Client Transformation Partner

Thinkahead Consultant Psychologist Pty Ltd

Client Transformation Partner managing enterprise-wide platform adoption and transformation initiatives. Driving measurable business value through executive leadership and governance across complex environments.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $235,000 - $285,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading large-scale Intelligent Operations transformation programs, managing program financials, and driving organizational change management strategies. Proven ability to align enterprise priorities with Intelligent Operations capabilities while fostering executive-level relationships and delivering measurable business outcomes.

Highest-signal resume keywords

Intelligent Operations TransformationServiceNow Platform ArchitectureOrganizational Change ManagementProgram Financial ManagementExecutive Stakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise IT LeadershipDigital TransformationProgram ForecastingBusiness Case DevelopmentValue Realization TrackingGrowth PlanningCross-Functional Team LeadershipComplex Governance NavigationClient Relationship ManagementTransformation Roadmap Development

Soft Skills

Executive PresenceInfluencing StakeholdersStrategic InsightTrusted Advisory RelationshipsCommunication Skills

Certifications & Qualifications

PMPSAFe

Industry Keywords

Fortune 500Enterprise Operating ModelsObservabilityService ManagementAutomation

Tech Stack

Tools & technologies

PMPServiceNow

About the role

Key responsibilities & impact

Lead end-to-end governance for large-scale Intelligent Operations transformation programs, often spanning multiple workstreams and multiple years
Manage program interdependencies, risks, milestones, and executive stakeholder alignment across business and technology teams
Lead blended delivery teams consisting of architects, developers, process owners, and change management leads
Drive organizational change management strategy to support platform adoption, value realization, and sustained platform hygiene
Translate business capability gaps into prioritized platform investments and transformation roadmaps
Build, maintain, and communicate executive-level business cases for Intelligent Operations initiatives
Manage program financials, forecasts, and value tracking to ensure delivery against business objectives
Deliver steering committee updates, KPI and OKR reporting, and executive-level risk escalations
Partner with CIO, CHRO, CFO, and business unit leaders to align Intelligent Operations capabilities with enterprise priorities
Ensure transformation outcomes are tied to measurable business results, operational maturity, and long-term platform sustainability
Identify expansion opportunities within customer accounts and engagements by aligning delivered outcomes to emerging business priorities
Partner with account and sales leaders to grow the book of business through trusted advisory relationships, successful delivery, and demonstrated client value
Support business development efforts within existing customers, including shaping follow-on work, contributing to account strategy, and helping position additional Intelligent Operations capabilities
Create executive confidence that enables AHEAD to sell from within through strong delivery performance, strategic insight, and measurable transformation outcomes

Requirements

What you’ll need

10+ years of experience leading enterprise IT, digital transformation, or large-scale platform programs
Demonstrated success leading Intelligent Operations or comparable enterprise transformation initiatives within Fortune 500 organizations or environments of similar scale and complexity
Deep knowledge of ServiceNow platform architecture and at least three core product lines
Strong understanding of enterprise operating models spanning observability, service management, and automation
Proven experience leading organizational change management and business transformation initiatives
Strong commercial and financial acumen, including program forecasting, business case development, value realization tracking, and growth planning within existing accounts
Executive presence with the ability to influence C-suite and Board-level stakeholders
Ability to lead across cross-functional teams and navigate complex enterprise governance structures
Proven ability to identify, shape, and expand follow-on opportunities within existing customer relationships and active engagements
Experience partnering with account teams and sales leaders to drive business development, deepen client relationships, and grow the book of business through successful delivery
Demonstrated ability to connect delivery outcomes to commercial growth by earning client trust and uncovering additional transformation needs
PMP, SAFe, or equivalent program management certification preferred

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.