UMB Bank

Manager

• Coach associates on performance; including proactive sales conversations, operational items and customer interactions
• Assisting or providing guidance on how to handle complex account maintenance and resolve customer escalations
• Collaborate with internal partners, such as small business officers, mortgage officers, private wealth manager and others
• Receiving continued education and training empowering you to meet individual sales performance and operational goals

Branch Manager

Financial Planning and Analysis

• Serve as the investment management subject matter expert within a team of professionals.
• Play a crucial part in the development, maintenance, and oversight of the investment strategy and asset allocation for clients serviced by the Private Wealth Management team.
• Focus on serving individuals and families with at least $3 million in investable assets.
• Oversee the management of investment advisory accounts on a discretionary basis.

Senior Investment Strategist – Private Wealth

Banker

• Asking personalized questions to convert transactions, account maintenance and other routine service requests into cross-sell conversations that deepen client relationships while meeting the customers needs
• Personally creating sales opportunities by calling leads, visiting businesses to offer workplace banking, and developing referral networks
• Achieving daily key performance metrics while balancing competing priorities
• Learning processes like transactions, managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards
• Other job duties as assigned

Personal Banker

• Asking personalized questions to convert every customer interaction into an opportunity to learn more about their financial goals and connect them to solutions that will meet their needs
• Individually creating and managing a successful loan pipeline with strong closing conversions by focusing time and efforts on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans and mortgage referrals
• Creating sales opportunities and growing UMB's customer base by applying keen product knowledge to source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing
• Learning processes like transactions, managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards
• Challenging your daily key performance metrics to elevate personal goals, while balancing competing priorities and providing the unparalleled customer experience
• Other duties as assigned

Personal Banker II

• Asking personalized questions to convert transactions, account maintenance and other routine service requests into cross-sell conversations that deepen client relationships while meeting the customers needs
• Personally creating sales opportunities by calling leads, visiting businesses to offer workplace banking, and developing referral networks
• Achieving your daily key performance metrics while balancing competing priorities
• Learning processes like transactions, managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards
• Other job duties as assigned

Account Manager

• Act as the main point of contact for clients and ensure unparalleled customer experience
• Provide highly complex support to the largest trustee clients with complex needs
• Resolve complex administrative issues and provide support to senior client staff
• Support existing institutional/corporate trust accounts including billing, facilitating transaction closing, handling cash, and investment transactions
• Collaborate with internal groups to ensure client accounts are compliant and administered properly

Corporate Trust Relationship Manager – III

General

• Build long-term client relationships and enhance existing relationships through quality customer service
• Provides proper fiduciary administration for all aspects of assigned accounts, including probate estates, conservatorships, personal trusts (inter vivos and testamentary), custody, agency, IRA, and other assigned accounts
• Develop, maintain and manage both internal and external relationships to increase revenue from assigned book of accounts
• Ensures compliance with the Bank's fiduciary duties in the administration of estate, trust, IRA and custody accounts
• Provides solution-oriented planning for clients and coordination of wealth strategy planning goals and objectives
• Provides investment management services for clients when appropriate
• Maintains current knowledge of UMB policies and procedures, state and federal laws and regulations

Trust Officer

• Operate within the Loan Review Charter and Loan Review Manual as approved by the UMBFC Board Risk Committee
• Conduct individual loan reviews within the schedule determined by the Director and approved by the Risk Committee
• Review individual loans and loan portfolios to: Ensure underwriting credit analysis is sound and justifies/mitigates the identified credit risk
• Assess the overall quality of the loan portfolio and the adequacy of loan administration practices by reviewing a pool of individual loans
• Ensure risk rating reliability and timeliness of rating changes
• Identify actual and potential loan problems at the earliest possible time and make recommendations to remediate credit weaknesses
• Measure compliance with established policies/procedures and with laws and regulations
• Interact with loan officers, commercial team leaders, and commercial group managers to discuss and evaluate individual credits, compliance with policy, and appropriateness of loan administration functions
• Act as Reviewer in Charge by coordinating the review process of a lending unit or portfolio of loans
• Consolidate the data from the individual loans review
• Write the Loan Review Report
• Present findings to senior and executive management
• Assist with training, development, and mentoring of new associates in the department.

Senior Loan Review Officer

• Generates new business opportunities and manages a customer portfolio defined in the business plan
• Acts as the primary contact for new or existing customers, presenting formal product proposals
• Maintains ongoing prospects for new business development
• Builds customer relationships and gains loyalty by listening and responding to customers’ needs
• Delivers exceptional service in managing his/her book of business and building client relationships
• Partners with internal Portfolio Management and Research to fully understand market narrative, manager selection and monitoring, strategy decisions, and effectively communicates recommendations
• Regularly meets with clients for ongoing plan/investment reviews
• Educates and communicates with clients about market conditions, plan/account investments, performance, strategy, changes in regulatory or tax environment
• Provides consultation to plan sponsors on developing a participant education program to support the client’s objectives
• Facilitates or delivers participant education and advice
• Creates and maintains networking relationships to create a pipeline of business
• Achieves annual new business revenue goals for assigned accounts and/or territory
• Maintains client information in a CRM tool
• Understands the benefits of products and effectively differentiates UMB's Retirement Services from the competition
• Provides interdisciplinary expertise to clients when needed while partnering with bank leadership and other departments

Retirement Client Advisor

• Generates new business opportunities and manages a customer portfolio defined in the business plan
• Delivers exceptional service in managing his/her book of business and building client relationships
• Partners with internal Portfolio Management and Research to fully understand market narrative, manager selection and monitoring, strategy decisions, and effectively communicate recommendations
• Regularly meets with clients for on-going plan/investment reviews
• Educates and communicates with clients about market conditions, plan/account investments, performance, strategy, changes in regulatory or tax environment, and other factors which may influence plan decisions
• Provides consultation to plan sponsors on the development of a participant education program to support the client’s objectives
• Facilitates or delivers participant education and advice
• Creates and maintains networking relationships to create a pipeline of business
• Achieves annual new business revenue goals for assigned accounts and/or territory
• Maintains client information in a CRM tool
• Understands the benefits of products and effectively differentiate UMB's Retirement Services from the competition
• Provides interdisciplinary expertise to clients when needed while partnering with bank leadership and other departments
• Performs other duties as assigned.

Financial Crime

• Analyzing and decisioning customer transactions that represent an increased risk for money laundering, terrorist financing, or other potentially illicit activity, utilizing an automated surveillance system (Verafin) to escalate potentially reportable suspicious activity.
• Preparation of clear and concise dispositions on alerts that detail any suspicious activity detected and/or rationale for why activity is not suspicious.

BSA/AML Analyst I

Community Manager

• Represent UMB at community events and business development functions
• Promote financial awareness and identify community needs to align with product and services
• Establish and maintain referral relationships with community based organizations, internal partners, real estate agents and customers
• Recommend product or services based on feedback from the community to enhance current credit offerings
• Counsel and pre-qualify potential home buyers on credit and affordability
• Facilitate pre-qualification/pre-approval analysis, explain rate, terms, payment amount and mortgage insurance to applicants
• Provide necessary information and inform applicants of status with clear communication
• Focus efforts to expand home ownership for first time buyers
• Provide financial education trainings to serve the needs of the community
• Interact with housing agencies and government entities that focus on community lending to stay relevant to serve our community needs
• Structure and originate first mortgage loans and gather supporting documentation to meet federal, state and company regulations and policy and procedures
• Promote bank wide products and programs that focus on the communities UMB serves

Community Mortgage Banker

• Review, draft, and negotiate terms with third-party suppliers for a wide variety of services
• Partner closely with internal stakeholders including Legal, Risk, Compliance, Information Security, Finance, and Business Operations to ensure contract terms meet applicable standards
• Use contracts management software to generate and document all third-party supplier contracts
• Work with finance and associated business unit to budget and track new spend and ongoing renewals
• Assist internal stakeholders with vendor research as needed to support company initiatives
• Coordinate and participate in meetings with internal stakeholders and third-party supplier representatives during contract negotiations
• Support UMB end users with comprehension of contract terms related to moderately complex agreements

Contract Manager II

Risk

• Reviewing weekly audit request postings for Retail and Private Bank
• Evaluate all Retail and Private Banking work deemed key performance indicators regarding the operational performance of the Consumer line of business
• Communicate KPIs to Retail and Private Banking
• Administer the program to assess final errors that should be reported and reflected of consumer operational performance
• Report key performance indicators according to the frequency set in the program guidelines
• Administer weekly audit documentation requests for the retail key performance indicators
• Evaluate and review weekly audit documentation submitted by the Retail and Private Banking teams for key performance indicator reporting
• Prepare the Consumer Banking key performance indicator (KPI) dashboards for publishing to Consumer Banking teams monthly
• Monitor and maintain department email inboxes to ensure the Consumer Delivery Team is supported for key performance indicator reporting
• Develop and administer key risk indicators for Retail and Private Bank
• Other duties as assigned

Consumer Performance and Risk Analyst

Operations

• Processing a variety of duties for corporate actions in the Corporate Action Saas system
• Analyzing and completing workflow tasks
• Processing elections with great detail
• Balancing corporate action events between accounting systems and corporate action processing systems
• Supporting a large number of internal and external clients
• Assisting with peer reviews and learning multiple functions within the team

Branch Manager

Senior Investment Strategist – Private Wealth

Personal Banker

Personal Banker II

Personal Banker

Corporate Trust Relationship Manager – III

Trust Officer

Senior Loan Review Officer

Retirement Client Advisor

Retirement Client Advisor

BSA/AML Analyst I

Community Mortgage Banker

Contract Manager II

Consumer Performance and Risk Analyst

Senior Corporate Actions Operations Associate