Director, AI Product Ops

Thomson Reuters

Director leading AI-first product operations across Thomson Reuters’ tax, audit, accounting, and practice software portfolio. Driving AI maturity, automated workflows, and TAAP-wide change.

Posted 9/3/2026full-timeEagan • Minnesota, Missouri, New York, Texas • 🇺🇸 United StatesLead💰 $157,500 - $292,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading product operations with a focus on AI-first methodologies, operational excellence, and change management. Proficient in modern product management practices and familiar with tools that enhance collaboration and automation across teams.

Highest-signal resume keywords

10+ Years Experience In Program ManagementDeep Familiarity With Modern Product Management PracticesProven Experience Implementing Agile SDLC StructuresFluency In Modern AI ToolingExperience In Regulated Software Industries

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProduct OperationsAgile SDLCChange ManagementAutomation Of Project-Tracking WorkflowsAI GovernancePrompt EngineeringData SecurityCultural TransformationTeam Upskilling

Soft Skills

LeadershipMentoringCollaborationCommunicationInspiration

Tools & Technologies

LinearSlackGitHubClaudeCursorLLMsMCPEvaluationsPrototypingAgent-Driven Workflows

Certifications & Qualifications

Bachelor's Degree In Computer ScienceBachelor's Degree In BusinessBachelor's Degree In EngineeringBachelor's Degree In Management Information Systems

Industry Keywords

Software IndustryData SecurityAI GovernanceTechnical Operations LeadershipProduct Management

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Lead the operational and cultural evolution of Thomson Reuters' TAAP product organization
Evolve program and operations into a lean, AI-first Product Ops office
Drive operational excellence across the software portfolio with near-zero overhead
Lead the AI maturity program from individual productivity tools toward shared infrastructure and agent-driven workflows
Lead a small, senior team of product operations experts
Own product operations across Core (Bedrock) and Agentic (Catalyst) portfolios
Build automated tooling and visibility systems for cross-team dependencies, GTM milestones, and timelines
Integrate operational processes with Linear, Slack, GitHub, Claude, and modern agile and AI tools
Collaborate with Customer Success on large-scale customer migrations
Define and execute business-driving metrics and regular operating cadences
Enable product managers in modern AI tools and AI-first product development
Establish and scale playbooks for shared context, agentic workflows, model evaluations, and prompt libraries
Recruit, mentor, and manage a high-performing product operations team
Drive TAAP-wide change management across product, engineering, and design teams
Design and lead change-management communications with the Head of TAAP Product and TAAP Product Leadership Team
Establish an organizational drumbeat highlighting AI-enabled behaviors and transformation progress

Requirements

What you’ll need

10+ years of experience in program management, product operations, or technical operations leadership at scale
Deep familiarity with modern product management practices
Clear understanding of how modern PM, Engineering, and Design squads collaborate
Proven experience implementing modern agile SDLC structures
Experience automating project-tracking workflows
Experience in regulated or professional software industries where data security, accuracy, and AI governance are critical is a strong plus
Demonstrated track record of leading change-management and communication initiatives
Experience upskilling teams and inspiring cultural transformations to adopt modern, technical capabilities
Experience transitioning legacy roles into modern, technical capabilities
Bachelor's degree in Computer Science, Business, Engineering, Management Information Systems, or a related field
Fluency in modern AI tooling, including agents, prompt engineering, MCP, evaluations, and prototyping
Daily, active use of agents and LLMs
Familiarity with tools such as Linear, Slack, GitHub, Claude, Cursor, v0, and Claude Code

Benefits

Comp & perks

Flexible hybrid working environment
Work from anywhere for up to 8 weeks per year
Flexible vacation
Two company-wide Mental Health Days off
Headspace app access
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Pro-bono consulting project opportunities
Environmental, Social, and Governance (ESG) initiative opportunities
Health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays, including two company mental health days off
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance
Optional life and AD&D insurance
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Employee Assistance Program
Group Legal Identity Theft Protection benefit
529 Plan access
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan
Annual Bonus eligibility based on enterprise and individual performance