Trulieve

General

• Provide exceptional customer service to customers, guests, and coworkers
• Provide empathy and compassion to patients
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge
• Assist Managers and Shift Supervisors with returns in accordance with company policy
• Prepare and process patient orders in a timely and efficient manner
• Follow Trulieve Policies and Procedures
• Work directly with the leader on duty to enhance the customer experience
• Assist customers with any product or device issues
• Work with leadership and management to find solutions to customer issues
• Document customer issues and concerns on the customer's profile
• Maintain a clean and well-stocked workstation throughout the shift
• Any other task(s) as assigned by Management
• Must possess a valid driver’s license and clear driving record to fulfill delivery driver role

Dispensary Associate, Part Time

• Responsible for guiding customers on their journey into cannabis by educating them on the benefits and potential side effects
• Provide exceptional customer service to customers, guests, and coworkers
• Provide empathy and compassion to patients
• Assist Managers and Shift Supervisors with returns in accordance with company policy
• Prepare and process patient orders in a timely and efficient manner
• Follow Trulieve Policies and Procedures
• Work directly with the leader on duty to enhance the customer experience
• Assist customers with any product or device issues
• Work with leadership and management to find solutions to customer issues
• Document customer issues and concerns on the customer's profile
• Maintain a clean and well-stocked workstation throughout the shift
• Assist with processing all online orders, including deliveries, in a 2-hour timeframe.

Dispensary Associate

• Guide customers on their journey into cannabis by educating them on benefits and potential side effects
• Provide exceptional customer service to customers and coworkers
• Prepare and process patient orders in a timely manner
• Assist in solutions to customer issues
• Maintain a clean and well-stocked workstation

Dispensary Associate – Part-time

Social Media Manager

• Act as the primary on-the-ground social content lead across Florida markets
• Travel to community events, store openings, activations, and brand moments to capture real-time content
• Identify and capture culturally relevant moments that reflect local communities and brand presence
• Build a consistent cadence of in-field content that feeds weekly social storytelling
• Conceptualize, shoot, and edit high-quality video and photo content optimized for platforms including Instagram, TikTok, YouTube, X, Facebook, and emerging channels
• Develop weekly content outputs including: Event recaps, Community highlight reels, UGC-style edits, Engagement-driven posts (polls, reactions, trends)
• Transform field capture into polished, platform-native edits with strong hooks, pacing, and storytelling
• Create content that emphasizes community connection, authenticity, and local brand relevance
• Partner with influencers, brand ambassadors, and community participants to co-create authentic content
• Capture and repurpose UGC-style content that feels organic and relatable
• Stay ahead of emerging social trends, formats, sounds, and platform updates
• Apply trend insights to field content in near real-time when possible
• Optimize content based on platform best practices and performance learnings
• Partner with marketing, retail, design, and digital teams to ensure content aligns with brand priorities and campaigns
• Support broader social initiatives with field-driven content that complements paid, influencer, and brand campaigns

Social Media Content Specialist

• Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations
• Maintain professional working relationships with business partners
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

Shift Supervisor

• Provide exceptional customer service to customers, guests, and coworkers
• Provide empathy and compassion to patients
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge
• Assist Managers and Shift Supervisors with returns in accordance with company policy
• Prepare and process patient orders in a timely and efficient manner
• Follow Trulieve Policies and Procedures
• Work directly with the leader on duty to enhance the customer experience
• Assist customers with any product or device issues
• Work with leadership and management to find solutions to customer issues
• Document customer issues and concerns on the customer's profile
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

Marketing

• Partner with executive leadership to develop, prioritize, and execute strategic initiatives aligned with organizational goals.
• Translate business objectives into actionable roadmaps, program plans, and measurable outcomes.
• Drive planning processes, quarterly business reviews, and strategic operating rhythms.
• Own governance and oversight of the Marketing organization's operating budget, investment portfolio, agency spend, and strategic initiative funding recommendations.
• Identify risks, dependencies, and opportunities that may impact organizational priorities.
• Lead and evolve the Marketing Project Management Office (PMO), establishing governance, standards, and best practices.
• Direct oversight of all Program and Project Management resources across the Marketing organization, fostering a high-performing PMO through coaching, mentorship, resource planning, and continuous improvement of project delivery capabilities.
• Oversee a portfolio of marketing, digital, and enterprise initiatives to ensure alignment with strategic objectives.
• Monitor program performance, resource allocation, budgets, timelines, and deliverables.
• Implement portfolio reporting and performance metrics to support informed decision-making.
• Lead high-impact, cross-functional programs spanning marketing, digital, technology, operations, and business teams.
• Facilitate collaboration across departments to ensure alignment, accountability, and successful execution.
• Manage complex initiatives involving multiple stakeholders, competing priorities, and organizational change.
• Develop and deliver executive-level communications, board-ready presentations, strategic narratives, and business performance reviews for senior leadership.
• Establish governance frameworks for agency, consultant, and vendor relationships.
• Optimize resource planning and allocation across strategic initiatives and operational priorities.
• Lead confidential, high-priority projects on behalf of the Executive Director and senior leadership team.

Director, Marketing Programs

QA Engineer

• The Quality Assurance Technician – Cultivation is responsible for ensuring the quality of Trulieve’s flower products and assisting in the maintenance and continuous improvement of Trulieve’s internal Quality System
• This individual will serve as a primary Quality Assurance resource for department supervisors for problem identification, and resolution
• This position will perform a variety of duties including ensuring that the quality Trulieve flower products is of the highest standard and meets and/or exceeds all specifications for our customers
• Inspects and tests flower products for quality defects in the manufacturing process and reports issues and concerns to various departments
• Ensures all equipment, guards, and safety devices are always in place, and follows safe work procedures and safety rules
• Performs continual quality control checks to ensure product is produced within specifications
• Audits various applications of flower product to ensure SOP specifications are met
• Analyze spoilage, record causes, and take corrective actions where applicable
• Monitors processes and reports all problems to supervision through interaction and required paperwork
• Advise management and coach fellow co-workers on matters regarding quality issues
• Follows all SOP requirements and intercedes or challenges proper personnel when defects are present in cultivation
• Notify supervisor of any incidences of recurring equipment malfunctions and corrective action taken and of any poor-quality material or supplies noted
• Interacts and reports to/with the Quality Manager/Supervisor in creation and revisions of SOP's (standard operating procedures) as changes and additions require
• Keeps the area safe, clean, and organized
• Performing other duties as requested

Quality Assurance Technician

Human Resources

• Meets regularly in the assigned locations and attends department meetings to understand goals and objectives to provide appropriate guidance and support.
• Provides day-to-day assistance to all employees within the geographic area in any HR related matters maintaining effective communication.
• Recognizes sensitivity, complexity, and urgency of employee relations issues and takes appropriate action to provide sound guidance on resolutions protecting sensitive information or escalate issues to Executive Director of Human Resources.
• Serves as the initial contact and liaison for intake and assessment of employee issues and complaints.
• Responds to fact-findings and to conduct prompt, thorough, neutral, and accurate workplace investigations related to employee misconduct, discrimination, and other complaints.
• Conducts high-level workplace investigations on short timeframes ranging from simple to, sometimes, complex issues and escalating most significant issues to Executive Director of Human Resources.
• Tracks and logs thorough documentation of all incident reports and investigations on employee-related incidents following company protocols and in the corresponding company systems.
• Assesses training needs and provides recommendations on topics of employee-related training with Regional HR and assists with the coordination of training as needed.
• Provides HR policy guidance and interpretation to employees and/or supervisors assisting management in formulating responses.
• Assesses the location’s work environment and communicate with Executive Director of Human Resources in areas of development.
• Interprets the need for the intermediate and long-term advancement potential of individuals and jobs to create organization opportunities for development.
• Promotes a collaborative approach to serve and support all employees across the geographic area in conjunction with strong ethics to represent and practice the company values.
• Assists with HRIS systems use and HR programs to employees when needed or recommends points of contact to help address employees’ inquiries.
• Opens, organizes, and updates employee files.
• Tracks employee progress, noting promotions, recognitions, policy violations, and documenting them accordingly.
• Ensures all employee files are maintained according to law.
• Provides feedback to the Executive Director of Human Resources and Area Managers regarding trends revealed when conducting exit interviews.
• Provides feedback to Talent Acquisition Recruiters regarding the competency of terminated employees.
• Participates in legal hearings to provide testimonies and monitoring proceedings.
• Assists the HR team with ensuring Employee Handbook is updated with current policies and procedures.
• Works closely with management and employees to improve work relationships, build morale, increase productivity, and retention.
• Provides recommendations on policies and procedures that support best practices and a positive work environment.
• Any other duties as assigned.

Human Resources Business Partner

Manager

• Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and work with the general manager and other leaders to assure that any changes are communicated to employees
• Along with the General Manager, provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations when on duty
• Maintain professional working relationships with business partners
• Assist the General Manager in managing labor budget to meet the needs of the business
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

Assistant General Manager

Supply Chain

• Responsible for assisting the General Manager/Assistant General Manager in leadership and supervision of store personnel
• Monitor and maintain store inventory and ensure accuracy of inventory reporting
• Ensure consistent regulatory compliance with all state specific regulations
• Conduct inventory audits and any cycle counts required in partnership with the General Manager/Assistant General Manager
• Help determine, initiate, and execute subsequent corrective actions
• Handle and resolve patient issues and escalations
• Perform other tasks that have been assigned by management

Associate Inventory Manager

• Responsible for leadership and supervision of store personnel
• Inventory tracking and management
• Achieving key performance metrics
• Ensuring the efficient daily operations of the store
• Ensuring regulatory compliance while delivering exceptional customer experience
• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
• Evaluate employee performance and identify hiring and training needs
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations
• Maintain professional working relationships with business partners
• Schedule effectively within labor budget to meet the needs of the business
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

General Manager

Security Engineer

• The Monitor will support our best-in-class security services to each operational/support function and each location.
• The monitor provides observational support and security solutions to assigned location.
• Monitor’s support Site Supervisor’s (SS’s) as it pertains to all direct-action security management.
• Monitor location to include internal & external theft of Trulieve Product.
• The monitor will build collaborating relationships with their operations partners as well as environmental & safety, compliance, and human resources, to maintain the highest level of integrity within all facilities.
• Monitor’s assist with investigations regarding company assets, facility security, personal security, damage reports, external theft, internal shrinkage, and risk mitigation as needed.

Security Monitor

• The General Manager will be responsible for leadership and supervision of store personnel, inventory tracking and management, achieving key performance metrics and ensuring the efficient daily operations of the store.
• This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.
• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
• Evaluate employee performance and identify hiring and training needs
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations
• Maintain professional working relationships with business partners
• Schedule effectively within labor budget to meet the needs of the business
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management