Thinkahead Consultant Psychologist Pty Ltd

Security Engineer

• Set the global safety and physical security strategy, standards, and roadmap aligned to business growth and site expansion.
• Establish and oversee site security programs: access control, video management, intrusion detection, visitor management, key management, and badge lifecycle.
• Partner with Business Resiliency leadership to build and lead crisis management and emergency response, including EAPs, threat assessment, workplace violence prevention, and executive and travel risk.
• Partner with Foundry operations to implement practical industrial safety controls, safe work practices, and contractor management.
• Lead security vendor strategy and delivery: requirements, RFPs, selection, service levels, lifecycle refresh, and cost optimization with integrators and guarding providers.
• Embed safety and security into site design and renovations, including design reviews, device placement standards, and commissioning.
• Develop policies, playbooks, and training for leaders, managers, and front-line employees; drive drills and tabletop exercises.
• Track KPIs and KRIs, publish dashboards, and brief executives with clear risk narratives and budget recommendations.
• Coordinate investigations in partnership with HR and Legal while maintaining confidentiality and evidence handling discipline.
• Ensure regulatory alignment with OSHA and relevant regional requirements globally; maintain inspection and audit readiness.
• Lead a 24x7 response posture with on-call coordination and post-incident reviews.

Director, Global Safety – Physical Security

Solutions Engineer

• Partnering with our sales team in client meetings
• Drive innovative business solutions and digital transformation with our customers
• Consult with customers and prospects to understand their needs and pain-points and drive solutions based on the AHEAD portfolio of products and services
• Architect solutions both independently and collaboratively
• Demonstrate live to customers and prospects the features and functionality of recommended solutions
• Conduct business process and/or technical workshops that may include enablement sessions.
• Interact with the AHEAD community as a thought leader on solutioning products
• Providing technical expertise on streaming big data architectures, log indexing and analytics, SIEM, APM/Observability
• Interface with customers, sales, and delivery teams to translate business challenges into requirements and deliverables.
• Thrive in a fast-paced growing company
• Develop documentation, pricing, and statements of work for customers
• Learn other portfolio technologies, from a high level, that may enhance the customer’s experience
• Obtain and maintain certifications for the different product lines available, as related to this position
• Evaluate product placement as it compares to other products in this vertical
• Develop and maintain an up-to-date demo lab with defined integrations
• Create enabling content and opinionated guidance on solutions for both clients and internal stakeholders, including sales and marketing staff.

Presales Solutions Architect – Observability

Platform Engineer

• AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
• At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
• We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
• We are seeking an AI Platform Engineer to build and run the technical foundation of our Enterprise Insights Platform, with Glean as the core Work AI / GPT layer and hub for low-code/no-code AI tools. This is a hands-on engineering role focused on platform engineering, automation, and integrations. You will work closely with the Product Owner, AI Platform Administrator, Enterprise AI, security, and application teams

AI Platform Engineer

• Assist AHEAD Client Directors through formal technical presentations and technical design assistance of AHEAD’s solution and service offerings to existing and prospective clients.
• Own all technical aspects of a sales campaign and hand off to the consulting and services team.
• Build skills, relationships, and industry credibility across Enterprise Cloud Framework including Cloud Management and Operations, Security, Datacenter Infrastructure and Public Cloud.
• Work in partnership with one or more Client Directors to help build cohesive account strategy for each existing and prospective client.
• Define strategy, compare and contrast alternative approaches, and build key relationships, as well as size and configure products.
• Provide insight and details regarding work effort and client engagement to enable tracking of key KPIs throughout the year.

Senior Client Solutions Engineer

• Assist AHEAD Client Directors through formal technical presentations and technical design assistance of AHEAD’s solution and service offerings to existing and prospective clients.
• Lead all technical aspects of a sales campaign and hand off to the consulting and services team.
• Maintain strong relationships with clients.
• Design, architect, and consult for AHEAD clients.
• Build skills, relationships, and industry credibility across the Enterprise Cloud Framework.
• Work in partnership with Client Directors to help build a cohesive account strategy for clients.
• Identify potential technologies and vendors to partner within accounts and drive strategy throughout the sales campaign.
• Lead strategy, compare and contrast alternative approaches, and customize products.
• Provide insights regarding client engagement to track key KPIs.

Compliance

• Develop and maintain a training compliance framework aligned with ISO 9001 and ISO 13485 standards
• Ensure training plans exist for all roles and are updated as processes evolve.
• Maintain accurate, audit-ready training records and support ISO audits with documentation and reporting.
• Monitor training completion, retraining requirements, and compliance gaps.
• Partner with department managers to identify training needs tied to new or updated procedures.
• Coordinate onboarding and retraining activities; enable content development without owning sole creation.
• Provide guidance to departmental trainers and ensure consistency in training practices.
• Administer and optimize training tracking tools, including Learning Management System (LMS) where applicable.
• Generate compliance reports for leadership, including completion rates and gaps.
• Use data to identify risks and recommend corrective actions.
• Identify opportunities to streamline training compliance processes as the organization scales.
• Collaborate with Quality and People & Culture teams to improve governance and reporting.
• Other job duties as assigned.

Quality Compliance Manager

• Develop and execute a solution centric services driven sales strategy focused on the Security product & services portfolio
• Identify new business opportunities within net new and existing install base accounts and move those opportunities through the pipeline to closure.
• Communicate the AHEAD Security GTM Strategy
• Establish and maintain strong key vendor and partner relationships
• Clearly understand client business challenges and the solution requirements.
• Perform and conduct business as a team with engineers, core sales group and other sales specialty groups to design and configure appropriate solution(s)
• Establish and grow relationships with Security stakeholders in the accounts
• Own the security sales campaigns in entirety and partnering with the Core rep for strategy as needed
• End-to-end opportunity workflow and progression including pipeline creation, forecasting, and managing opportunities utilizing internal tools, such as CRM (Salesforce), Excel, and PowerPoint
• Navigate account plans, proposals and opportunities through the procurement process.
• Ensure successful deployment of solutions that deliver desired client outcomes and requirements.
• Generate incremental margin in security sales for the territory each year according to the ramp schedule for the territory
• Travel within a specified territory
• Recruit candidates that characterize the AHEAD culture

Security Sales Specialist

Artificial Intelligence

• Develop and execute sales strategies to achieve revenue targets and market growth.
• Identify and pursue new business opportunities with enterprise clients in targeted industries.
• Build and maintain a robust sales pipeline, ensuring a consistent flow of qualified leads and opportunities.
• Act as a trusted advisor to clients, understanding their business challenges and recommending tailored AI solutions.
• Build and nurture long-term relationships with key stakeholders, including C-level executives and decision-makers.
• Deliver compelling presentations and product demonstrations, highlighting the value of AI in driving business outcomes.
• Collaborate with technical and product teams to design customized AI solutions that address client needs.
• Translate complex technical concepts into clear and actionable business benefits for non-technical stakeholders.
• Negotiate and close enterprise-level contracts, ensuring alignment with client goals and organizational objectives.
• Stay informed about the latest trends and developments in AI and machine learning technologies.
• Provide market feedback to internal teams to refine product offerings and strategy.
• Represent the company at industry events, conferences, and webinars, positioning the organization as a leader in AI solutions.
• Work closely with Core Sales, Marketing, Presales, Engineering and Customer Success teams to ensure seamless client onboarding and support.
• Share best practices and contribute to the development of sales tools and resources.

AI Sales Specialist

Customer Support

• Track shipments and update SFDC
• Maintain good working relationships with our vendor partners and internal customers
• Deals with sales issues as they arise
• Interact with sales reps, client operations specialist and P&L Specialist to answer questions
• Respond to inquiries from finance using shared reports, SFDC Chatter and email
• Identify and suggest opportunities to improve efficiency
• Assist team members with special projects as needed

Order Support Specialist

Project Manager

• Create, organize, and manage internal projects in Jira, ensuring accurate tracking of tasks and timelines.
• Develop and maintain processes for team time tracking and reporting to improve resource allocation and productivity.
• Coordinate and deliver clear communications regarding releases, updates, and initiatives from the Data Analytics organization.
• Define and manage project workstreams, schedules, and lead meetings to track progress, action items, and risks.
• Collaborate with internal stakeholders to ensure alignment on priorities and deliverables.
• Document operational processes and maintain SOPs for internal projects.
• Monitor project performance, identify risks, and implement mitigation strategies.
• Ensure adherence to organizational standards, processes, and policies.

Customer Success Manager

• Acts as a customer advocate
• Results driven and customer focused; “Get things done - Make things happen”.
• Primarily responsible for ensuring that customer Service Level Agreements / Service Level Objectives are met.
• Responsible for coordination of renewing Managed Services contracts starting 90 days prior to renewal.
• Grow existing contract values by cross-selling and up-selling existing contracts.
• Build a strong relationship with key customer staff, client director team, and Managed Services teams and management
• Ensure reports are provided to an agreed schedule or on request, including incident management, account performance, and service unit billing reports.
• Leads onboarding activities for new Managed Services customers
• Set expectations of service quality, availability, and timeliness with the client.
• Drives process improvements that increase customer satisfaction
• Work with the client and Managed Services teams to identify and manage service improvement activities.
• Translate and drive prioritization of customer requirements into service and project requests.
• Be an active member of the change advisory board and ensure all changes are assessed, approved, communicated, implemented and reviewed in a controlled manner.
• Report, communicate, and update relevant stakeholders on service operations.
• Understand and be aware of the application of hardware and software technologies (and changes) relevant to customer environments.
• Assist with the development and improvement of the services organization.
• Leads and manages recurring Technical Assessments
• Participates in business reviews with the customer and the AHEAD sales team
• Supports and conducts self in a manner consistent with customer service expectations
• Manage Root Cause Analysis and process and participate in Priority events as needed

Senior Client Success Manager

Enterprise Customer Success Manager

Accountant

• Manage monthly close and reporting and make as efficient as possible
• Maintaining financial reports, records, and general ledger accounts.
• Preparing and reviewing journal entries, analyses, and account reconciliations.
• Performing and reviewing monthly balance sheet reconciliations, verifying accuracy of data, and report, identify, and correct errors.
• Improve processes and controls
• Help with external audits
• Collaborate with the AR, AP and Treasury
• Assist the Controller with special projects as needed
• Oversee the Concur Expense Reporting and Reimbursement system
• Manage a portion of the revenue recognition on a monthly and annual basis
• Review and update close schedule and team responsibilities as needed for highest level of output
• Maximize the reporting and potential of the NetSuite Accounting System
• Assist with oversight of customer billing process to make sure we are getting bills out at the earliest possible time
• Other tasks as they arise

Senior Accountant

Full-stack Engineer

• Architect, deploy, and optimise large-scale Microsoft 365 Modern Workplace solutions (5,000–150,000+ seats)
• Serve as final escalation point for critical production incidents involving Intune, Autopilot, Windows 365 Cloud PC, Entra ID Conditional Access, Defender for Endpoint, and Teams
• Provide advanced troubleshooting of device compliance, application deployment failures, provisioning issues, BitLocker recovery, and hybrid identity sync problems
• Design and implement enterprise-grade Conditional Access policies, Intune configuration profiles, compliance policies, and Windows Update rings
• Lead Autopilot migrations (on-prem ConfigMgr → full cloud Autopilot) and Windows 365 Cloud PC deployments
• Build and maintain PowerShell/PnP/Graph API automation for tenant-wide governance and lifecycle management
• Optimize Microsoft Teams environments (voice, meetings, governance, retention, data loss prevention)
• Integrate and troubleshoot Defender for Endpoint, Defender for Office 365, and Microsoft Purview (Information Protection, DLP, Insider Risk)
• Conduct performance and security reviews of Entra ID, SharePoint, and OneDrive configurations
• Create and deliver technical runbooks, root-cause analysis reports, and proactive health assessments
• Mentor mid-level engineers and contribute to the internal knowledge base and tooling
• Participate in a 24×7 on-call rotation (with generous premium on-call compensation)

Senior Engineer – M365

Engineer

• AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
• At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
• We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
• We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
• AHEAD is searching for a Senior System Engineer to be a part of our Managed Services team.  Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight.  This position will report to and receive direction from the POD Delivery Manager.

Director, Global Safety – Physical Security

Presales Solutions Architect – Observability

AI Platform Engineer

Senior Client Solutions Engineer

Senior Client Solutions Engineer

Quality Compliance Manager

Security Sales Specialist

AI Sales Specialist

Order Support Specialist

Project Manager

Senior Client Success Manager

Enterprise Customer Success Manager

Senior Accountant

Senior Engineer – M365

Senior Windows Engineer