Thomson Reuters

Customer Success Manager

• Build and maintain multi-threaded relationships across legal, innovation, knowledge management, IT, and leadership
• Develop customer champions and align executive stakeholders on measurable outcomes
• Lead onboarding and implementation end-to-end, including entitlements, training, and rollout planning
• Drive adoption by embedding CoCounsel into priority legal workflows and practice group routines
• Identify, validate, and scale new use cases
• Quantify and communicate return on investment through success metrics and QBR-style business reviews
• Manage a portfolio of national and mid-market law firms and corporate legal departments across Australia
• Capture and communicate voice-of-customer insights to leadership, strategy, sales, proposition, presales, customer success, marketing, and product teams
• Support Proofs of Concept and facilitated trials
• Coordinate cross-functional resolution, communication, timelines, and risk mitigation plans
• Prepare and deliver project presentations and status reports to prospects and clients
• Define customer success outcomes, build success plans, and deliver measurable impact
• Drive end-user enablement and day-to-day usage through role-based training, champions, and repeatable adoption plays
• Monitor product usage and sentiment, identify risks, and execute recovery plans to protect retention
• Uncover expansion use cases and partner with Sales on expansion opportunities

Customer Success Manager – AI, Legal Solutions

• Own outcomes for a portfolio of Singapore customers using AI solutions
• Translate business goals into measurable success plans
• Build and maintain relationships across legal, innovation, KM, IT, and leadership stakeholders
• Lead onboarding and implementation end-to-end, including entitlements, training, and rollout planning
• Drive adoption of CoCounsel within priority legal workflows and practice group routines
• Identify, validate, and scale new use cases
• Quantify and communicate ROI through success metrics and QBR-style business reviews
• Capture and communicate voice of the customer to leadership, strategy, sales, proposition, presales, customer success, marketing, and product teams
• Support targeted deals through proofs of concept and facilitated trials
• Coordinate cross-functional resolution, communication, timelines, and risk mitigation plans
• Prepare and deliver project presentations and status reports to prospects and clients
• Define customer success outcomes, build success plans, and deliver measurable impact
• Drive end-user enablement and day-to-day usage through role-based training, champions, and repeatable adoption plays
• Monitor product usage and sentiment, identify risks, and execute recovery plans to protect retention
• Uncover new use cases and partner with Sales on expansion opportunities

Technical Writer

• Manage the end-to-end content lifecycle, including content acquisition, system-based content preparation, online content delivery, and post-publication functionality validation
• Contribute to production schedules and active production content cycles
• Provide inputs for automation and process-streamlining opportunities
• Prioritize multiple tasks and deadlines while delivering high-quality work
• Collaborate with team members, other departments, and virtual or off-site vendors
• Troubleshoot information-conversion issues related to workflows or product-development enhancements
• Review workflow and task documentation, instruction manuals, and checklists for currentness

Associate Content Technical Specialist

Business Intelligence Analyst

• Partner with Thomson Reuters Sales and Revenue Operations leadership to turn sales and revenue data into decisions
• Own analysis and narrative behind segment performance, forecasting, and pipeline
• Build forecasting and reporting used by leaders
• Provide reporting leadership across major customer segments and functions
• Serve as an ambassador for sales results and forecasting
• Build relationships across Revenue Operations, DSIG Finance, Systems Finance, and Sales teams
• Develop domain expertise in Sales data
• Use Alteryx, Tableau, and Power BI to aggregate and synthesize disparate data sets and build reliable data lakes
• Partner with Systems Finance and DSIG Finance to source and streamline source-system data
• Use Territories, Quota, and Sales data to provide reporting to sales teams
• Provide analysis, risk assessment, and recommended actions to segment sales leadership
• Provide segment- and product-level analytics and trends
• Develop and maintain executive-ready monthly reporting, KPIs, dashboards, and scorecards
• Own forecasting and pipeline analytics, including target setting and segment data validation
• Curate and validate final sales results and actuals restatements
• Analyze metrics and communicate sales insights to segment leadership
• Conduct deep dives, identify trends and risks, lead significant projects, and drive process improvement
• Use Claude and Copilot to accelerate report production, synthesize data, and draft narrative insights
• Coach and mentor junior team members
• Perform ad-hoc reporting and analysis

Lead Sales & Operations Reporting Analyst, Revenue Operations

Full-stack Engineer

• Design, develop, test, deploy, and support scalable backend services, REST APIs, and microservices using Java, Spring Boot, AWS, and PostgreSQL
• Build and evolve distributed systems using asynchronous messaging, event-driven architecture, service-to-service communication, caching, resiliency, and fault-tolerant design patterns
• Own technical solutions end to end, from requirements analysis and solution design through implementation, automated testing, deployment, monitoring, troubleshooting, and production support
• Design and optimize PostgreSQL databases, including schema design, migrations, indexing, query tuning, data integrity, concurrency, and performance optimization
• Partner with Product, Architecture, DevOps, Security, and other engineering teams to translate business requirements into scalable and maintainable solutions
• Drive engineering quality through code reviews, automated testing, observability, secure development practices, performance optimization, and continuous improvement
• Provide technical guidance, mentoring, and knowledge sharing to engineers while promoting accountability, collaboration, and engineering excellence

Senior Software Engineer

Photographer

• Produce high-quality news, business and sports photography
• Generate and develop visual story ideas
• Plan and execute coverage of breaking news, enterprise, business, sports and other major events
• Produce compelling, accurate and visually strong photography meeting Reuters' editorial and technical standards
• Collaborate with text, video and pictures colleagues on integrated coverage and visual storytelling
• Contribute to Reuters' One Newsroom ambitions through cross-format collaboration
• Produce content for Reuters' global clients and digital audiences
• Identify opportunities for exclusive pictures, deeper visual storytelling and longer-term photographic projects
• Build and maintain relationships with sources, photographers, editors and stakeholders across Kenya and the wider region
• Travel across Kenya, East Africa and occasionally other parts of the world
• Edit and manage pictures from photographers across the region

Journalist

• Produce real-time headlines, newsbreaks, updates, sidebars and visually-driven human interest stories
• Cover major breaking stories from Southern Africa and other Sub-Saharan African countries
• Win timings and make Reuters stories stand out against main competitors
• Collaborate closely with text and visuals colleagues across the region
• Show sharp news judgment
• Deliver fast, coordinated and visually compelling coverage of breaking news events

Breaking News Correspondent, Sub-Saharan Africa

Research Scientist

• Experiment with and develop models across the entire model development lifecycle
• Build, test, and deliver high-quality solutions
• Work collaboratively on cross-functional teams with colleagues across the globe
• Try new approaches and learn new technologies
• Contribute ideas and solve real-world challenges
• Support applied research and development of new products and technologies for Legal, Tax & Accounting, Government, and Reuters News
• Contribute to Thomson Reuters’ digital and AI transformation

Applied Scientist Intern

Salesforce Developer

• Support the design, build, testing and release of Salesforce improvements across TRF’s core platform.
• Create, update and troubleshoot Salesforce Flows, formulas, validation rules, object configuration, Lightning pages and permission sets.
• Assist with Apex development, triggers, SOQL queries and debugging under supervision.
• Carry out data imports, updates and data quality checks securely and accurately.
• Support QA, user acceptance testing and release preparation.
• Document technical changes, configuration decisions and user-facing guidance.
• Work with Product and Technology colleagues and internal stakeholders to translate business needs into Salesforce solutions.
• Support maintenance and development of TRF’s Salesforce Experience Cloud site, including portal pages, components and member-facing functionality.

Junior Salesforce Developer

IT Support

• Provide first-line technical support to TRF staff through the ticketing system and approved support channels.
• Triage, investigate and resolve common IT issues involving accounts, passwords, MFA, laptops, peripherals, Wi-Fi, VPN, printers, Microsoft 365, Google Workspace and collaboration tools.
• Escalate complex incidents and service requests with clear notes, context and troubleshooting steps.
• Support onboarding and offboarding, including equipment, access and user guidance.
• Maintain accurate records of support requests, resolutions, known issues and follow-up actions.
• Create and update user-facing guidance, knowledge articles and internal support notes.
• Explain technical issues clearly and patiently to non-technical colleagues.
• Follow information security, data protection and access management processes.
• Identify recurring issues, process gaps and helpdesk improvement opportunities.

Helpdesk Engineer

Business Analyst

• Own and manage the full renewal lifecycle for a portfolio of legal software products, including Legal Tracker, HighQ, Exterro, OpenText, and Document Intelligence
• Prepare and deliver accurate, competitive pricing proposals for renewals
• Proactively manage customer notifications for upcoming renewals
• Collaborate with Account Management, Account Specialists, and Customer Success Managers
• Identify and communicate renewal risks and opportunities to internal stakeholders
• Serve as the subject matter expert on legal software contracts and pricing
• Act as the primary customer contact for contractual and pricing questions related to renewals
• Lead and facilitate renewal negotiations using established playbook approaches
• Develop creative, ad-hoc solutions for complex or escalated situations
• Continuously develop and refine processes and tools to scale the renewal function and improve efficiency

Business Analyst, Renewal Desk

Product Operations

• Lead the operational and cultural evolution of Thomson Reuters' TAAP product organization
• Evolve program and operations into a lean, AI-first Product Ops office
• Drive operational excellence across the software portfolio with near-zero overhead
• Lead the AI maturity program from individual productivity tools toward shared infrastructure and agent-driven workflows
• Lead a small, senior team of product operations experts
• Own product operations across Core (Bedrock) and Agentic (Catalyst) portfolios
• Build automated tooling and visibility systems for cross-team dependencies, GTM milestones, and timelines
• Integrate operational processes with Linear, Slack, GitHub, Claude, and modern agile and AI tools
• Collaborate with Customer Success on large-scale customer migrations
• Define and execute business-driving metrics and regular operating cadences
• Enable product managers in modern AI tools and AI-first product development
• Establish and scale playbooks for shared context, agentic workflows, model evaluations, and prompt libraries
• Recruit, mentor, and manage a high-performing product operations team
• Drive TAAP-wide change management across product, engineering, and design teams
• Design and lead change-management communications with the Head of TAAP Product and TAAP Product Leadership Team
• Establish an organizational drumbeat highlighting AI-enabled behaviors and transformation progress

Director, AI Product Ops

Accounts Payable

• Oversee the organization’s accounts payable function and ensure accurate, timely, and compliant processing of vendor invoices, payments, and expense reimbursements
• Supervise, train, and develop AP staff
• Set performance goals, conduct reviews, allocate workload, and ensure adequate coverage
• Oversee the end-to-end AP cycle, including invoice receipt, coding, approval routing, and payment processing
• Manage payment runs through checks, ACH, and wire transfers
• Review and approve invoices above delegated authority thresholds
• Oversee employee expense reimbursement processing
• Manage vendor master data and resolve escalated vendor disputes and inquiries
• Support vendor onboarding and compliance requirements
• Design and enforce controls to prevent duplicate payments, fraud, and errors
• Ensure compliance with company policy, tax regulations, 1099 reporting, audit requirements, IFRS, and applicable accounting standards
• Maintain segregation of duties and support internal and external audits
• Prepare AP aging reports, accrual schedules, and cash flow forecasts
• Resolve outstanding liabilities and monitor AP KPIs
• Analyze trends and recommend process improvements
• Manage AP software and ERP systems such as SAP/Ariba
• Lead OCR invoice capture, workflow automation, and other efficiency initiatives
• Develop and maintain process documentation and standard operating procedures
• Collaborate with IT and Finance on system upgrades and integrations
• Partner with Procurement, General Ledger/Controller, and Internal Tax teams
• Serve as point of escalation for vendor and internal stakeholder issues

Manager, Accounts Payable

Financial Planning and Analysis

• Coordinate financial planning cycles, including the annual budget, forecast, and long-term plan
• Consolidate and analyze financial results, identifying variances, trends, risks, and opportunities
• Develop management reports and executive presentations for leadership
• Act as a finance business partner to business areas, providing strategic analysis and data-driven recommendations
• Prepare revenue, expense, cash flow, and profitability projections
• Support financial reporting for senior leadership, the Board, and global corporate stakeholders
• Conduct complex financial analyses for strategic initiatives, investments, transformation projects, and operational decisions
• Work with Accounting, Treasury, Tax, Investor Relations, and other finance functions
• Ensure compliance with financial policies, internal controls, and regulatory requirements
• Lead continuous improvement, automation, and optimization initiatives for financial planning, reporting, and analysis processes
• Develop management KPIs and dashboards
• Ensure the quality, consistency, and integrity of financial data
• Coordinate or mentor analysts and team members
• Participate in corporate projects involving business integration, operational efficiency, acquisitions, and finance transformation

FP&A Coordinator

Product Manager

• Define and articulate product vision, strategy, and roadmap for AI-driven enterprise applications in the legal domain
• Collaborate with stakeholders to identify market needs, customer pain points, and innovation opportunities
• Guide development of intelligent, production-ready AI solutions expanding CoCounsel offerings
• Work with data scientists, engineers, and designers to implement AI features
• Lead development of transactional applications for large law firms
• Ensure products meet standards for security, usability, reliability, and quality
• Design and optimize workflow application processes to improve user productivity and efficiency
• Identify opportunities to automate and streamline workflows using AI and other technologies
• Coordinate with engineering, design, marketing, sales, and customer success teams for alignment and successful launches
• Foster innovation and continuous improvement
• Serve as primary contact for product-related matters internally and externally
• Communicate product updates, milestones, and challenges to stakeholders

Customer Success Manager – AI, Legal Solutions

Customer Success Manager – AI, Legal Solutions

Associate Content Technical Specialist

Lead Sales & Operations Reporting Analyst, Revenue Operations

Senior Software Engineer

Photographer

Breaking News Correspondent, Sub-Saharan Africa

Applied Scientist Intern

Junior Salesforce Developer

Helpdesk Engineer

Business Analyst, Renewal Desk

Director, AI Product Ops

Manager, Accounts Payable

FP&A Coordinator

Senior Product Manager