Travelers

IT Support

• Attract, Retain and Develop World Class Talent: Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.
• Provide Compelling Claim Services: Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
• Drive the Information Advantage: Successfully leverage data, management information and technology to identify and make the most of opportunities to support business strategies and improve results.
• Achieve Optimal Solutions: Focus on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness.
• Partner for Mutual Success: Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.

Unit Manager – Outside Property

Backend Engineer

• Build and operationalize complex data solutions, correct problems, apply transformations, and recommend data cleansing/quality solutions.
• Design data solutions.
• Analyze sources to determine value and recommend data to include in analytical processes.
• Incorporate core data management competencies including data governance, data security and data quality.
• Collaborate within and across teams to support delivery and educate end users on data products/analytic environment.
• Perform data and system analysis, assessment and resolution for defects and incidents of moderate complexity and correct as appropriate.
• Test data movement, transformation code, and data components.
• Perform other duties as assigned.

Data Engineer I, AWS, Python, Databricks

• Build and operationalize complex data solutions, correct problems, apply transformations, and recommend data cleansing/quality solutions.
• Analyze sources to determine value and recommend data to include in analytical processes.
• Incorporate core data management competencies including data governance, data security and data quality.
• Collaborate within and across teams to support delivery and educate end users on data products/analytic environment.
• Perform data and system analysis, assessment and resolution for defects and incidents of moderate complexity and correct as appropriate.
• Test data movement, transformation code, and data components.
• Perform other duties as assigned.

Data Engineer I, Databricks, AWS, Python

Product Manager

• Define, prioritize and ensure a ready backlog of work for a smaller scale product team, accept final product output, focusing on achievement of defined outcomes versus defining how the work is completed.
• Effectively manage a backlog of deliverables and capabilities as well as 'test and learn'/experimentation targeted at defining/refining future deliverables, measuring performance and adjusting the overall roadmap of deliverables as needed.
• Understand and implement team goals and strategy, ensuring alignment with circle and value stream vision; Articulate team goals and strategy effectively to key stakeholders, Circle Leads and team members.
• Act as voice of the end-user; have a deep understanding of and respond to customer feedback ensuring needs and requirements are clearly defined; ensure team work product meets defined acceptance criteria.
• Own team backlog, including prioritization and refinement; Make trade-off decisions to maximize value.
• Optimize the flow of value by setting objectives and key performance indicators (KPIs) for solutions.
• Inform and participate in business readiness; understand the impact of change, implement the approach to manage adoption and mitigate resistance.
• Provide feedback on work-in-progress, clarify requirements and contribute to removing roadblocks or impediments; Look for opportunities for continuous team and process improvement.
• Partner with Circle Leads and peers to effectively communicate resources required to achieve defined business outcomes.
• Share best practices across teams to ensure alignment and consistency in ways of working within a value stream.
• Foster an innovative, inclusive and diverse team environment, promoting positive team culture, encouraging collaboration and self-organization.

Agile Product Owner – Claim Business Delivery Office

DevOps Engineer

• Lead a team of Software engineers by providing technical guidance and mentorship while modeling Travelers' leadership behaviors.
• Lead migration of existing Jenkins pipelines
• Direct complex design, development, analysis, configuration, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementation based on user or system specifications for impactful and high-visibility tasks.
• Leverage data and analytics to identify pipeline improvement opportunities, including ways to increase efficiencies, quality, security and overall maturity
• Drive the strategy on how we can use GenAI to modernize our DevOps platform and pipelines
• Lead investigation and resolution efforts for critical, high impact problems, defects, and incidents.
• Seek opportunities where technology can be utilized to improve the business and provide more efficient processes.
• Apply knowledge of current industry trends and techniques to formulate solutions for software engineering problems.
• Perform other duties as assigned.

Director, Software Engineering – DevOps

Operations

• Contribute to the overall Business Insurance strategic business agenda.
• In partnership with market facing business leadership, participate in development of business strategy.
• Ensure an Operational perspective is represented and demonstrate exemplary leadership to support profit, growth and expense management goals.
• Maintain thorough understanding of the business and business strategy to translate needs into internal operational capabilities.
• Develop and ensure the implementation of operational and policy service strategies, policies, workflow processes and standards, and performance measurements and metrics to support business and operational strategies; ensure effective and efficient execution of these strategies.
• Responsible for strategic and tactical business planning, people and resource management, customer service, operations and budget management.
• Provides strategic oversight for Operations supporting the BI businesses, ensuring a deep understanding and responsiveness to customer and stakeholder needs.
• Demonstrates sound fiscal management by allocating resources to meet business, operational and customer objectives, including forecasting, resource planning, prioritization and budgetary ownership.
• Provides leadership toward the achievement and attainment of consistent higher efficiency and quality results; assess and implement organizational improvements that will enhance success; coach and motivate leadership and teams to produce outstanding results and achievements.
• Provide leadership and stewardship to shape the customer experience to drive results; provides executive oversight of agent and customer satisfaction and ensures delivery of superior agent and customer experience.
• Creates a high performing culture driven by individuals with diverse experiences, thoughts, and backgrounds. Purposefully foster a work environment where all employees are included and appreciated.
• Attract, retain, engage and develop employees from all cultures and backgrounds.
• Drives and owns change management across the organizations synchronous to business and operational strategies, integrating and streamlining operational delivery.
• Ensures commitment to and outcomes of a robust talent acquisition, development and management focus and process in alignment with business and Operations related strategies.
• Ensures compliance with regulatory requirements.
• Perform other duties as assigned.

VP Operations – Small Commercial and Middle Market Business Center

Systems Engineer

• Identify, refine, and accurately articulate the business objectives and value proposition of assigned initiatives.
• Bring alternative perspectives and influence consensus among stakeholders.
• Ensure the solution (people, process and technology) meets the program and/or project objectives and is aligned with business and IT strategic direction.
• Participate in the development of a compelling business case that measure and communicate proposed project benefits.
• Collaborate with project leads to determine how requirements will be approached and managed for a particular project.
• Work with project leads to develop requirements work plans, identify task dependencies, develop estimates and determine resource skill requirements; support risk management and change management activities.
• Provide support and mentoring to other analysts and team members to facilitate a better understanding of requirements techniques, processes and deliverables required to support successful project delivery.
• Responsible for the success of the Requirements Definition Process for assigned work with limited supervision; Elicit, analyze, specify and communicate business, system and implementation requirements.
• Ensure the requirements are unambiguous and understandable by both business users and solution delivery teams.
• Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints.
• Provide application support and troubleshooting assistance for business systems within the portfolio, working with technical teams to diagnose and resolve issues impacting business operations.
• Facilitate knowledge sharing and collaboration across teams within the department, documenting solutions, best practices, and lessons learned to build organizational knowledge and improve cross-functional coordination.
• Effectively identifies and manages requirements conflicts and issues to resolution.
• Ensure that requirements are understood and approved by all stakeholders.
• Manage requirement traceability and changes throughout the project lifecycle.
• Measures and tracks quality of business analysis work.
• Ensure the test strategy and test plans adequately cover the requirements.
• Assist in defect resolution.
• Simultaneously support multiple initiatives as assigned.
• Perform other responsibilities as assigned.

Senior Business Systems Analyst – Procurement

• Lead teams of Software Engineers by providing technical guidance and mentorship while modeling Travelers' leadership behaviors to foster a team environment.
• Partner with businesses to establish strategic direction, develop product roadmaps, provide technical oversight for large programs, and implement optimal solutions to meet business needs.
• Align work with business and engineering priorities to realize meaningful impact.
• Build collaborative relationships with key leaders and peers across the organization to ensure the best use of overall resources.
• Provide unique opportunities and challenges to enrich development of team members, assess skill gaps, develop mitigation efforts, and equip individuals with skills, tools, and standard approaches to improve the overall quality of engineering practices and skill sets.
• Apply knowledge of current industry trends and techniques to formulate solutions for software engineering problems.
• Perform other duties as assigned.

AVP, Software Engineering – DevOps

Digital Marketing

• Leverage Google Analytics 4 and related tools to measure and test organic performance and identify potential audience segments while distinguishing results from the influence of paid amplification.
• Partner with the Content Marketing and SEO teams to refine organic KPIs and align with broader integrated marketing goals; over time, add GEO (Generative Engine Optimization) KPIs and analytics to the mix.
• Develop a deep understanding of the business to procure data for a specific analysis or prototypes for new data asset, while following coding best practices.
• Develop a strong command of internal data sources, explore new and unstructured data sources to assess potential business value.
• Determine and use appropriate techniques that may include diagnostic analysis, active monitoring and/or multivariate methods designed to answer business questions, test hypotheses, or assess impacts and results.
• Explore and suggest new data and analytic tools, techniques and industry best practices to apply to business problems.
• Apply appropriate visualization (charts, graphs, maps, etc.) to analytic insights so that they may be delivered to various audiences.
• Interpret and communicate findings to key stakeholders.
• Recommend optimal business action based on balancing business constraints and analytical findings.
• Leverage existing organizational partnerships across lines and functional teams to influence analytic outcomes.
• Become a mentor or resource for less experienced analytic talent, onboard new employees and interns, and provide support for recruiting and talent assessment efforts.

Manager, Decision Science – Digital Marketing Analytics

Software Engineer

• Gain exposure to a challenging professional work experience in technology
• Participate in hands-on software engineering activities
• Access a technology curriculum and mentorship program
• Collaborate with fellow interns to develop and present solutions
• Engage in company-wide events and networking opportunities
• Apply academic concepts in a real-world setting

Engineering Development Program – Intern

Data Engineer

• Build and operationalize complex data solutions, correct problems, apply transformations, and recommending data cleansing/quality solutions.
• Design complex data solutions
• Perform analysis of complex sources to determine value and use and recommend data to include in analytical processes.
• Incorporate core data management competencies including data governance, data security and data quality.
• Collaborate within and across teams to support delivery and educate end users on complex data products/analytic environment.
• Perform data and system analysis, assessment and resolution for complex defects and incidents and correct as appropriate.
• Test data movement, transformation code, and data components.
• Perform other duties as assigned.

Data Engineer II, Enterprise Operations Analytics

• An experienced Auto Severity UM will have reserve/estimate authority up to $1,000,000 and payment/settlement authority up to $750,000 and oversees the handling of severe and/or complex claims up to a full value of generally $2 million.
• Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
• Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
• Review new notices, ensuring claims are assigned to staff with appropriate skill sets.
• Conduct quality file reviews per office/ best practices guidelines.
• Establish/ follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary.
• Proactive recruitment of talent; work with management to establish and implement a strategic staffing strategy.
• Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
• Work with management to develop and implement effective training, performance development and succession planning.

Major Case Unit Manager – Auto Liability

• Build trust-based relationships with engineering leaders and practitioners across all lines of business.
• Responsible for architecture within one or more segments or domains for a single business unit.
• Advocate for engineering customers while balancing enterprise compliance standards.
• Help define and lead technology proof of concepts to ensure feasibility of architecture solutions.
• Participate in driving continuous technology transformation to minimize technical debt.
• Conduct hands-on prototyping and technology proof of concepts.
• Partner with leadership to ensure proper alignment with technology direction and execution of proof of technologies.
• Define target state architecture and roadmaps.
• Proactively identify opportunities from emerging technology trends to minimize technical debt.
• Support technology modernization initiatives.
• Deliver comprehensive communications about architectural direction.
• Cultivate strong relationships and secure buy-in.
• Perform other duties as assigned.

Senior Architect – Engineering Enablement

Architect

• Provide strategy development support.
• Conduct business capability discovery and analysis (limited scope/complexity).
• Provide analysis of metrics and key performance indicators.
• Artifact creation and management.
• Perform other duties as assigned.

Associate Business Architect – Product Architecture

General Counsel

• Provides high quality, cost effective legal advice and recommendations for action to business clients regarding moderately complex to complex matters which have or may have a dollar impact on business activities and operations.
• Researches legal principles and precedents within area of specialization or expertise.
• Identifies unique issues in assigned matters and recommends appropriate responses to those issues.
• Proactively identifies and communicates risk to internal and/or external customers and provides recommendations on how to mitigate that risk.
• Advises senior business clients on financially significant and complex matters.
• Drafts, negotiates and executes legal documents.
• Maintains awareness of judicial climate and legal developments through the review of legal publications, on-line documentation and attendance at seminars and conferences.
• Builds and maintains strong client relationships.
• May act as mentor and coach to less senior attorneys, paralegal/staff; explains issues, ideas and concepts that are incorporated into work assignments.
• Makes effective use of technology and automation in the practice of law.
• Appears on behalf of the Company in both federal and state courts to argue motions and handle trials, status conferences, and other substantive and procedural matters in the litigation of insurance coverage disputes.