Director, Operations Excellence

Thinkahead Consultant Psychologist Pty Ltd

Director overseeing operations excellence at AHEAD, promoting process improvement and accountability. Leading the Operations Excellence function and ensuring quality operational data across platforms.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesLead💰 $190,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operations management, process improvement, and quality management, with a strong focus on driving accountability and measurable improvements across organizational boundaries. Proven ability to build and lead operational functions while ensuring data integrity and client satisfaction.

Highest-signal resume keywords

Operations ManagementProcess ImprovementQuality ManagementProject Management CertificationLean Six Sigma Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisData AnalysisCross-Functional LeadershipOperational Process DesignB2B Client Platforms

Soft Skills

InfluenceAccountabilityCollaboration

Tools & Technologies

Order Management EcosystemsIT Distribution Operations

Certifications & Qualifications

Project Management CertificationChange Management CertificationLean CertificationSix Sigma Certification

Industry Keywords

Operations ExcellenceContinuous ImprovementQuality Management Function

About the role

Key responsibilities & impact

Serve as the operational conscience of AHEAD’s end-to-end operational processes.
Bring cross-functional visibility, structured accountability, and continuous improvement discipline.
Own a holistic view across AHEAD’s operations, including issue identification and root cause analysis.
Ensure client-facing platforms are backed by clean, consistent operational data.
Build and lead the Operations Excellence function from the ground up.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Operations Management, or related field.
10+ years of experience in operations, process improvement, quality management, or a related cross-functional leadership role within a complex organization.
Demonstrated track record of driving accountability and measurable improvement across organizational boundaries through influence, data, and executive partnership.
Experience building or leading a quality management function in a scaling technology or services organization is strongly preferred.
Experience with B2B client platforms, order management ecosystems, or IT distribution/services operations is a plus.
Certification in project management, change management, Lean, or Six Sigma is a plus.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.