Thinkahead Consultant Psychologist Pty Ltd

Platform Engineer

• Ensure projects are delivered on time, at the highest quality standards while exceeding client expectations.
• Design and implement complex, mission-critical transformational enterprise grade technical solutions for clients.
• Build and maintain strong client relationships, drive business growth, and identify opportunities for upselling and cross-selling.
• Develop high quality deliverables and presentations for Client engineering teams and senior leaders, this can include both technical documentation and non-technical documentation.
• Collaborate with clients to understand their technical challenges and develop tailored solutions to address their needs.
• Create and present solution designs, options, ideas, and innovations to clients’ senior leadership teams.
• Develop and maintain Technical Roadmaps and Innovation Plans.
• Develop and implement CI\CD solutions.
• Establish project estimates and plans, identify risks and mitigations, oversee development and delivery of technical solutions.
• Provide mentorship, coaching, and professional development opportunities to team members, empowering them to grow and excel in their roles.
• Actively lead collaboration within our technical communities

Principal Technical Consultant, Platform Engineering

Project Manager

• Responsible for end-to-end delivery of complex AI, data, application modernization, and cloud platform projects
• Operate with a consultative mindset, connecting project activities to business outcomes
• Plan and coordinate all aspects of AIC projects from initiation to closure
• Ensure service delivery success, quality, and customer satisfaction
• Lead project initiation activities and develop project plans, schedules, budgets
• Communicate clearly with client stakeholders and internal leadership

Senior Project Manager – Cloud

Consultant

• Facilitate strategy, roadmap, design, and planning workshops
• Ensure that customer expectations are appropriately set and managed
• Lead technical project teams in the delivery of consulting service offerings
• Drive and manage the objectives, requirements gathering, project tasks/milestone, project status, dependencies, and timelines, to ensure engagements are delivered successfully and on time while meeting the business objectives
• Breaks down the problem into manageable segments, identifies the factors that affect the problem and decides how to approach the project
• Final editing and sign off on project deliverables
• Presentation of deliverables to client executive management
• Support business development pursuits through client discovery meetings that help qualify opportunities and allow the ideation of a strawman proposal
• Represent service offerings during the sales cycle, including project scoping, proposal development, and presenting proposals to clients
• Develop and promote relationships with customers and present technical solutions to C-Level executives
• Develop and enhance AHEAD Advisory services offerings, including consulting offerings and deployment services
• Technology thought leader and evangelist
• Maintain a broad knowledge and understanding of the current and anticipated future state of the IT marketplace including IT trends, technologies, and standards
• Mentor to team members

Senior Data Consultant

Solutions Engineer

• Present AHEAD value proposition to customer and strategic partners
• Lead activities to assist account teams to develop and implement sales plan to achieve or exceed goals
• Source and identify the proper support to ensure exceptional customer satisfaction
• Position Executive / Technical Briefings and Lab Demonstrations with customers and partners to showcase AHEAD’S value
• Recruit, build, mentor and motivate team resources
• Provides coaching and professional development to team resources in order to enhance their solution knowledge, technical acumen, and pre-sales skill sets
• Establish key relationships with strategic partners to maximize sales performance
• Facilitate Solution Verification / BOM Review Process
• Ensure Project Transition / Closure process is completed
• Drive sales meetings and quarterly business reviews
• Resolve escalations and collaborates with the management team to develop efficiencies with internal processes
• Align with Practice Managers to develop new solutions and offerings and execute in the field

Client Solutions Engineer – Manager

Operations

• Serve as the designated subject matter expert (SME) for assigned international regions, maintaining expertise in country-specific procurement paths, distributor authorization structures, and OEM coverage.
• Maintain and update documentation outlining in-country versus export procurement viability, IOR feasibility, VAT implications, and other regional compliance requirements.
• Develop and maintain structured repositories and regional capability matrices to support scalable international execution.
• Partner with the International Operations Manager to validate procurement paths and support compliance reviews for international opportunities.
• Provide timely and accurate regional guidance to Sales and Client Operations (COS) during opportunity scoping and execution.
• Monitor and document changes in OEM agreements, distributor authorization status, and regional commercial terms that may impact international transactions.
• Collaborate with Partner Alliance to identify gaps in OEM reach, evaluate potential distributor partnerships, and support expansion of in-country procurement capabilities.
• Conduct research and analysis on emerging international markets, identifying operational risks, cost considerations, and growth opportunities.
• Support development and maintenance of standard operating procedures (SOPs) related to international procurement and compliance processes.
• Escalate regional compliance risks or capability limitations to Global Logistics leadership as appropriate.

International Operations Specialist

Account Manager

• Serve as the primary customer contact for business issues for assigned accounts, involving the appropriate AHEAD department for technical, operational, or accounting requests.
• Responsible for building strong customer alliances with decision makers in assigned current accounts.
• Communicates the client's goals and represent the client's interests to the AHEAD departments and team.
• Provides regular two-way communication between the customer and appropriate AHEAD department; provides strong team representation and set proper client expectations.
• Receive and answer assigned clients’ calls, e-mails, and questions to ensure their requests are fulfilled and questions are answered in a timely manner.
• Ensures that client issues are dealt with in an efficient manner, informing the Director of Sales of any problems that may arise.
• Assist Regional Sales Specialists with the strategic development and closing of new accounts.
• Have a full understanding of company capabilities and service, and effectively communicates all offerings to the customer.
• Act as the project manager while working with the Regional Sales Specialists to ensure all related sales process tasks are assigned to the correct departments and completed on time and on budget.
• Responsible for working with the customer and AHEAD’s branding department to ensure that the customer receives the designed look and feel of the customer’s hardware solution from faceplate to shipping box.
• Exceed success metrics established.
• Be able to present to small customer audiences consisting of any of the following: engineers, managers, directors, and “C” level employees.
• Generate and maintain a credible forecast for accounts each month and provide this information on a regular basis to Senior Management.
• Conduct quarterly business reviews with assigned accounts to evaluate clients’ overall satisfaction with AHEAD; determine additional types of services/products needed; give customer information on all aspects of their account (i.e. RMA’s, stock inventory, EOL information, etc.)
• Work with warehouse and production to ensure customer orders are being processed according to the production processes and work schedules.
• Answer questions from other AHEAD departments in regards to a customer’s account, orders, or operations of a customer’s program.
• Responsible for following the standards of communication and process flow with the engineering, production, and warehouse departments to ensure that all communication is clear, concise, and effective.

• Lead the design, deployment, configuration, and validation of VMware Cloud Foundation (VCF) solutions. (VCF v9.0+ required)
• Responsibility of deployment and configuration of VCF Fleet, vSphere, vCenter, vSAN, NSX, and Aria Suite (LCM, Operations, Network, Logs) within VCF environments.
• Work with customers to define business and technical requirements for VCF-based private and hybrid cloud solutions.
• Design and implement multi-site architectures, workload mobility, and disaster recovery strategies.
• Lead technical discussions, workshops, and knowledge transfer sessions for clients and internal teams.
• Integrate VCF with third-party platforms such as storage, networking, and security solutions.
• Develop and deliver technical documentation, design documents, and best practices for VCF deployments.
• Mentor junior technical consultants and provide guidance on troubleshooting and optimization.
• Participate in pre-sales engagements, helping scope and position VCF solutions for clients.
• Ensure adherence to industry standards, security policies, and compliance requirements.

Senior Technical Consultant – VMware Cloud Foundation

Sales

• Develop and execute a solution centric services driven sales strategy focused on the Managed Services portfolio
• Identify new business opportunities within net new and existing install base accounts.
• Develop and maintain relationships within accounts at Director/C-Level and communicate the AHEAD MS GTM Strategy
• Establish and maintain strong key vendor and partner relationships
• Clearly understand client business challenges and the technical requirements.
• Have a strong understanding of IT Operations to establish credibility and ensure successful hand-off and transition to Managed Services Delivery Teams
• Perform and conduct business as a team with engineers, core sales group and other sales specialty groups to design and configure appropriate solution(s)
• End-to-end opportunity workflow and progression including pipeline creation, forecasting, and managing opportunities utilizing internal tools, such as CRM (Salesforce), Excel, and PowerPoint
• Navigate account plans, proposals and opportunities through the procurement process.
• Ensure successful deployment of solutions that deliver desired client outcomes and requirements.
• Driven to develop $10M in net new Managed Services ARR
• Travel within a specified territory
• Recruit candidates that characterize the AHEAD culture

Managed Services Sales Specialist

Full-stack Engineer

• AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
• At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

Senior Engineer, AWS Cloud

• Ensure projects are delivered on time, at the highest quality standards while exceeding client expectations.
• Design and implement complex, mission-critical transformational enterprise-grade technical solutions for clients.
• Build and maintain strong client relationships, drive business growth, and identify opportunities for upselling and cross-selling.
• Develop high quality deliverables and presentations for Client engineering teams and senior leaders, this can include both technical and non-technical documentation.
• Collaborate with clients to understand their technical challenges and develop tailored solutions to address their needs.
• Create and present solution designs, options, ideas, and innovations to clients’ senior leadership teams.
• Develop and maintain Technical Roadmaps and Innovation Plans for supported Solutions.
• Establish project estimates and plans, identify risks and mitigations, oversee development and delivery of technical solutions.
• Provide mentorship, coaching, and professional development opportunities to team members, empowering them to grow and excel in their roles.
• Actively lead collaboration within our technical communities.

Cloud Operations Lead – Managed Services

Compliance

• Manage and run defined workstreams with minimal oversight, ensuring continuity and success across client engagements.
• Maintain workstream RAID documentation (Risks, Assumptions, Issues, Dependencies) and proactively mitigate risks to keep projects on track.
• Communicate project status, risks, and decisions clearly and effectively to clients, ensuring transparency and alignment.
• Produce client-ready drafts of deliverables with minimal rework, adhering to professional quality standards.
• Leverage QA checklists and processes to identify issues early and ensure consistency across deliverables.
• Analyze tradeoffs, present options, and provide well-reasoned recommendations, escalating challenges along with proposed solutions when necessary.
• Independently sustain progress on client engagements during critical periods, maintaining momentum for up to 5–10 business days if required.
• Contribute to client knowledge transfer and training efforts, ensuring operational teams are equipped to maintain compliance post-engagement.

Senior Associate Consultant – Regulatory Compliance

• Participation, Leadership and Coordination of the AHEAD virtual team for Network Infrastructure
• You will also be responsible for working with the AHEAD partner management team and directly with selected vendors to maintain vendor technical and sales relationships
• As a Network Specialist you are a thought leader within the Engineering organization, responsible for designing, architecting, and, at times, consulting for Ahead clients
• Your goal as a Network Lead should be to build skills, relationships, and industry credibility across many segments to drive product, services and consulting sales
• Support the sales teams during engagements by providing advice and solutions or proposals optimized to meet customer technical and business requirements
• Develops relationships with the account managers, partners and customers in support of sales team objectives and engages and leverages team specialist resources as appropriate
• Strategizes and executes technical sales calls
• Completes required pre-sales documentation (configurations, pricing, services, presentations, justifications etc.) quickly and accurately
• Qualifies sales opportunities in terms of customer technical requirements, decision making process and funding
• Presents and markets the design and value of proposed Ahead solutions and business justification to customers, prospects and Ahead management
• Participates in mentorship of entry-level team members
• Possesses strong, detailed product / technology / industry knowledge. Knowledge of job associated software and applications

Senior Specialty Solutions Engineer – Network

Scrum Master

• Facilitate Agile ceremonies (sprint planning, daily stand-ups, sprint reviews, retrospectives) across multiple teams
• Support teams in applying Agile principles and Scrum framework
• Coach team members on estimation, definition of done, and sprint planning
• Help teams become more self-organized and improve delivery flow
• Identify and remove impediments to help teams meet sprint goals
• Share team performance metrics and insights with stakeholders
• Foster transparency, collaboration, and continuous improvement
• Partner with product owners to refine and prioritize backlogs aligned with business goals
• Encourage healthy team dynamics and cross-team coordination
• *Other job duties as assigned*

Senior Scrum Master

• Identify new business opportunities within net new and existing accounts.
• Develop relationships within accounts at Director/C-Level and communicate the AHEAD IO GTM Strategy.
• Clearly understand the business challenges created by the technical requirements the client faces.
• Work as a team with engineers, core sales group and other sales specialty groups to design and configure appropriate digital solution(s).
• Manage opportunity workflow and progression utilizing internal tools, such as CRM (Salesforce), Excel, and PowerPoint.
• Navigate proposals and opportunities through the procurement process.
• Ensure successful deployment and solutions meet with customer requirements.
• Establish strong vendor relationships.
• Develop and maintain a book of business of at least $10M in Topline Revenue at target margins.
• Recruit candidates that characterize the AHEAD culture.