Business Analyst, Renewal Desk

Thomson Reuters

Business Analyst managing end-to-end renewals for Thomson Reuters’ legal software products. Developing pricing proposals, guiding negotiations, and optimizing renewal operations.

Posted 9/3/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $74,200 - $137,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the full renewal lifecycle for legal software products, with strong analytical skills to build and interpret pricing models. Proficient in facilitating negotiations and improving operational processes within a fast-paced SaaS environment.

Highest-signal resume keywords

Renewals ManagementLegal Software ExpertisePricing Model DevelopmentCRM Tools ExperienceContract Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewals ManagementPricing Model DevelopmentContract ManagementAnalytical SkillsProcess Improvement

Soft Skills

Excellent CommunicationInterpersonal SkillsProactive MindsetSolutions-OrientedAbility to Manage Priorities

Tools & Technologies

SalesforceContract Management Systems

Industry Keywords

SaaSLegal TechnologyEnterprise Software ContractsCompliance Software

About the role

Key responsibilities & impact

Own and manage the full renewal lifecycle for a portfolio of legal software products, including Legal Tracker, HighQ, Exterro, OpenText, and Document Intelligence
Prepare and deliver accurate, competitive pricing proposals for renewals
Proactively manage customer notifications for upcoming renewals
Collaborate with Account Management, Account Specialists, and Customer Success Managers
Identify and communicate renewal risks and opportunities to internal stakeholders
Serve as the subject matter expert on legal software contracts and pricing
Act as the primary customer contact for contractual and pricing questions related to renewals
Lead and facilitate renewal negotiations using established playbook approaches
Develop creative, ad-hoc solutions for complex or escalated situations
Continuously develop and refine processes and tools to scale the renewal function and improve efficiency

Requirements

What you’ll need

3–5 years of experience in a renewals, sales operations, contract management, or business analyst role, preferably within a SaaS or legal technology environment
Familiarity with legal software platforms or enterprise software contracts is a strong plus
Experience working with CRM tools (e.g., Salesforce) and contract management systems
Strong analytical skills with the ability to build and interpret pricing models and renewal data
Excellent communication and interpersonal skills, with comfort engaging customers and internal stakeholders at all levels
Proactive, solutions-oriented mindset with a strong sense of ownership
Ability to manage multiple priorities and deadlines in a fast-paced environment
Bachelor's degree in Business, Finance, or a related field, or equivalent experience
Prior experience managing renewals for legal or compliance software
Comfort facilitating negotiations and navigating escalated or complex customer situations
Track record of building or improving operational processes

Benefits

Comp & perks

Flexible work arrangements, including work from anywhere for up to 8 weeks per year
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Two paid volunteer days off annually
Pro-bono consulting projects and ESG initiatives
Health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Competitive vacation, sick and safe paid time off
Paid holidays, including two company mental health days off
Parental leave
Sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan
Annual Bonus based on a combination of enterprise and individual performance may be available