Thomson Reuters

• Updating existing and assisting in building new country templates in ONESOURCE Corporate Tax
• Testing tax templates, ensuring they meet written requirements/specifications and best practices
• Assisting with 3rd line support from the ONESOURCE product support teams and local client service teams
• Supporting the team by reviewing tax authority documents, tax legislation and other information sources
• Reporting to Regional Lead in Gdansk and interacting with Tax Content Analysts and Tax Content Consultants

Tax Content Analyst

Account Executive

• Reporting to the Strategic Sales Manager, this is an exciting opportunity to join the Strategic Sales team in a role designed to support our growth by nourishing, building and growing relationships with our strategic clients.
• Responsible for working with our existing strategic accounts you will be one of the main points of contacts for our customers by being their ‘Trusted Adviser’.
• Working hand-in-hand with the Strategic Client Directors you will be responsible for the client renewal schedule and ensuring that the necessary contracts are issued and closed on time and in line with Sales targets.
• The Strategic Client Executive will collaborate and co-ordinate with the Account Director and wider business partners to ensure we are meeting all the needs and changing demands for the set of clients assigned to your territory.
• Speaking with customers on a regular basis to confirm client experience and satisfaction – this is a client customer success role.
• Coordinating with multiple departments and teams to ensure wider sales objectives and performance goals are met.
• Delivering exceptional service and being at the forefront of owning and fixing client issues and challenges.
• Proactively establishing professional and productive relationships with stakeholders in client accounts.
• Ensuring client invoices are understood, reconcile to requirements and when disputed work with the AR Team and client to resolve.
• Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis.
• Managing new client onboarding, training and support.

Strategic Client Executive

Content Manager

• Manage individual contributors on the Cases Editorial team of Attorney Editors based in Manila.
• Coach individual contributors and support direct communication between Director or Senior Manager and team.
• Model behaviors that positively impact staff.
• Communicate team performance to Director or Senior Manager, and ensure individual contributors deliver on expectations.
• Attract and develop talent, participating in interviews and candidate selection.
• Set goals around individual talent development and team diversity.
• Communicate effectively within the team and alert management about issues.

Manager, Cases Editorial

Chief Marketing Officer

• Lead a team of product marketing managers and associate managers to deliver target financial outcomes
• Ensure all channels can articulate value proposition and competitive positioning
• Prioritize and articulate growth and expansion paths including cross-sell and upsell opportunities
• Partner with channel enablement team to develop roadmap for Government GTM activities
• Serve as the voice of the customer and translate needs into compelling value propositions
• Continuously collaborate with Sales to adjust strategies based on market realities
• Provide market facing thought leadership
• Be responsible for developing talent within the department

Senior Director, Product Marketing – Government

Inside Sales

• Manage and convert leads generated by the Marketing and Sales teams into new business opportunities
• Identify customer needs and present technology solutions aligned with their challenges and objectives
• Conduct negotiations and follow the sales process through to closing
• Work consultatively, building strong relationships with clients and prospects
• Keep the CRM up to date, recording interactions and tracking all stages of the sales funnel
• Ensure achievement of sales targets and performance indicators set by the company
• Perform regular follow-ups to maximize opportunity conversion and customer satisfaction.

Cloud Engineer

• Leverage expert-level C# programming skills to design, develop, and implement AI services
• Lead the technical integration of advanced cloud AI services
• Build cloud-based solutions in AWS, Azure, and GCP clouds
• Develop robust API layers using Azure API Management and Google Cloud APIGEE
• Provide hands-on technical leadership and mentorship to a team of engineers
• Drive agile development practices (Scrum/Kanban)
• Act as a technical subject matter expert for unblocking complex challenges
• Research, evaluate, and prototype new AI architectures
• Champion security-by-design principles into all AI platform components
• Collaborate with the information security team to implement enterprise-grade security features
• Prepare and present high-quality technical and non-technical documentation
• Proactively mitigate technical and operational risks associated with scaling AI systems

Staff Software Engineer, C#, Cloud

Engineering Manager

• Support customers across the Corporate Legal Software suite of products
• Engage with executives at our largest customers
• Deliver measurable customer outcomes through structured Customer Success Plans (CSPs)
• Conduct executive business reviews (EBRs) and proactive customer check-ins
• Focus on adoption, value realization, and expansion in partnership with Sales and Professional Services
• Monitor customer health, usage data, and growth opportunities
• Build and present business plans
• Establish and maintain long-term customer relationships
• Effectively partner with internal and external partners
• Leverage technology tools for managing client information, pipeline, and financial forecasts

Senior Customer Success Manager, Legal Software

Data Scientist

• Develop and optimize predictive models and machine learning solutions for analyzing unstructured data
• Collaborate with engineering and research teams to design, build, and deploy scalable predictive systems
• Apply statistical and machine learning techniques to extract insights and improve platform performance
• Guide the data pipeline architecture with a focus on robustness, scalability, and reproducibility
• Provide thought leadership on emerging data science trends

• Define and drive the technical direction for platform capabilities engineering
• Advocate for Infrastructure and Cloud platform capabilities across Thomson Reuters
• Provide technical leadership and guidance for all Platform Engineering Infrastructure teams
• Oversee compute server environments and lifecycle management
• Define, publish, and evolve TR’s cloud-native engineering standards
• Collaborate with senior leadership on vision for capabilities and services
• Manage global teams, delivering performance reviews and defining annual goals
• Represent Thomson Reuters externally at industry forums.

Vice President, Infrastructure & Cloud Engineering

Account Specialist

• Own the end-to-end renewal process for a portfolio of customers, ensuring accuracy, timeliness, and alignment with customer value realization
• Prepare quotes, contracts, and documentation; manage inbound commercial inquiries; identify and execute low-complexity upsell and cross-sell opportunities
• Act as a primary contact for commercial and support-related inquiries; confirm renewal intent and clarify terms with customers
• Analyze customer data to identify trends and opportunities; maintain accurate CRM records and renewal forecasts
• Partner with Account Executives, Customer Success Managers, Finance, and Legal to ensure smooth processing of commercial transactions and strategic alignment

Data Engineer

• Assisting in daily operations and projects within the Product Engineering area.
• Supporting data analysis, reporting, and documentation tasks.
• Collaborating with cross-functional teams to ensure timely execution of deliverables.
• Researching and preparing presentations or reports as needed.
• Contributing ideas to improve processes and enhance team efficiency
• Collect, map, and analyze data schemas and process flows required to convert data from competitor applications into our software suites.
• Utilize Generative AI and Large Language Models (LLMs) to automatically generate, refine, and maintain high-quality technical documentation of competitor processes.
• Collaborate closely with senior software engineers and data specialists to understand technical requirements and system architectures.
• Perform data exploration and profiling to identify patterns, mapping rules, and potential transformation bottlenecks.
• Verify the accuracy of LLM-generated documentation against actual database structures and codebases.
• Participate in agile ceremonies (daily stand-ups, sprint planning, and reviews) to share progress and learn best practices in software engineering.

Engineering Intern – Data & AI Automation

Customer Success Manager

• Own the post-sale customer lifecycle for a portfolio of strategic enterprise accounts
• Develop and execute Customer Success Plans aligned to customer business priorities
• Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) and strategic governance meetings
• Drive product adoption, utilisation and time-to-value across Thomson Reuters solutions
• Monitor customer health, identify risks early and execute retention strategies
• Partner with Strategic Account Managers to identify expansion, cross-sell and upsell opportunities
• Build trusted executive relationships with customer stakeholders
• Act as the Voice of the Customer across Product, Support, Professional Services and Sales
• Coordinate internal resources to ensure successful delivery and customer outcomes
• Capture customer insights, success metrics and engagement activities within Salesforce
• Develop customer advocates, references and long-term strategic partnerships

Strategic Customer Success Manager

Pre-sales Engineer

• Partner with Sales teams to support the full sales cycle from opportunity qualification through solution design, proposal development, negotiation support, and deal closure.
• Lead customer discovery sessions to understand business challenges, compliance requirements, current tax processes, technology landscape, and desired outcomes.
• Recommend the most appropriate Thomson Reuters tax solutions based on customer needs, business priorities, and regulatory requirements.
• Translate complex indirect tax, GST, and e-invoicing requirements into clear, compelling solution narratives for customers.
• Develop differentiated value propositions that clearly position Thomson Reuters against competitors.
• Support Sales teams in qualifying opportunities, defining scope, identifying decision criteria, and progressing deals through the pipeline.
• Help develop and close new business opportunities to meet and exceed gross sales targets.
• Own and deliver tailored product demonstrations aligned to customer pain points, use cases, industry requirements, and buying-stage maturity.
• Present Thomson Reuters solutions confidently to a range of stakeholders, including tax, finance, IT, procurement, shared services, and executive leadership.
• Lead solution workshops, proof-of-concept discussions, and technical or functional deep-dive sessions where required.
• Assist in strategic retention and renewal situations by reinforcing solution value and identifying expansion opportunities.
• Support responses to RFPs, RFIs, tenders, and customer questionnaires with strong functional, domain, and solution input.
• Contribute to proposal development, solution architecture, business case creation, and commercial positioning.
• Provide insight during bid strategy discussions and help shape winning proposals for strategic accounts.
• Stay current on developments in indirect tax, GST, e-invoicing, regulatory changes, digital tax transformation, and tax technology trends in India.
• Bring market insights and domain expertise into customer conversations to build credibility and trusted advisor status.
• Maintain accurate and timely opportunity, activity, and customer information in Salesforce and other CRM systems.
• Collaborate closely with Sales to support pipeline progression, deal strategy, and forecast accuracy.
• Contribute to continuous improvement in pre-sales processes, sales enablement, customer engagement models, and organizational effectiveness.

Pre Sales Techno-Functional Tax Consultant – CA Qualified

Operations

• Territory Design & Assignment: Develop and maintain territory assignment logic for CS teams across AEM
• Customer Segmentation Models: Build and evolve multi-dimensional segmentation frameworks
• Coverage Model Analysis: Partner with CS leadership to model optimal CSM-to-account ratios
• Data Governance & Enrichment: Ensure account and contact data quality in Salesforce and CS Tool
• Segmentation Impact Reporting: Measure and report on the effectiveness of segmentation and territory changes
• Stakeholder Enablement: Translate complex segmentation logic into intuitive frameworks and documentation for CSMs, CS leadership, and cross-functional partners.

CS Operations Lead – Territories, Segmentation

Journalist

• Set editorial priorities for breaking and daily news across all formats, in conjunction with regional editor and bureau chiefs.
• Lead and coordinate a cross-format team to deliver fast, accurate, and impactful coverage.
• Ensure stories meet Reuters’ standards and client expectations across platforms.
• Make rapid editorial decisions under time pressure.
• Collaborate with regional and global editors to shape coverage and strategy.
• Mentor and coach staff, fostering a high-performance and inclusive newsroom culture.
• Drive innovation and experimentation in breaking news coverage.