technician – Reserved for People with Disabilities