TTEC

Customer Support

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• Provide clear, accurate information to help consumers navigate healthcare options
• Manage a high volume of interactions while maintaining quality and professionalism
• Follow a set schedule, including designated breaks and lunches

Bilingual Healthcare Customer Service Representative, Tagalog-English

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

HealthCare Customer Service Representative

Insurance Customer Support Associate

• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.

Customer Support Associate

Clerk

• Fulfill customer requests with the corresponding supplies/materials
• Receive, unload, check and stock new transponder inventory, supplies, customer materials, and retrieve for distribution as requested
• Conduct research to provide answers for customers to resolve their issues

Production Clerk

Hmong-English Bilingual Healthcare Customer Service Representative

Bilingual Healthcare Customer Service Representative – Korean, English

Customer Service Representative

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Take ownership over resolving escalated or complex calls from customers

Bilingual Customer Service Representative – Spanish-English

Insurance

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Some upselling of products or services to existing customers may be required

Licensed Property & Casualty Insurance Agent

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

Systems Engineer

• Build end-to-end product features across frontend, backend, and AI integrations.
• Design agent workflows that handle planning, tool use, failure, and recovery across multiple steps.
• Integrate LLMs, memory, and external tools into systems that behave reliably under real-world conditions.
• Design real-time AI interactions with streaming, partial results, and tight latency constraints.
• Improve system reliability, observability, and fallback mechanisms.
• Collaborate closely with ML, backend, and product teams to ship features end-to-end.
• Continuously iterate based on real usage and failure modes.

Full Stack Engineer, AI Systems, Artificial Intelligence

Machine Learning Engineer

• Build and improve ML components across data, training, evaluation, and inference.
• Fine-tune and adapt models as part of larger production systems.
• Implement evaluation and testing to understand model behavior.
• Help build and maintain data pipelines for real-world and synthetic data.
• Debug model issues, performance problems, and production incidents.
• Ship improvements iteratively and learn from real user feedback.
• Work closely with senior ML engineers and product teams.
• Work under real production constraints: latency, cost, reliability, and safety

Member of Technical Staff, Machine Learning, Artificial Intelligence

AI Engineer

• Design, build, and maintain internal platforms and tools that serve People, Finance, Ops, Sales, and Engineering teams.
• Own features, end-to-end requirements, architecture, implementation, testing, deployment, and monitoring.
• Write clean, well-tested, production-grade code.
• Build API-first integrations across the internal ecosystem connecting HRIS, CRM, finance platforms, knowledge management, and developer tools into a coherent stack.
• Design for reliability, performance, and scale what you build today must hold as the company grows 5–10x.
• Eliminate data silos. Build clean data pipelines that maintain a single source of truth across systems.
• Own your services in production: monitoring, alerting, incident response, and post-mortems.
• Build AI/LLM-powered features into internal workflows, automating approvals, knowledge retrieval, reporting, content generation, and operational processes.
• Work directly with business stakeholders to understand pain points and translate them into technical solutions.
• Pair with and mentor junior engineers. Raise the technical bar through code reviews, design reviews, and leading by example.
• Propose architectural improvements, challenge assumptions, and drive best practices across the team.

Bilingual Healthcare Customer Service Representative, Tagalog-English

HealthCare Customer Service Representative

Insurance Customer Support Associate

Insurance Customer Support Associate

Customer Support Associate

Production Clerk

Hmong-English Bilingual Healthcare Customer Service Representative

Bilingual Healthcare Customer Service Representative – Korean, English

Customer Service Representative

Bilingual Customer Service Representative – Spanish-English

Licensed Property & Casualty Insurance Agent

Bilingual Customer Service, Spanish-English

Full Stack Engineer, AI Systems, Artificial Intelligence

Member of Technical Staff, Machine Learning, Artificial Intelligence

Senior Engineer, Internal Tools, Artificial Intelligence