Principal Observability, Reliability Architect

Thinkahead Consultant Psychologist Pty Ltd

Principal Observability & Reliability Architect at AHEAD improving operational visibility and service reliability. Delivering on digital business transformation with strong client-facing leadership in observability initiatives.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesLead💰 $180,000 - $240,000 per yearWebsite

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Lead client discovery, architecture workshops, and solution design across observability, telemetry, reliability, and operational intelligence initiatives.
Design enterprise observability architectures spanning monitoring, logging, metrics, tracing, telemetry pipelines, alerting, event correlation, service visibility, and platform integrations.
Define scalable standards for telemetry onboarding, naming, tagging, RBAC, service ownership, dashboards, alert governance, runbooks, and operational handoff.
Advise on telemetry governance, including data quality, retention, access control, sampling, cardinality, and cost optimization.
Lead modernization initiatives including tool rationalization, dashboard and alert rationalization, telemetry strategy, and migration from legacy monitoring platforms.
Guide SRE practices including SLIs, SLOs, error budgets, production readiness, and incident response maturity.
Design integration patterns across ITSM, CMDB, event management, and automation platforms.
Support pursuits by shaping solution strategy, validating scope, informing estimates, and building client-facing technical narratives.
Serve as a senior escalation point and provide architecture governance during delivery.
Build reusable reference architectures, playbooks, and accelerators while mentoring architects, consultants, and offshore teams.

Requirements

What you’ll need

10+ years in observability, monitoring, APM, platform operations, SRE, or related enterprise technology domains, including 5+ years leading architecture and delivery strategy for enterprise observability or reliability initiatives.
Deep, hands-on experience designing and implementing across monitoring, logging, metrics, tracing, telemetry collection, and pipeline patterns in hybrid and multi-cloud environments.
Strong knowledge of telemetry governance, including routing, transformation, normalization, enrichment, retention, access control, and cost management.
Experience defining enterprise standards for dashboards, alerts, tagging, naming, service ownership, RBAC, and operating model adoption.
Strong command of incident response, event correlation, alert strategy, service health, and business-service visibility, plus applied SRE concepts including SLIs, SLOs, error budgets, and production readiness.
Ability to lead executive and technical workshops and translate business needs into actionable architecture and delivery plans.
Consulting or professional services experience with strong client-facing communication, estimation, risk management, and cross-functional leadership.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

observabilitymonitoringAPMplatform operationsSREtelemetry collectionloggingmetricstracingpipeline patterns

Soft Skills

client-facing communicationcross-functional leadershiprisk managementestimationexecutive workshop facilitationtechnical workshop facilitationmentoringsolution strategyarchitecture governancedelivery strategy