Travelers

Product Manager

• Define, prioritize, and maintain a ready backlog for a smaller-scale product team
• Accept final product output while focusing on defined outcomes
• Manage deliverables, capabilities, experimentation, performance measurement, and roadmap adjustments
• Partner with UX, legal/compliance, engineering, and marketing stakeholders to refine direct-to-consumer digital insurance experiences
• Align team goals and strategy with circle and value stream vision
• Serve as the voice of the end user and incorporate customer feedback
• Ensure work products meet acceptance criteria
• Own backlog prioritization and refinement and make value-maximizing trade-off decisions
• Set objectives and KPIs to optimize value flow
• Participate in business readiness and manage adoption and resistance
• Provide work-in-progress feedback, clarify requirements, remove impediments, and improve processes
• Communicate resource needs with Circle Leads and peers
• Share best practices across teams
• Foster an innovative, inclusive, diverse, collaborative, and self-organizing team environment
• Champion AI adoption and usage
• Perform other duties as assigned

Agile Product Owner – Personal Insurance

Analyst

• Serve as the primary Credit Risk Management analyst and contact for assigned industry sectors
• Partner with agents, brokers, customers, and business units on account credit risk exposure
• Perform credit analysis of prospects and customers and produce accurate, timely credit ratings with documentation
• Make credit and collateral recommendations supporting retention and new business goals
• Collaborate with marketing and underwriting teams in renewal and new business processes
• Participate in client and prospect calls while maintaining confidentiality of client financial information
• Establish and maintain relationships with investment community contacts, brokers, clients, billing and collections, and management
• Conduct target market research and gather competitive intelligence
• Communicate research findings and recommendations
• Identify process improvement opportunities and implement enhancements
• Support evaluation of credit analysis systems and methodologies
• Participate in client investor presentations and industry associations
• Engage in ongoing educational opportunities to expand credit and industry knowledge
• Perform other duties as assigned

Credit Analyst

General Counsel

• Independently handle a caseload of higher-exposure cases and complex litigation matters, including Major Case and Complex Claim matters
• Try cases to verdict or negotiate resolutions using litigation skills and techniques
• Conduct advanced legal research and prepare persuasive legal writing and presentations
• Draft pleadings, motions, briefs, discovery, and other substantive legal documents
• Independently attend court events, depositions, and other appointments
• Provide substantive case analysis and file-handling strategy recommendations to insured clients and Claim partners
• Collaborate with expert witnesses and consultants on case strategies, technical matters, and litigation testimony
• Manage internal and external client and business partner relationships
• Provide training, seminars, and legal updates to insured clients and Claim partners
• Mentor attorneys and legal support staff
• Initiate special projects and identify opportunities supporting office goals and business needs
• Utilize technology, case management systems, and automation
• Travel as required to meet business needs
• Perform other duties as assigned

Senior Counsel

Attorney

• Independently handle a caseload of higher-exposure cases and complex litigation matters
• Try cases to verdict or negotiate resolutions using litigation skills and techniques
• Conduct advanced legal research and prepare persuasive legal writing and presentations
• Draft pleadings, motions, briefs, discovery, and other legal documents
• Attend court events, depositions, and other appointments independently
• Provide substantive case analysis and recommendations to insured clients and Claim partners
• Collaborate with expert witnesses and consultants on case strategy, technical matters, and testimony
• Manage internal and external client and business partner relationships
• Provide training, seminars, and legal updates
• Mentor attorneys and legal support staff
• Initiate special projects and support office goals and business needs
• Use technology, case management systems, and automation effectively
• Travel as required and perform other assigned duties

Senior Trial Attorney

Data Engineer

• Build and operationalize complex data solutions
• Correct problems and apply data transformations
• Recommend data cleansing and quality solutions
• Design complex data solutions
• Analyze complex data sources to determine value and use
• Recommend data for inclusion in analytical processes
• Apply data governance, data security, and data quality practices
• Collaborate across teams to support delivery
• Educate end users on complex data products and analytics environments
• Analyze, assess, and resolve complex data and system defects and incidents
• Test data movement, transformation code, and data components
• Support Artificial Intelligence, Machine Learning, and business intelligence and insights through data solutions
• Perform other duties as assigned

Data Engineer II – Gen AI

Customer Support

• Complete applicable new-hire training
• Handle high-volume inbound inquiries from external customers and/or internal business partners via calls, emails, chats, and other methods
• Respond to questions regarding quotes, policies, coverages, billing, audits, and application access/support as knowledge grows
• Build and maintain customer satisfaction and trust through active listening and accurate, efficient responses
• Apply product, systems, and business-area knowledge to educate customers and resolve needs
• Navigate multiple systems and platforms simultaneously while interacting with customers
• Adapt communication style to provide a positive, consistent, empathetic, and thorough customer experience
• Accurately and comprehensively document information according to business-area guidelines and procedures
• Support departmental projects and initiatives and pursue developmental opportunities
• Perform other duties as assigned

Customer Service Associate, Bilingual

Underwriter

• Under close supervision and as a participant in a structured training program, actively learns about underwriting philosophy, business unit products and strategies, negotiation, and relationship building.
• As a trainee, handles renewal business under direct supervision and moves to developing new business as skills advance.
• As knowledge increases and, under direct supervision, takes on less complex underwriting of individual accounts and eventually a territory.
• Seeks out opportunities to observe account analysis discussions with other underwriters and underwriting leaders.
• Takes initiative for their own development.
• Under direct supervision, underwrites and assesses risk and makes recommendations for less complex accounts in a market segment.
• Establishes effective relationships with customers, agents and brokers.
• Develops consultative sales and marketing skills through their interaction with agents/brokers and via coaching from their manager.
• Develops negotiation skills through their interaction with agents/brokers and via coaching from their manager.
• Develops planning and organization skills necessary to effectively manage desk and assume a territory.
• Effectively collaborates with others on all aspects of job.
• Understands the need to seek enterprise-wide solutions to business problems.
• Takes initiative for personal development and seeks to learn through underwriting, marketing, and other related opportunities.
• Perform other duties as assigned.

Underwriting Professional Development Program, Commercial Accounts

General

• Provides strategic leadership over large geographic territory and / or product area(s) in partnership with local Ocean Marine leadership and other business partners
• Develops and maintains relationships with key distributers and customers in partnership with local underwriting team, including leading strategy around distribution management to achieve growth and sales objectives
• In partnership with local leadership, executes strategic business plans and sets annual plan, adjusting execution strategies on an ongoing basis in response to financial and operational results.
• Jointly accountable for regional profit and loss results within the assigned regions.
• Responsible for monitoring field execution for the line or industry segment.
• Works with business and local field leadership to establish and adjust execution strategies on an ongoing basis in response to financial and operational results.
• Inspires others to achieve quality results within the Specialty Practice culture and vision and promotes a spirit of always 'doing the right thing' on behalf of the enterprise and the business.
• Maintains appropriate specialization and awareness of industry trends including attending specialized industry forums, industry boards or bureaus.
• Jointly accountable with local leadership for the results of the most complex, at risk or hard to close deals as needed for the specialty practices.
• Informs product strategy for designed line/industry segment.
• Provides assistance in obtaining corporate support for underwriting needs required in assigned jurisdictions.
• Maintains an active and collaborative partnership with Regional Vice Presidents and HR around recruiting plans and staff development in order to attract and retain top talent.
• Engages with key distribution agents and specialists directly for the specialty practice on behalf of Travelers.

Field Practice Lead – Ocean Marine

Account Executive

• Develop, influence, and implement advanced sales strategies to expand and manage a high-value portfolio of business, with the objective of driving profitable growth.
• Own assigned territory, including business development, leveraging performance metrics to create annual plans and manage territorial performance.
• Conduct comprehensive agency diagnostics to assess performance and identify strategic growth opportunities.
• Facilitate high-level agency appointments and build long-term relationships through office visits (both in-person and virtual).
• Prospect, onboard and set performance goals for new agencies, while providing training and support. May pre-qualify accounts as needed.
• Influence key agency partners through exceptional communication and negotiation skills.
• Collaborate with internal teams, such as Product, Underwriting, and Operations to ensure alignment of sales strategies with broader business objectives.
• Understand Travelers Enterprise focus and seize opportunities to cross-sell Travelers products by initiating cross-functional meetings.
• Identify book transfer opportunities.
• Maintain extensive knowledge of competitor products and capabilities and local market trends and understands impact of state regulatory environment on agency business.
• Responsible for facilitating workshops and actively leading point of sale presentations for both internal and external audiences.
• Participate in and may lead team, cross team and/or cross business related projects. May provide training, coaching and mentoring to Associate Sales Executives and Sales Executives or manage staff on limited basis.
• Utilize sophisticated data and analytics to guide strategic sales decisions, measure performance metrics and identify opportunities for additional products and services to maintain a balanced portfolio.
• Leverage thorough knowledge of Travelers' systems and platforms to support the sales process.
• Leverage AI technologies to optimize industry processes, enhance decision-making, and drive innovation, while continuously learning and adapting to emerging AI trends and tools.
• Perform other duties as assigned.

Senior Sales Executive

Accounting Manager

• Travelers' accounting team serves as the steward of our financial information and controls to ensure compliance with all internal policies and external requirements.
• The team creates transparency about the health of the company by providing timely, accurate, and actionable information to all stakeholders.
• As an AVP, Accounting, you are responsible for oversight and leadership for all financial and accounting activities across multiple business areas within Business Insurance.
• You will lead a team working to advance organizational objectives aligned with enterprise goals and ensure more informed strategic decisions.
• Leveraging your relationship building skills, you will build strong internal and external networks.
• You are an influential leader that can articulate how financial content can influence business strategy.
• This position will directly manage others.

AVP, Accounting – Business Insurance

• Under direct supervision, underwrites and assesses risk and makes recommendations for less complex accounts in a market segment.
• Establishes effective relationships with customers, agents and brokers.
• Develops consultative sales and marketing skills through their interaction with agents/brokers and via coaching from their manager.
• Develops negotiation skills through their interaction with agents/brokers and via coaching from their manager.
• Develops planning and organization skills necessary to effectively manage desk and assume a territory.
• Effectively collaborates with others on all aspects of job.
• Understands the need to seek enterprise-wide solutions to business problems.
• Takes initiative for personal development and seeks to learn through underwriting, marketing, and other related opportunities.

Operations

• Partnering with claim professionals to assist customers.
• Building customer relationships and completing financial transactions.
• Updating and managing important business information.
• Serving as a customer service representative for the claim department.
• Documenting claim files and managing claim processes.
• Ensuring proper handling of claim payments and financial transactions.
• Maintaining accurate records and information management.

Claim Operations Specialist

• Develop and apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft pleadings, motions, briefs, discovery and other documents.
• Attend court events, depositions, and other appointments independently.
• Provide case analysis and recommendations to insured clients and claim partners on file handling strategies.
• Build and maintain strong internal and external client and business partner relationships.
• Provide advice and training to Claim partners and clients.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Travelers

Agile Product Owner – Personal Insurance

Credit Analyst

Senior Counsel

Senior Trial Attorney

Data Engineer II – Gen AI

Customer Service Associate, Bilingual

Underwriting Professional Development Program, Commercial Accounts

Field Practice Lead – Ocean Marine

Senior Sales Executive

AVP, Accounting – Business Insurance

Underwriting Professional Development Program, Commercial Accounts

Claim Operations Specialist

Counsel

Workers' Compensation Counsel

Litigation Attorney