Associate Content Technical Specialist

Thomson Reuters

Associate Content Technical Specialist managing XML-based content acquisition, preparation, delivery, and validation for Thomson Reuters. Supporting production operations, incident resolution, and process improvements.

Posted 9/4/2026full-timeHyderabad • 🇮🇳 IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the content lifecycle, including XML coding, DTD development, and incident management. Strong communication skills facilitate collaboration with team members and stakeholders.

Highest-signal resume keywords

E-Publishing ExperienceXML CodingDTD DevelopmentIncident ManagementServiceNow Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

XML CodingDTD DevelopmentIncident ManagementContent Lifecycle ManagementContent PreparationContent DeliveryProcess StreamliningTroubleshootingProduction SchedulingWorkflow Documentation

Soft Skills

Excellent Communication SkillsTask PrioritizationCollaborationFlexibility

Tools & Technologies

ServiceNowMonitoring ToolsMS Office

Industry Keywords

E-PublishingTicketing SystemsContent AcquisitionPost-Publication Validation

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Manage the end-to-end content lifecycle, including content acquisition, system-based content preparation, online content delivery, and post-publication functionality validation
Contribute to production schedules and active production content cycles
Provide inputs for automation and process-streamlining opportunities
Prioritize multiple tasks and deadlines while delivering high-quality work
Collaborate with team members, other departments, and virtual or off-site vendors
Troubleshoot information-conversion issues related to workflows or product-development enhancements
Review workflow and task documentation, instruction manuals, and checklists for currentness

Requirements

What you’ll need

Minimum 1 year of experience in E-publishing, ticketing systems, and XML coding
At least 1.5 years of experience in XML-based applications, DTD development, coding, incident management, and monitoring tools
Good XML coding and DTD knowledge is required
Knowledge of MS Office software and service monitoring tools is an added advantage
Flexibility to work rotational shifts with rotational week-offs
Knowledge of XML, DTD, ServiceNow, monitoring tools, incident management, and MS Office tools
Excellent verbal and written communication skills in English
Ability to articulate thoughts and requirements clearly and concisely to US trainers/stakeholders

Benefits

Comp & perks

Flexible hybrid working environment with 2–3 days a week in the office depending on the role
Work from anywhere for up to 8 weeks per year
Continuous learning and skills development through Grow My Way programming
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Opportunities to participate in pro-bono consulting projects and ESG initiatives
Reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs