Thinkahead Consultant Psychologist Pty Ltd

Operations

• Identify new business opportunities within net new and existing accounts.
• Develop relationships within accounts at Director/C-Level and communicate the AHEAD IO GTM Strategy.
• Clearly understand the business challenges created by the technical requirements the client faces.
• Work as a team with engineers, core sales group and other sales specialty groups to design and configure appropriate digital solution(s).
• Manage opportunity workflow and progression utilizing internal tools, such as CRM (Salesforce), Excel, and PowerPoint.
• Navigate proposals and opportunities through the procurement process.
• Ensure successful deployment and solutions meet with customer requirements.
• Establish strong vendor relationships.
• Develop and maintain a book of business of at least $10M in Topline Revenue at target margins.
• Recruit candidates that characterize the AHEAD culture.

Intelligent Operations Sales Specialist

DevOps Engineer

• Develop and maintain cost allocation, budgeting, and chargeback models across cloud accounts (AWS, Azure, GCP).
• Implement and enforce tagging and resource hierarchy standards, ensuring >90% coverage for cost-critical tags (e.g., Application, Environment, Cost Center).
• Build and publish cost visibility dashboards and reports using Power BI, QuickSight, Looker, or other FinOps tooling.
• Support unified multi-cloud cost reporting and forecasting for engineering and finance teams.
• Execute rightsizing, scheduling, and lifecycle management of cloud resources across AWS, Azure, and GCP (EC2, VM, GCE, RDS, S3, Storage, Networking).
• Manage and optimize Reservations, Savings Plans, Committed Use Discounts (CUDs), and licensing benefits (BYOL, AHB).
• Implement policy-as-code and governance using tools like Terraform, AWS Config, Azure Policy, or GCP Organization Policies.
• Participate in anomaly detection, spend forecasting, and automation of remediation workflows.
• Contribute to CI/CD pipeline management, infrastructure automation, and GitOps practices using Azure DevOps, GitHub Actions, AWS CodePipeline, or Google Cloud Build.
• Provide actionable insights in monthly cost and performance reviews with engineering and product stakeholders.
• Partner with Finance and Procurement teams on budgeting, forecasting, and billing validation.
• Collaborate with SRE and Platform teams to balance cost efficiency, performance, and reliability.
• Maintain operational hygiene through scripting, compliance audits, and automation.

Senior Engineer, FinOps, DevOps

Technical Product Manager

• Start by leading the USA squad with a heavier emphasis on scrum leadership, delivery execution, sprint rigor, and technical coordination while the platform and offering continue to mature.
• Serve as the primary owner for squad-level execution, ensuring stories are well-defined, technically grounded, and aligned to roadmap priorities, customer needs, and business goals.
• Bring enough technical depth and hands-on builder experience to validate architecture, technical requirements, acceptance criteria, and the execution details required for high-quality delivery.
• Work closely with product leadership, engineers, architects, and design partners to translate strategic priorities into epics, user stories, acceptance criteria, and sequenced sprint goals.
• Hold the squad accountable to delivery outcomes, technical integrity, and release readiness in partnership with product and engineering leads.
• Act as a primary product counterpart for distributed delivery, collaborating closely with India squad partners and other global engineering stakeholders to keep work aligned across regions.
• Communicate product context, business value, customer impact, and success criteria to the team while making clear trade-off decisions on scope, sequencing, and readiness.
• Partner with leadership to define and track KPIs, adoption metrics, and outcome measures for the capabilities owned by the USA squad.
• Ensure the team understands how external clients may eventually evaluate, buy, implement, and use the product, including implications for onboarding, configuration, integration, supportability, and future productization.
• Collaborate directly with business leaders, Customer Success, Sales, and IT stakeholders to refine requirements, validate priorities, and incorporate market and customer feedback into planning.
• Lead requirements elaboration, business process detailing, and solution design sessions for features owned by the USA squad.
• Support UAT planning, validation, defect resolution, release readiness, and post-release feedback loops for externally released product features.
• Help coordinate dependencies across USA and India squads so work can move efficiently without losing product intent, technical quality, or accountability.
• Grow over time into deeper Technical Product Owner responsibility as the platform, product model, and external offering mature.

Technical Product Owner

Customer Success Manager

• Manage and support a dedicated group of strategic customers, serving as the trusted advisor of their Cisco Enterprise Agreement portfolio
• Ensure early, strategic alignment with the account teams and customers for best understanding of the customer’s positioning and intention to purchase/renew their Cisco solutions
• Work to build strong relationships with assigned client leads, both internal and Cisco dedicated, to align for one unified support motion
• Ensure a concise understanding of the customer’s Cisco subscriptions, enterprise agreements, and services support, while pairing business objectives that drive satisfaction in the customer experience
• Collaborate with internal teams to ensure deployment of solutions and continued adoption
• Partner with Cisco’s specialized resources to ensure a strategic and smooth onboarding of software entitlements in the enterprise agreement
• Drive adoption and consumption of Cisco solutions throughout the defined stages of the lifecycle while successfully optimizing the value received
• Handle event remediation including Exceptional Growth True Forwards, Annual True Forwards, Value-Shift, modifications, non-provisioned subscriptions, and customer escalations
• Measure and report on the consumption status of software and services entitlements via organized Quarterly Success Reviews
• Proactively identify and communicate new opportunities within customer’s Cisco portfolio to drive account growth and future strategy
• Collaborate with Cisco’s Asset Management team for monitoring and mitigation of asset service levels, while advising on best practices to remediate overconsumed levels
• Identify renewal opportunities and drive renewals process alongside the Ahead Renewals Team
• Drive adoption use-case requirements within the Cisco Lifecycle Incentive Program
• Understand Cisco’s multiple buying models that focus on software, hardware, and services requirements: WPA, IPA, CX EA, EA, ALC Software, etc.
• Navigate the use of Cisco’s dedicated CX Tools: including but not limited to: Partner Experience Platform, Subscription Workbench, CCW-R, Workspan, Cisco Software Central, Smart Accounts, EA Workspace, Lifecycle Advantage, and Customer Service Hub.
• Ensure understanding of Cisco services levels and the digital support platform: Standard, Enhanced, Signature, Cisco IQ

Customer Success Manager – CSM

Project Manager

• Executes all IT transition and transformation activities designated in support of the Managed Services organization. Defines and manages project workstreams, schedules and leads workstream meetings, tracks action items and status updates.
• Reviews contracts, operational processes, coordinates, and authors client communications.
• Drives the development and execution of the project plan by working with the different project workstreams to define, sequence and estimate duration of project activities and duration of schedule to meet project objectives.
• Manages all aspects of the project execution including scope, requirements gathering, risk assessment, project planning, change control and status reporting.
• Manages the identification, resolution and escalation of project issues and risks.
• Plans and executes project communications to ensure timely and accurate distribution of information, documentation, and issue resolution to all appropriate team members.
• Ensures adherence to AHEAD’s standards, processes, and policies for all projects.
• Acts as a customer advocate during client transition and transformations.
• Develop and follow standard SOPs for all IT transition and transformation projects.
• Documents ITSM processes, procedures, and other relevant information as a reference document for client stakeholders and AHEAD resources.
• Other job duties as assigned

Cloud Engineer

• Provide **day-to-day support, administration, and monitoring** of clients’ AWS cloud infrastructure.
• Participate in **weekly status calls** with clients to review open issues, planned changes, and improvement recommendations.
• Assist in designing and developing **automation solutions** for monitoring, scaling, and managing cloud workloads.
• Configure and tune AWS-native and third-party tools focused on **cost optimization, security, and compliance**.
• Prepare and present **monthly operational and performance reports** for client environments.
• Troubleshoot issues related to compute, storage, networking, IAM, and deployments in AWS.
• Support incident, problem, and change management processes using internal service management tools.
• Ensure cloud infrastructures follow **best practices** for reliability, scalability, and efficiency.

Associate Cloud Engineer – AWS

Sales

• Use business savvy to help accelerate AHEAD Cisco Field relationship
• Drive results and shape the future of Cisco partnership
• Create GTM Plans and shape strategy
• Ensure consistent sales contribution
• Engage in Cisco opportunities

Senior Manager, Cisco Sales

• Establish a position as a cloud first thought leader
• Facilitate and lead strategy workshops focused on Cloud Migration and Modernization
• Present on cloud strategy and Ahead Digital Solutions offerings in Executive Briefings
• Align and interact with senior leadership across multiple business units
• Own Ahead and partner KPIs and build/manage business to exceed targets
• Align to partner sell-with resources (Account Executives, Solution Architects, Partner Sales Managers, Industry/Workload Specialists) to facilitate joint account planning sessions and ensure Ahead is the preferred GTM Partner
• Work with strategic ISVs to drive Cosell motions
• Develop deep understanding and manage all execution relating to partner funding and incentive programs
• Work alongside a team to plan deployments to cloud platforms using a number of tools
• Lead project kick-off, status reporting, and close out activities for Partner funded services engagements
• Continuous collaboration with Professional Services, Sales, and Business Development teams
• Coordinate and host cadence call for all parties critical to region success
• Measure project performance using appropriate tools and techniques, identify and quantify variances and perform corrective actions with transparency to all stakeholders

Cloud Specialist – Partner Sales

• Use your business savvy and industry background to help accelerate AHEAD Cisco Field relationship
• Have the opportunity to drive results and shape the future of AHEAD partner Cisco relationship across your GEO
• Create GTM Plans
• Shape strategy
• Ensure consistent sales contribution
• Engage in Cisco opportunities in support of Teams
• Drive growth in Cisco business and strategic relationships with Cisco

Senior Manager, Cisco Sales – Central

• Lead and mentor a team responsible for managing and maintaining the company's IT infrastructure, including servers, networks, storage, and cloud environments
• Collaborate with cross-functional teams to define IT strategies, roadmaps, and solutions aligned with business objectives
• Develop and implement IT policies, procedures, and standards to ensure security, availability, and performance of IT systems
• Oversee the planning, design, implementation, and optimization of IT infrastructure projects and initiatives
• Monitor and manage IT operational performance, including incident, problem, and change management processes
• Drive continuous improvement efforts to enhance operational efficiency, cost-effectiveness, and service delivery
• Manage vendor relationships and ensure optimal performance of outsourced IT services and solutions
• Stay abreast of emerging technologies, trends, and best practices to recommend innovative solutions to clients
• Collaborate with sales and business development teams to provide technical expertise and support during client engagements
• Represent the company in industry events and engage with stakeholders to promote the company's security capabilities

Senior Manager, Infrastructure and Operations

• Owns the overall health, value realization, and retention of assigned accounts.
• Serves as a trusted advisor to key client stakeholders, ensuring alignment between client objectives and service delivery.
• Proactively drives value articulation, identifies risks and opportunities early, and partners cross-functionally to deliver measurable outcomes.

Client Success Manager – SOC

ServiceNow

• Utilize ServiceNow expertise to architect, design, develop and deploy solutions
• Drive collaborative team leading and mentoring
• Ensure development efforts are well documented and delivered with quality
• Own the overall outcome of your projects
• Focus on development and delivery of value-added integration and consultative services
• Design, deploy and integrate various product sets
• Expectation of at least 25% travel

Principal Technical Consultant – ServiceNow, ITSM/ITOM

• Utilize ServiceNow expertise to architect, design, develop and deploy solutions using the ServiceNow platform
• Drive collaborative team efforts, mentoring and ensuring quality development
• Own overall project outcomes and documentation
• Participate in pre-sales cycle as technical expert and lead client workshops

Senior Technical Consultant – ServiceNow, ITSM/ITOM

Security Engineer

• Lead identity workstreams from discovery and current state analysis through target state architecture, implementation planning, delivery oversight, and closeout.
• Design and deliver Microsoft identity solutions with a deep focus on Active Directory and Microsoft Entra ID, including hybrid identity patterns where applicable.
• Drive the technical approach for modern authentication and federation capabilities, including SSO, MFA, and passwordless.
• Own day-to-day technical leadership with clients: requirements sessions, whiteboarding, design reviews, implementation coordination, and executive-ready communication.
• Produce clear, high-quality deliverables (architecture diagrams, implementation plans, runbooks, and decision documentation).

Intelligent Operations Sales Specialist

Senior Engineer, FinOps, DevOps

Technical Product Owner

Customer Success Manager – CSM

Project Manager

Associate Cloud Engineer – AWS

Senior Manager, Cisco Sales

Cloud Specialist – Partner Sales

Cloud Specialist – Partner Sales

Senior Manager, Cisco Sales – Central

Senior Manager, Infrastructure and Operations

Client Success Manager – SOC

Principal Technical Consultant – ServiceNow, ITSM/ITOM

Senior Technical Consultant – ServiceNow, ITSM/ITOM

Principal Technical Consultant – Identity Focused Security Architect