Dispensary Associate

Trulieve

Dispensary Associate at Trulieve responsible for guiding customers about cannabis products and alleviating symptoms. Provide exceptional customer service while strictly adhering to state regulations and company policies.

Posted 6/25/2026full-timeBrooksville • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $14 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service to customers, guests, and coworkers
Provide empathy and compassion to patients
Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge
Assist Managers and Shift Supervisors with returns in accordance with company policy
Prepare and process patient orders in a timely and efficient manner
Follow Trulieve Policies and Procedures
Work directly with the leader on duty to enhance the customer experience
Assist customers with any product or device issues
Work with leadership and management to find solutions to customer issues
Document customer issues and concerns on the customer's profile
Maintain a clean and well-stocked workstation throughout the shift.
Any other task(s) as assigned by Management.

Requirements

What you’ll need

High-school diploma or equivalent
Minimum of 21 years of age (or minimum of 18 years of age in CT, PA and WV)
Prior experience, preferably in retail and/or customer service area is a plus
Prior cash handling experience
Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
Excellent people skills and effective communication in both verbal and written form
Ability to work effectively without supervision and in a team environment
Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff
Ability to uphold a strict level of confidentiality and discretion
Ability to understand and follow written/oral instructions
Ability to interact with customers and team members respectfully and politely
Ability to communicate in conversational English to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and utilize telecommunication devices.
Must possess the mental and physical capacities necessary to perform the job duties
Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role
Must be able to pass a comprehensive background record check.

Benefits

Comp & perks

A comprehensive benefits package including paid time off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cash handlingcustomer serviceorder processing

Soft Skills

empathycompassioneffective communicationinterpersonal skillsprofessionalismability to work independentlyability to work in a teamconfidentialityrespectful interactionproblem-solving

Certifications

high school diplomavalid driver's license