Client Operations Specialist – Internal Account Manager

Thinkahead Consultant Psychologist Pty Ltd

Client Operations Specialist managing client operations and supporting enterprise relationships across various sectors in the UK and Europe. Collaborating with sales teams and ensuring customer satisfaction.

Posted 7/10/2026full-timeReading • 🇬🇧 United KingdomMid-LevelSenior💰 £35,000 - £55,000 per yearWebsite

About the role

Key responsibilities & impact

Act as a consistent UK-based contact for sales coordination and customer service support.
Build and maintain strong relationships with existing clients and key internal stakeholders.
Continually develop knowledge of the IT industry, relevant technologies, and market trends.
Maintain effective relationships with channel partners, manufacturers, and distribution partners.
Collaborate with Pre-Sales and external Sales teams to support revenue generation and deliver high levels of customer satisfaction.
Provide administrative and operational sales support to the global sales team and, where appropriate, directly to customers.
Work with manufacturers and distribution partners to configure solutions, obtain pricing, and process product orders.
Complete vendor registrations, pricing requests, and related administrative requirements with accuracy.
Share knowledge and provide internal training to colleagues where appropriate.
Assist with the preparation and presentation of proposals and tender responses (including RFPs and RFIs) where required.

Requirements

What you’ll need

Excellent attention to detail and accuracy.
Strong organisational skills with the ability to manage multiple tasks and deadlines.
Strong time management and the ability to work effectively in a fast-paced sales environment.
Ability to work independently when required, including when working from home.
Experience working with high-value commercial transactions.
Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint, as well as Salesforce or similar CRM systems.
Experience supporting enterprise or blue-chip clients with annual expenditure in excess of £1 million.
Experience using vendor registration and pricing systems such as Cisco, Dell, Juniper, Palo Alto, HPE, & Nutanix is desirable.
Previous experience managing or supporting large corporate client accounts is desirable.
Experience working for a medium-to-large IT reseller or channel partner is desirable.
Strong working knowledge of Salesforce would be highly desirable.

Benefits

Comp & perks

The standard working hours for this role are 9.00 am to 5.30 pm, Monday to Friday.
This role operates on a hybrid working model, typically with two days working from home.
Occasional evening or weekend work may be required to support business needs or client activities.
The company will provide and fund the necessary training programs and examination fees.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Attention To DetailOrganizational SkillsTime ManagementHigh-Value Transaction ExperienceProposal PreparationTender Response Management

Soft Skills

Relationship BuildingCollaborationIndependent Work