Customer Service Associate, Bilingual

Travelers

Bilingual customer service associate handling high-volume insurance inquiries for Travelers. Resolving questions about policies, billing, coverage, quotes, and application access across multiple systems.

Posted 8/4/2026full-timeSpokane Valley • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $39,200 - $64,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively handling high-volume inquiries and providing accurate information while maintaining customer satisfaction. Proficient in navigating multiple systems and adapting communication styles to ensure a positive customer experience.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal Communication SkillsProficiency in TechnologyOrganizational SkillsBilingual in English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Information AnalysisCritical ThinkingDocumentation SkillsTime ManagementMulti-System Navigation

Soft Skills

Active ListeningEmpathyFlexibilityResiliencyAdaptability

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer SatisfactionInbound InquiriesBusiness-Area KnowledgeCustomer ExperienceDepartmental Projects

About the role

Key responsibilities & impact

Complete applicable new-hire training
Handle high-volume inbound inquiries from external customers and/or internal business partners via calls, emails, chats, and other methods
Respond to questions regarding quotes, policies, coverages, billing, audits, and application access/support as knowledge grows
Build and maintain customer satisfaction and trust through active listening and accurate, efficient responses
Apply product, systems, and business-area knowledge to educate customers and resolve needs
Navigate multiple systems and platforms simultaneously while interacting with customers
Adapt communication style to provide a positive, consistent, empathetic, and thorough customer experience
Accurately and comprehensively document information according to business-area guidelines and procedures
Support departmental projects and initiatives and pursue developmental opportunities
Perform other duties as assigned

Requirements

What you’ll need

Prior customer service experience
Strong verbal and written communication skills
Ability to clearly convey information to various audiences with empathy and understanding
Proficiency utilizing technology and navigating multiple systems simultaneously
Ability to analyze information and think critically to make informed decisions
Organizational and time management skills in a high-volume, fast-paced environment
Ability to handle shifting priorities
Flexibility and resiliency to navigate change
Desire to continuously acquire new skills and knowledge
High school diploma or GED
Fluent in English and Spanish

Benefits

Comp & perks

Health insurance for employees and eligible family members from the first day of employment
Travelers matches 401(k) contributions dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum
Paying it Forward Savings Program for employees with student loan debt
Pension Plan 100% funded by Travelers
Minimum of 20 days Paid Time Off annually
Nine paid company holidays
Wellness program with tools, discounts, resources, and caregiving support
Mental health program with free professional counseling, health coaching, and other resources
Matching Gift and Volunteer Rewards program
Equal opportunity employer
Opportunities to participate in Diversity Networks
Performance-based cash incentive awards