Unimed

Analyst

• Monitor, review and propose actions related to strategic and tactical OKRs and KPIs, evaluating results and process effectiveness.
• Analyze opportunities for process improvements, promoting internal optimizations and integration with other areas of the company.
• Guide and support teams in building and refining rules, controls and practices.
• Act as the Medical Audit point of reference to enhance Operational Efficiency.
• Lead the implementation of new tools, technologies, and validation of automation systems.
• Provide technical leadership for process improvement initiatives.

Planning Analyst, III

Counselor

• Conduct virtual and home visits, as well as visits at Unimed facilities
• Monitor the clinical care process
• Promote routines aligned with a culture of quality and patient safety
• Audit and evaluate processes with a focus on continuous improvement
• Monitor patients with chronic diseases and/or other conditions
• Record interventions and patient progress in designated systems/platforms
• Oversee the implementation of action plans and care plans for approved projects
• Generate and analyze program indicators, proposing improvements and action plans
• Manage individual patient care plans

Health Program Coordinator – Home Visitor

• Analyze clinical data to understand patterns, identify opportunities, and support decision-making related to care rules and parameters;
• Identify opportunities to create new rules and review existing rules, contributing to the improvement of clinical rule workflows and process efficiency;
• Gather, organize and analyze data, structure information, and prepare materials and presentations to support discussions and decisions with leadership and relevant areas;
• Enable the implementation of parameters and business rules in systems, performing maintenance, testing and follow-ups necessary to ensure correct rule functioning;
• Work collaboratively with clinical, medical, operational and information technology teams to design and implement rules that help optimize costs and automate processes;
• Provide internal support to departments regarding rule sets, parameterizations and best practices related to the use of systems and business rules;
• Support managers and strategic areas of Unimed Porto Alegre by organizing and providing information related to processes, rules and parameterizations, contributing to analyses, negotiations and process improvements;
• Monitor area processes through indicators, supporting the identification of improvement opportunities and the evolution of management controls;
• Lead, together with business areas and IT, the alignments necessary for the implementation or revision of business rules;
• Oversee the implementation of initiatives and projects related to the area, following the cooperative's project management stages and practices;
• Periodically review and update the area's standard operating procedures (SOPs), ensuring organization, standardization and clarity in processes.

Planning Analyst II

Recruitment

• Support resume screening processes and analysis of behavioral profiles
• Conduct and assist in group exercises and collective interviews
• Attend individual interviews, internal and external, alongside the Recruitment & Selection team
• Support the organization, facilitation, and follow-up of workshops and learning programs
• Assist with schedule management and coordinate interview scheduling
• Participate in team meetings, contributing ideas and observations
• Support initiatives and projects in the area focused on candidate experience and process improvement

Intern in Recruitment and Selection

Support Engineer

• Ensure the efficient and continuous operation of systems;
• Provide Tier II technical support for end users, resolving complex issues related to digital products;
• Perform preventive and corrective maintenance on systems to ensure availability and proper performance;
• Deliver and develop training for end users and Tier I support staff, ensuring they understand how to use systems effectively;
• Manage incidents reported by users, following troubleshooting procedures and escalating when necessary;
• Monitoring and Alerts: Configure and tune monitoring tools;
• Maintain up-to-date technical documentation about the systems, including support procedures and troubleshooting guides;
• Work collaboratively with software development teams to ensure end-user needs are addressed in the systems;
• Ensure systems comply with the cooperative's specific standards and regulations.

Support Analyst II – Systems Support

Data Scientist

• Apply techniques for selecting, handling and analyzing data, as well as building machine learning algorithms and using generative AI (OCR and agents) to improve decision-making across the Cooperative’s areas;
• Provide supporting information to guide strategic business discussions;
• Proactively search for patterns and trends that contribute to better outcomes for the Cooperative and the health of beneficiaries;
• Evaluate the effectiveness and accuracy of new data sources and data collection techniques;
• Know and adhere to the company’s mission, principles, values, policies and objectives, complying with established rules to help achieve set goals, promote sustainable development and improve service to internal and external customers;
• Ensure compliance with process-related policies to strengthen the organizational culture.

Marketing

• Desenvolver conceitos criativos, roteiros e textos para campanhas internas e externas, com foco em branding e performance.
• Criar conteúdos e mensagens para canais digitais: redes sociais, sites, landing pages, apps, e-mail marketing, mídia display, banners e outras plataformas.
• Redigir textos claros, persuasivos, acessíveis e alinhados a objetivos estratégicos.
• Criar e manter guidelines de linguagem, mensagens-chave e tom de voz.
• Refinar e revisar textos, garantindo coerência, qualidade e adequação aos diferentes públicos.
• Trabalhar com SEO e melhores práticas para aumentar relevância, tráfego orgânico e experiência do usuário.
• Criar roteiros e scripts para vídeos, animações, spots e apresentações.
• Colaborar com a área de performance na construção de campanhas orientadas a conversão.
• Trabalhar em dupla com DA no desenvolvimento de key visuals, campanhas e rotinas de social media always on.
• Interagir com times internos e parceiros externos, garantindo integração e consistência de narrativa ao longo dos projetos.
• Participar de reuniões e rituais de equipe, contribuindo com visão crítica e soluções criativas.
• Acompanhar tendências de linguagem, cultura digital, comportamento e tecnologia.

Analista Marketing III

Operations

• Control, audit, and resolve inconsistencies in electronic time clocks and work schedules.
• Ensure accurate time and attendance tracking for employees.
• Monitor and update payroll systems, seeking automation and process improvements.
• Provide technical guidance and mentor less-experienced team members within the unit.
• Track and monitor personnel administration indicators.
• Prepare management reports on labor costs, payroll charges, and area metrics.
• Serve as technical support for managers on labor law matters and HR practices.
• Establish and update standard operating procedures in accordance with the company’s quality policy.
• Assist employees by clarifying questions related to their work processes.
• Respond to labor inspections by planning and organizing the team’s response and reporting to Management.

Operations Analyst GP III – Time and Attendance Control

• Develop and lead creative concepts for internal and external campaigns.
• Create and produce assets for digital channels and on- and off-line campaigns (posts, stories, banners, videos, print materials, presentations, etc.).
• Work closely with project, performance and content teams, ensuring consistency and coherence across all touchpoints.

Senior Marketing Analyst

• Ensure the efficient and continuous operation of systems
• Provide Level II technical support to end users and healthcare professionals (on-site on some days of the week), resolving complex issues related to clinical systems
• Perform preventive and corrective maintenance on clinical systems to ensure availability and proper performance
• Develop and deliver training for end users and Level I support staff, ensuring they can use clinical systems effectively
• Manage incidents reported by users, following troubleshooting procedures and escalating when necessary
• Maintain up-to-date technical documentation for clinical systems, including support procedures and troubleshooting guides
• Collaborate with software development teams to ensure end-user needs are addressed in clinical systems
• Ensure clinical systems comply with healthcare-specific standards and cooperative regulations

Analista de Suporte II – Pleno

• Perform analyses for process simplification and improvement, including development of As-Is and To-Be views, Value Stream Mapping (VSM), and construction of action plans based on prioritization tools (such as GUT and Effort x Impact).
• Apply knowledge of process automation tools to identify and recommend solutions that deliver greater operational efficiency.
• Proactively and disruptively identify improvement opportunities using market research, benchmarks, technical references and specialized literature.
• Conduct data and financial analyses applying statistical concepts, and support product evaluations using tools such as Blueprint.
• Act as a technical and consultative reference for business areas, ensuring a systemic view across internal initiatives and strategic planning through consistent use of data and situational leadership.
• Promote and disseminate process management best practices (such as Lean Six Sigma, SIPOC, among others) and problem-solving methodologies (DMAIC, A3, FCA), supporting training and capability development across areas.