Personal Banker II

UMB Bank

Personal Banker II role at UMB focusing on building customer relationships and recommending financial products. Providing a personalized banking experience and managing loans and customer needs.

Posted 7/10/2026full-timeSanta Fe • New Mexico • 🇺🇸 United StatesJuniorMid-Level💰 $44,685 - $54,615 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong business development capabilities and expert product knowledge to effectively engage customers and grow a personal book of business. Proficient in managing loan pipelines and providing exceptional customer experiences while adhering to industry standards.

Highest-signal resume keywords

Retail Banking Sales ExperienceNMLS RegistrationBusiness DevelopmentCustomer Relationship ManagementProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan Pipeline ManagementCross-SellingConsumer LendingBasic Math SkillsTransaction Management

Soft Skills

Customer EngagementAttention to DetailCoachingCommunicationRelationship Building

Certifications & Qualifications

HS Diploma or EquivalentNMLS Registration

Industry Keywords

Home Equity LoansUnsecured Personal LoansAuto LoansMortgage ReferralsSales-Driven Environment

About the role

Key responsibilities & impact

Asking personalized questions to convert every customer interaction into an opportunity to learn more about their financial goals and connect them to solutions that will meet their needs
Individually creating and managing a successful loan pipeline with strong closing conversions by focusing time and efforts on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans and mortgage referrals
Creating sales opportunities and growing UMB's customer base by applying keen product knowledge to source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing
Learning processes like transactions, managing a cash drawer and completing bank documentation that you consistently perform according to industry and legal standards
Challenging your daily key performance metrics to elevate personal goals, while balancing competing priorities and providing the unparalleled customer experience
Other duties as assigned

Requirements

What you’ll need

HS Diploma or equivalent
Two years of retail banking sales experience or other relevant experience
Reliable transportation and ability to work branch hours, including weekends and some evenings
Ability to obtain a NMLS registration within 90 days
Ability to learn products, services, and procedures quickly and accurately
Basic math skills and ability to problem solve while operating within established risk parameters/tolerances
Demonstrated ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships
Strong business development capabilities for proactively growing your own personal book of business by successfully using campaign offers, prospecting leads, service-to-sales conversations as well as leveraging centers of influence for referrals
Thrive in a high-energy, sales-driven team, and leverage daily coaching and feedback to polish your sales outcomes
Expert product knowledge and conversation skills to build upon your customers' needs and make a true difference in their financial lives
Communicate in a compelling manner, project a positive image, and enjoy solving problems and creating positive outcomes
Demonstrate attention to detail whether completing documents or explaining features and benefits
Enjoy coaching others as a sales mentor.

Benefits

Comp & perks

Paid Time Off
401(k) matching program
Annual incentive pay
Paid holidays
Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
Health savings, flexible spending, and dependent care accounts
Adoption assistance
Employee assistance program
Fitness reimbursement
Tuition reimbursement
Associate wellbeing program
Associate emergency fund
Various associate banking benefits