Claim Operations Specialist

Travelers

Claim Operations Specialist responsible for customer assistance, financial transactions, and claim management. Working in a hybrid environment with a focus on collaboration and relationship building.

Posted 7/30/2026full-timeDowners Grove • Illinois • 🇺🇸 United StatesJunior💰 $45,400 - $74,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively partnering with claim professionals and managing financial transactions. Proficient in maintaining accurate records and utilizing technology for information management.

Highest-signal resume keywords

Customer ServiceFinancial TransactionsRecord ManagementAnalytical ThinkingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft OfficeWeb-Enabled ApplicationsInformation Management

Soft Skills

AccountabilityAnalytical ThinkingChange ManagementJudgmentRelationship Management

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Claim ProcessesCustomer RelationshipsClaim Payments

About the role

Key responsibilities & impact

Partnering with claim professionals to assist customers.
Building customer relationships and completing financial transactions.
Updating and managing important business information.
Serving as a customer service representative for the claim department.
Documenting claim files and managing claim processes.
Ensuring proper handling of claim payments and financial transactions.
Maintaining accurate records and information management.

Requirements

What you’ll need

High School Diploma or GED.
1 year of service-related work experience OR Bachelor’s Degree.
Experience utilizing computer technology such as Microsoft Office, e-mail, and Web-enabled applications.
Accountability: Ownership of actions and outcomes.
Analytical Thinking: Ability to analyze and compare information.
Change Management/Resilience: Stay focused in the face of change.
Communication Skills: Strong verbal and written skills.
Judgment/Decision Making: Exercise sound judgment and make decisions.
Relationship Management: Build and maintain productive working relationships.

Benefits

Comp & perks

Health Insurance: Eligible from first day of employment for employees and their eligible family members.
Retirement: 401(k) match dollar-for-dollar up to first 5%, plus a Pension Plan 100% funded by Travelers.
Paid Time Off: Minimum of 20 days annually, plus nine paid company Holidays.
Wellness Program: Access to tools, discounts, and resources for wellness goals and mental health services.
Volunteer Encouragement: Matching Gift and Volunteer Rewards program for community involvement.