THOMPSON Child & Family Focus

Learning and Development

• Recruit, Train, and license foster parents.
• Provide pre-service training for potential foster parents.
• Assess and evaluate potential foster parents based on state and agency policy.
• Guide potential parents through the licensing process and submit all licensing documentation to the state.
• Ensure foster parents training remains in compliance, provide at least quarterly supervision/assessment.
• Maintain audit ready files and work with foster care coordinator to provide comprehensive support.
• Public speaking and marketing to recruit families.

Licensing & Training Specialist, Foster Care

Care Coordinator

• Support, guidance, coordination, and intervention to assigned youth and families in the Foster Care program.
• Performance will be measured by individual outcomes and contribution to overall program team/department.
• Display trauma-informed practices and principles in interactions with customers, peers, and leadership.
• Ensure documentation for all foster children meets regulatory compliance.
• Manage health record, treatment plans, and authorizations adhering to policy and effective crises response as needed.

Foster Care Coordinator

• Play a critical role in ensuring the success and stability of foster placements by supporting both the youth and the caregivers.
• Conduct home visits.
• Provide case management and support to foster families.
• Coordinate services, manage documentation and compliance tasks.
• Collaborate with internal staff and community partners.
• Assist with administrative tasks, engage in marketing and outreach efforts, and enhance the program’s social media presence.
• Participate in an on-call weekend rotation to ensure 24/7 support and coverage for foster families in case of emergencies or urgent needs.

Director

• Provide executive leadership for all Tennessee operations with accountability for growth, revenue, margins, and outcomes.
• Set and execute statewide strategy, including Foster Care expansion and development of new programs.
• Own financial performance, including budgets, revenue targets, payer strategy, and sustainability planning.
• Lead, develop, and hold accountable senior leaders.
• Ensure regulatory compliance, program quality, and Medicaid licensure.
• Build and maintain strong relationships with DCS, funders, regulators, and community partners.
• Serve as the primary external representative and advocate for the organization in Tennessee.
• Lead with a trauma-informed CARE approach while fostering a high-performance, accountable culture.

State Director, Youth Services

• Recruit, Train, and licensing foster parents.
• Provide pre-service training for potential foster parents.
• Assess and evaluate potential foster parents based on state and agency policy.
• Guide potential parents through the licensing process and submit all licensing documentation to the state as well as required agency documents.
• Ensure foster parents training remains in compliance.
• Provide at least quarterly supervision/assessment and maintain audit ready files.
• Work in cooperation with foster care coordinator to provide comprehensive support to help a foster parent maintain placement of children in their homes.
• Public speaking and marketing to recruit families.

Licensing & Training Specialist

Human Resources

• Assist with the development and implementation of policies and procedures.
• Manage the unemployment claims process.
• Manage the worker’s compensation and ADA processes.
• Support the leaves of absence and benefits administration processes, serving as backup to the HR Specialist.
• Work with leaders and staff to foster positive employee relations and resolve conflicts.
• Conduct thorough, unbiased employee investigations and recommend course of action.
• Maintain HR file compliance by conducting background rechecks, interpreting results and assisting with audit preparation.
• Recredential staff as applicable.
• Partner with Talent Acquisition Specialists to assist with full cycle recruitment as needed.
• Research and develop job descriptions for new or changing roles within the organization.
• Perform other HR related duties as needed.
• Be punctual, arrive on time, and prepared.
• Display a high degree of openness to coaching and feedback.
• Contribute to a positive team culture through your actions, attitude, and communications.
• Consistently deliver excellent customer service to internal and external customers.
• Use a trauma-informed approach in their daily work and interactions with others using the principles of CARE: Developmentally Focused, Family Involved, Relationship Based, Competence Centered, Trauma Informed, and Ecologically Oriented.

HR Generalist

• Assist with the development and implementation of policies and procedures.
• Manage the unemployment claim process.
• Support worker’s compensation, leaves of absence and benefits administration.
• Work with leaders and staff to foster positive employee relations and resolve conflicts.
• Conduct thorough, unbiased employee investigations and recommend course of action.
• Maintain HR file compliance by conducting background rechecks, interpreting results and assisting with audit preparation.
• Recredential staff as applicable.
• Responsible for full cycle recruitment, pre-employment and onboarding.
• Research and develop job descriptions for new or changing roles within the organization.
• Perform other HR related duties as needed.

• Assist with the development and implementation of policies and procedures.
• Manage the unemployment claim process.
• Support worker’s compensation, leaves of absence and benefits administration.
• Work with leaders and staff to foster positive employee relations and resolve conflicts.
• Conduct thorough, unbiased employee investigations and recommend course of action.
• Maintain HR file compliance by conducting background rechecks, interpreting results and assisting with audit preparation.
• Recredential staff as applicable.
• Responsible for full cycle recruitment, pre-employment and onboarding.
• Research and develop job descriptions for new or changing roles within the organization.
• Perform other HR related duties as needed.
• Use a trauma-informed approach in their daily work and interactions with others using the principles of CARE: Developmentally Focused, Family Involved, Relationship Based, Competence Centered, Trauma Informed, and Ecologically Oriented.
• Be punctual, arrive on time, and prepared.
• Display a high degree of openness to coaching and feedback.
• Contribute to a positive team culture through your actions, attitude, and communications.
• Consistently deliver excellent customer service to internal and external customers.

• The State Director will be leading a team of leaders across the state of North Carolina.
• Responsible for overseeing and growing operations throughout the state.
• Select, train and evaluate program directors in accordance with the Thompson Leadership training.
• Foster a culture of accountability, innovation and mission alignment among staff.
• Oversee and manage the program operations and leaders.
• Develop high potential staff into future leaders.
• Think in terms of profitability and sustainable competitive advantage to the regional market.
• Monitor financial health, including budgets, revenue goals and sustainability plans.
• Regularly review and analyze data trends related to program outcomes, retention, compliance and customer satisfaction.
• Ensure compliance with state level policies, contracts, and reporting requirements.
• Communicate clearly, powerfully, and convincingly.
• Manage time well – find the appropriate balance between spending time working upward in the organization and externally.
• Be attentive to “soft issues” demonstrating the value in culture, feedback, organizational beliefs and values.
• Grow direct reports as business leaders by managing performance of direct reports by providing clear, consistent feedback and direction.
• Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork.
• Think strategically and understand the big picture to help drive strategic direction and goals.
• Use a trauma-informed approach in their daily work and interactions with clients and colleagues using the principles of CARE: Developmentally Focused, Family Involved, Relationship Based, Competence Centered, Trauma Informed, and Ecologically Oriented.
• Build and maintain relationships with funders and partners at the state and community level.
• Leverage networks to secure advocacy wins, funding opportunities, and program partnerships.
• Actively participate in state and local coalitions and workgroups.
• Develop strategic relationships with government officials, business leaders, and community influencers.