Thinkahead Consultant Psychologist Pty Ltd

Account Manager

• Act as a consistent UK-based contact for sales coordination and customer service support.
• Build and maintain strong relationships with existing clients and key internal stakeholders.
• Continually develop knowledge of the IT industry, relevant technologies, and market trends.
• Maintain effective relationships with channel partners, manufacturers, and distribution partners.
• Collaborate with Pre-Sales and external Sales teams to support revenue generation and deliver high levels of customer satisfaction.
• Provide administrative and operational sales support to the global sales team and, where appropriate, directly to customers.
• Work with manufacturers and distribution partners to configure solutions, obtain pricing, and process product orders.
• Complete vendor registrations, pricing requests, and related administrative requirements with accuracy.
• Share knowledge and provide internal training to colleagues where appropriate.
• Assist with the preparation and presentation of proposals and tender responses (including RFPs and RFIs) where required.

Client Operations Specialist – Internal Account Manager

Consultant

• Implement storage solutions for performance, availability, recoverability, scalability, and operational simplicity across on-premises and cloud environments.
• Deploy data center and cloud storage technologies including PowerMax, PowerScale, PowerStore, NetApp ONTAP and StorageGRID, Pure FlashArray and FlashBlade, Nasuni, Cloudian, and related platforms.
• Design, configure, and deploy SAN infrastructure, including Cisco and Brocade Fibre Channel switching. Perform SAN interoperability analysis across server, switch, and storage infrastructure.
• Support replication and storage continuity technologies such as SRDF, SyncIQ, Pure, SnapMirror, Zerto, and related array or host-based tools.
• Develop technical documentation including solution designs, implementation plans, operational procedures, and knowledge transfer materials.
• Act as a technical point of contact during delivery engagements, status meetings, cutovers, and escalation events.
• Collaborate with project managers, architects, account teams, and customer stakeholders to align scope, timeline, and technical outcomes.
• Provide post-implementation knowledge transfer, root cause analysis, and continuous improvement recommendations.
• Contribute to delivery consistency, technical quality, and customer satisfaction while supporting junior team members as needed.
• Maintain awareness of emerging storage, cloud, and infrastructure trends and recommend practical improvements to delivery methods and client environments.

Technical Consultant – Datacenter, Cloud

Security Operations

• Design and deploy ExtraHop sensor architectures across physical, virtual, and cloud environments, including sensor placement strategy for TAPs, SPAN ports, and VPC traffic mirroring in AWS and Azure
• Configure and design packetstores for retention, query performance, and compliance requirements, including sizing decisions for high-throughput environments
• Create custom detections and bundles tailored to client environments, moving beyond out-of-box detections to address specific threats and false-positive patterns
• Develop custom dashboards in Reveal(x) using metrics, devices, and applications views, translating wire data into views that map to client SOC workflows and executive reporting needs
• Build and maintain REST API integrations between ExtraHop and SIEM, SOAR, ticketing, and CMDB platforms, including custom triggers and open data stream configurations
• Conduct network visibility assessments for prospective and existing clients, identifying blind spots in east-west traffic, encrypted traffic decryption coverage, and segmentation gaps
• Collaborate with clients to optimize and fine tune their deployment and provide guidance to assist with the optimization of the platform.
• Act as a technical resource for troubleshooting and resolving complex Extrahop related issues during and post-implementation.
• Contribute to project documentation, ensuring clarity and completeness of Solution Designs and As-Built configurations.
• Mentor junior AHEAD consultants, sharing your Extrahop knowledge and fostering their technical development.

Senior Technical Consultant – Network Security Operations

Security Engineer

• Own and execute the cybersecurity sales strategy for the West region, driving revenue and margin growth across all verticals and accounts.
• Partner closely with regional core sales leadership (EVPs and MDs) to stay aligned on regional goals, account coverage, and execution.
• Measure and manage security performance in both install base and net-new accounts, ensuring pipeline health and forecast accuracy.
• Lead, develop, and grow a high-performing team of Security Sales Specialists focused on AHEAD’s security portfolio.
• Ramp new reps to full productivity through 1:1s, deal coaching, QBRs, account strategy reviews, and skills development.
• Collaborate with core sales, engineering, partner alliances, and services teams to enhance security go-to-market strategies, including Priority sales plays (e.g., AI security, SASE, CTEM, SOC modernization).
• Engage directly with strategic West-region clients to build peer-to-peer security leadership relationships and position AHEAD as a trusted advisor.
• Own the security business for the West region in partnership with the VP of Security Sales.

Managing Director – Security Sales

Associate

• Coordinate all tactical components of Foundry briefings and tours (scheduling, invitations, room bookings, logistics, hospitality, room setup, catering, badging, transportation coordination as needed).
• Support the Briefings Program Manager in qualifying briefing requests, confirming objectives, and translating them into agendas and run‑of‑show documents tailored to the client and opportunity.
• Manage briefing agendas, presenter lineups, timing, and transitions to keep sessions on track and aligned to client goals.
• Serve as on-site host for Foundry briefings—greeting guests, providing orientation, supporting tours of the integration facility, and ensuring a polished, high-touch experience throughout.
• Coordinate AV, room technology, demos, and presentation materials, escalating issues to the appropriate technical teams when needed.
• Partner with Foundry Operations, Warehousing, and Engineering teams to align tours and briefings with active programs and real‑world work on the Foundry floor, highlighting our integration and lifecycle services.
• Work closely with sales, solutions engineering, and marketing to ensure Foundry briefings are connected to active pursuits and strategic accounts.
• Coordinate with Facilities and Security at both Libertyville and Chicago to manage visitor access, safety requirements, and facility readiness.
• Use the digital Briefing Management System (e.g., BriefingSource) and CRM tools (Salesforce.com) to manage requests, track attendance, maintain agendas, and support pipeline and ROI reporting.
• Own day-to-day briefing operations tasks such as room holds, calendar invites, visitor lists, meal orders, swag inventory, agendas, name badges, tent cards, signage, and in-room collateral.
• Coordinate travel and hotel recommendations for visiting clients as needed, ensuring an end‑to‑end, hospitality‑quality experience that reflects AHEAD’s brand.
• Support tracking of briefing metrics (volume, locations, briefing type, account segment, outcomes) and assist with recap and impact reporting.
• Help maintain and evolve standard briefing templates, agenda frameworks, and Foundry tour flows for different industries and solution areas (e.g., Foundry IMS, networking, data center, platform engineering).
• Capture feedback from clients, AHEAD stakeholders, and presenters; recommend improvements to continuously enhance the Foundry briefing experience.
• Support internal communications to increase awareness of the Foundry Experience and briefing offerings with sales, partners, and internal teams.
• Assist with select field or national events at Libertyville or Chicago that feature Foundry tours or workshops, as bandwidth allows.
• Other job duties as assigned

Briefings Associate

Solutions Engineer

• Engage customers to understand business challenges, support gaps, operational pain points, and desired outcomes for managed services engagements.
• Lead discovery and scoping conversations for managed services covering combinations of infrastructure, cloud, Microsoft, networking, storage, backup/data protection, virtualization, VDI, service desk, and security operations.
• Design integrated, outcomes-based support models that include 24x7 monitoring and event management, incident/change/request handling, platform administration, and continual service improvement.
• Define service boundaries, inventory assumptions, onboarding activities, tooling requirements, and operational handoff needs, including monitoring integration, ITSM workflows, runbook development, and knowledge transfer.
• Build and refine client-facing proposals, service descriptions, pricing inputs, and solution summaries that clearly articulate what AHEAD will deliver and how the service creates lasting business impact.
• Collaborate with Managed Services delivery, Client Success Managers, project teams, and account teams to validate supportability, govern transitions, and align the presales design with operational reality.
• Present managed services solutions, answer technical and operational questions, and explain AHEAD’s delivery model, staffing approach, SLA/SLO framework, and governance cadence to clients and internal stakeholders.
• Identify opportunities to expand managed services relationships through renewals, cross-sell motions, new service towers, and platform adjacencies.

Specialist Solutions Engineer – Managed Services

• The Senior Client Solutions Engineer assists AHEAD Client Directors through formal technical presentations and technical design assistance of AHEAD’s solution and service offerings to existing and prospective clients.
• The Senior Client Solutions Engineer owns all technical aspects of a sales campaign and hand off to the consulting and services team; maintaining strong relationships with our clients.
• Responsible for designing, architecting, and, at times, consulting for AHEAD clients.
• Work in partnership with one or more Client Directors to help build a cohesive account strategy for each existing and prospective clients.
• Define strategy, compare and contrast alternative approaches, and build key relationships, as well as size and configure products.
• Provide insight and details regarding work effort and client engagement to enable tracking of key KPIs throughout the year through tools that will be provided to you.
• Expected to continually educate not only yourself, but also our clients and your team resources.

Senior Client Solutions Engineer

ServiceNow

• Utilize your extensive business process expertise and experience to define and design customer solutions utilizing the ServiceNow platform
• Ensure development efforts are well documented and delivered with quality, owning the overall outcome of your projects.

Business Process Consultant – ServiceNow

• Lead hands-on development across greenfield and brownfield application initiatives
• Write, review, debug, and improve production-quality code across modern application stacks
• Solve difficult technical problems with efficient, well-architected solutions
• Guide junior consultants through code reviews, technical coaching, onboarding, and knowledge-sharing
• Leverage a variety of AI Assisted development tools and be able to build and judiciously use AI agents
• Extend AI into broader SDLC activities such as story creation, requirements refinement, and engineering documentation
• Produce architectural documents and high-level technical designs when needed
• Apply strong design patterns and identify anti-patterns in applications, APIs, and cloud-native systems
• Support delivery teams with quality, security, testing, DevSecOps, and operational readiness practices
• Contribute to technical deliverables, implementation plans, and reusable engineering assets
• Occasionally support pre-sales, scoping, and solutioning efforts as part of smaller pursuits or growth toward Principal responsibilities

Senior Technical Consultant – Modern Apps

Architect

• Lead client discovery, architecture workshops, and solution design across observability, telemetry, reliability, and operational intelligence initiatives.
• Design enterprise observability architectures spanning monitoring, logging, metrics, tracing, telemetry pipelines, alerting, event correlation, service visibility, and platform integrations.
• Define scalable standards for telemetry onboarding, naming, tagging, RBAC, service ownership, dashboards, alert governance, runbooks, and operational handoff.
• Advise on telemetry governance, including data quality, retention, access control, sampling, cardinality, and cost optimization.
• Lead modernization initiatives including tool rationalization, dashboard and alert rationalization, telemetry strategy, and migration from legacy monitoring platforms.
• Guide SRE practices including SLIs, SLOs, error budgets, production readiness, and incident response maturity.
• Design integration patterns across ITSM, CMDB, event management, and automation platforms.
• Support pursuits by shaping solution strategy, validating scope, informing estimates, and building client-facing technical narratives.
• Serve as a senior escalation point and provide architecture governance during delivery.
• Build reusable reference architectures, playbooks, and accelerators while mentoring architects, consultants, and offshore teams.

Principal Observability, Reliability Architect

• The Senior Client Solutions Engineer assists AHEAD Client Directors through formal technical presentations and technical design assistance of AHEAD’s solution and service offerings to existing and prospective clients.
• Owns all technical aspects of a sales campaign and hand off to the consulting and services team; maintaining strong relationships with our clients.
• Responsible for designing, architecting, and, at times, consulting for AHEAD clients.
• Expected to have deep knowledge across our Enterprise Cloud Framework including Cloud Management and Operations, Security, Datacenter Infrastructure and Public Cloud.
• Work in partnership with one or more Client Directors to help build a cohesive account strategy for each existing and prospective client.
• Help Client Directors identify potential technologies and vendors to partner within a given account and assist in driving this strategy throughout the sales campaign.
• Evolve into the technical thought leader for each of your clients.

Backend Engineer

• Design, build, and evolve the Managed Services AI platform — delivering production-grade AI capabilities integrated directly into service delivery workflows
• Lead the development of agentic AI solutions, including incident triage and classification, automated remediation and resolution, knowledge retrieval and summarization, and workflow orchestration and escalation
• Drive use cases from concept through prototype to production, ensuring real operational adoption
• Architect and integrate AI capabilities across core platforms including ITSM (ServiceNow), monitoring and observability tools, automation frameworks and runbooks, and knowledge management systems
• Embed AI directly into day-to-day operational workflows — not standalone solutions — designed for multi-tenant, scalable managed services environments
• Drive measurable improvements across Managed Services operations: incident deflection rates, MTTR reduction, automation and self-healing coverage, ticket volume reduction, analyst and engineer productivity, and service quality and client experience

Managed Services AI Platform Architect

Full-stack Engineer

• Design, build, and maintain backend services in Python, including REST/GraphQL APIs and integrations with internal and external systems.
• Implement and integrate AI/LLM-powered workflows (e.g., RAG, agentic workflows, orchestration, prompt/guardrail patterns).
• Work across our agentic platform stack to connect services, tools, and data sources into reliable, observable workflows.
• Translate UX designs and design systems into clean, maintainable frontend code (React), wiring up APIs, state, and components.
• Collaborate with product, UX, and other engineers to break down requirements, estimate work, and deliver in iterative increments.
• Write readable, testable code with appropriate unit/integration tests and participate in code reviews.
• Help ensure engineering standards, tooling, and CI/CD practices for secure, scalable AI workloads.
• Diagnose and resolve issues across the stack (backend, integrations, and frontend behavior).

Full Stack Engineer

Project Manager

• Act as the lead project contact on assigned customer engagements.
• Communicate clear role and project expectations to team members, and support performance through planning, monitoring, appraising, and regular feedback.
• Ensure each project is delivered in line with company policies and procedures, project governance requirements and applicable clients, contractual and regulatory requirements.
• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and client-service standards, resolving problems, determining system improvements, implementing change.
• Meet financial objectives by forecasting requirements, supporting commercial scoping and budgeting, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Update knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Enhance departmental and organizational reputation by accepting ownership of new and different requests and identifying opportunities to add value.
• Develop budgets and track budget expenditure.
• Mentor team members and provide regular feedback.
• Support resource planning and, where applicable, provide day-to-day direction coaching and supervision to team members.
• Manage project team members in a proficient and effective manner.
• Promote process and continuous improvement.
• Undertake continuing professional development opportunities relevant to the role.
• Carry out other duties reasonably required, consistent with the nature and level of the role.

Pre-sales Engineer

• Participation, Leadership and Coordination of the AHEAD virtual team for Network Infrastructure
• You will also be responsible for working with the AHEAD partner management team and directly with selected vendors to maintain vendor technical and sales relationships
• As a Network Specialist you are a thought leader within the Engineering organization, responsible for designing, architecting, and, at times, consulting for Ahead clients
• Your goal as a Network Lead should be to build skills, relationships, and industry credibility across many segments to drive product, services and consulting sales
• Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements
• Develops relationships with the account managers, partners and customers in support of sales team objectives and engages and leverages team specialist resources as appropriate
• Strategizes and executes technical sales calls
• Completes required pre-sales documentation (configurations, pricing, services, presentations, justifications etc.) quickly and accurately
• Qualifies sales opportunities in terms of customer technical requirements, decision making process and funding
• Presents and markets the design and value of proposed Ahead solutions and business justification to customers, prospects and Ahead management
• Participates in mentorship of entry-level team members
• Possesses strong, detailed product / technology / industry knowledge. Knowledge of job associated software and applications

Client Operations Specialist – Internal Account Manager

Technical Consultant – Datacenter, Cloud

Senior Technical Consultant – Network Security Operations

Managing Director – Security Sales

Briefings Associate

Specialist Solutions Engineer – Managed Services

Senior Client Solutions Engineer

Business Process Consultant – ServiceNow

Senior Technical Consultant – Modern Apps

Principal Observability, Reliability Architect

Senior Client Solutions Engineer

Managed Services AI Platform Architect

Full Stack Engineer

Project Manager

Senior Pre-Sales Engineer – Network