Forward Deployed Engineer

Thinkahead Consultant Psychologist Pty Ltd

Forward Deployed Engineer designing and building production AI applications at AHEAD. Collaborating with cross-functional teams to drive AI solutions and support business transformation.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $160,000 - $190,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Design and ship agents and multi-step workflows using Glean, Claude, and other GPT platforms
Apply AI solution patterns such as retrieval-augmented generation (RAG), workflow orchestration, agent-assisted processes, model integration, API-based automation, and human-in-the-loop review
Create connections to ingest data from enterprise systems like Salesforce, ServiceNow, SharePoint/Teams, email, and internal APIs
Extend platform capabilities through MCP-based integrations and context-aware workflows that improve the usefulness and reach of AI solutions
Implement custom services and integrations, including REST APIs and webhooks
Ensure solutions are secure, reliable, observable, and compliant with enterprise standards
Create reusable templates, components, and solution patterns that can be applied across teams and use cases
Proactively surface pain points across business workflows and reimagine them leveraging the best available technology to create impact
Rapidly prototype, validate with real users, and harden MVPs into scalable, production solutions
Partner with stakeholders to prioritize high-impact use cases based on business value, feasibility, risk, and repeatability
Measure and communicate the value of solutions delivered, including time saved, errors reduced, adoption, reliability, and operational performance.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Engineering, Information Systems, Data and Analytics
Experience in technical roles such as Forward Deployed Engineer, Solutions Engineer, Integration Engineer, Automation Engineer, or similar roles with direct stakeholder engagement
Experience designing or supporting AI-enabled solutions in production environments, prompting and system design, agent development, and workflow configuration
Familiarity with evaluation approaches such as test sets, quality metrics, and iterative improvement loops
Working knowledge of AI solution patterns such as retrieval-augmented generation, orchestration, model integration, vector-backed retrieval, and human-in-the-loop workflows
Ability to configure existing connectors to access required data
Experience integrating enterprise applications using APIs, webhooks, automation tools, or lightweight services
Familiarity with observability, monitoring, governance, guardrails, and responsible AI controls in enterprise environments.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

GleanClaudeRetrieval-Augmented GenerationREST APIsWebhooksData IngestionMVP DevelopmentAgent DevelopmentWorkflow ConfigurationQuality Metrics

Soft Skills

Stakeholder EngagementProblem-SolvingCollaboration