Travelers

Full-stack Engineer

• Perform complex analysis, advanced level design, configuration and develop functions for impactful and high-visibility tasks.
• Take the lead on directing and implementing solutions to moderately complex, loosely scoped problems that are aligned with team goals.
• Deliver efforts both independently and by leading other team members.
• Lead investigation and resolution efforts for critical, high impact problems, defects, and incidents.
• Act as a technology advocate, independently seeking opportunities where technology can be utilized to improve the business.
• Provide technical guidance and mentorship while fostering a team environment.
• Apply knowledge of current industry trends and techniques to formulate solutions within the context of assigned efforts.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other duties as assigned.

Senior Software Engineer

General Counsel

• In the handling of a caseload of predominantly moderate and higher exposure cases, including Major Case litigation matters depending on line of business, your responsibilities will include:
• Leverage pre-trial and trial experience to apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct proficient to advanced legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft substantive pleadings, motions, briefs, discovery and other legal documents.
• Attend court events, depositions, and other appointments independently.
• Provide in-depth, substantive case analysis and recommendations to insured clients and Claim partners on file handling strategies.
• Collaborates with expert witnesses and consultants to develop case strategies, evaluate technical matters, and prepare compelling testimony for litigation.
• Build and maintain strong internal and external client and business partner relationships, including accountability for managing client and business partner relationships.
• Provide internal and external training, seminars and legal updates to insured clients and Claim partners.
• Provide leadership through mentoring other attorneys and legal support staff.
• Contributes to special projects and identifies other opportunities to support office goals/business needs.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Senior Workers' Compensation Associate Counsel

Insurance

• Lead the development, execution and enhancement of product strategies and actions including business scope, go-to-market strategies, and agile methodologies by influencing key stakeholders to achieve financial objectives.
• Influence and communicate strategies and associated action plans with key stakeholders and related initiatives to gain consensus for recommendations.
• Oversee and execute market, competitor, and consumer research analysis to identify and recommend new products, markets and services or enhance existing ones.
• Proactively develop solutions to product challenges and gain buy-in from key stakeholders to adopt recommendations.
• Manage the design, development, and implementation of system and process solutions that align with the product’s strategy.
• Identify and test new products, markets or partnership opportunities or enhance existing ones by collaborating with stakeholders and other entities and vendors.
• Lead and guide a team for product enhancement work including launch and rollout plans related to product strategies and action plans.
• Ensure strategies and plans address compliance needs and regulatory requirements.
• Oversee development of communication, training, and marketing materials in support of new or enhanced products and initiatives.
• Manage monitoring and measurement mechanisms for product strategies and initiatives in support of outlined strategic success criteria and present findings and recommendations to leadership.
• Perform other duties as assigned.

Director, Product Development – Personal Insurance Specialty

Manager

• Meet with injured employees face to face following office visits at a provider's medical facility to assist with the claim process and ensure compliance with their medical treatment plan.
• Contact customer, medical provider and injured parties on claims involving medical treatment and /or disability to coordinate appropriate medical care and return to work.
• Develop strategies to facilitate an injured employee's return to work and achieve maximum medical improvement.
• Evaluate and update treatment and return to work plans within established protocols throughout the life of the claim.
• Coordinate with medical providers to ensure the injured employee is actively participating in a viable treatment plan.
• Evaluate medical treatment requests to ensure that they are reasonable and necessary based upon jurisdictional guidelines.
• Engage specialty resources as needed to achieve optimal resolution (Dial-a-doc, physician advisor, peer reviews, MCU).
• Partner with Claim Professional to provide medical information and disability status necessary to create an overall strategy to achieve an optimal outcome.
• Utilize internal Claim Platform Systems to manage all claim activities on a timely basis.
• Utilize Preferred Provider Network per jurisdictional guidelines.
• Partner with Claim Professional to provide input on medical treatment and recovery time to assist in evaluating appropriate claim reserves.
• Submit accurate billing documentation on all activities as outlined in established guidelines.
• Customer Engagement.
• Participate in Telephonic and/or onsite File Reviews.
• Respond to inquiries - oral and written.
• Keep injured worker apprised of claim status.

Clinic Nurse, Medical Case Manager – Workers Compensation

• Develop and apply effective use of litigation skills and techniques to try cases to verdict or negotiate resolution.
• Conduct legal research and demonstrate strong and persuasive legal writing and presentation skills.
• Draft pleadings, motions, briefs, discovery and other documents.
• Attend court events, depositions, and other appointments independently.
• Provide case analysis and recommendations to insured clients and claim partners on file handling strategies.
• Build and maintain strong internal and external client and business partner relationships.
• Provide advice and training to Claim partners and clients.
• Fully and effectively utilize available technology, case management system and automation.
• Travel as required to meet business needs.
• Perform other duties as assigned.

Senior Counsel, Claim

Operations

• Responsible for performing analysis, design, and implementation of reliability-focused infrastructure, services, and tooling across cloud and on-premises environments with a high degree of accuracy.
• Technical Execution: Conduct root cause analyses for service disruptions, identifying opportunities for prevention and improvement in service restoration.
• Leverage AI capabilities to streamline identification of potential problems, trends, and solutions.
• Define and implement technical requirements for infrastructure provisioning, monitoring, and deployment using Infrastructure-as-Code (IaC) methodologies.
• Design and enhance CI/CD pipeline workflows to improve deployment automation, rollback safety, and service reliability while resolving infrastructure issues of intermediate complexity.
• Configure and optimize cloud-based and on-premises systems to ensure high availability, performance, and operational resilience.
• Implement and maintain monitoring, alerting, and incident response systems while ensuring adherence to security protocols in both cloud and on-premises deployments.
• Work independently on well-scoped SRE engineering problems while prioritizing tasks in alignment with business objectives.
• Collaborate with software, platform, and infrastructure engineers to improve system reliability, scalability, and performance across hybrid environments.

Technology Operations Engineer

• Build and foster an inclusive, engaging, and collaborative culture by encouraging and valuing diverse perspectives, creativity, and teamwork, enabling employees to bring their whole self to work.
• Establish and communicate clear expectations and engage in timely, consistent, and effective coaching and performance management; this includes attracting, motivating, developing, and retaining talent.
• Build and maintain positive and impactful relationships with internal and/or external partners.
• Deliver business results through the usage of Key Performance Indicators (KPIs)/Objectives and Key Results (OKRs); proactively use data to track, analyze, and manage individual and team performance; utilize available recognition programs to highlight strong performance.
• Monitor business operations to ensure compliance with SOX/regulatory requirements.
• Reinforce and execute business strategy to achieve business objectives.
• Identify and share opportunities to improve business processes and workflows; support new approaches, methods, and technologies to drive innovation aligned with the business strategy.
• Own and model the behaviors to accept change; influence others and strategically execute implementation of change management efforts.
• May lead or support projects and initiatives.
• Perform other duties as assigned.

Document Management Operations Manager

• Identify, review and confirm reinsurance coverage for losses, specifically complex claims such as asbestos, environmental (hazardous waste, pollution) and other cumulative injury (eg. abuse, CTE).
• Calculate, analyze and record proper financial results and all losses within company guidelines and issue timely notices, updates including litigation updates, and billings for losses covered under our reinsurance contracts.
• Consult with internal and external partners to collect reinsurance receivables, independently resolve reinsurer complex questions, and present solutions and work with manager and attorneys to resolve complex reinsurer disputes.
• Participate in and lead various Ceded Reinsurance /Company projects and initiatives (ex: supporting commutations, insolvency analysis and reinsurer audits, etc.)
• Maintain frequent business unit, broker, and reinsurer contact to communicate service standards and highlight efforts to meet business unit needs and foster long-term relationships.
• Routinely attend and coordinate reinsurer and broker meetings to address assigned claims/issues.
• Establish agenda to ensure productive meetings. Ensure follow-up items from meetings are addressed.
• May serve as a reinsurer audit coordinator, including planning and implementing.
• Train new team members and/or provide mentoring to less experienced staff.
• Conduct quality assurance audits.
• Make recommendations to manager on system, procedure and/or workflow enhancements to improve the effectiveness and efficiency of operation.
• Assist in implementation of system improvements.
• May be an individual contributor; but likely manages Analysts, Consultants/Sr Consultants, LDPs, and/or interns. Responsibilities may include supporting all of the above Ceded Claim job functions with a heavier emphasis on supporting claim operations activities including, but not limited to, serving as department Local Security Officer (LSO) to address access requirements to claim applications; providing technology support for reinsurance audits; establishing contract rules into reinsurance contract systems; and serving as a lead participant for departmental initiatives meant to enhance and/or streamline reports, controls and workflows.
• Perform other duties as assigned.

Senior Manager, Ceded Reinsurance Claim

Attorney

• Independently handles a full to moderate caseload with low to moderate level of severity and complexity from case inception through trial/resolution with limited support.
• Handles hearings, court events, and other appointments independently as jurisdictionally appropriate.
• Conducts legal research as necessary.
• Independently drafts pleadings, motions, briefs, discovery and other file documents.
• Interprets and analyzes medical reports or bills/invoices and provides disability ratings and/or other Official Medical Fee Schedules where jurisdictionally applicable.
• Provides recommendations and case analysis to business partners and clients on appropriate file handling strategy.
• Builds and maintains superior internal and external client relationships.
• Completes all required administrative tasks including time reporting, closed cases, and other reports appropriate to performance of job duties.
• Effectively utilizes and adapts to available technology, case management system and automation in the practice of law.
• Meets annual billable hour expectations.
• Perform other duties as assigned.

Workers Compensation Legal Specialist

• Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns, which may include: Triage and route callers to the appropriate department; Answers claim status and payment questions.
• Partners with claim professionals in multiple departments to assist with the timely resolution of claims, which may include: Properly documents claim files, including notes and diaries, Requests reports and records, and reviews medical bills, mail and wage statements.
• Ensures the proper handling of financial transactions to include: Processes and issues claim payments including outside vendor invoices, attorney expenses, and medical processing fees.
• Maintains accurate records and information management, such as: Prepares, generates and reviews reports using the most effective technology. Updates data discrepancies identified in reports and systems.

Claim Operations Specialist

Security Engineer

• Partner with Circle Leads, platform engineers, and cybersecurity stakeholders to elicit, refine, and prioritize requirements for external identity capabilities — spanning customer and agent registration flows, identity proofing integrations, authentication protocols, MFA enrollment and recovery, and profile/preferences APIs.
• Decompose business and security requirements into well-defined user stories, epics, and technical acceptance criteria; ensure engineering teams understand functional intent, security constraints, and how each capability integrates within the broader AIPP identity architecture and Okta tenant configuration.
• Serve as the technical interface between business partners, cybersecurity, and engineering — translating identity platform decisions, API design trade-offs, and security control choices into clear, audience-appropriate communications for both technical and non-technical stakeholders.
• Own and maintain a prioritized, groomed backlog with sufficient technical depth for continuous delivery; define and enforce acceptance criteria covering security posture, usability standards, regulatory compliance, and integration correctness across identity flows.
• Develop and manage delivery roadmaps across the external identity ecosystem — including Okta-based authentication and SSO flows, adaptive MFA policies, FIDO2/WebAuthn adoption, identity proofing service integrations, and customer/agent profile service APIs.
• Align team objectives to the Cybersecurity Value Stream vision; translate program-level goals into sprint-level priorities and communicate delivery progress, technical risk, and architectural trade-offs to Circle Leads and key stakeholders.
• Define and track platform KPIs and OKRs for external identity capabilities — including registration funnel completion rates, MFA enrollment and adoption rates, authentication success/failure ratios, identity proofing pass rates, and API error rates — using data to drive backlog prioritization.
• Lead and support business readiness activities for AIPP platform releases — including stakeholder communications, change impact assessments, runbooks, cutover planning, and post-launch monitoring criteria.
• Provide continuous in-sprint feedback on work-in-progress; clarify ambiguous requirements, validate technical designs against security and compliance standards, and proactively surface risks tied to external identity dependencies, third-party integrations (e.g., Okta, identity proofing vendors), and platform SLA constraints.
• Establish and evangelize consistent delivery patterns, API standards, and ways of working across AIPP teams within the Cybersecurity Value Stream to ensure scalability and reduce integration debt.
• Foster a technically grounded, inclusive, and collaborative team culture that promotes engineering ownership, security-first thinking, and continuous improvement across identity platform delivery.

Technical Product Owner – AIPP, Cybersecurity

Administrative Assistant

• Handles complex administrative assignments of a broad and varied nature to relieve senior management of routine administrative details.
• Exercises considerable discretion and independent judgment in facilitating overall department operations.
• Directs the activities of other support staff as necessary.
• Coordinates inter-departmental or department-wide administrative projects, such as broad communications, overseeing internal/external services purchased, developing and implementing department/business unit guidelines for operating policies and procedures.
• Complex scheduling; typically involves internal, external, and department-wide scheduling.
• Full responsibility for department-wide event and travel planning.
• Prepares and submits expense accounts and other type expenses.
• Manages and tracks/reports actual expenses versus budget for sr managements area of responsibility, develops or upgrades budget system.
• Regularly interacts with internal and external executives, community leaders, shareholders, etc.
• Initiates follow-up actions as needed.
• Calls for moderate to advanced conflict resolution skills via phone and, occasionally, in person.
• Initiates, develops, and makes decisions regarding office practices/procedures within authority level.
• Calls for frequent problem solving with internal and external staff.
• Utilizes basic change management skills.
• Perform other duties as assigned.

Senior Administrative Assistant

Account Manager

• As a Territory Manager, Public Sector Services (PSS), you will develop and enhance relationships within the independent agency system to create opportunities for customized products for public sector business.
• You will solicit, negotiate, and sell all aspects of public sector business within a defined territory as well as coordinate services (claim, loss control and etc.) and distribution strategies to enhance Public Sectors' local presence and relationships with customers and agents/brokers.
• Execute sales strategies for Public Sector Services throughout territory to meet profitability and production objectives.
• Sell industry segment underwriting and service capabilities to agents and brokers.
• Identify and develop opportunities to achieve profitable growth through new business production and retention of renewal business throughout territory.
• Establish and cultivate long-term relationships with independent agencies within territory to enhance sales efforts.
• Provide ongoing customer service delivery and problem resolution to agents/brokers who write public sector business within territory.
• Generate, analyze, and share competitive marketplace information to identify and create a competitive sales advantage for Public Sector Services.
• Work with Public Sector Services Regional Underwriting Units to help pinpoint and solve product and service development needs for public sector business.
• Perform other duties as assigned.

Territory Manager – Public Sector Services

Actuary

• Establish and maintain peril-specific views of risk
• Refine catastrophe loss experience trending methodologies
• Enhance and facilitate catastrophe business planning across the Enterprise
• Communicate findings and recommendations to team, peers, business partners, and senior leadership
• Contribute to catastrophe advanced analytics initiatives, such as evaluating vendor catastrophe model updates and enhancing benchmark pricing tools, using multivariate analyses
• Hold a lead role in strategic planning as well as manage the successful execution and completion of assigned strategic initiatives and projects.
• Develop solutions to resolve challenges of an initiative.
• Independently perform actuarial and analytic analyses to solve business problems and apply judgment appropriately.
• Drive day to day execution within unit.
• Support broad department initiatives.
• Communicate analysis, project results, and other business initiatives on a regular basis to staff, peers, and business partners.
• Mentor less experienced talent across the Enterprise.
• Execute and communicate talent development processes, including performance and personal development goals.

Senior Manager, Enterprise Actuarial – Catastrophe Risk Management

• Responsible for ownership of a high level business vision of high complexity and translating it into a strategy and capabilities; partners with finance and the business to ensure the business value of what is being delivered is defined.
• Understands the business vision, strategies, operating vision, business imperatives and capabilities and how they work together to define technology imperatives and business capabilities.
• Helps to define and shape both employee and customer facing, and analytic capabilities, that align with business’s strategic imperatives, focusing on projects leveraging new technology to maintain and expand our competitive advantage.
• Directly leads definition and refinement of business need, solutions, process flows, and resulting epics and candidate features in partnership with the business leaders.
• Business vision and resulting strategies can be complex and cross-lines focused, and also align with Enterprise capabilities/priorities and assists with defining the performance goals, KPIs and key milestones for the proposed solutions.
• Partners with business leaders in the analysis activities, requirements gathering, and solution development to ensure business capability integrity is agreed to and works with business and technical architects to explore and define how the proposed solutions will fit into the overall Enterprise architecture.
• Partners with business leaders to ensure delivery and execution of projects or programs to ensure business capability is realized. as well as to lead business readiness / change management / implementation of the capabilities being delivered as part achievement of the business goals and strategies.
• Assists in the development of the strategy business value, providing input and driving balance of solution cost and benefit realization against capability goals and objectives.
• In partnership with business and technology, develops the strategy roadmap identifying timeframes, deliverables, and dependencies; partners to proactively manage and mitigate risk and appropriately escalate issues.
• Leads and facilitates updates with business senior leaders, and ensures decisions are made at the appropriate level.
• Demonstrates strong executive leadership communication capabilities and serves as a liaison to the business community to ensure that its needs are fully understood by the project team.
• Participates in the acquisition of information and expertise to help inform forward looking capability strategies.
• Perform other duties as assigned.