Specialist Solutions Engineer – Managed Services

Thinkahead Consultant Psychologist Pty Ltd

Specialist Solutions Engineer designing outcomes-based managed services solutions for clients at AHEAD. Collaborating with teams to define requirements and ensure smooth service delivery.

Posted 7/9/2026full-timeSeattle • Arizona, California, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $200,000 - $250,000 per yearWebsite

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Engage customers to understand business challenges, support gaps, operational pain points, and desired outcomes for managed services engagements.
Lead discovery and scoping conversations for managed services covering combinations of infrastructure, cloud, Microsoft, networking, storage, backup/data protection, virtualization, VDI, service desk, and security operations.
Design integrated, outcomes-based support models that include 24x7 monitoring and event management, incident/change/request handling, platform administration, and continual service improvement.
Define service boundaries, inventory assumptions, onboarding activities, tooling requirements, and operational handoff needs, including monitoring integration, ITSM workflows, runbook development, and knowledge transfer.
Build and refine client-facing proposals, service descriptions, pricing inputs, and solution summaries that clearly articulate what AHEAD will deliver and how the service creates lasting business impact.
Collaborate with Managed Services delivery, Client Success Managers, project teams, and account teams to validate supportability, govern transitions, and align the presales design with operational reality.
Present managed services solutions, answer technical and operational questions, and explain AHEAD’s delivery model, staffing approach, SLA/SLO framework, and governance cadence to clients and internal stakeholders.
Identify opportunities to expand managed services relationships through renewals, cross-sell motions, new service towers, and platform adjacencies.

Requirements

What you’ll need

Must have at least 5 years of experience selling, designing, supporting, or configuring enterprise infrastructure, cloud, or managed services solutions in a customer-facing role.
Must have the ability to analyze existing and anticipated client requirements and promote consideration of companies’ solutions and services to meet the client’s requirements.
Demonstrated ability to work with and communicate with other team members.
Must have excellent communication, documentation, and customer facing skills.
A desire to learn and be a problem solver.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Enterprise InfrastructureCloud SolutionsManaged ServicesITSM WorkflowsRunbook Development24x7 MonitoringIncident ManagementChange ManagementService Desk OperationsData Protection

Soft Skills

Excellent CommunicationDocumentation SkillsTeam CollaborationCustomer Facing SkillsDesire to Learn