Thinkahead Consultant Psychologist Pty Ltd

ServiceNow

• Manage and maintain software licensing positions for enterprise publishers, including Microsoft, Oracle, Adobe, IBM, and other publishers and SaaS providers.
• Analyze software entitlement, usage, and deployment data to identify compliance risks and optimization opportunities.
• Support software audits, true-ups, renewals, and vendor compliance activities.
• Review and interpret software contracts, licensing agreements, and maintenance terms.
• Partner with procurement and vendor management teams during software renewals and negotiations.
• Maintain accurate software entitlement and contract repositories within ServiceNow.
• Utilize ServiceNow SAM Pro to manage software lifecycle activities, including reconciliation, normalization, licensing, and compliance reporting.
• Support configuration, maintenance, and continuous improvement of ITAM and SAM processes within ServiceNow.
• Collaborate with stakeholders to document current-state and future-state business processes.
• Identify process inefficiencies and recommend improvements aligned with SAM and ITAM best practices.
• Support CMDB, asset management, and ITSM data quality initiatives.
• Develop reporting, dashboards, and KPIs related to software compliance, usage, and cost optimization.
• Participate in cross-functional initiatives involving ITAM, SAM, procurement, finance, and operations teams.

Business Process Consultant – ServiceNow

Artificial Intelligence

• Architect and build enterprise AI solutions
• Lead technical delivery across client engagements
• Establish production-grade AI engineering standards
• Partner across strategy, business, and technical teams
• Mentor teams and build the AI Services practice

Principal Technical Consultant, AI Services

• Lead client engagements from strategy through execution
• Lead complex AI and digital transformation engagements from initial diagnostic through roadmap design, implementation planning, and execution support.
• Structure ambiguous client problems into clear hypotheses, workplans, analyses, decision points, and executive-ready deliverables.
• Manage day-to-day engagement delivery, including workstream planning, team leadership, synthesis, quality control, issue resolution, timelines, and client communication.
• Facilitate executive workshops and align senior stakeholders across business, technology, data, risk, and operations.
• Serve as a trusted advisor to client leaders on where AI can create measurable value and what is required to scale it responsibly.
• Identify and prioritize AI opportunities across productivity, growth, customer experience, decision-making, software delivery, and operational efficiency.
• Conduct AI maturity and readiness assessments across strategy, data, platforms, governance, talent, process, and change management.
• Build practical AI roadmaps that sequence pilots, platform enablers, governance actions, operating model changes, and value realization milestones.
• Develop business cases and value-tracking approaches that connect AI initiatives to measurable client outcomes.
• Help clients redesign workflows and operating processes to capture value from AI, automation, and agent-assisted ways of working.
• Translate business priorities into implementation-ready initiatives in partnership with architects, engineers, data specialists, and security/governance experts.
• Help define pilot scope, success metrics, adoption plans, governance requirements, and scale-up pathways.
• Ensure AI recommendations are practical, credible, and grounded in enterprise technology realities.
• Bridge communication between executive stakeholders and technical delivery teams.
• Lead multidisciplinary teams across one or more client workstreams.
• Coach consultants and specialists through structured problem solving, client communication, synthesis, and executive-ready output.
• Create a high-performance team environment with clear ownership, strong feedback, and a consistent quality bar.
• Help build reusable methods, tools, templates, and delivery approaches for AHEAD’s AI Services practice.
• Identify follow-on opportunities within client engagements and help shape the path from initial advisory work to broader transformation programs.
• Contribute to proposals, solution design, client presentations, and account growth efforts.
• Help develop AHEAD’s AI offerings, points of view, go-to-market materials, and thought leadership.
• Stay current on enterprise AI trends, including generative AI, agentic AI, AI governance, responsible AI, AI-enabled software delivery, data platforms, and cloud ecosystems.

AI Principal Consultant, AI Services

Systems Engineer

• Serve as a direct escalation resource dealing with technical events and requests needing additional resources or urgent attention
• Daily administration and support of core infrastructure systems
• Identify, analyze, and resolve problems on a variety of Operating Systems – Windows
• Perform root cause analysis for issues / provide workarounds to ensure business continuity
• Create and document application & infrastructure requirements by working with those involved in the development of IT enhancements and changes, including Business Systems staff, developers, business stakeholders, and outside consultants as needed
• Ensure that clients’ infrastructure is healthy, stable, documented, and configured with accepted technical best practices
• Ensure business continuity and security across all systems supporting the company IT operations
• Participate in on-call rotation

Senior Systems Engineer, Windows

Security Engineer

• Lead firewall, network access control, and SASE engagements across diverse enterprise environments.
• Design and deploy Cisco Secure Firewall Threat Defense (FTD) and Palo Alto Networks next-generation firewalls.
• Configure and manage Cisco Identity Services Engine (ISE) for 802.1X wired and wireless authentication.
• Implement SASE and Zero Trust architectures covering remote user, branch office, and cloud workload connectivity use cases.
• Conduct discovery sessions and architecture reviews to guide firewall, NAC, and SASE strategies for compliance and business objectives.

Senior Technical Consultant – Network Security

Consultant

• Lead client discovery sessions, assessments, and workshops focused on observability, telemetry, reliability, and operational maturity.
• Define target-state observability architectures and roadmaps aligned to cloud, platform engineering, SRE, and AIOps initiatives.
• Design and guide implementation of solutions across metrics, logs, traces, dashboards, alerting, and incident workflows.
• Help clients adopt modern telemetry practices using OpenTelemetry and related open-source, cloud-native, and enterprise toolsets.
• Build or refine dashboards, alerts, service views, and operational integrations that improve visibility, context, and signal quality.
• Improve alert quality, incident triage, escalation paths, runbooks, and post-incident feedback loops by connecting telemetry to actionable operational workflows.
• Partner with engineering, platform, operations, and leadership stakeholders to align observability investments to business priorities.
• Translate observability capabilities into measurable outcomes such as improved service reliability, faster incident detection and resolution, reduced alert noise, improved user experience, and stronger platform adoption.
• Advise clients on telemetry governance, data quality, retention, cardinality, access, and cost optimization to improve signal value while reducing operational and platform waste.
• Contribute to implementation planning, solution governance, documentation, enablement, and operational handoff.
• Support adoption of modern integration patterns across observability, ITSM, incident management, collaboration, workflow, and AI-assisted operations platforms.
• Provide hands-on technical leadership where needed, including configuration guidance, implementation oversight, design validation, troubleshooting support, and quality review of delivery outputs.
• Mentor delivery teams and help build reusable patterns, accelerators, and best practices within the practice.

Senior Technical Consultant, Observability

Project Manager

• Lead and manage end-to-end VCF projects, from initiation to closure.
• Collaborate with AHEAD account teams and pre-sales specialists to evaluate client priorities and initiatives in order to formulate project plan and activity backlog.
• Ensure service delivery success and customer satisfaction through effective project management.
• Develop, define, and execute project plans and/or agile boards.
• Identify and validate resources needed to ensure project success; liaise with sub-contracting team if needed.
• Coordinate activities and tasks among internal stakeholders including project team members, OA, Resource Management, Delivery Leadership, and more
• Manage project risks, issues, and overall progress to ensure project goals (e.g., deadline, scope and quality) are achieved.
• Serve as liaison between technical and non-technical teams to ensure all project requirements are met.
• Help identify process gaps or areas for improvement.
• Utilize tools such as Salesforce, Smartsheet, and Jira.
• Develop customer relationships and aids in identifying additional sales opportunities.

Senior Project Manager – VCF

• Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
• Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
• Conduct workshops and demos for stakeholders and end users.
• Collaborate with internal teams and clients to ensure high-quality delivery.
• Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
• Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
• Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
• Perform ongoing Discovery and CMDB maintenance
• Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
• Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
• Comfortable working in Agile environments with active sprint participation and backlog grooming

Technical Consultant – ServiceNow

• Working closely with stakeholders to understand their needs, documenting requirements, and translating them into functional specifications for IT solutions.
• Creating Business Cases that outline benefits, costs, and potential risks associated with implementing solutions.
• Assist with client demos, working sessions, and workshops.
• Contribute to projects/programs that may address future concepts, products, and technologies.
• Collaborating with technical teams to design IT solutions, creating system documentation, knowledge articles, flowcharts, and diagrams to ensure clear communication and understanding.
• Assisting in defining test plans, conducting testing activities, and ensuring that developed solutions meet the specified requirements and quality standards.
• Monitoring system performance, collecting user feedback, and identifying areas for improvement, contributing to the ongoing enhancement of IT solutions.

ServiceNow Business Analyst

• Lead the implementation and optimization of ServiceNow ITAM solutions, including HAM and SAM modules.
• Configure and maintain asset lifecycle processes including procurement, receiving, inventory, allocation, transfer, and disposal.
• Collaborate with stakeholders to gather business requirements and translate them into scalable ITAM solutions.
• Design and implement integrations with third-party systems such as procurement tools, SCCM, Intune, JAMF, and discovery tools.
• Ensure accurate asset data management and alignment between CMDB and asset records.
• Configure and manage software normalization, reconciliation, and license compliance processes.
• Develop workflows, business rules, client scripts, Script Includes, and integrations to support ITAM use cases.
• Perform data audits, health checks, and governance activities to maintain high-quality asset data.
• Support SAM Pro/HAM Pro implementation activities including content library updates and license management processes.
• Troubleshoot and resolve issues related to asset management processes, integrations, and platform customizations.
• Participate in Agile ceremonies including sprint planning, backlog grooming, and delivery activities.
• Support ITSM and related ServiceNow modules as secondary responsibilities when required.

Senior Technical Consultant – ServiceNow ITAM

• Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
• Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
• Conduct workshops and demos for stakeholders and end users.
• Collaborate with internal teams and clients to ensure high-quality delivery.
• Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
• Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
• Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
• Perform ongoing Discovery and CMDB maintenance
• Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
• Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
• Comfortable working in Agile environments with active sprint participation and backlog grooming.

Assoc Tech Consultant, ServiceNow

• Service as subject matter expert for software defined technologies
• Possess a strong understanding of Cisco ACI, Cisco or Arista VxLAN, and VMware NSX (V & T) technologies
• Participate in the deployment of complex solutions, create written deliverables, and conduct client workshops
• Ability to communicate and execute architecture strategy & approach in clear, concise, and understandable terms to client senior management and other client stakeholders
• Ability to implement design architecture objectives that align with client demand & business goals
• Receptive listening skills, with the ability to present ideas in a clear, concise fashion to technical and non-technical audiences
• Excellent situational leadership and timely decision-making skills
• Passionate about successful customer outcomes
• Ability to work effectively within all levels of an organization (internally & externally)
• Ability to work both individually and in a team environment
• Demonstrated ability to deliver multiple IT projects on time and within budget
• Ensure knowledge transfer to relevant client teams for smooth operation of deployed solutions
• Obtain and maintain certifications with associated qualifications

Senior Technical Consultant – Network SDN

Cloud Engineer

• Lead the support and operation of cloud infrastructure, platform services, identity, networking, security controls, and operational tooling across customer environments.
• Able to architect and lead deployment of moderately complex solutions related to cloud solutions.
• Understands performance, scaling and functional characteristics of software technologies.
• Ability to understand open-source and cloud use-cases and recommend standard design patterns commonly used in such solutions (best practices).
• Own complex incidents, escalations, and problem investigations; perform advanced troubleshooting, coordination, service restoration, and follow-through durable resolution.
• Plan and execute complex changes and recurring operational activities including provisioning, access changes, maintenance events, backup and recovery validation, patching coordination, and platform hygiene.
• Serve as a senior escalation point within the on-call rotation for major incidents, high-impact issues, and customer-approved after-hours change activity.
• Follow and reinforce established ITSM processes for incident, request, change, problem, escalation, documentation, and customer-facing status communication.
• Develop and maintain runbooks, SOPs, standards, knowledge articles, and technical documentation that improve consistency and service quality.
• Mentor other Cloud Engineers, review work for quality and completeness, and provide technical guidance on operational best practices.
• Drive monitoring, alerting, logging, tagging, policy, compliance, and cost-visibility improvements that strengthen managed cloud operations.
• Use scripting, automation, and AI to reduce repetitive effort, improve consistency, and scale service delivery.
• General familiarity with DevOps/SRE tooling is required but is not the primary emphasis of the role.
• Participate in customer meetings, service reviews, and advisory discussions; translate technical issues, risk, and improvement opportunities into clear business-facing communication.
• Operate and support Red Hat OpenShift (Kubernetes) clusters in production, including cluster health, upgrades, scaling, and lifecycle management.
• Manage OpenShift access and security controls, including RBAC, SCCs, NetworkPolicies, secrets management, and certificate/ingress considerations.
• Troubleshoot platform and workload issues across Kubernetes/OpenShift constructs (nodes, operators, routes/ingress, services, deployments, pods, persistent volumes) and coordinate remediation with application, network, and security teams.
• Implement and validate platform backup, restore, and disaster recovery procedures (e.g., etcd, cluster resources, and persistent data) in accordance with customer requirements.
• Support platform automation and standardization efforts using infrastructure as code and GitOps practices (e.g., Terraform, Ansible, Helm, Argo CD) to improve repeatability and reduce operational risk.
• Define and improve observability for cloud and OpenShift platforms (metrics, logs, traces), tune alerting to reduce noise, and contribute to availability, performance, and capacity planning.
• Other job duties as assigned.

Senior Cloud Engineer – Azure/OpenShift

Platform Engineer

• Own the deployment, IaC, observability, runtime management and cost governance across all layers of the Agentic Platform.
• Build IaC with Terraform or AWS CDK.
• Implement CI/CD (CodePipeline, GitHub Actions, GitLab CI).
• Configure CloudWatch and OpenTelemetry for LLM observability.
• Manage environment isolation and prompt/model versioning.
• Implement containerization with Docker, ECS Fargate, or EKS.
• Track platform costs using CloudWatch budgets.

Principal MLOps Platform Engineer

Learning and Development

• Lead the enterprise-wide Talent Development strategy aligned to AHEAD's IMPACT 2027 priorities, driving business capability, workforce readiness, and employee growth.
• Coach and develop a high-performing team of Talent Development Partners, Learning Experience Designers, and a Learning Technology & Systems Partner, with matrixed management of India-based Talent Development employees.
• Evolve AHEAD's Talent Development ecosystem, including LMS governance, vendor partnerships, digital learning platforms, and content strategy, to support a growing, high-performance organization.
• Leverage AI tools and emerging technologies to streamline Talent Development operations, modernize learning delivery, and identify new ways of working that scale impact without scaling cost.
• Establish a consistent, repeatable approach to program design, implementation, and evaluation that meets the needs of a diverse, hybrid workforce and delivers measurable business impact.