Travelers

Operations

• Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns.
• Partners with claim professionals in multiple departments to assist with the timely resolution of claims.
• Ensures the proper handling of financial transactions to include processing and issuing claim payments.
• Maintains accurate records and information management.
• Assists with claim center financial standards, including performing underlying controls and effectively communicating findings.

Claim Operations Specialist

Attorney

• Develop and apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft pleadings, motions, briefs, discovery and other documents.
• Attend court events, depositions, and other appointments independently.
• Provide case analysis and recommendations to insured clients and claim partners on file handling strategies.
• Build and maintain strong internal and external client and business partner relationships.
• Provide advice and training to Claim partners and clients.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Liability Trial Attorney

Data Engineer

• Build and operationalize complex data solutions, correct problems, apply transformations, and recommend data cleansing/quality solutions.
• Design data solutions.
• Analyze sources to determine value and recommend data to include in analytical processes.
• Incorporate core data management competencies including data governance, data security and data quality.
• Collaborate within and across teams to support delivery and educate end users on data products/analytic environment.
• Perform data and system analysis, assessment and resolution for defects and incidents of moderate complexity and correct as appropriate.
• Test data movement, transformation code, and data components.
• Database Admin & Governance Snowflake DBA: warehouses, RBAC, resource monitors, tuning
• Design and enforce role-based access control and least-privilege security
• Lead data governance: classification, tagging, and lineage tracking
• Collaborate with security and compliance teams on platform posture
• Audit access logs and respond to security requests
• Platform Support & Administration LOB admin across Snowflake, Databricks, and AWS-based services
• Configuration, environment setup, and access management
• Troubleshoot CI/CD and HSP pipeline failures
• Monitor and optimize platform performance and cost
• Development & Engineering Build and maintain dbt models, Python pipelines, and Terraform IaC
• Write advanced SQL for data modeling and analytics use cases
• Contribute to reusable frameworks and internal tooling
• Advisory, Mentorship & Leadership Onboard new projects and guide teams on best practices
• Mentor internal staff and vendor/contract resources
• Lead workstreams and set technical direction when needed
• Review vendor deliverables and ensure alignment to standards
• Collaborate cross-functionally with dev, analytics, and product teams
• Perform other duties as assigned.

Data Engineer I, Snowflake

Manager

• Key point of contact for external vendors; responsible for relationship management of vendors within assigned program.
• Analyze benefit plans and make recommendations for design changes.
• Create well-defined metrics to measure the success of the components of the program.
• Identify needs and find solutions that can be implemented across Travelers.
• Manage communications to support programs both internally and externally.
• Work on escalated tasks cross functionally, if needed.
• May lead corporate wide initiatives.
• Perform other duties as assigned.

International Benefits Manager

• Responsible for representing the interests of the clients in the litigation of disputed Workers Compensation claims.
• Provides client services as part of a legal team.
• Independently provides aggressive case handling with a resolution focus.
• Handles a full to moderate caseload from case inception through trial/resolution with limited support.
• Conducts legal research as necessary.
• Independently drafts pleadings, motions, briefs, discovery and other file documents.
• Provides recommendations and case analysis to business partners and clients on appropriate file handling strategy.
• Completes all required administrative tasks including time reporting, closed cases, and other reports appropriate to performance of job duties.

Workers' Compensation Legal Specialist

Backend Engineer

• Perform analysis, design, development, and configuration functions (includes defining technical requirements) with a high degree of accuracy and speed, operating as an individual contributor to team goals.
• Perform analysis, assessment and resolution for defects and incidents of advanced complexity and escalate appropriately.
• Work independently to tackle well-scoped and loosely scoped problems.
• Seek opportunities to expand technical knowledge and capabilities.
• Provide technical guidance and mentorship to less experienced employees.
• Perform other duties as assigned.

Software Engineer II, AI, Python, Typescript

• Perform analysis, design, development, and configuration functions as well as define technical requirements for assignments of intermediate complexity.
• Participate with team to perform analysis, assessment and resolution for defects and incidents of intermediate complexity and escalate appropriately.
• Work within guidelines set by team to independently tackle well-scoped problems.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other responsibilities as assigned.

Software Engineer I, Java, Business Rules

Full-stack Engineer

• Perform analysis, design, development, and configuration functions (includes defining technical requirements) with a high degree of accuracy and speed.
• Perform analysis, assessment and resolution for defects and incidents of advanced complexity and escalate appropriately.
• Work independently to tackle well-scoped and loosely scoped problems.
• Seek opportunities to expand technical knowledge and capabilities.
• Provide technical guidance and mentorship to less experienced employees.

Software Engineer II, AWS

• Lead and partner with Data Science, DAVS, Architecture and other business, stakeholder teams to prioritize use cases, gather requirements and implement solutions and pipelines for Imagery Models.
• Contribute to the Data Products Strategy for Imagery Model Outputs.
• Design and own the end‑to‑end data and ML pipeline architecture for imagery models (ingestion, preprocessing, feature engineering, training, evaluation, deployment).
• Integrate models into production systems and APIs with appropriate monitoring and alerting.
• Incorporate assurance processes into data solutions.
• Guide team members as they build complex data solutions, correct problems, apply transformations, and recommend data cleansing/quality solutions.
• Design complex data solutions, including incorporating new data sources and ensuring designs are consistent across projects and aligned to data strategies.
• Define and build frameworks for data solutions that can be applied to multiple projects.
• Perform analysis of complex sources to determine value and utilize your subject matter expertise to recommend data to include in analytical processes.
• Incorporate core data management competencies including data governance, data security and data quality.
• Collaborate and build consensus with leadership and diverse groups of stakeholders in defining, estimating, prioritizing and planning of projects.
• Perform data and system analysis, assessment and resolution for defects and incidents of high complexity and correct as appropriate.
• Define standards and frameworks for testing on data movement and transformation code and data components.
• Perform other duties as assigned.

Lead Data Engineer, Imagery Models

General Counsel

Workers' Compensation Counsel

• Follow operational policies to analyze, investigate, and resolve BSI claims of varying levels of severity with moderate supervision from claims management.
• Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim and recovery strategies.
• Retain, monitor, and manage outside counsel actively utilizing litigation management plans and budgets.
• Communicate with underwriting on significant claim exposures.
• Continue to develop the ability to identify all recovery opportunities and coordinate recovery efforts with the Recovery Management Unit and Claim management.
• Travel to and attend mediations, settlement conferences, claim conferences, field office visits, trials and depositions.
• Refine policy interpretation/coverage analysis skills including drafting coverage opinions with case law included.
• Strengthen the ability to negotiate settlements/resolutions, review releases and settlement agreements, including confidentiality and non-disclosure provisions.
• Support underwriting marketing efforts, including participation in broker and account visits and risk mitigation seminars and authoring customer-focused white papers and articles.
• Monitor marketplace conditions, conduct research, and draft reference materials to inform claim and underwriting colleagues on law impacting Travelers’ underwriting and claim decisions.
• Obtain and maintain required adjusters’ licenses.
• Perform other duties as assigned.

Claim Counsel, Professional Liability

Director

• Direct and coach the team in determining and using appropriate techniques that may include diagnostic analysis, active monitoring and/or multivariate modeling methods that can be used to influence strategic business decisions by balancing constraints and opportunities.
• Be a mentor or resource for less experienced analytic talent, onboard new employees and interns, and provide support for recruiting and talent assessment efforts.
• Promote exploration and implementation of new data and analytic tools, techniques and industry best practices to apply to business problems – including evaluating where AI-assisted workflows improve speed and quality without sacrificing analytical rigor.
• Interpret and synthesize findings across multiple analyses and influence optimal business action by balancing business constraints, analytical findings, and business impact.
• Build organizational partnerships across lines and functional teams to define and inform key strategic decisions.
• Ensure sound data strategy, quality, and coding best practices across Python, R, and SQL workflows.
• Leverage Claude Code for peer-quality code review, refactoring recommendations, and automated documentation generation.
• Bring recommendations and suggestions for improvements to supporting areas.
• Perform other duties as assigned.

Senior Director, Decision Science, BI Product Portfolio Analytics

Consultant

• Working under moderate supervision, utilize the pension administration system to manage participant requests, prepare pension election forms and process payments.
• Research and respond to participant benefit plan inquiries, create a positive customer experience for plan retirees and their beneficiaries; Respond to cases forwarded by the Employee Services Unit call center.
• Maintain data in Pension and 401(k) administration systems.
• Work with administration systems, Human Resource database and employee records when necessary to resolve data issues.
• Provide support to pension administration manager and benefits team members.
• Complete retirement benefit plan related administration as needed, may assist with Health & Welfare tasks.
• Provide support to our retirement plans, including assisting with core projects and audits.
• Assist with tasks related to international benefits, as needed.
• Perform other duties as assigned.

Consultant, Retirement Benefits

Insurance

• Develop and implement state product actions such as rates, rules, underwriting and other product changes or launches in response to state results and monitoring, and/or competitor actions for one or more assigned states.
• Conduct state analysis, which could include competitor actions, claim trends, state underwriting results or interrelationships with pricing actions, for the design, development, and assessment of non-rate product changes, underwriting changes, system changes, and distribution channel management actions in support of achieving state financial objectives.
• Develop recommendations, create, and conduct formal presentations.
• Support required system implementation of state changes including communication, documentation, input to test plans and validation.
• Develop communication and training materials as required to support product changes, non-rate product changes and state specific product positioning.
• May assist with delivery of training.
• Provide strong support and consultation to PI business units for state specific issues.
• Adhere to established workflow processes, controls, and best practices.
• Ensure state products and business processes are in compliance with state laws and regulations.
• Collaborate with compliance and legal experts to develop timely and accurate responses to Department of Insurance (DOI) filing inquiries, surveys, data calls, etc.

Senior Analyst, State Product Services – Personal Insurance

• Perform complex analysis, advanced level design, configuration and develop functions for impactful and high-visibility tasks.
• Take the lead on directing and implementing solutions to moderately complex, loosely scoped problems that are aligned with team goals.
• Deliver efforts both independently and by leading other team members.
• Lead investigation and resolution efforts for critical, high impact problems, defects, and incidents.
• Act as a technology advocate, independently seeking opportunities where technology can be utilized to improve the business.
• Provide technical guidance and mentorship while fostering a team environment.
• Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other duties as assigned.