Travelers

General

• Manage Workers' Compensation claims with lost time to conclusion and negotiate settlements where appropriate to resolve claims.
• Conduct investigations, including, but not limited to assessing policy coverage, contacting insureds, injured workers, medical providers, and other parties in a timely manner to determine compensability.
• Establish and update reserves to reflect claim exposure and document rationale.
• Apply knowledge to determine causal relatedness of medical conditions.
• Develop strategies to manage losses involving issues of statutory benefit entitlement, medical diagnoses, Medicare Set Aside to achieve resolution through the best possible outcome.
• Collaborate with specialty resources (i.e. medical and legal) to proactively pursue claim resolution opportunities.
• Proactively manage moderate to complex litigation to drive files to an optimal outcome, including resolution of benefits.

Senior Workers Compensation Claim Representative

Data Analyst

• Champion the strategic use of data across Simply Business
• Deliver high-quality analysis and recommendations to support Product Teams
• Carry out in-depth customer journey analysis and measure impact of multi-channel strategies
• Uncover hidden insights through ad-hoc data exploration, visualization, and self-service tooling
• Partner with data engineers to evolve data sets and pipelines
• Promote capabilities of analysis team across the business
• Mentor junior team members and collaborate with managers to drive development

Staff Data Analyst

Operations

• Responsible for partnering with claim professionals to assist customers.
• Build customer relationships, complete financial transactions, manage important business information.
• Address customer questions and concerns professionally.
• Partner with claim professionals to assist with the timely resolution of claims.
• Document claim files accurately, requests reports, and manage mail conditions.
• Ensure the proper handling of financial transactions including claim payments.
• Maintain accurate records and information management.
• Assist with claim center financial standards and effective communication of findings.

Claim Operations Specialist

• Fill the role of Agile 'Team Lead' for a team of technology engineers supporting our Geospatial platforms.
• Work with partner Team Leads and engineering team members to create and refine features for the engineering team.
• Work with engineering team members to clarify expectations and specify requirements to facilitate user story creation.
• Maintain and prioritize the team backlog.
• Evaluate systems specifications regarding customer requirements, transforming specifications into cost-effective, technically correct solutions.
• Prioritize work and manage projects within established objectives and customer priorities.
• Responsible for establishing and managing quality control and security protocols.
• Provide division, department, and business area management with timely and accurate information regarding the status and performance of assigned projects.
• Leverage technology to develop, redesign, and/or implement optimal geospatial solutions.
• Accountable for the conceptual and technical integrity and quality of the outputs of the team.
• Provide guidance and consulting to the engineering team on geospatial best practices and technical troubleshooting.
• Provide expertise and consulting to technology and business partners on geospatial platform usage, spatial data management, and optimization.
• Help design, document, and implement administrative procedures for Geospatial platforms.
• Build, leverage, and maintain effective relationships across technical and business communities.
• Interact with software vendors for support, escalations, licensing, and general relationship management.
• Lead maintenance and enhancement projects spanning multiple technical areas and disciplines.
• Research, analyze, and evaluate software capabilities in new software versions geospatial platforms.
• Provide off-hours support as required

Geospatial Platform Technology Engineer II

Content Marketing Manager

• This position services Insureds/Agents in and around Centennial, CO or Phoenix, AZ.
• Handles 1st party property content claims with moderate to high severity, i.e. Major Case Unit losses.
• Occasionally handles 1st party property claims of moderate complexity as assigned.
• Completes field inspection of losses including accurate scope of contents damages, photographs, written estimates and/or computer assisted estimates.
• Investigates and evaluates all relevant facts to determine coverage, damages and liability of first party property damage claims.
• Secures recorded or written statements as necessary and works with proper business partners to maximize company resources for specialized investigation and evaluation.
• Works with and effectively manages contents vendors involved with the claim i.e. textile, electronic and contents’ restoration vendors.
• Negotiates with vendors or insured’s representatives.
• Establishes timely and accurate claim and expense reserves.
• Writes denial letters, Reservation of Rights and other complex correspondence.
• Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
• Provides excellent customer service to meet the needs of the insured, agent, and all other internal and external customers/business partners.
• May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

Claims Representative, Outside Property Contents

General Counsel

• Provides counsel on moderately complex legal issues within a respective line of business or practice area.
• Negotiates with clients or management and/or attempts to influence managers regarding matters of significance to the legal community.
• Researches legal principles and precedents within area of specialization or expertise.
• Proactively identifies and communicates risk to internal and/or external customers and provides recommendations on how to mitigate that risk.
• Drafts, negotiates and executes legal documents.
• Maintains awareness of external judicial climate and legal developments.
• Builds and maintains strong internal and external client relationships.
• Makes effective use of technology and automation in the practice of law.
• This role acts as an individual contributor. Perform other duties as assigned.

Corporate Litigation Counsel

Data Engineer

• Build and operationalize complex data solutions, correct problems, apply transformations, and recommending data cleansing/quality solutions.
• Design complex data solutions.
• Perform analysis of complex sources to determine value and use and recommend data to include in analytical processes.
• Incorporate core data management competencies including data governance, data security and data quality.
• Collaborate within and across teams to support delivery and educate end users on complex data products/analytic environment.
• Perform data and system analysis, assessment and resolution for complex defects and incidents and correct as appropriate.
• Test data movement, transformation code, and data components.
• Perform other duties as assigned.

Data Engineer II

Underwriter

• Successfully complete applicable market new hire training and certification.
• Learn to manage multi-state, multi-line accounts throughout their lifecycle, including rating/pricing, quoting, issuing policies, and handling related account activities.
• Build and maintain strong working relationships with teammates, business partners and agents.
• Learn standardized workflows and state compliance guidelines to understand business processes.
• Analyze multiple sources of information to make sound decisions.
• Develop critical thinking and decision-making skills to enhance business partner and customer confidence.
• Execute service level commitments and deliver quality products in a timely manner.
• Perform other duties as assigned.

Underwriting Associate, Operations, Account Specialist – Middle Market Business Insurance

• In the independent handling of a caseload of higher exposure cases and most complex litigation matters, including Major Case and Complex Claim depending on line of business, your responsibilities will include:
• Leverage trial experience to apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct advanced legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft substantive pleadings, motions, briefs, discovery and other legal documents.
• Attend court events, depositions, and other appointments independently.
• Provide in-depth, substantive case analysis and recommendations to insured clients and Claim partners on file handling strategies.
• Collaborates with expert witnesses and consultants to develop case strategies, evaluate technical matters, and prepare compelling testimony for litigation.
• Build and maintain strong internal and external client and business partner relationships, including independent responsibility for managing client and business partner relationships.
• Provide internal and external training, seminars and legal updates to insured clients and Claim partners.
• Provide leadership through mentoring other attorneys and legal support staff.
• Initiate special projects and identifies other opportunities to support office goals/business needs.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Senior Counsel

Engineer

• Analyze incident trends and data across a broad set of technologies to drive improvements in the stability and resiliency of critical enterprise systems.
• Translate complex technical findings into clear, executive-ready presentations and reports that inform decision-making at various levels of leadership.
• Collaborate broadly across ETS and business partners while working with a high degree of autonomy and accountability.
• Conduct trending and analysis of technology incidents, evaluating and making recommendations regarding themes and candidates for deeper analysis and root cause investigation.
• Complete data analysis across a broad set of information using Excel and other available tools to find common patterns/trends.
• Analyze data in aggregate to identify broader issues, including those that may be less obvious.
• Conduct deep Root Cause Analysis to identify the true source of problems (using tools like the 5 Whys).
• Problem-solve and collaborate with other teams to uncover and assess information.
• Identify ways to use automation for analysis and to drive solutions.
• Craft executive-ready presentations and reports using data visualizations, diagrams, and structured narratives that tell a clear story and drive informed decision-making.

Senior Associate Engineer – ITSM Analysis, Resiliency

Underwriting Associate Operations Account Specialist – Middle Markets Business Insurance

Underwriting Associate – Operations Account Specialist, Middle Market Business Insurance

Financial Planning and Analysis

• Prepare, evaluate, and validate financial and operational reports focusing on improving the process of completing these tasks and the effectiveness of the content delivered while ensuring accuracy.
• Perform and review analysis and interpret trends and variances in business performance, interacting with cross functional peers on a frequent basis.
• Perform testing and validation of data and analyses having a general understanding of data limitations and gaps.
• Synthesize and present exhibits, results, observations, and recommendations to direct manager, team members and/or cross functional peers with the ability to answer some questions.
• Begin to manage the creation of complex analyses to support business strategy.
• Review competitor press releases, SEC filings, and industry trade press for helpful insights, linking key themes together and identifying applicability to departmental strategies.
• Participate in projects that involve complex analysis and implementation of non-complex, routine business and financial regulatory changes relating to financial reporting, such as reorganizations, mergers and acquisitions, etc.
• Provide coaching, training, and mentoring.
• If a manager of people, effectively oversee and engage direct reports and perform management activities such as performance management, career development, and talent acquisition.
• Perform other duties as assigned.

Manager, Financial Analysis, National Accounts

Actuary

• Maintain and develop pricing algorithms for Travelers Europe
• Implement those algorithms in the Hyperexponential (HX production system)
• Liaise with underwriters to support use of pricing models
• Run processes for batch rating portfolios of business in Python
• Expand batch rater (and associated standard pricing dataset) to work for more products across Travelers Europe
• Run processes for calibrating base rates
• Prepare data and analysis for actuarial rating validation exercises for specific products
• Contribute to analysis of pricing model data
• Assist with other roles (e.g. case pricing, business planning, reinsurance purchase) carried out by the Travelers Europe pricing team.
• Communicates analysis, project results, and other business initiatives to peers and business partners.
• Communicates technical topics to non-technical audience within the primary working group with guidance from manager.
• Actively participates and may lead group discussions at the unit level.
• Creates formal written communication such as memos or presentations with guidance and peer review.
• Networks and collaborates on ideas and challenges.

Senior Assistant Actuary

Accounts Payable

• Own the end-to-end processing of all vendor invoices, ensuring accurate coding, tax compliance, and appropriate departmental approvals.
• Prepare, review, and execute weekly and ad hoc payment runs, ensuring vendors are paid accurately and within agreed terms while optimizing cash timing.
• Complete daily and month-end bank reconciliations, identifying and resolving any variances swiftly to support the month-end close.
• Administer the corporate expense management system, reviewing employee credit card and out-of-pocket expenses for policy compliance and accurate accounting entry.
• Act as the primary point of contact for all supplier queries, resolve statement discrepancies to maintain accurate accounts and professional supplier communication.
• Assist the broader finance team during the month-end close by ensuring all AP ledgers are closed cleanly, accruals are identified, and supplier statements are reconciled.
• Identify bottlenecks in the current invoice and expense workflows, actively participating in projects to automate manual steps and reduce processing times.
• Carry out ad hoc work as required by the Financial Controller and VP of Finance to support business growth and supporting the wider finance team where required.